Slide 1

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 2

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 3

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 4

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 5

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 6

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 7

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 8

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 9

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 10

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 11

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 12

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 13

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 14

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 15

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 16

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 17

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 18

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 19

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 20

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 21

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 22

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 23

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 24

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 25

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 26

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 27

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 28

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 29

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 30

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 31

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 32

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 33

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 34

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 35

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 36

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 37

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 38

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 39

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 40

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 41

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 42

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 43

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 44

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 45

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 46

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 47

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 48

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 49

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 50

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 51

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 52

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 53

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 54

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 55

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 56

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 57

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 58

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 59

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 60

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 61

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 62

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 63

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 64

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 65

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 66

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 67

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 68

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 69

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 70

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 71

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 72

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 73

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 74

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 75

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 76

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 77

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 78

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 79

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 80

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251


Slide 81

Introduction

eFACiLiTY






is a modular facilities management system
allows day-to-day management of the processes
automates operations
provides a management dashboard for critical analysis
enables enterprise wide control in the most intelligent and efficient way

Modules

Enterprise Facilities Management System

Maintenance Management System

Time and Attendance System

Helpdesk and Knowledgebase

Facility Booking System

Energy Dashboards

Tenant Billing System

Key Process Indicators (KPI)

EAM Mobile

Visitor Management System

Mail Room Management System

Multi Site Multi Organization Concept
 Site wise concept for multiple sites implementation using a central server
 Facility managers being able to view any location data quickly by selecting
the location/Site on top

 User privileges can be set defining the sites to be viewed and restricted to
each every user and in each and every site.

Principle Concept of Facilities Management
 The main function of facilities management systems was
originally focused on the energy conservation and labor
savings through the automation of equipment/asset
management.


Today, facilities management systems are for achieving
safety, livability, energy conservation, labor saving and
improving customer service in an integrated environment
effectively managing and controlling information.

Improving the Management of a Property/Asset and at the same time
Optimizing Operation Costs
 Integrates all various process and procedures onto a single, intelligent networkbased software solution

 Centralized Repository for all the property’s assets, monitoring of
budget/expenditure, maintenance records, management reports with KPI etc
 Enhance the response to tenant’s feedback/response. Automated tracking
thereby improving customer service
 Optimize Operating/Running costs
 Improve Staff Productivity as the system can intelligently search for data more
expeditiously. Staff have then more time to focus on other key issues

System Structure
Building
manager/
Building
owner

Technician

User (Staff or
Tenants)

FM Services Applications
Network Infrastructure (Wired/Wireless) - IT
Integration – Tridium’Niagara Framework
BAS

Fire

Security

Elevator

Property/Building

Other
SubSys

Maintenance Management - Features
 eFACiLiTY’s Maintenance Management system provides Enterprise Asset Management,
Property Management and Computerized Maintenance Management features that
facilitates the Asset Managers to track, maintain and manage their assets, properties,
facilities and equipments, and get the best performance by them through out their lifecycle.

Maintenance Management - Features
 Assets
• Assets Tracking
• Depreciation & Valuation
• Life-cycle Management

Maintenance Management - Features
 Equipment / Asset Register
•

Maintain complete details of each equipment / asset in a plant or facility

•

Supplier and warranty information of each equipment

• Tree structure to allow for a parent child relation between equipment
•

No limitation in the no. of equipments

•

Physical characteristics of each equipment including height, width, depth and
color

•

Registration and certificate numbers for each equipment

•

Move equipment from one parent (site) to another

• Track movements of equipment
• Auto equipment numbering
•

Purchase cost and depreciation calculation

Maintenance Management - Features
 Maintenance
•

Preventive (Scheduled) Maintenance

•

Corrective (Ad-hoc) Maintenance

•

Maintenance Policy & Best Procedures

•

Work Orders Management

•

Inspection / Readings

•

Resource Scheduling

• Technician/Labor Management
• Time Cards
•

Downtime

•

Planning

Maintenance Management - Features
 Corrective & Preventive Maintenance Management
• Tool for monitoring maintenance and repair job request
• Storage of equipment data
• Scheduling work orders to perform maintenance jobs –
routine/preventive maintenance
• Provide flexible working methods such as managing work through
instant work orders, on demand work orders and preventive
maintenance work orders.
• Generate periodic reports and queries that include charts, database
tables, drawing and images
 Standard Maintenance Services
• Allows building of templates for recurring maintenance activities
• Manual & automatic

 Maintenance Job Requests
• Event of equipment failure
• Escalation of job request

Maintenance Management - Features
 Work Orders
• Work orders can be created for every maintenance task
• Estimated and actual costs for each work order

• Estimated and actual labor and spare parts required
• Link external files to print work orders – MS Word, MS Excel, other file format
• Create work orders from customer’s job requests
• Resource Scheduling - Scheduling the work for any day, week, month of any
year for any equipment, trade or trades person

• Add history at any time during a job
• Create work orders from standard jobs
• Add safety notes and instructions to each work order
• E-mail escalation on work orders yet to start after due date

Work Order Screen

Maintenance Management - Features
 History
• Failure analysis codes
• Downtime and repair time reporting

• Full description of each job done
• Add history without work orders
 Readings
• Store readings of equipments. Eg. hours, kpa, amps etc.
• Use readings to trigger maintenance policies
• Calculate average usage rates for all equipment
 Downtime
• Register downtime of all equipment / plant
• Instantly produce daily and weekly downtime reports for use by management

Maintenance Management - Features
 Maintenance Policy
• Plan all the work on any preventative maintenance or routine job including all
resources. Schedule maintenance by hours, weeks, years, kilometers etc

• Two type of policy. The first type is calendar based - e.g. days, weeks, months
and years. The second type is usage based - e.g. hour meter for hours,
odometer for kilometers, weight meter for tones, etc.
• Create work orders for the created policies when they are due. By running the
activator, MMS will select the maintenance policies that are overdue or due in
the near future and turn them into work orders for each equipment
• Labor resource requirement and spare part requirement planning
• Provide an area where you can store all your standard jobs. A standard job is a
job that is planned (resourced), but not scheduled on a routine basis. The
standard job can be turned into a work order when required

Maintenance Management - Features
 Procurement
• Vendor Management
• Contracts Management

• Alerts on Contracts nearing expiry
• SLA Management
• Rate Contracts
• Alerts on Rate Contracts nearing expiry
• RFQs & Quotations

• Quotation Analysis and Order Placement

Maintenance Management - Features
 Contracts Management
• Contracts storage and retrieval with attachments
• For Scheduled and Corrective Maintenance Service, Procurement, Projects
etc.
• Vendor Details, Contract Details, Terms of Payment, Contract & Warranty
Period, Insurance Details etc
• Service Level Agreement (SLA) for the contract can be defined
• Three levels of Auto Reminders for Contract End, Warranty End

• To link to one or more facilities
• Provision to store Contract Sum and the variations

Maintenance Management - Features
 Service Level Agreements (SLA)
• SLA or Service Level Agreement can be defined for any job type and priority
combination

• Analysis and escalation can be set against “Status” codes
• Status can be “Response”, “Start of Work”, “Completion” etc.
• Escalation time and the person to escalate can be defined
• SLA’s can be linked to a Contract or a Maintenance Policy (or facility) or a
Work Order directly

• SLA analysis and escalation can be done for internal work orders also
 Rate Schedules
• Rate schedules can be linked to Contracts
•
•
•
•

Revisions to rates are allowed and also cancelled
Work Orders pick up Trade wise rates for Supplier
Purchase Orders pick up Item wise rates for Supplier
Report to list Rate schedules nearing expiry

Maintenance Management - Features
 Stores Inventory Management
• Master Inventory list
• Purchase Requisition

• Ordering
• Inward / Returns / Issues
• Multi-warehouse
• Min/Max/Levels
• Online Stock updates
• Automated re-ordering / alerts

Maintenance Management - Features
 Stores
• Record all the spare parts
for maintenance/repair
purpose
• Charge out spare parts to
customers
• Create purchase orders
for store purchase
• Manage all suppliers and
contracted rates for
spares
• Analyze the usage of all
spare parts
• Item re-order alert

Maintenance Management - Features
 Others
• Budgets, Forecasts
• Invoicing

• Keys Management
• Time Cards
• Six level Asset tree
• Multi-site, Multi-Organization

 Property
• Lease / Tenant Info
• Tenant Billing
• Score card

Maintenance Management - Features
 Invoicing
• Generate invoice for a work order, or for ad-hoc invoicing
• MMS quote cost directly from the work order or use the quoted price on the
invoice
• Maintain discounts for each supplier. This will show on all invoices for that
customer
• Trade labor costs can be charged out differently to each customer

 Key Management
• Manage all the keys of a company
• Who has keys, what keys are they
• Track how often people lose keys

PDA Module
 eFACiLiTY PDA module facilitates the inspection of equipment by uploading the
“Inspection Work Order” to PDA and later “Inspection Answer” would be
transferred to local PC.
 PDA database shall be imported into PC.

PDA Module Features
 Selection of Asset level by using the drop down with or without capturing asset level no
 Creation of Asset by capturing basic equipment details
 Capturing assets by the bar code scanner shall also populate the asset detail
corresponding to the captured data.
 Synchronization of new level of the equipment into the equipment master and save
movement records.
 Validation of Asset by comparing PDA Captured data with the equipment master
individually

Key Performance Indicators (KPIs)
 Standard KPIs – Preventive Maintenance Backlog, MTBF (Mean Time Between
Failures), Overdue PM Work Orders, Maintenance Cost variance etc


Provision to drill-down and view detailed report

 To create Custom KPIs and KPI Charts and associate detailed drill-down reports
 Site wise KPIs
 Custom KPIs can be linked to menus and privileges can be defined.
 Provision to auto-refresh to show latest data.
 Gauges, Bar charts, Pie-charts etc available

Key Performance Indicators (KPIs)

Pivot Grid Report

Drawing & Document Management
 eFACiLiTY’s drawing and document management system is a digital
management tool to store, track and manage information of all the drawings,
documents, manuals, software etc. associated with the facility / building
systems.
 The floor plans, equipment drawings, building plans, technical drawings, wiring
diagrams, network diagrams etc. can be securely maintained and managed via
the system.

Drawing & Document Management – Features
 Facility / Equipment wise drawings and documents
 Multiple drawings and documents for each entity
 Secured access

 Supports all type of files including DWG, BMP, JPG, PDF, DOC etc
 Detailed search options for searching based on facility, equipment, level,
manufacturer, type of file etc.

Helpdesk & Knowledgebase
 Silverlight based eFACiLiTY’s helpdesk module manages the work flow of
registering, assigning and resolving of the job requests, problems reported and
calls received by the call center by way telephonic calls, emails and alarms from
the control systems.
 Knowledgebase helps the helpdesk operators by providing vital information on
standard solutions, past solutions history, approved solutions or best practices for
faster resolution of calls.

Helpdesk & Knowledgebase – Features
 Silverlight based Helpdesk system
 Online call booking, emails, tele-calls and control system alarms
 Register Problems, Job Requests, Calls

 Priority assignment, nature of faults
 Assign, distribute, monitor
 Escalation based on standard SLA
 Recording of all events throughout the life cycle of a call
 Raise, Track and Close Work Orders

 Record solutions and post in Knowledge base
 Service Level Analysis
 Faults and Solutions history
 Fully indexed data for fast searching
 Simple and advanced search functions

 Call response analysis
 FAQs and Links
 Improves customer satisfaction

Report Request Screen

Record Request Screen

Escalation Screen

Visitor Management
 The security requirements of large organizations and infrastructure are
challenging and growing increasingly.
 Visitors should be screened, registered, signed in quickly and allowed to visit only
the relevant areas via integration with access control devices.
 These challenges are managed efficiently by eFACiLiTY’s Visitor Management
system

Visitor Management – Features
 Online requests for appointment
 Appointment approval and rejections
 Pre-registration of groups and individuals for one or multiple days

 Email notifications on requests, approvals and rejections
 Today’s appointments and expected visitors
 Visitor self sign-in using touch screen kiosks
 Visitor sign-out and sign-out tracking
 Business card scanning for speedy registrations

 Visitor history and black listing
 MS Exchange integration for appointments calendar
 Visitor badge / pass printing
 Access Control Integration
•

Visitor Movement Tracking

•

Visitor Movement Restriction to specific areas

Appointment Request Screen

Pre – Register Visitor Screen

Visitor Sign - in Screen

Facility Booking
 eFACiLiTY’s Facility Booking system helps streamlining of reservation and usage
of common and individual facilities by businesses within a facility or building
complex.
 The internet/intranet enabled facility booking, approval and billing operations
across organizations enhances operations efficiency.
 Meeting rooms, conference halls, desk space, office space auditoriums, high cost
equipments, training facilities etc. can be booked via the system.

Facility Booking - Features
 Facilities Directory
 Online/Offline booking requests
 Confirmation, Rejection, Suggestion of alternate facilities

 Re-allocation, Cancellation
 Email / SMS notifications on Requests, Approvals and Cancellation
 Utilization Analysis
 Billing of Reservations & Cancellations
 Inviting Internal & External Attendees for meetings

 Scheduling of Refreshments Orders to Catering
 Pre-registration of Attendees with Visitor Management
 Building Management System (BMS) Integration
•

Scheduling of switching devices on & off and setting preferred
parameters

•

Controlling Services to the workspace/meeting room

Advanced Booking - Screen

Visual Booking Screen

Time and Attendance
 The Time and attendance system of eFACiLiTY provides improved efficiency,
accuracy and productivity to the resource management and pay-roll process of
organizations.
 This system has the roster management module inbuilt and integrates with the
time & attendance and access control hardware systems to provide attendance,
late clocking exceptions, overtime information of employees to the HR, Payroll
and their respective departments.

Time and Attendance – Features
 Integrated with the Maintenance Module
 Employee profile
 Shift management and Roster generation

 Roster approval and re-assignment
 Employee / Department shift calendar
 Track time-in and time-out of every personal
 Late clock-in, early clock-out and other exceptions list
 Overtime calculation and reporting

 Holidays and Leaves Processing
 Building Management System (BMS) Integration
•

Switching devices on & off based on clock-in/out

•

Changing operating parameters of devices based on number of people
in/out

Roaster Generation Screen

Staff Tracking Screen

Tenant Billing System
 A system to capture the utilization of services/utilities of tenants and
generate bills for the same
 Manages Property Information, Tenant Information, Lease Information
and Owner Information
 Manages Tenant Subscriptions and their History

Zone wise Charges Screen

Tenant Billing System - Features
 Manage Property, Tenant, Owner and Lease information
 Tenant Move-In, Subscription for Services, Move-Out
 Utilization data from Tridium Niagara Framework

 Tracking & generation of Bills periodically
 Bill Printing
 Tenant Payments and Credit Notes
 Bill wise Matching of Payments and Credit Notes
 Bill Registers, Tenant Ledgers, Receivables Statement

 Occupancy / Vacancy Analysis
 Export of Data to other Financial Applications

Tenant Billing Preview Screen

Mail Room Service
 The Key functions of the Mail Room Service are to keep in track of the Outgoing
and Incoming Consignments.
 Reports to keep track of the Incoming/Outgoing consignment and do
Performance Analysis based on the Courier Service Provider.

Mail Room Service – Features
 Enter / modify / delete all the Consignments received for delivery
 Provision to generate Barcode for the Consignment No.
 Printing Consignment No. wise checklist/sender wise consignment No/
Destination wise consignment list (To be delivered through Courier/ Postal / hand
delivery by person / all )
 Printing as per the courier / postal / hand irrespective of courier.
 Triggering a mail to the sender and receiver once the consignment is delivered
from the mail room with details.
 Provision to update the delivery status once the consignment is delivered to the
receiver
 Triggering mail to the sender on delivery intimation with details.
 Provision to view the pending consignments to be delivered
 SLA based on the type of consignments

Mail Room Service

BMS Integration
 eFACiLiTY integrates seamlessly with popular Building Management Systems
(BMS) like the Tridium’s Niagara Framework
 The central alarm management system consolidates the alarms triggered by the
functional building / facility systems inclusive of building control systems, M&E
services, fire protection, access control, security systems etc.
 The server based application is tightly integrated with Maintenance Management
and generates work orders automatically for pre-defined alarm types.
 The alarm management client system provides instant alarms on events and
crisis from various real-time systems and alerts the desktop users enabling
acknowledgement and action.

BMS Integration - Features
 Auto trigger work orders
 Un-processed alarms history
 Alarms / events analysis

 Email / SMS notifications
 Instant alarm display and acknowledgement

Energy Monitoring & Reporting
Features
 Draw energy consumption trends (weekly, monthly, yearly etc.)
 Alerts on consumption beyond set limits

 Energy Dash Boards / Pie Charts for easy analysis
 View detailed consumption data with comparison
 Recording history of reasons for increase or decrease in consumption for
future analysis
 Green building certification related reports

 Green house gas accounting / Enterprise carbon accounting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Energy Monitoring & Reporting

Current Road Mapping
 Ability to control / schedule equipments operation by Users / Tenants
 Integration with Schneider, Honeywell EBI, Siemens, Johnsons BMS (non
Tridium versions)

 Silverlight based Module wise / User wise configurable Dashboards
 SMS/Email Alerts on KPIs based on thresholds
 Automated (Scheduled) emailing of Reports
 Silverlight screens for important and widely used screens

Software Specifications
 Microsoft’s .NET Framework
 Browser based thin-client interface
 Supports Oracle/MSSQL/MSSQL Express

 Email, SMS, MMS Messaging
 Cross browser compatible
 Language of your choice
 Supports MS Exchange, LDAP
 Building Management Systems (BMS) Integration

 Ready for integration with Microsoft Active Directory, Oracle Single Sign-on
 PDA extension with Microsoft Pocket PC
 Table, Field, Activity wise Audit Trail
 Security Policy Management

eFACiLiTY End Users
Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

eFACiLiTY End Users
Corporates
Enterprise Visitor Management System
– Japan Tobacco International, Malaysia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Enterprise Facility Management System
– Saudi Catering and Contracting, Saudi Arabia

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

Enterprise Facilities Management System
– Sodexo, India

eFACiLiTY End Users
Corporates
Enterprise Facilities Management System
– Trade Coast, Australia

Enterprise Facility Management System
– Alghanim Industries, Kuwait

Enterprise Facilities Management System
– Embassy Services Private Limited, India

Enterprise Facilities Management System
– Airmaster, Australia

Enterprise Facilities Management System
– Millennium Hilton, Bangkok

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

eFACiLiTY Module Implementation
– Prestige IT Park, India

Enterprise Facility Management System
– CoreLogic, India

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

eFACiLiTY Implementation
– Egypt, UAE, India

eFACiLiTY End Users
Corporates
eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

Tenant Billing System
– GVK Mall, India

Tenant Billing System
– Value Mall, India

Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Facility Booking System
– DiGi, Malaysia

SIERRA ODC Private Limited
 Founded in 1998
 Based in Coimbatore, INDIA
 Providing Software Development & Support Services
 150+ Strong workforce
 Clients and Outsourcing in Malaysia, USA, UK, Middle East and Africa
 Satisfied Multinational Clients
 Microsoft Gold Certified Partner

Key Projects – Government
Intelligent Building Management System
– Federal Government Buildings, Putrajaya, Malaysia

Enterprise Facilities Management System Implementation
– Ministry of Health, Kuwait

Customs, Ports, Free Trade Zone Affairs Automation Project
– Kingdom of Bahrain

Airport Automation, Cargo Handling, Point of Sales Systems
– Civil Aviation Authority, Uganda

Farm Production System
– Malaysian Agri Food Corporation, Malaysia

Enterprise Facilities Management System Implementation
– Tidel Park, Coimbatore

Key Projects – Fortune 500

Enterprise Resource Planning

Sales and Distribute Management

Supply Chain Management

Materials Management System

Sales and Distribute Management

Supply Chain Management

Materials Management System

SAP Integration & Online Reporting Application

Supply Chain Management

CRM & Sales Force Automation System
– South Asia

Enterprise Facility Management System
– British Aero Space, Saudi Arabia

Key Projects – Fortune 500

Enterprise Visitor Management System
– Malaysia

Asia Sales Information System
– Singapore

Non Tobacco Material Warehouse Management
– Korea, Malaysia

Know Your Customer
– Global

Tobacco Leaf Information System
– Malaysia

Global Labelling Application
– Global

Production Tracking & Performance System
– Global

Global Freight Tool - PPO_Integration
– Global

GSA Stop Card Reports Development
– Global

Competitive Intelligence Portal
– Italy, Spain, France, Benelux

Incident Report Tools
– Global

Fleet Management System
– Malaysia

Global Regulatory Overview
– Global

Account Database Manager
– Philippines

Account Database Manager
– Vietnam

Virtual Application Portal
– Global

Test Tracking Tool
– Global

Global Freight Tool
– Global

Routing Engine
– Global

Scoring Engine
– Global

Key Projects – Fortune 500
Secure FTP Application
– India

B2B Integration
– India

Warehouse Occupancy Analysis System
– India

Energy Dashboard Development
– India

Management of Change (MOC)
– Malaysia

Energy Visualization and Analysis
– Australia

Key Projects – Other Corporates

Enterprise Facilities Management System Implementation
– Sodexo, India

Enterprise Facilities Management System Implementation
– Embassy Services Private Limited, India

Enterprise Facilities Management System Implementation
– Alghanim Industries, Kuwait

B2C Shopping Mall with Order Processing
– Canada

eFACiLiTY Module Implementation
– Prestige IT Park, India

Key Projects – Other Corporates
Enterprise Facilities Management System Implementation
– Sheraton Darling Harbor, Sydney, Australia

Jobs / Recruitment Portal
– Utusan Group, Malaysia

SMS News Portal
– Utusan, Malaysia

Tenant Billing System
– GVK Mall, India

eFACiLiTY Module Implementation
– UBCity, India

Key Projects – Other Corporates
Enterprise Facility Management System
– CoreLogic, India

Contracts Closeout Data Administration System
– USA

eFACiLiTY – Enterprise Facility Management System
– Albhukary, Malayasia

eFACiLiTY Implementation
– Egypt, UAE, India

Enterprise Resource Planning
– VIP Group, India

eFACiLiTY – Enterprise Facility Management System
– Pacific Controls, UAE

Key Projects – Other Corporates
Silver light based Simple Business Accounting System
– Osborne Charles Group, USA

Enterprise Facilities Management System
– Qatar Petroleum, Qatar

eFACiLiTY – Enterprise Facility Management System
– Wadhwa Group, India

Tenant Billing System
– Value Mall, India

Warehouse Management for Automated Storage and Retrieval System (ASRS)
– ER Mekatron Sdn. Bhd., Malaysia

Vehicle Sales Portal
– motormall.com.my, Malaysia

Key Clients & End Users

Thank You!
For more information please contact us at
[email protected]

SIERRA ODC Private Limited
www.sierratec.com

INDIA

MALAYSIA

USA

SIERRA ODC Private Limited
#188/1,I Floor,Varadharaja Layout-1
PN Palayam Road, Ganapathy,
Coimbatore - 641 006.
Tel: +91-422-2567596 / 7, 2567460
Fax: +91-422-2567445
USA/Canada +1 408 239 4819

SIERRA ODC (M) Sdn. Bhd.
No. 6, Jalan Jambu 5,
Taman Harapan Baru,
70300 Seremban,
Negeri Sembilan,
Malaysia.
Tel: +606-632-2020
Fax: +606-632-6477

Houston
Sierra Infosys Inc.
6001 Savoy Dr, Ste 210,
Houston TX 77036,
Tel: +1-713-747-9693
Fax: +1-509-351-6682
Dallas
5005, West Royal Lane,
Suite 145, Irving, TX 75063
Tel: +1-214-407-8154
+1-469-237-6251