Slide 1

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 2

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 3

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 4

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 5

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 6

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 7

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 8

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 9

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 10

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 11

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 12

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 13

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 14

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 15

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 16

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 17

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 18

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 19

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 20

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 21

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 22

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 23

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 24

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 25

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 26

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 27

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 28

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 29

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 30

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 31

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 32

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 33

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 34

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 35

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 36

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 37

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 38

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 39

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 40

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 41

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 42

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 43

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 44

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 45

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 46

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 47

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 48

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 49

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 50

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 51

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 52

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 53

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 54

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 55

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 56

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 57

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58


Slide 58

Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752
828-724-4018 * Fax 828-724-4019

Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610
828-459-1654 * Fax 828-459-1658
1

Corporate

Background
2

IEM is a privately held
corporation with headquarters in
Marion, North Carolina near the
beautiful Blue Ridge Mountains.

We have been serving
industry in Western North
Carolina and around the
world for over 16 years.
3

Corporate

Safety
4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks

Customer Safety:
Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for
regular customers at no cost.
Safety Assurance Guarantee:
Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.

Intensive Safety Focus
•Daily Toolbox Topic
•Weekly Staff Meeting Topic

Mission Statement:
IEM’s goal is to effectively work safely
with no lost time accidents company
wide.
5

Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries

Served
6

Automotive
Bakery
Cable/Fiber Optics
Chemical
Electrical
Food
Furniture
Our reputation has been built on excellent customer service to many industrial
segments such as the following:

Heavy Equipment
Hospitals
Lumber
Medical
Metal Finishing
7

Quarry
Recycling
Steel Fabrication

Textile
Water Treatment
Wood Products

Mining
Oil & Gas
Packaging
Paper
Pharmaceuticals
Plastics
8

Division

Summary
9

IEM is a multi-faceted industrial contractor. We
understand that the customer is our employer
and our commitment to that philosophy is
apparent in every job we do. Our different
divisions allow us to perform many varied jobs
without sub-contracting them.

$$$
This allows us to have greater control over each job and
in turn give you a better product or service.

$$$

10

Automation Division
Construction Division
Electrical Division

Mechanical Division
Project Management
Maintenance Contracts Division
11

Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1

Let a company with fantastic staff diversity lead you to
success.

#2

No proprietary work, programming, or skills knowledge
remains hidden with us.

#3

You own all the software and there are no hidden passwords
and we share our knowledge.

#4

IEM service engineers have managed many different
projects involving building, mechanical, electrical, and
automation trades and we stay all the way; fabrication,
installation, start-up, and commissioning.

12

What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of
monitoring software or implement a control program that will remove
operator error and provide your facility with a near hands free process.

Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication,
integration of complex components, installation and start up of simple and
complex systems.
IEM has an experienced staff to design and fabricate custom control panels
and make upgrades to existing equipment.
13

Construction Division
Planning is customized to the budget and needs of the client.

Most importantly, quality, cost
control and safety are supremely
important to us.

What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and
scheduling have been tailored to insure smoother execution of on-site
construction activities.
14

Electrical Division
How good are we?
IEM’s Electrical Division is managed by
unlimited license electricians.

Do you need electrical personnel on a
temporary basis?
IEM can supply the people for as long as you
need them.

How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or
design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully
automatic control system for a variety of commercial or
industrial applications.
15

Mechanical Division
IEM’s Mechanical Division is a NC based company
specializing in machine rigging, removal, relocation, and
installation.
Process piping for air, water, gas, and steam condensate is
a specialty of ours also.
Plumbing
Heating
Ventilation
Sheet Metal
Welding
Process Piping
Air Conditioning

IEM’s Mechanical Division will guide you through the
pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than
16
necessary is more costly to install and maintain.

Project Management
Let a company with fantastic staff diversity lead you to success. No proprietary
work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your
staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.

Project Management
… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.

We evaluate the customer’s applications and projects and assemble the
optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise
for your specific project.
17

Machine Support

Corporate Branding
Skills

18

Employee Skills & Experience
Boiler Repair
Boring Machines
Centerless Grinders
Chain Conveyor Systems
Chillers
CNC Lathes
CNC Machine Troubleshooting
Compressors
Conveyors
Drills
Dye Machines
Gases
Heat Treat Furnaces
High Frequency Machines
Hoist Systems
HVAC
Hydraulic Presses
Induction Braze Machines
Injection Machines
Inspection Machines
Lathes
Lift Stations

Machine Installation
Machine Maintenance
Machine Refurbishment
Machine Repair
Magnetic Separator Machines
Mechanical Plumbing
Mechanical Air
Molding Machines
Ovens
Pneumatic Presses
Pneumatic Conveyors
PLC Controls
PLC Troubleshooting
PLC Upgrades
Prototype Machine Building
Pump Stations
Robot Troubleshooting
Silo Material Handling Systems
Strapping Lines
Test Equipment
19
Washers
Water Service

Electrical Skills:
Battery Backup Systems and Repairs
Communication Systems
Computer Bank Terminations
Control Drive Repair
Electrical Buss Ducts
Electrical Piping
Electrical Troubleshooting
Equipment Control Panels
Facility IS Systems and Wiring
Facility Switchgear
Fire Alarm Systems Installation and
Troubleshooting
Frequency Drive Stations
Install Electrical Services
MCC Units
Medium Voltage Switchgear
Wire Raceways
20

Allen-Bradley
Buchoni
Datastream/7i
Deihl Chopsaws
Durr Washer Machines
Ingersoll-Rand Compressors

Fanuc
GE
Hannafin Hydraulic Presses
Hennin CNC Routers
Kohler Generators
LaPoint Boring Machines
Mako High Pressure Compressors
21

Mazak CNC Milling Machines
Modicon
Okuma CNC
Reliance Electric
Rosenquest CNC Machines
Shora

Time Saver Sanders
Weining Moulders
WonderWare

Baltimore / Evapco / Trane
York Systems Cooling Towers

22

Engineering Skills

Facilities Engineering
Machine and Control Systems
Design & Programming
Equipment Specification
Operating Specifications
Electrical Controls
Electronics
Equipment Modifications
Mechanical
Pneumatics
Hydraulics

AutoCAD Prints for Facilities:
-plant layout
-equipment layout
-electrical layout
-plumbing layout
23

Maintenance
Contracts
Division
24

Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.
IEM facilitates joint problem solving.
IEM provides shutdown teams.

Do you have variability in workload or a temporary
production schedule increase?
IEM can staff your plant with expert maintenance personnel for
shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel.

Maintenance is not your core business and you need help
with maintenance philosophy?
25

Staffing Solutions
Support Personnel:
Clerical
Reception
Grounds Keeping
Sanitation/Housekeeping
Supervisors

Skilled Personnel:
Electricians
Mechanics

Maintenance Staff:
Maintenance Techs
Maintenance Managers
MRO Purchasing
Planners

Engineering Personnel:
Engineers
Engineering Managers
Manufacturing Engineers
Systems Engineers

26

Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Preventive Maintenance Procedure Writing
Analytical Maintenance Procedure Writing
Implement and Fix CMMS Programs
Tool Crib Setup
Policy Writing
Training Programs

27

Management’s Role in Driving an Unsuccessful Maintenance
Organization…

politics…disjointed organizational goals…no/poor objectives

IEM knows and understands that maintenance is a process
driven by:
disciplined thoughts
and disciplined actions
by disciplined people.

Companies are still very much stuck in the rut of reactive
maintenance. Why is this so?
Because the business processes have failed to keep pace with
the rapidly moving technologies.

28

Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working
environment in which maintenance can succeed.
Plant managers must make production responsible for
effective use of maintenance services and hold it
accountable.

Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to
maintenance for necessary scheduled maintenance so it can meet its
production targets undermines overall plant performance.
Maintenance Manager’s Role
Many feel that a maintenance supervisor with 20 years experience must
know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious,
may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.

29

Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenance
tasks off the PM’s they perform.
Understand that undisciplined maintenance resource
management will not change anything.

Another obstacle to maintenance success is the traditional image
of maintenance professionals--often viewed as "grease
monkeys."
To help change this external perception, maintenance
professionals need to correct some of their own views that
perpetuate this negative view of their profession.

Most inspections are completed while equipment is operating
because we do not want to waste valuable shutdown/offline time
on inspections that could be done on the run.

30

HOW can we fix your program?
1.

Hiring process we use thoroughly screens all
prospects through testing.

2.

Reporting process is tried and true. IEM requires
certain reports and you select from catalog what
you want.
(See available reporting below.)

3.

Years of staff experience in the maintenance
field has resulted in SOP’s for smooth
maintenance operation.

4.

RCPE (root-cause-problem-elimination) program
to reduce machine downtime.

5.

Support from a diverse staff that:
- prevents extended downtime.
- consults with site staff about RCPE
issues with no additional costs…………….

31

Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are
applicable to a good maintenance program:
1. Create constancy of purpose towards improvement of
product and service, with the aim to become competitive, stay
in business, and to provide jobs.
IEM is a PMO. We have standards that our maintenance
teams must meet.
4. End the practice of awarding business on the basis of price
tag. Instead minimize total cost. Move towards a single supplier
for any one item, on a long-term relationship of loyalty and
trust.
IEM wants the total maintenance program. We know we can
reduce your downtime through RCPE and better maintenance
standards.
32

5. Improve constantly and forever the system of production and
service, to improve quality and productivity, and thus
constantly decrease costs.
IEM has multiple customer’s and this allows discovered
improvements to be implemented at all sites as needs permit.
We strive to improve our costs and performance so we can
satisfy the customer’s needs and expectations.
6. Institute training on the job.
IEM offers our maintenance employees skills based training
on our website. We currently have 14 modules consisting of
16 classes.
7. Institute leadership. The aim of leadership should be to help
people and machines and gadgets to do a better job.
Leadership of management is in need of overhaul, as well as
leadership of production workers.
IEM has the experience to select the right people to change
your program for the better.

33

8. Drive out fear so that everyone may work effectively for the
company.
IEM hires maintenance crews with a well rounded background
and good education that makes them unafraid to work
together and make recommendations to improve the
maintenance program.

9. Break down barriers between departments. People in
research, design, sales, and production must work as a team, to
foresee problems of production and in use that may be
encountered with the product or service.

The IEM maintenance crew is encouraged to work with the
customer’s engineering and production personnel.

34

11. Eliminate work standards (quotas) on the factory floor.
Substitute leadership. Eliminate management by objective.
Eliminate management by numbers, numerical goals. Substitute
leadership.
Unfortunately our business does require MBO.

Our leadership objective, you must have a numerical goal, is
a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and
engineering to reduce downtime.

35

12. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must be
changed from sheer numbers to quality. Remove barriers that
rob people in management and in engineering of their right to
pride in workmanship. This means inter alia, abolishment of the
annual or merit rating and of management by objective,
management by the numbers.
IEM empowers its employees to make changes and we are huge
facilitators and believe in the CI program.
We believe the operator knows the machine.
We believe the engineer knows his work.
We believe the OEM knows their machines better than anyone
else and we work within this knowledge.

36

13. Institute a vigorous program of education and selfimprovement.

As IEM learns at our maintenance sites, this knowledge and
experience is shared with all our sites.
We train our crews on safety.
We share safety issues from site to site.
Any knowledge gained at one facility to make maintenance
improvements is shared as necessary at other maintenance
sites.

37

Have concerns about maintenance staff
transition?
We will work with you to implement an effective and fair plan.

We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.

We can supply a full staff on (24) hours notice.
Approximately (15) years experience per
Technician.
Includes:
Site Manager
Supervisor
Scheduler
and Technicians

The main thing is that we will work with you to provide
the best solution to make you successful.

38

SOP’s

39

Available
Maintenance
Reporting
40

1.0F Report Cover Sheet
(Customer)
(Weekly – Monthly - Annual) Report
(Week – Month - Year)
Date: mm/dd/yyyy
1.

Factory Mutual Work Orders
Generated:
Completed:

__
__

OSHA Work Orders
Generated:
Completed:

__
__

Safety Work Orders
Generated:
Completed:
Backlog:

__
__
__

2.

3.

Notes:
4.

Total Work Orders
Generated:
Completed:
Backlog:
Completion Ratio:

____
____
____
__%

5.

Monthly IEM Labor Costs:

$__________

6.

IEM Divisional Project Costs:

$__________

7.

RCPE Notes:
41

2.0C Employee Hours _ TPM for April 2007
250

200

Hours

150

100

50

0
Matt

Jason

Laura

John

Adam

Evelyn

Jacky

Marc

Eddie

Kenny

Em ployees
TPM for APR-07 PAID
HOURS

TPM for APR-07 WO
HOURS

42

2.1C C M M S H o u rs An n u al T re n d C h art

2100

2000

H o u rs

1900

1800

1700

1600

1500
JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

JUN- 07

M o n th

CMMS Hour s by Month Hour s

43

3 .0 C To ta l E m p lo ye e H o u r s b y W O Typ e M AR 2 0 0 7

800
700
600
500
400
300
200
100

C

IN
IN

O
T

R

A

W
P
O
S

H

V

G

K
R

P
E

S

A

S

FE

P
E

TU

TY

IR
A

M
R

E
P
O

P

S

R

O

O
T
A

T
E
E
M

H

R

G
IN

M

IR
E

N

V

E
IN
G
N
E

F

O

R
E

II
C

IN
U
B

B

R

E

A

K

D

IL

D

O

A

W

M

N

G

0

Total Employ ee Hour s

44

3 .1 C M o n th ly P la n n e d v s . U n p la n n e d M a in te n a n c e Ap r 2 0 0 7

1400

1305

1200

1000

H o u rs

800

600
503

400

200

0
Planned Maintenanc e

Unplanned Maintenanc e

45

3 .2 C P la n n e d v s . U n p la n n e d M a in te n a n c e An n u a l Tr e n d C h a r t

1400

1200

H o u rs

1000

800

600

400

200

0
JUN- 06

JUL- 06

A UG- 06

SEP- 06

OCT- 06

NOV - 06

DEC- 06

JA N- 07

FEB- 07

MA R- 07

A PR- 07

MA Y - 07

M o n th

Planned Maint

Unplanned Maint

46

4.0C A n n u a l D o w n tim e T re n d C h a rt

90
80
70

H o u rs

60
50
40
30
20
10
0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Oc t- 06

Nov - 06

Dec - 06

Jan- 07

Feb- 07

Mar - 07

A pr - 07

M o n th

Cr itic al DT

Non- Cr itic al DT

Cr itic al Tar get

Non- Cr itic al Tar get

47

48

6.0C W o rk O rd e r S ta tistics

1600

1400

1200

1000

800

600

400

200

0
May - 06

Jun- 06

Jul- 06

A ug- 06

Sep- 06

Total W O's

Oc t- 06

Nov - 06

Total Completed W O's

Dec - 06

Jan- 07

Bac klog W O's

Feb- 07

Mar - 07

A pr - 07

49

7 .0 C M e a n Tim e B e tw e e n F a ilu r e v s . M e a n Tim e to R e p a ir
59

60

50

40
34
31
30

28

27
21

21

20

17
14
11

10
4.6
1.4

1.1

A C0011

A H0003

7.2

6.1
2.6

0.76

0.41

0.17

0
FA 0144

FN0004

GP0033

HP0001

4.1

LS0001

LS0002

LS0003

W H0006

M ach in e #

MTBF( day s )

MTTR( hour s )

50

8 .0 C To ta l An n u a l M a in te n a n c e C o s ts

$200,000
$180,000
$160,000
$140,000
$120,000
$100,000
$80,000
$60,000
$40,000
$20,000
$0
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 07

Total Maint. Cos ts

Jul.- 07

A ug.- 06

Maint. Labor

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .- 06

51

8 .1 C % An n u a l M a in te n a n c e C o s t p e r S a le s D o lla r

3.50%

3.00%

2.50%

2.00%

1.50%

1.00%

0.50%

0.00%
Jan.- 07

Feb.- 07

Mar .- 07

A pr .- 07

May - 07

Jun.- 06

Jul.- 06

A ug.- 06

Sep.- 06

Oc t.- 06

Nov .- 06

Dec .06
52

Employee

Training
53

IEM requires all contract
maintenance site employees to
go through a battery of classes
and testing to ensure adequate
job performance in addition to
experience and college
education.

We want our
customers to get the
most expertise for
their dollar.
54

IEM currently has online training and
testing for the following:
1.0A
1.0B
2.0A
2.0B
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
14.0

Bearing Certification I
Bearing Certification II
Shaft Alignment Certification I
Shaft Alignment Certification II
Coupling Certification
Lubrication Certification
Belt and Pulley Certification
Chain and Sprocket Certification
Motor and Gearbox Certification
Control Fluid Certification
Electrical Certification
PLC Certification
CNC Certification
Robot Certification
Watlow Programming
Dust Collection Certification
55

Customers

56

57

What sets IEM apart?
24/7 Customer Support!!!

Agile

Versatile

$$$
Cost Savings
$$$

Responsive

Because we care about our customers.
We are employed by IEM but we work for you.

IEM will work hard and smart to help ____________ exceed their goals.

58