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“I highly recommend NAVIS and believe that anyone that chooses not to use the
system is choosing to make less money.”
Tracey Anne Latkovic
PGA National Resort & Spa

“In our first few months with NAVIS, we have seen a dramatic increase in
booking conversions, better ability to train our reservation team, and
marketing ROI data that allows us to maximize every dollar we spend on
advertising. I can’t imagine doing business without NAVIS.”
Chad Linebaugh
Sundance Resort

“The NAVIS System provides critical metrics on staff performance and marketing
effectiveness. The level of detail we are provided is invaluable. NAVIS is the
bomb.”
John Russell
Sandestin Golf and Beach Resort

“Recently, we were able to sell out our resort with a special weekend
sales push that we could have never done without NAVIS.”
Sandi Brinley
The Resort at Glade Springs


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Convert More of Your Calls to
Reservations
Know More About Your Agents,
Your Revenue & Your Business
Capture More Guest & Prospect
Data for Targeted Marketing


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Sort calls by type – booked,
non-booked, etc.
Listen to those call recordings

Score calls using custom
criteria
View real-time automated
reports showing agent
effectiveness
View real-time automated
reports that identify key areas
for improvements
Coach agents

Capture after-hours and
overflow reservations (24x7)


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70
60

50
40
30
20
10
0
6-Jan

13-Jan 20-Jan 27-Jan

3-Feb 10-Feb 17-Feb 24-Feb 2-Mar

9-Mar 16-Mar 23-Mar 30-Mar


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For each agent:

• Exact close %
• # of calls answered

• Revenue per call
• Revenue generated
• Revenue per booking


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• Track non-booked prospects
for follow-up

• Know who they are and
their dates of interest
• Calls generated from each
marketing campaign

• Revenue generated from
each marketing campaign
• Track online and offlinegenerated revenue from each
internet PPC keyword and
online ad


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For Booked AND NonBooked calls:

•Full name and address
• Phone number
• Demographic profile

• Marketing campaign
source
• Previous guest

• Previous caller
• Desired experience
• Dates of interest


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Market Directly To…
• Everyone who called last Jan
who didn’t book
• Those in the top income
brackets in California and
Oregon

• Those who called in the last 4
days about the ski package who
didn’t book
• Those from Ohio, Michigan and
Indiana who called between Jan
and May who wanted to visit the
car show
…and any number of other groups


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• Call volume by hour, day, month
• Single-screen, real-time
dashboard:
• Revenue by agent, day, month
• Daily and monthly close rate
by agent
• Abandon rate by day and
trends
• Call queue
• Agent availability
• Agent productivity

• Turndowns by specific dates, unit,
reason & WHO
• Non-booking reasons by date &
WHO


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“So many companies out there say they are going to deliver certain things and
never do. The experience that I have had with NAVIS is amazingly off the charts in
terms of what they said they would do and what they do. In terms of our
expectations of results, NAVIS has delivered that and much more.”
Tracey Anne Latkovic
PGA National Resort & Spa

For the month of Nov 2010, this North Carolina resort lodging company
saw no increase in call volume and their total rental units decreased by
7%. In spite of that, they were able to increase their revenue from $500K
to $900K for the month (an 80% increase) due to an increase in their
conversion rate from 39.9% to 58.9% - thanks to NAVIS.
Client wishes to remain anonymous


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