Using SMS Technology Michael Schack South West TAFE Library SMS – what is it? SMS – What Is It? Short A message service communications protocol allowing the interchange.
Download ReportTranscript Using SMS Technology Michael Schack South West TAFE Library SMS – what is it? SMS – What Is It? Short A message service communications protocol allowing the interchange.
Slide 1
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 2
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 3
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 4
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 5
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 6
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 7
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 8
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 9
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 10
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 11
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 12
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 13
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 14
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 2
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 3
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 4
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 5
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 6
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 7
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 8
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 9
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 10
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 11
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 12
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 13
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message
Slide 14
Using SMS Technology
Michael Schack
South West TAFE Library
SMS – what is it?
SMS – What Is It?
Short
A
message service
communications protocol allowing
the interchange of short text
messages between mobile telephone
devices.
Reasons for adopting SMS
To
improve communication with our
customers by supplementing existing
methods of communication
(Identified problems included
unanswered phone calls, returned
postal items and unread emails)
What sort of messages do we send
at South West TAFE Library
Short
generic messages reminding
borrowers they have items due today
Notices
that items that have been
requested are available
Miscellaneous
mesages as required.
Process for reminder messages
DOS Batch file extracts data from library
system and creates csv file
Library staff member uses Telstra Desktop
messaging service to send text messages
to borrowers with items due today
Borrowers may reply requesting a
renewal
Loans are renewed manually on the library
system and a confirmation text message
sent
Definitions
DOS
Batch file - A text file with the
extension .BAT that contains DOS
commands. When you type in the file
name, DOS carries out the
commands contained in the file, in
the order they appear in the file
CSV file - Comma Separated Values. -a text file which can be opened by
any spreadsheet or editor
Examples of files
Commands in batch file (s)
CSV file opened in Excel
Generic tag - keywords
name="Keywords"
content="bands; band; music;
musicians; Warrnambool; Victoria;
South West; Australia">
Case study stats
60 items charged in the week commencing
29th March
32 text reminder messages were sent
when items had not been returned
9 requests for renewal were received
23 overdue notices were mailed out
Anecdotal feedback
Positive
comments from staff and
students
Costs
About
$0.13 per message