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Enterprise Agreement Services &
Bristol-Myers Squibb: Devens Case Study

Don Smith (OSIsoft)
Todd Brown (OSIsoft)
Ashley Howard (Bristol-Myers Squibb)
© 2008 OSIsoft, Inc. | Company Confidential


Slide 3

Enterprise Agreement Experiences
 Customers recognize the value of OSIsoft products in
generating or supporting the generation of ROI for the
enterprise
 Achieve a step change in adoption and value
– Rock Tenn – 12 mills
• Create real-time infrastructure
• Asset model view + Energy, Production and KPI’s
• System Integrator project services
– Cemex – 77 plants
• Rollout to 77 sites, 4 continents
• Consistent site reporting, enterprise visibility
• Enterprise application deployment

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 4

What Is Included
1. Standard OSIsoft PI Infrastructure Software
–

The scope of provides unlimited quantities of the
Eligible Products

2. Managed PI (mPI) Software
–

mPI software includes software to help install, manage
and update the Standard OSIsoft PI Infrastructure

3. Managed Services
–

These include bundled services from OSIsoft to help
the customer gain business value from the PI
Infrastructure Software.

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 5

Managed Services
 Enterprise Program Management (EPM) – customer advocate
– Dedicated contact - focal point from OSIsoft
– Customer advocate to drive the installation and adoption of the
infrastructure
 Installation Services – PI installed and current
– Install and upgrade the software provided
– Remote & automated manner by default (mPI)
 Technical Support Services – keep PI tuned up
– Standard 7x24 support access via phone, email, etc.
– NOC
• keep the PI Infrastructure operating at a high level of availability and
performance.
 Education Services
– Onsite, Offsite, Webinar, CBT (Saleable)
 Value Engineering Advisory Services (CoE) – more business value
– CoE provides Value Engineering Advisory Services
– Helping customers to gain high value and minimal risk

© 2008 OSIsoft, Inc. | Company Confidential

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The Role of mPI
 Links Managed Services & PI Infrastructure
 Manage situations with data - updates
 Allows Scale of Managed Services
– Today:
Managed
Services

PI
System

• NOC – detect problems at OSIsoft
• Updates/Status – inventory managed
• Extranet – visibility of status, reports

– Future:
• Installs – modern update management
• Delivery Collaboration
–
–
–

EPM, CoE, Tech Support
Education – Webinar Repository
CoE: Virtual Campus Private Areas

mPI

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 7

Project Overview – Facility Scope
BMS is investing $750
million in the construction
of a Large-Scale Cell
Culture (LSCC)
manufacturing facility for
the commercial production
of biopharmaceuticals in
Devens, MA.

This facility will have 120,000 liters of bioreactor capacity. Designed for
concurrent multi-product production.

In o c u lu m
P re p

S e p a ra tio n
F e rm e n ta tio n

P u rific
a tio n
© 2008 OSIsoft, Inc. | Company
Confidential

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Slide 8

Project Overview – Facility Timeline

Ground Breaking

Mar 2007

Operationally Complete

2009

FDA Submission

2010

Implement a fully automated, paperless solution that supports
release by exception utilizing S95/S88 integrated recipe
© 2008 OSIsoft, Inc. | Company Confidential

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Slide 9

Project Overview – Site Progress

WH/Chem Storage

CUB
MFG Building
Lab Offices

Trailers

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 10

The Need for Innovation through Automation
R aw M aterials

A cceptance
T esting

Manuf. and lab systems
not integrated =>
scheduling inefficiencies
Q uarantine

B atch
R ecord

W eigh &
D ispense

R elease
T esting

U nit
O peration #1

U nit
O peration #N

Inconsistent execution,
lack of automation =>
lost batches, quality &
GMP issues
O perator

P roduct

Lack of standards =>
inefficient tech
development and
transfer

Paper-based =>long
cycle times, increased
WIP
B atch
R elease
R eview

Q uarantine

R eleased
B atch R ecord

R eleased
P roduct

Limited data capture, no
enterprise intelligence
framework => impacts
operations support,
optimization

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 11

LSCC Business Requirements
Reduce Process Deviations
 Automated Equipment
 Electronic Work
Instructions
 Equipment Tracking
 Recipe Driven Operations

Improve Inventory Management
 Material Tracking
 Weigh and Dispense
 Recipe Driven Operations

Expedite Batch Review &
Drive Standardization
Release
 Utilize Industry and
 Electronic Data Capture
Corporate Standards
 Exception Reporting
 Recipe Driven Operations
 Recipe Driven Operations

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 12

LSCC Systems Overview
Training

Documentation
Documentation

Purch
Req

Master Data,
Process Orders,
Transfer Orders

CMMS + Calib
Mat’ Status

Op
e

CAPA

ra t
or

Trigg
e

Tra
i

r Qu

nin

GI/GR
Confirm,
Mat’l Status
Check

SOPs

gS
tat
us
Even
t

ality

Quality Event Status

t
s Tes

Trigger
Test
Inbound
Mat’l

e
Trigg

roces
r In P

n
le Pla sults
a mp
e
QC S s Test R
oces
In Pr

LIMS

Equipment &
Instrument
Status
ice
ev a
rt D D a t
a
r
Sm aste
M

ice
ev tus
rt D n Sta
a
Sm ratio
lib
Ca

Financials,
BW Metrics

Recipe Authoring
Order Management

10.o

Building Auto
Building
Status

Facility
Sample
Plan

Test
Results

Maximo6

QC Lab

Building Data
Batch
History
Instructions

Test
Results

Test

Current QC
Status,
Test
History

Lab Instruments

Results

Shop Floor
Instruments

Batch History

Enterprise Management Information Portal
BMS IT Provided

Vendor Provided
© 2008 OSIsoft, Inc. | Company Confidential

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Slide 13

CoE: The Center of Excellence Services
Strategic

Value Realization

Enterprise Roadmap

Evangelism
Support

Tactical
Solution
Architecture

Project
Advisory
Services

Project
Advisory
Services
Core Services

Solution
Architecture

Project
Advisory
Services

Proof of
Technology

General
Systems
Support
Support Services
© 2008 OSIsoft, Inc. | Company Confidential

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Slide 14

Bristol-Myers Squibb & OSIsoft EA Value:
Center of Excellence Services (by the Numbers)
 Total # BMS CoE
Engagements
(Jan08 – Oct08): 26

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 15

EA: Driving New Interface Development
 PI Enterprise Option with DeltaV
Smart Connector

Start Batch
Prepare

– New historian option in DeltaV 10.3

 DeltaV Batch Smart Connector
– Joint architecture approved by
OSIsoft & Emerson
– Dual sourced data from OPC A&E
Server & Batch Historian

(W&D, Room/Personnel Status)

Pressure Test & CIP Reactor

CIP Dryer

React
Separate

 Emerson Compliance Suite Smart
Connector
– Extends the context of the “Batch”
from the S88 level to include the S95
level
– Captures the integrated Recipe: both
automated recipe steps and
electronic work instructions into PI
Batch Database

Drying

Collect Sample
& Analyze

Verify Bag Filler
Status

Operate Bag Filler

Finish Batch
Manual Activities in
Manufacturing Engine MES

Automated Activities in
Batch
Execution Engine DCS
© 2008 OSIsoft, Inc. | Company Confidential

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Slide 16

EA: Enabling Enterprise Architecture Standards
Option 1

Option 2

Option 3

Option 4

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 17

EA: Developing Solutions Architectures
Biz Goals

Tech Goals

GAP Analysis

Future State

Current State

Project Advisory

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 18

EA: Driving Industry Best Practices:
Best Practice for Validating the PI Infrastructure
 Benchmark the
industry
 Develop Validation
Principles
 Define
Streamlined
Requirements
 Develop Validation
Templates
 Test Drive in
Actual Project &
Adjust Course
 Rollout to our EA’s
in the Industry
 Foster Continuous
Improvement

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 19

Happy EA Customer Common Traits
 Purchase to support a step change in use of PI
software.

 More information
– 18:30 Theater 3 - mPI/NOC
– Wednesday 14:20 – Details of the EA Program
– Wednesday 16:30 – Process Data
an Enterprise Asset at Bayer MaterialScience

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 20

Managed Services Kudos
“The services provided with this
enterprise agreement went well
beyond what we are used to from
traditional software vendors. This
is a true partnership”

“I am confident
we will come out
with a landmark
set of documents
that will not only
avail themselves
to faster, leaner
testing but also
be carried
forward for all
future sites.”

“Very much Appreciated!!!
You are going above and
beyond the call of duty and I
for one very much
appreciate the effort this
takes.”

“The final document was well
written with good recommendat
ions that had captured the
overall HA
requirements/design. All are
well in scope. Thanks again for
the effort and the professional
services rendered.”

And many more…

“Your staff were
knowledgeable, cooperative
and reliable in their statements
and commitments. In short, the
team are very pleased with the
conduct and result of the
exercise. Let me add that your
responsiveness in terms of the
timing of making staff available
was very much appreciated.”

“I wanted to thank you ….
they DID help me a lot in my
steering committee
presentation on Friday. It
allowed me to demonstrate
that we get good value
indeed out of our CoE
partnership with OSIsoft!”

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 21

Questions?

© 2008 OSIsoft, Inc. | Company Confidential

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Slide 22

© 2008 OSIsoft, Inc. | Company Confidential

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