Steven A. Brigance 2712 Market Trace Fort Smith, Arkansas (479) 783-7070 [email protected] Who am I? What I am not What I do Why I am here.
Download ReportTranscript Steven A. Brigance 2712 Market Trace Fort Smith, Arkansas (479) 783-7070 [email protected] Who am I? What I am not What I do Why I am here.
Slide 1
Steven A. Brigance
2712 Market Trace
Fort Smith, Arkansas
(479) 783-7070
[email protected]
Slide 2
Who
am I?
What I am not
What I do
Why I am here
Slide 3
Our
business
Old Sunwest v. New
Sunwest
What you’ve done
◦ Survived
◦ Succeeded
Slide 4
Compelled reorganizations
Highly visible personnel changes
Occupancy threats
Extraordinary downsizing
Media assaults
Slide 5
Uncertainty (there must be a stronger word)
Imposed complexity
Consultants who are legal & financial experts,
but…
Unqualified people judging “success”
Little if any internal control over events
Important but dangerous industry
Slide 6
Increased focus on quality care & service
Increased focus on doing the right things
Focus on MVP’s
Focus on fewer but more important metrics
IQR (Independent Quality Review)
Accountability & rewards
Slide 7
Communications from the top
Management team in place & functioning at
highest level
Suits/claims down
Residents & Employee satisfaction surveys up
Occupancy up
Training
Community involvement
Slide 8
Slide 9
Not the top goal, but the only goal
It’s the why that will get you through almost
any how
This applies to everybody – no silos, no nonconnectivity, no opting out
Slide 10
“He who has a why to live can
bear with almost any how.”
~Frederich Nietzsche
Slide 11
Great care and service to every resident and
family member by skilled people dedicated to
doing the right things in every community,
everyday, in every situation will make us the
most successful company in the industry –
guaranteed.
~Darryl Fisher
April 26, 2008
In a prepared but undelivered speech
Slide 12
Executives/Home Office Leadership
Home Office staff
Regional Managers
Administrators
Community Care Givers
Community Support Staff
Slide 13
Yours
Slide 14
Absolute commitment to quality care & service
Absolute commitment to do the right thing in
every situation
Advocate for the resident
Team-oriented
Goal-oriented
Committed to accountability & rewards for all
employees
Good hiring/training/re-training/retaining skills
Recognition that this is a business & a calling
Slide 15
To align your individual purpose/contentment/why with the collective why of quality care
and service
To become a trusted colleague
To trust your colleagues
To see the big picture and your role in it
To become a trusted, “first-person” leader and
advocate
To eliminate the “graffiti”
Between stimulus & response to make the higher
choice with your “Whole New Life”
Slide 16
T – Team player
R – Respectful & responsive
U – Understated
S – Safe
T – Talented
E – Executes well & consistently
D – Dedicated & devoted
~Dr. David Wong, MD, MPH
Seattle, Washington
Slide 17
Dependence
◦ Requires almost nothing – its innate
Independence – requires 3 habits (knowledge,
skills, desire)
◦ Proactive (circle of influence)
◦ Begin with the end in mind (vision)
◦ First things first (management)
Slide 18
Interdependence
◦
◦
◦
◦
Win, Win
Seek first to understand….
Synergize (2 + 2 = 5)
Sharpen the saw – continuous renewal of yourself
and others
~Stephen R. Covey
The 7 Habits of Highly Effective People
Slide 19
Accept Darryl’s invitation to take on the MVP
lens
To help yourself fulfill your new role
To help others fulfill their new roles
To be a leader irrespective of position
To work, not harder, but differently
Slide 20
The stage where people are truly ready to identify with new goals
and are clearly focused on how to reach them.
More comfortable
More confident
Adapted to the “New State”
Sense of accomplishment
More cooperative
More successful
Sense of some control
Best path to becoming/staying part of the new
Sunwest Management team
Slide 21
Great accomplishments come when trusted,
talented people appear “at the right time and
the right place” with the right idea.
~Malcolm Gladwell
Outliers, The Tipping Point, Blink
Slide 22
Between stimulus & response is a space of time – an
opportunity to exercise one’s freedom, whatever
the how (circumstances)
An opportunity to make the higher/better choice
based on one’s why (purpose)
~Viktor E. Frankl
Man’s Search for Meaning (1945)
The higher choice today and for your future and the
company’s success, is to accept Darryl’s invitation.
Steven A. Brigance
2712 Market Trace
Fort Smith, Arkansas
(479) 783-7070
[email protected]
Slide 2
Who
am I?
What I am not
What I do
Why I am here
Slide 3
Our
business
Old Sunwest v. New
Sunwest
What you’ve done
◦ Survived
◦ Succeeded
Slide 4
Compelled reorganizations
Highly visible personnel changes
Occupancy threats
Extraordinary downsizing
Media assaults
Slide 5
Uncertainty (there must be a stronger word)
Imposed complexity
Consultants who are legal & financial experts,
but…
Unqualified people judging “success”
Little if any internal control over events
Important but dangerous industry
Slide 6
Increased focus on quality care & service
Increased focus on doing the right things
Focus on MVP’s
Focus on fewer but more important metrics
IQR (Independent Quality Review)
Accountability & rewards
Slide 7
Communications from the top
Management team in place & functioning at
highest level
Suits/claims down
Residents & Employee satisfaction surveys up
Occupancy up
Training
Community involvement
Slide 8
Slide 9
Not the top goal, but the only goal
It’s the why that will get you through almost
any how
This applies to everybody – no silos, no nonconnectivity, no opting out
Slide 10
“He who has a why to live can
bear with almost any how.”
~Frederich Nietzsche
Slide 11
Great care and service to every resident and
family member by skilled people dedicated to
doing the right things in every community,
everyday, in every situation will make us the
most successful company in the industry –
guaranteed.
~Darryl Fisher
April 26, 2008
In a prepared but undelivered speech
Slide 12
Executives/Home Office Leadership
Home Office staff
Regional Managers
Administrators
Community Care Givers
Community Support Staff
Slide 13
Yours
Slide 14
Absolute commitment to quality care & service
Absolute commitment to do the right thing in
every situation
Advocate for the resident
Team-oriented
Goal-oriented
Committed to accountability & rewards for all
employees
Good hiring/training/re-training/retaining skills
Recognition that this is a business & a calling
Slide 15
To align your individual purpose/contentment/why with the collective why of quality care
and service
To become a trusted colleague
To trust your colleagues
To see the big picture and your role in it
To become a trusted, “first-person” leader and
advocate
To eliminate the “graffiti”
Between stimulus & response to make the higher
choice with your “Whole New Life”
Slide 16
T – Team player
R – Respectful & responsive
U – Understated
S – Safe
T – Talented
E – Executes well & consistently
D – Dedicated & devoted
~Dr. David Wong, MD, MPH
Seattle, Washington
Slide 17
Dependence
◦ Requires almost nothing – its innate
Independence – requires 3 habits (knowledge,
skills, desire)
◦ Proactive (circle of influence)
◦ Begin with the end in mind (vision)
◦ First things first (management)
Slide 18
Interdependence
◦
◦
◦
◦
Win, Win
Seek first to understand….
Synergize (2 + 2 = 5)
Sharpen the saw – continuous renewal of yourself
and others
~Stephen R. Covey
The 7 Habits of Highly Effective People
Slide 19
Accept Darryl’s invitation to take on the MVP
lens
To help yourself fulfill your new role
To help others fulfill their new roles
To be a leader irrespective of position
To work, not harder, but differently
Slide 20
The stage where people are truly ready to identify with new goals
and are clearly focused on how to reach them.
More comfortable
More confident
Adapted to the “New State”
Sense of accomplishment
More cooperative
More successful
Sense of some control
Best path to becoming/staying part of the new
Sunwest Management team
Slide 21
Great accomplishments come when trusted,
talented people appear “at the right time and
the right place” with the right idea.
~Malcolm Gladwell
Outliers, The Tipping Point, Blink
Slide 22
Between stimulus & response is a space of time – an
opportunity to exercise one’s freedom, whatever
the how (circumstances)
An opportunity to make the higher/better choice
based on one’s why (purpose)
~Viktor E. Frankl
Man’s Search for Meaning (1945)
The higher choice today and for your future and the
company’s success, is to accept Darryl’s invitation.