Welcome to Shahi Enterprises Ltd. An ISO 9001:2008 Services Provider Company India Office: 205-206, Atmiya Complex, Maneja Crossing Vadodara – 390 013 Gujarat, India. Tel: 9601349008 Email: [email protected] Website: www.shahienterprises.com UAE.
Download ReportTranscript Welcome to Shahi Enterprises Ltd. An ISO 9001:2008 Services Provider Company India Office: 205-206, Atmiya Complex, Maneja Crossing Vadodara – 390 013 Gujarat, India. Tel: 9601349008 Email: [email protected] Website: www.shahienterprises.com UAE.
Welcome to
Shahi Enterprises Ltd.
An ISO 9001:2008 Services Provider Company
India Office: 205-206, Atmiya Complex, Maneja Crossing Vadodara – 390 013 Gujarat, India.
Tel: 9601349008 Email: [email protected]
Website: www.shahienterprises.com
UAE Office : Shahi Enterprises FZE P.O. Box 31291 Al-Jazeera Al Hamra, Ras Al Khaimah United Arab Emirates Lead Auditor Shiv Shankar Mobile No. +971 562646057 Email: [email protected]
Website: www.shahifze.com
************************** Our Branches ***************************
Lucknow, Gorakhpur, Raipur, Kolkatta, New Delhi, Mumbai, Rajkot,Mehsana, Jamnagar,Ranchi,Dehradoon, Guhawati Bangalore, Patna, Valsad.
Shahi Enterprises has been established in 2004 as a Quality Consulting firm in India at Baroda (Vadodara). Shahi Enterprises has grown from a Quality Consulting firm now become a limited company providing its quality management consulting services to various parts of India (Gujarat, Maharashtra, Uttar Pradesh, Uttarakhand, and Chhattisgarh) and started its quality consultancy services at UAE. We have our offices at Baroda, Lucknow, Mumbai, Guwahati.
Shahi Enterprises is serving over more than two thousand certified clients providing them whole range of ISO Certification Consulting Services for ISO 9001, ISO14001, ISO 18001, ISO 22000, ISO 27001, HACCP, BRC, PED, UL/CE Marking, API Monogram, Trade Mark, GMP- WHO & Product Up gradation.
Shahi Enterprises Ltd. train and utilize highly capable staff to provide valuable service to assist our clients to achieve the international recognition and acceptance through the standard of the quality management system, it would cover systematic approach through format for:
Purchase order/-monitoring Storage.
Process control/production planning.
Inventory management. Machine breakdown monitoring.
Neat working place. Training management staff.
2
A Unit of Shahi Group
We help for subsides for different quality standards from STATE & CENTRAL GOVT.
Quality Up gradation System Subsidy 5% Interest Subsidy
R&D Subsidy ETP (Environment Treatment Plan)
Foreign Exhibition Subsidy IT Subsidy GEB Subsidy Our Associations have been rewarding in the following areas of activities.
Quality Standard Developments
ISO 14001-2004 Environment Management System ISO 18001-2007 Occupational Health & Safety Management System ISO 22000-2005 Food Safety Management System ISO 27001-2005 Information Security Management System HACCP – Hazard Analysis and Critical Control Points BRC - British Retail Consortium PED - Pressure Equipment Derivative QUALITY & HR- TRAINING Product Certification
UL/CE Marking API Monogram GMP- WHO & Product Up gradation Business Development
Franchise and Dealer Management Project Finance Liaison and Representation
3
A Unit of Shahi Group
ISO’s means "International Organization for Standardization
“
Central Secretariat in Geneva, Switzerland International federation of over more than 176 countries
Non-governmental organization founded in 1947 on the basis of one member per country “ISO”, derived from the Greek word isos, meaning ‘equal”
Published more than 17500 International Standards
4
A Unit of Shahi Group
ISO 9001 is the internationally recognized standard for the quality management of businesses
It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.
It applies to the processes that create and control the products and services an organization supplies.
It certifies that formalized business processes are being applied.
It is a quality system It is a standard in which to conduct business It is a set of rules which should be followed in order to meet the needs
5
A Unit of Shahi Group
Registration to ISO 9001 by an accredited certification body shows committed to -
quality, customers and a willingness to work towards improving efficiency.
Demonstrates the existence of an effective quality management system
Satisfies the rigour of an independent, external audit.
An ISO 9001 certificate enhances company image in the eyes of customers, employees and shareholders alike.
It also gives a competitive edge to an organization's marketing.
6
A Unit of Shahi Group
7
A Unit of Shahi Group
The records must show that the company
“Says what it does and does what it says”
8
A Unit of Shahi Group
Definition : "A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
These Eight dynamic Quality Management System Principles are: 1.
2.
3.
4.
5.
6.
7.
8.
Customer Focus Leadership Involvement Of People Process Approach System Approach Continual Improvement Factual Approach To Decision Making Mutually Beneficial Supplier Relationships
9
A Unit of Shahi Group
Meaning :
"Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
”
Customer is a only Profit If you don't care of your customers somebody else will Without customers businesses do not survive Which Qualities Required for Customer Focus ?
Who is your customers?
How many types of customers?
How you communicate with your customers?
What your customers want/requirements?
How much you concentrate on customer focus activities?
10
A Unit of Shahi Group
Meaning : “Leaders establish unity of purpose and direction of the
organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives."
Taking initiative and being accountable Leader says "Let's Go“ Leadership is essential for any business to meet customer requirement, and to continuously improve as a business
Which Qualities Required for Leadership ?
Are people motivated through your leadership?
Does your leadership quality set goals and targets for the organization?
How you inspired, encourage and recognize people’s contribution?
What actions you take to avoid miscommunication?
11
A Unit of Shahi Group
Meaning :
People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit".
"WE CAN" Team work build great business People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Which Qualities Required for Involvement of people?
1) 2) 3) 4) How people are involved in the organization?
Are people accountable for their own performance? How?
Are people participate in and contribute to continual improvement? How?
What you do for increasing the opportunity for innovation and creativity?
12
A Unit of Shahi Group
Meaning :
"A desired result is achieved more efficiently when related resources and activities are managed as a process."
Its a management strategy
Defines the efficiency and effectiveness of any business operation
If there is no process approach in your organization, how would you manage the activities and related resources?
Input Process Output
13
A Unit of Shahi Group
Meaning : “Identifying, understanding and managing a system of
interrelated processes for a given objective improves the organisation's effectiveness and efficiency."
Synergy of interrelated process of organisation
Identifying, and managing understanding interrelated processes
Regarded as a "system"
14
A Unit of Shahi Group
Meaning :
“Continual should be objective organization." a improvement of permanent the
Developing systems
An ongoing need to improve effectiveness system and of a maintaining the management
Continuous the establishment targets improvement of through goals and
15
A Unit of Shahi Group
Meaning : 1)
"Effective decisions are based on the analysis of data and information."
Accurate making data for decision Effective decisions are based on the analysis of data and information.
Which method is been adopted for collecting data and relevant information?
2) 3) 4) How you analyze the collected data?
Data and information collected by you are matching as per your requirement? How?
Decisions taken by you are as per the data and information collected? How?
16
A Unit of Shahi Group
Meaning : “An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
”
Your supplier is your partner in Business
1) 2) 3) 4) How you recognized your supplier?
What are the key elements you take into consideration while dealing with the supplier?
How you communicate with your customer/supplier to improve relations?
How Business if beneficial with the help of improved relationships with the supplier?
17
A Unit of Shahi Group
Some of the requirements in ISO 9001:2008 include
A set of procedures that cover all key processes in the business
Monitoring effective; processes to
Keeping adequate records; ensure they are
Checking output for defects, with appropriate and corrective action where necessary;
Regularly reviewing individual processes and the quality system itself for effectiveness; and
Facilitating continual improvement
18
A Unit of Shahi Group
WHAT STANDARDS DO
Development, manufacturing and supply of products and services more efficient, safer and cleaner
Provide governments with a technical base for health, safety and environmental legislation, and conformity assessment
STANDARDS COVERS
Risks Costs and benefits Management responsibility Quality system principles Other building blocks
19
A Unit of Shahi Group
20
A Unit of Shahi Group
ISO 9001:2008, the requirement standard, includes the following main sections which deals with clauses of ISO i.e.
Quality Management System Management Responsibility Resource Management
Product Realization
Measurement, Analysis And Improvement
Clause No.4
Clause No.5
Clause No.6
Clause No.7
Clause No.8
21
A Unit of Shahi Group
This clause tells about:
4.1 - General Requirements 4.2 - Documentation Requirements
4.1 - General Requirements
The quality management system should:
Identify all processes involved
Ensure that the processes are effective monitor measure and
improve these processes
And finally have sufficient resources
22
A Unit of Shahi Group
4.2 – Documentation Requirements
4.2.1 General
Statements of quality policy and quality objectives A Quality Manual documented procedures and records required by this International Standard, and documents, including records, determined by the organization to be necessary to ensure the effective planning, operation and control of its processes.
4.2.2 Quality Manual
Quality Manual must include to document The scope of the quality management system including any relevant exclusions Procedures or references to them Description of the interaction between then processes
23
A Unit of Shahi Group
4.2.3 Control of Documents
HOW a practice is carried out?
A real corner stone requirement
4.2.4 Control of Records
Records shall be established and maintained Quality records are suitably controlled with regard to
•
defining what records are
• •
required, how & where they are stored, ensuring that they can be retrieved,
•
describing their retention time and subsequent disposal
24
A Unit of Shahi Group
This clause tells about: 5.1 - Management Commitment 5.2 - Customer Focus 5.3 - Quality Policy 5.4 - Planning 5.5 - Responsibility, Authority & Communication 5.6 - Management Review
5.1 – Management Commitment
The top most management grouping within the company responsible for its running and operation
5.2 – Customer Focus
It recognizes the importance of defining customer requirements in providing overall customer satisfaction
25
A Unit of Shahi Group
5.3 – Quality Policy
It should define:
What you provide
Your commitment to your quality system
Your commitment to key role players necessary for a successful system
5.4 – Planning
5.4.1 Quality Objectives
SMART
S -Specific M -Measurable A -Attainable R -Realistic T -Time-bound
5.4.2 Quality Management System Planning
Identifying activities, verified activities and the records to be established in the process.
26
A Unit of Shahi Group
5.5 - Responsibility, Authority & Communication
To plan organize and control the quality management system Define and communicate authorities and responsibilities 5.5.1 - Responsibility & Authority
Everyone should know what they are expected to do (responsibilities) and what they are allowed to do (authorities) 5.5.2 – Management Representative
Person must have the necessary authority within the organization 5.5.3 – Internal Communication
Management should ensure that people have the information necessary in order to be able to do their work
27
A Unit of Shahi Group
5.6 – Management Review
5.6.1 – General
Regular management reviews ensure that the quality management system is still suitable, adequate, and effective in a changed environment 5.6.2 – Review Input The management should consider appropriate inputs for review of QMS.
These inputs may include:
Audit results
customer feedback
process & product (or service) conformity
status of preventive/corrective actions
follow-up actions from previous reviews
changes that could affect the system
recommendations for improvement 5.6.3 – Review Output The output of review must be recorded. The decisions and actions may be related to:
improvement of QMS and its processes
improvement of product
resource needs
28
A Unit of Shahi Group
Review and provide the resources needed to implement and improve the system It includes the following: 6.1 - Provision of Resources 6.2 - Human Resources 6.3 - Infrastructure 6.4 - Work Environment
6.1 – Provision of Resources
The organization must determine and provide resources needed to * Implement and maintain the quality management system and continually improve its effectiveness * Enhance customer satisfaction by meeting customer requirements.
29
A Unit of Shahi Group
6.2 – Human Resources
6.2.1 - General Product requirements shall be competent on the basis of: 1. Appropriate education 2. Training 3. Skills 4. Experience 6.2.2 - Competence, Awareness & Training You must :
Determine the competency for personnel performing work affecting conformity to product requirements.
Provide training to address identified needs.
Evaluate the effectiveness of training.
30
A Unit of Shahi Group
6.3 – Infrastructure
Involves the facilities and equipment that need to perform effectively
6.4 – Work Environment
The right physical factors (space, temperature, noise, etc) Social factors (individual and corporate value system) Psychological factors (satisfying the needs of the individual) are addressed.
31
A Unit of Shahi Group
Start with planning. Plan the journey from the point where the customer asks for something, right through to delivery It includes the following: 7.1 - Planning of Product Realization 7.2 – Customer Related Processes 7.3 - Design and Development 7.4 - Purchasing 7.5 - Production & Service Provision 7.6 - Control of Monitoring & Measuring Devices
7.1 – Planning of Product Realization
The key word here is “consistency” It implies that an organization is consistently providing products that meet customer's expectations.
32
A Unit of Shahi Group
7.2 – Customer Related Process
7.2.1 - Determination of Requirements Related to the Product For each product, an organization needs to consider:
The requirements are specified by the customer
The requirements are not specified by the customer
Statutory and regulatory requirements Other requirements considered necessary by the organization 7.2.2 - Review of Requirements Related to the Product Ensure that organization understand and can meet customer requirements 7.2.3 - Customer Communication Aimed at ensuring good communication between yourselves and your customer with regard to:
product information
order/enquiry handling and changes
customer feedback Customer complaints
33
A Unit of Shahi Group
7.3 – Design & Development
7.3.1 – Design Planning Identify responsibilities/ authorities and specific timelines 7.3.2 – Design Input It should be clear how the final product is going to look, and which conditions must be fulfilled.
7.3.3 – Design Output Specify the design outputs required form the design or development proposed 7.3.4 – Design Review Ensure that the process is regularly reviewed and recorded 7.3.5 – Design Verification Verify the design to check they comply with the input requirements 7.3.6 – Design Validation The actual physical product meets the original input requirements 7.3.7 – Design Changes If changes are necessary through out and post the design process ensure that it is controlled
34
A Unit of Shahi Group
7.4 - Purchasing
7.4.1 – Purchasing Control
The objective is to ensure that the requirements for the procured goods/services are properly defined and communicated to the supplier 7.4.2 – Purchasing Information
This relates to the specification or requirement for the purchased
goods / services How is this communicated to the supplier 7.4.3 – Verification of Purchased Product
An organization needs to ensure that the product or service from the supplier meets its requirements
7.5 – Production & Service Provision
7.5.1 - Control of Production & Service Provision This requirement addresses
The process of producing the product or delivering the services; and
How is it controlled?
7.5.2 - Validation of Processes for Production & Service Provision The product or service produced cannot be tested directly
35
A Unit of Shahi Group
7.5.3 - Identification and Traceability
Identifications take the form of labeling, colour coding, marking, etc.
When it is a requirement the extent of traceability must be defined 7.5.4 - Customer Property
Defines:- If there are any products, materials, or tools on an organization's premises that are owned by a customer.
Examples of customer property are: motor vehicles left for service or repair, clothing that a customer left at a laundry or customer-owned material in a warehouse.
7.5.5 - Preservation of Product Identification, handling, packaging, storage and protection.
7.6 - Control of Monitoring & Measuring Devices
Verifications, inspections and tests are important ways to ensure that the product meets the customer's expectations.
36
A Unit of Shahi Group
It includes the following: 8.1-General 8.2-Monitoring & Measurement 8.3-Control of Nonconformity 8.4-Analysis of Data 8.5-Improvement
8.1 – General
Organizations should define: what is the crucial information that they need?
8.2 – Monitoring & Measurement
8.2.1-Customer Satisfaction
Organizations had to go to the customer and ask "how am I performing"?
37
A Unit of Shahi Group
8.2.2 - Internal Audit Allows an organization to determine the strengths and weaknesses of the quality system in place 8.2.3 - Measuring & Monitoring of Processes Organizations need to determine how they are going to measure whether activities are being adequately carried out.
8.2.4 - Measuring & Monitoring of Product
It covers any activity that determines whether something is acceptable
Like verification of quality, dimensions, weight, thickness, hardness, etc.
8.3 - Control of Nonconformity
It is important that inspections are carried out, it is equally important that people know what to do with the nonconforming
8.4 - Analysis of Data
The sources of information can provide organizations with valuable data, but this data is only valuable if it is analyzed
38
A Unit of Shahi Group
8.5 - Improvement
8.5.1 - Continual Improvement Each organization should continually seek to improve, rather than waiting for a problem to reveal opportunities for improvement 8.5.2 - Corrective Action To ensure that actions are identified, taken and verified for implementation/ effectiveness 8.5.3 - Preventive Action It is better to prevent a problem than to correct a problem
Documented procedures are now required in only six areas:
Control of documents (4.2.3) Control of quality records (4.2.4) Internal audits (8.2.2) Control of nonconforming product (8.3) Corrective action (8.5.2) Preventive action (8.5.3)
39
A Unit of Shahi Group
“WHY ISO?”
It controls quality
Saves money
Customers expect it
Competitors use it
40
A Unit of Shahi Group
BENEFITS OF ISO
1) For Employees
They get a better understanding of their work.
There is a reduced stress level because of an efficient management system.
New staff learns their job quickly because it's written down
Increased morale of the workforce through registration to ISO 9000
2)
For the Organization
Products are consistent quality with fewer rejects Production is more efficient with less reworks
Export marketing is easier Increased market share Customer confidence is enhanced as they expect products of consistent quality
41
A Unit of Shahi Group
3) Financial benefits
Profits are enhanced because of low rejections
More work is done in less time thus increasing production rate
Cost of quality comes down as a whole
42
A Unit of Shahi Group
we care with quality
43
A Unit of Shahi Group
For More
Detail Visit our website www. shahifze.com
www.shahienterprises.com
44
A Unit of Shahi Group
45
A Unit of Shahi Group