Transcript MyCorby Customer Service Portal AchieveService on the FirmstepPlatform Presenter Giles Mitton - CTO Amazon AWS Event – 22/4/10 Amazon AWS Event – 22/4/10 MyCorby & Firmstep Customer.

MyCorby Customer Service Portal
AchieveService on the FirmstepPlatform
Presenter
Giles Mitton - CTO
Amazon AWS Event – 22/4/10
Amazon AWS Event – 22/4/10
MyCorby & Firmstep
Customer Service Solution
o Customer Service Management = NOT CRM
o To deliver customer Self Service where possible
o About the customer and the council, (not about sales)
o Focused on fulfilment (not just reducing cost at the point of contact)
Amazon AWS Event – 22/4/10
Why Cloud?
o Scalable, on demand
o Speed to share improvements
o Better service to citizens
Amazon AWS Event – 22/4/10
Why Amazon AWS?
o Innovators
o Easy to use services
o Security and capability
Amazon AWS Event – 22/4/10
What next?
o Lean development - new features every day
o Analytics - to determine improvements that will make the difference
Amazon AWS Event – 22/4/10
Thank you
o If you would like to know more there is a Corby case study available here
o AchieveService Product info is available here
o If you would like to get in touch to find out more
please contact us on 0845 467 2971 or email [email protected]
Amazon AWS Event – 22/4/10