Transcript Organizational & Operational Management Presented by Mr. Rod Ettridge Fiscal Affairs Expert IMF 28 August 2014

Organizational & Operational
Management
Presented by
Mr. Rod Ettridge
Fiscal Affairs Expert
IMF
28 August 2014
High Level Cross Agency Matters
• Terms of Reference
• Memoranda of Understanding
• Specific outcomes and objectives
• Governance Framework and Arrangements
• Key Performance Indicators and Measures
• Funding & Staffing Arrangements
Operational & Management Issues
• Chain of Command
• Case Management System(s)
• Procedures / Manuals
• Secrecy Provisions
• Training
• “Tour of Duty”
Operational & Management Issues
• Performance Appraisal
• Career Progress
• Workplace Health & Safety
• Travel expectations and arrangements
• Leave provisions and approval
High level Cross Agency Agreements
• Terms of Reference and / or Memorandum of Understanding
• Makes it very clear what each Agency is contributing
• Clearly specifies overall outcomes and objectives
• The “unwritten items” usually cause the most trouble
• If a specific government initiative, have clearly written expectation
statements
• This would include the nature and regularity of performance
reporting
Funding & Staffing Arrangements
• Does this work have specific government funding?
• How is the funding allocated?
• Over what period?
• Pay for service approach?
• How is the staffing decided?
Governance Arrangements
• The role of the Steering Committee
• Nature of high level meetings
• Performance measures and reporting
• Reporting to Government / Parliament
• Joint Taskforce considerations.
Operational Arrangements & Issues;
Chain of Command
• Which is the “lead” agency?
• Who is the person in charge?
• What specifically is their role?
• Decision making
• Delegation and approvals
Case Management Systems
• Does the lead agency provide the case management system?
• Information requirements
• Authorisations
• Organizational structures
• Approvals
Procedures / Manuals
• Do the procedures already exist, need to be modified?
• Who will ensure they are up to date?
• Are staff expected to follow 100%?
• What form? Written, hard copy, Intranet…
• Quality Assurance
Secrecy Provisions
• What is allowable under the relevant Acts?
• Do staff need to sign particular secrecy documents?
• Classification of customers / taxpayers into sensitivity groups
• Breaches of secrecy
Training
• What training is needed for this work?
• How will the needs of the staff be determined?
• Who will provide the training?
• Will there be formal testing / exams?
“Tour of Duty”
• Is there an expected timeframe on this work?
• Do you have regulatory staff rotation policies?
• How long would you expect for new staff to become operationally
competent and efficient?
Performance Management & Appraisal
• Do the agencies already have formal appraisal systems in place?
• Are they comparable?
• How will you deal with under performers?
• How will you reward excellent performance?
Career Progress
• Having staff recognised in one or both agencies
• Are staff able to permanently move from one agency to the other?
• Is working on cross agency initiatives given any difference in career
progression?
Workplace Health & Safety
• Customs officers may work in a more physically dangerous
environment than traditional Taxation staff
• What are the hazards?
• Are firearms an issue?
• Defensive driving courses
• Shiftwork considerations
Travel expectations & arrangements
• Will staff need to travel?
• Is this mandatory or voluntary?
• What is the level of transport?
• What is the level of accommodation?
• How is it paid for?
Leave
• Are the leave entitlements the same for both agencies?
• What are the leave arrangements and requirements?
• Is it expected that staff can take leave when they want it?
• Who is the approving officer?