Transcript Vision & Portfolio Strategy Lloyd Halvorsen 303 538 8815 [email protected] The Unification of Communications & Information: Driving the Enterprise End User Networks & Applications Communications Systems INTEGRATE CREATE LOWER Environment for Effective & Contextual Collaboration cost to simplify and speed complex delivery environments of services HIGHLY.

Vision &
Portfolio Strategy
Lloyd Halvorsen
303 538 8815
[email protected]
The Unification of Communications &
Information: Driving the Enterprise
End User
Networks &
Applications
Communications
Systems
INTEGRATE
CREATE
LOWER
Environment
for
Effective
& Contextual
Collaboration
cost
to simplify
and speed
complex
delivery
environments
of services
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
2
An Ideal Unification Approach
Has Not Yet Emerged…
Proprietary Architectures
Disconnected User
Experience
No Common Management
Inconsistent Standards
Rip & Replace
Limited Context
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
3
Communications Is The Right Approach
Communications
Multi
Real
Open
Media
Time
Interoperable
Multi
Scale
Modal
Multi
Performance
Network
Multi
Reliability
Application
Security
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
4
The Avaya Vision…
PLUG & PLAY COMMUNICATIONS
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
5
Plug & Play Communications Is…
PLUG & PLAY COMMUNICATIONS
Powered by SIP:
Open & Standardized
Delivering
Communications Enabled
Business Systems
Enabling Effective &
Contextual Collaboration
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
6
Delivering Value Across the Enterprise…
End User
Line of Business
Simplified
Business Agility
Communications
 Smooth transition
 Improved time to value
across modalities
 Lower cost per
 Contextual & persistent
transaction
communications
 Higher customer
satisfaction
IT
Increased Speed at a
Lower Cost
 Smooth evolution
 Lower Capital &
Operational Costs
 Rapid deployment
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
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Plug and Play Communications:
Streamlined, Automated, Contextual
Seamless multimodal
communication
“Follow me” personal
profiles
Persistent Context
End User
Facilitate human
touch points
Faster
exception
management
Line of
Business
Lower ongoing
operating expenses
and improved TCO
Increased
productivity
Non-disruptive
upgrade in multivendor environments
Faster time to
market
Rapid deployment of new
features and applications
IT
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8
Ready to Lead & Deliver
Plug & Play Communications
Powered by SIP:
Open & Standardized
Leadership &
Common Vision for SIP
Delivering
Communications Enabled
Business Systems
First to Deliver Communication
Enablement
Enabling Effective &
Contextual Collaboration
Most Experienced In
Contextual Communications
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
9
Providing a Roadmap for Every Customer
Protect
Extend
Grow
 Upgrade vs. Rip &
 SIP Platform
 Next Generation
Replace
 Ongoing & Richer
Support
 Investment Protection
 New Device Support &
Communications
Platform
 Breakthrough
Capabilities
 Avaya and 3rd Party
Applications
Common UI
 Simplified SOA
Applications
Development
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
10
Starting Point:
The Avaya Enterprise Portfolio
Unified Communications
Collaboration
Solutions
Contact Center
Interaction
Solutions
Communication
Manager
Application
Enablement
Performance
Analytics
Presence
Services
Session Manager
Deskphones
Clients
Carrier
Network
System
Manager
Video
Endpoints
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
11
The Going Forward Avaya UC Portfolio:
Enhanced by Nortel - Capabilities and Speed
Messaging
Conferencing
Mobility
IT
Environment
Avaya ACE
Application & Services Integration
Voice/Video
Voice/Video Services
Services
Presence Services
Session Manager
Communication
Infrastructure
System
Manager
Carrier
Networks
Data
Infrastructure
Multivendor
Communications
Deskphones
Clients
Video
Endpoints
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
12
The Going Forward Avaya CC Portfolio:
Enhanced by Nortel - Capabilities and Speed
Dialer
CRM
WFO
Dynamic
Agent
Session
Recorder
Agent
Environment
Performance
Center
Conference
Persistence
Work Assignment Engine
Avaya ACE
Application & Services Integration
Multi-Channel
Service
Voice/Video
Services
Presence
Services
System
Manager
Consumer
Collaboration
Session
Session Manager
Self-Service
Environment
IVR
Customer
Web
Chat
Email
Customer Experience Portal
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
13
The Going Forward SMEC Portfolio:
Evolutionary Path for All Customers
TDM/Key Systems
Hybrid IP PBX
SIP Software
Avaya PARTNER®
Avaya IP Office
Avaya SCS
Avaya Integral 5
Avaya BCM
Avaya Norstar
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
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Avaya Aura™
A New Era of Business Communications
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Major IPT Market Technology Shifts
Data Network Evolution
End-to-End IP
Presence
Commoditization of
Voice Services
Application Integration
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© 2009
2010
Avaya
- ©2009.
Inc. All rights reserved.
16
Evolution of Communications Architecture
Past
Future
Present
App
App
Application
Application
Application
IP
SIP
Connection Mgmt
Connection Mgmt
Access
Connection Mgmt
IP
H.323
IP
SIP
Access
Access
Legacy TDM
IP Telephony
Enterprise IMS
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2010
Avaya
- ©2009.
Inc. All rights reserved.
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Requirements for Next Generation Network
Time to Market
Business Continuity
Simplicity
Lower TCO
Modularity
Flexible Media
Standard Based
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2010
Avaya
- ©2009.
Inc. All rights reserved.
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Avaya Aura™
An Architecture and More
 An Architecture -
Avaya Aura™
Communication
Manager
Application
Enablement
Presence
System
Manager
Session Manager
A Next Generation
Network (NGN)
architecture
 A Product – encompassing the services
featuring an
Avaya has historically sold, and a platform
enterprise wide
for future services
approach
 A Communication Core – Foundation for a new SIP-based
loosely-coupled architecture that flexibly connects users,
applications and systems across the whole enterprise
 Wrap & Embrace – Competitive legacy infrastructure can be
leveraged yielding immediate cost savings today while providing
for gradual migration to service centric integration for users.
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Reduce Complexity
in Communications Architecture
Data Centers
App 1
App 2
Avaya Aura™
Contact Center
Communication
Manager
App N
Chicago
Apps
Service
Providers
Enterprise
Network
Avaya
Cisco
New York
Rome
Cisco
Rome
Avaya
Contact Center
London
Nortel
Hong Kong
Siemens
Contact Center
Users
anywhere
Mumbai
Mumbai
Frankfurt
Avaya
Avaya
New York
London
Contact Center
Chicago
Nortel
Siemens
Frankfurt
Hong Kong
Creating Order from Chaos
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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2010
Avaya
- ©2009.
Inc. All rights reserved.
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Simplify
 One enterprise dial-plan for all
systems, centrally managed
Apps
Contact Center
Chicago
Service
Providers
Avaya
New York
Cisco
Rome
Avaya
Users
anywhere
Contact Center
London
Nortel
Hong Kong
Siemens
Frankfurt
Mumbai
 Lower Cost of Ownership from
– Enterprise-wide on-net calling
– Global least-cost routing
– Call out from the best location or
country (“hop off”)
– Central SIP trunks
– Reduce location-specific trunking
 Easily integrate multi-vendor legacy
systems (with SIP gateways)
 Upgrade systems incrementally
– Link legacy systems to central apps
– Move people one-by-one to core
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™
A New Era of Business Communications
Architecture
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™ Solving Business Challenges
Business Challenge
•
•
•
•
Heterogeneous multi-vendor mix of TDM and IP
Too complex and costly to “rip and replace” everything in one step
How to get significant cost savings now?
How to securely add incremental UC applications now?
Solution delivering Cost savings, TCO, Productivity
• Provide core SIP routing for the entire existing infrastructure
• Implement a centralized dial-plan, on-net calling, SIP trunking to core,
TEHO, enterprise wide alternate routing, …
• Expose rich centralized SIP applications such as conferencing,
messaging, and IVRs to all users in the enterprise
• Allow new innovative SIP services to be delivered to any user in the
enterprise in a timely, cost-effective manner
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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2010
Avaya
- ©2009.
Inc. All rights reserved.
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Avaya Aura™ – Centralized Applications
Voice Portal
Modular
Messaging
Meeting
Exchange
SIP
Avaya Aura Core
Session
Manager
Session
Manager
SIP
Communication
Manager
Branch
Third Party PBX
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
© 2009
2010
Avaya
- ©2009.
Inc. All rights reserved.
24
Avaya Aura™ Architecture
Application
App
App
System
Manager
Application Platform
Avaya Aura Core
Media
Servers
Session
Manager
Connection
MM MX
VP
CM
Session
Manager
Session
Manager
App
Application Platform
SIP
Presence
Service
Providers
SIP
Trunks
TDM
Trunks
SBC
Avaya one-X®
SIP endpoints
Access
ooo
ooo
3rd Party
Avaya
SIP endpoints CM Branch
Avaya
SIP Gateway
CM Standalone
3rd Party PBXs
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™ Architecture
#10 – New Innovative SIP Services
Application
System
Manager
MX
MM
App
VP
CM
App
Application Platform
Service
Providers
#9– Centralized Applications
#11 – Centralized Management
Connection
Avaya Aura Core
#1 – CentralizedSession
Dialplan
Session
Manager
Manager
Media
Servers
#3 – Enterprise Policies
SIP
Trunks
Session
Manager
SBC
TDM
Trunks
#4 – Centralized Trunking
SIP Gateway
#2 – On-Net Calling
ooo
Avaya CM
Branches
ooo
#5 – Reduce Edge Trunking
Access
Avaya CM
Standalone
ooo
3rd
#6 – Tail-End Hop-Off
3rd Party
SIP Endpoints
Avaya One-X
SIP Endpoints
#8– Hardware Reduction
Party PBXs #7 – Multi-Vendor Support
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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2010
Avaya
- ©2009.
Inc. All rights reserved.
26
Avaya Aura™ Architecture – Strategic View
Application
System
Manager
Media
Servers
Connection
App
App
Application Platform
Avaya Aura Core
Session
Manager
Session
Manager
MM MX
VP
CM
Session
Manager
SIP
Presence
App
Application Platform
Service
Providers
SIP
Trunks
SBC
Access
Avaya one-X®
SIP endpoints
3rd Party
SIP endpoints
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™ Business Benefits
Lower TCO
Business
Agility
Evolutionary
and Open
Reduce telecommunications costs by integrating
multi-vendor systems into a single dial-plan
Introduce lower cost SIP trunking centrally
Reduce management, energy and hardware costs
with consolidated software-based architecture
On-net calling and Tail-End Hop-Off (TEHO)
significantly reduce long distance & international
charges
Quickly deploy UC and contact center applications to
distributed locations & people
Integrate communications with business applications
Integrate multi-vendor systems allowing gradual
replacement of legacy investments
Maintain all existing features while incrementally
adding new technologies
Rich integration with Microsoft, IBM, Google and
other business applications
Open standards and multi-vendor interoperability
eliminates “lock in”
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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- ©2009.
Inc. All rights reserved.
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Avaya Aura™ Business Benefits
Reliability
Scalability
Security
Session Manager instances run in Active-Active
mode
Session Manager instances may be deployed in a
geographically disperse manner
Enterprise users binds to multiple core elements
Alternate routing decisions are made at an
Enterprise level
Integrates 25,000 disparate locations
Binds 250,000 unique enterprise users to core
services
Core Routing supports 2.5 million Busy-Hour Call
Completions (BHCC)
Each Session Manager instance support 50,000
TLS connections
Some SBC functionality built into core elements (SIP
firewall, endpoint rate limiting, DoS protection, …)
User passwords may be local stored or verified via
AAA authentication
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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2010
Avaya
- ©2009.
Inc. All rights reserved.
29
Avaya Aura™
A New Era of Business Communications
Enterprise Solutions Benefits
for the Business User
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Business Agility,
Empowered People
 One profile mapping each business user
to their communications applications
Business User Benefits
– The same applications and number
Shared Applications
wherever people go, world-wide
– Quickly add different capabilities for
different people and workgroups
SIP
Trunking
Avaya
Aura™
 Centralized communications
– Unified communications & messaging
– Video, web and audio conferencing
– Connect stores and branches
– Speech and video self service
– Enterprise-wide reporting & analytics
 Open application ecosystem
– Common business application integration
– New DevConnect partner applications
– Service provider and SI engagement
– Managed within enterprise data centers
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Customer Service Everywhere
Intelligent Customer Routing
Customer Benefits
SIP
Trunking
Voice
Portal
Avaya
Aura™
Voice
Portal
Waiting for you at
the airport…
Only $40.00/day!
 Enhance customer experience
– Consistent brand image everywhere
– Speech and video self service
– Enrich stores and branches
– Increased first-call resolution
– Access to the right knowledge
 Reduce enterprise costs
– Voice Portal qualification, routing, self
service, and reporting on any call
– Leverage experts across the enterprise
– Route to the right agent when needed
– Session Manager connects end-to-end with
central control, eliminating “CTI pre-route”
overheads and lowering TCO
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Traditional TDM/H.323 CTI Architecture
SIP
Enterprise
Data
Agents
SIP
Service
Provider
CTI
IVR
ACD
CTI middleware (“parallel network”) is required to
provide intelligence to limited telephony protocols
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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Inc. All rights reserved.
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SIP Architecture Evolution
Avaya AuraTM
Session Manager
SIP
Enabled
Agents
SIP
SIP SP/
SIP GW
SIP Voice
Portal
SIP ACD
SIP
Business Applications
Intelligent applications and protocol enable rich
handoffs and eliminates CTI middleware complexity
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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2010
Avaya
- ©2009.
Inc. All rights reserved.
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CTI Synchronization
replaced by SIP UUI-based Call Context Integration
SIP
Voice
Portal
SIP
SIP
ACD
Agent
Desktop
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0 UDP proxy.dr.avaya.com
To: Sales <sip:[email protected]>
From: Customer <sip:[email protected]>
Call-ID: 11111
………..
MIME
Intent: Sales
Customer Name: John Smith
Account Number: 66583974
Customer Value: Gold
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
Avaya Aura™ System Manager
 Hide administration complexity
– Enter user information once
– Centralized enterprise-wide dialplans,
TEHO, etc.
 Simplify enterprise security
– Automated certificate distribution
– Corporate certificate authority
integration
 Serviceability and trouble shooting
– Consolidated logs of all elements
– Alarm consolidation – SNMP, Avaya
service desk
 Extensible “plug-in” framework
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- ©2009.
Inc. All rights reserved.
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Avaya Aura™ – Centralized Dial Plan
PSTN
Data Center
1
SIP
Trunks
SIP
Trunks
SM
SM
Data Center
2
Communication
Manager
(Standby)
Communication
Manager
(Active)
45-XXX
445-XX
Contact Center
Regional Office
OOO
22-XXXXX
630-XXXX
Field Office
Sales Office
i120
i120
OOO
OOO
 25,000 locations
 Multi-vendor with “SIP adaptation” – Nortel, Cisco, Service Providers, …
 One dial plan to manage in Session Manager
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY
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Avaya
- ©2009.
Inc. All rights reserved.
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Avaya Aura™ – On-Net Calling
Avaya Aura Core
Session
Manager
Session
Manager
Enterprise Network
Denver
Tokyo
To This (“On-Net Call”)
From This (“International Call”)
$$$
$
Local
Trunk
Denve
r
PSTN
Local
Trunk
Global
Service Provider
NTT
PSTN
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Avaya Aura™ – Tail-End Hop-Off
Avaya Aura Core
Session
Manager
Session
Manager
Enterprise Network
Denver
Tokyo
To This (“On-Net Call + Local Call”)
From This (“International Call”)
$$$
$
Local
Trunk
Denve
r
PSTN
Local
Trunk
Global
Service Provider
NTT
PSTN
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2010
Avaya
- ©2009.
Inc. All rights reserved.
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Avaya Aura™ – Call Admission Control
 “Star” configurations supported
 RTP assumed to travel over WAN with
signaling
 Location based
 Administrator specifies for each location
– Average call usage
– Total bandwidth to manage
 Multiple SIP entities per location
 Intra-location calls are not counted in
CAC (WAN)
Single
Avaya Aura Core
Session
Manager
Session
Manager
WAN Pipe
Entity Links
Location
ooo
CM
ooo
3rd Party PBX
CM
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2010
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Load Balancing
 SIP Load Balancing is Necessary to Support
SM
– Voice Portal MPPs
– Modular Messaging MASs
MAS 1
– Other SIP Entities Deployed for Redundancy
 Entities to Load Balance may be Identified by
– DNS SRV Records
x2
x6
Dual Processor
– Local Host Administration
 Advanced Load Balancing
– Automatic Entity Enable/Disable with
OPTIONS check
– Random Distribution
– Priority Weighting
MAS 3
Quad Processor
MAS 2
Single Processor
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
The New Avaya
 Delivering new Business
PLUG & PLAY COMMUNICATIONS
Value with Avaya Aura™
Platform
 Evolutionary Path For
Every Customer
 Lower TCO
 Accelerated Applications
Innovation
 Expanded Partnerships
Around the World
 Expanded Services
HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.
42
thank you
Unified Communications
Integration Roadmap
Key Topics
Leadership
Vision
Portfolio
Strategy
Roadmap
Global Unified Communications market leader
uniquely focused on enterprise communications
No boundaries – driving productivity and
accelerating business across the enterprise
Protect existing investments
Extend with new applications and value
Grow into future enterprise-wide architecture
Evolutionary path for every customer
AvayaN – Global UC Market Leadership
Global Unified Communications
revenue share
Nortel
Enterprise
11%
#1 Unified Communications revenue1
#1 Telephony Solutions revenue1
Avaya
21%
#1 Audio Conferencing licenses2
#1 Enterprise messaging revenue3
Others
29%
#1 Maintenance Services revenue4
Cisco
18%
Siemens
10%
Alcatel- Lucent
11%
Growing to a $20 billion market
Gartner Magic Quadrant Leader in
Unified Communications, Enterprise
Communications and Contact Center
quadrants5
Avaya named to the 2009 world’s
most ethical companies list
NOTE: Current analyst data includes results for LG-Nortel and other shipment
activity that will be restated and may change in future analyst reports.
Source: Dell’Oro Group, Calendar 2008
Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T3i Group; .[4] Intellicom; [5] Gartner Inc.
Meeting Business Objectives
 Leverage investments
 Lower TCO and eliminate complexity
 Incremental “self-funded” ROI
 Grow customer base
 Be more agile than competitors
 Accelerate business processes
Unified Communications = No Boundaries
Productive
collaboration
anytime, anywhere
Persistent context
relevant to every task
and situation
Seamless across multivendor devices and networks
Accelerating business
processes and
applications
Responsive mixed media
social experiences
Mission critical real-time performance
Avaya Unified Communications Portfolio
Communications
Systems
User
Collaboration
Group
Collaboration
All current Avaya and
former-Nortel enterprise
communication systems,
gateways, and phones
Productive user
experiences on any
device, mobile, desktop,
embedded in applications
Unified messaging, audio
and web conferencing,
desktop video, integrated
third-party telepresence
Avaya Aura™
Flexibly connecting systems, users and applications enterprise-wide
PLUG & PLAY COMMUNICATIONS
Unified Communications Roadmap Strategy
Protect
Extend
Grow
 Continue to benefit with  Integrate current systems  Evolve to an open and
existing systems
 Upgrade to current
SIP-ready releases
 Richer support and
professional services
into Avaya Aura™
flexible enterprise-wide
real-time architecture
 Immediate simplification
and cost savings
 New innovations driven
with combined investment
 Share SIP-based
applications across all
 Industry-specific solutions
users and locations
Evolutionary Path for Every Customer
Legacy Meridian
Apps
Apps
Apps
CS 1000
MCS 5100
BCM/SRG
Branches
Avaya Aura™
Service
Providers
CS 2100
SL-100
AS 5300
Communication
Manager
Legacy DEFINITY
All current systems can be SIP connected
Integral 55
Lower costs, accelerate new application
deployment, and serve customers everywhere
(Germany/EMEA)
Multivendor
Protect … Extend … Grow
Unified Communications Roadmap Strategy
Commitment to open
multivendor solutions
Interaction
Solutions
Collaboration
Solutions
Performance
Analytics
Avaya Agile Communication Environment (ACE)
Application & Services Integration
Voice/Video
Services
Presence
Services
System
Manager
Evolve to common collaboration
and messaging applications
ACE accelerates Avaya Aura™
business application integration
Integrate AS 5300 SIP services,
CS 1000 “NRS” into Avaya Aura™
Session Manager
Leverage common Avaya Aura™
Presence and Instant Messaging
Data
Infrastructure
Communications
Infrastructure
Deskphones
Evolve to common
management and analytics
Clients
Video
Endpoints
Extend & grow current CS, CM
and leverage data networking
Evolve to common SIP phones,
clients, video solutions
CS 1000 Roadmap
Today
12 Months
18-30 Months
Avaya Aura™
Application & Services Integration
Voice/Video
Services
Presence
Services
System
Manager
Session Manager
CS 1000 R7
CS 1000
Extend value with Avaya Aura™
 Compelling ROI
 Shared SIP Applications
 Common User Interfaces
Upgrades and Extensions
BCM branches
CS 1000
BCM branches
CS 1000 R6 (today)
SIP-based
Access
 1100/1200 SIP phones
Avaya Aura™ ready
upgrade
Meridian
Continue to add CS 1000 phones and systems
CS 1000 Roadmap
Today
12 Months
18-30 Months
Avaya Aura™
Integrate and extend
CS 1000 R6 (today)
Integrate and extend
CS 1000 R7
Upgrades and Extensions
upgrade
Meridian
 Upgrade to R6 for features,
 New customer features,
support and latest SIP
 SIP-integrate with Avaya
Aura today, leverage ACE
 Upgrade BCM/branch to SIP
 Lower multivendor costs
 Centrally deploy shared UC
and customer service apps
 Meridian upgrade to CS
1000 or add SIP gateways
common Presence and IM,
deeper NRS integration
within Session Manager
 Add new users, lines, any
type of phone as needed
 1100/1200 SIP phones will
become Avaya Aura ready
Grow with Avaya Aura
 Distributed SIP architecture
 Context-aware, any-media
 Common UC applications
and clients across portfolio
 Communications enabled
business applications
 Consistently serve
customers everywhere
Evolutionary Choices
Add New Systems/ Lines
ACM
CS 1000
Integrate into Avaya Aura™
Voice/
Video
Services
Presence
Services
System
Manager
Session Manager
CS
1000
ACM
CM
CS 1000
TDM & IP Phones
Tactical
Tactical
Strategic
Background slide
Avaya Phone and Client Evolution
 Protect
– Support continues for current phones and
clients, following normal lifecycles for the
systems they support (CS 1000, Communication
Manager, etc.)
 Extend
– IP Phones 1100 and 1200 series sets will be
supported by Avaya Aura™ Session Manager
(similar to 9600 series) and Avaya IP Office
(2011)
– Extend Nortel BCM and Norstar Digital Phones
to IP Office (2010)
 Grow
– Evolve to common next-generation SIP-based
Avaya one-X® Unified Communications clients
leveraging the power of Avaya Aura™
IP Phone 1140E
CS 2100, AS 5300 Roadmap
Today
12 Months
18-30 Months
Application & Services Integration
Voice/Video
Services
Presence
Services
System
Manager
Session Manager
Avaya Aura™
Government &
target markets
Avaya Aura™
with AS 5300
technology
AS 5300
CS 2100 SE13
+ SIP/UC features (“SSL” with SE13)
Upgrades and Extensions
upgrade
SL-100
Continue value today
 Extend CS 2100 with SIP/UC
 AS 5300 for government
Grow into Avaya Aura™
 With AS 5300 technology
CS 2100, AS 5300 Roadmap
Today
12 Months
18-30 Months
Avaya Aura™
Government &
target markets
Avaya Aura
with AS 5300
technology
AS 5300
CS 2100 SE13
+ SIP/UC features (“SSL” with SE13)
Upgrades and Extensions
upgrade
SL-100
 Integrated AS 5300 solution
 Centrally deploy shared
 AS 5300 technology
for gov/target markets
 Continue with CS 2100 and
upgrade to SE13 release
 CS 2100 “SSL” adds
packaged AS 5300 SIP/UC
functionality (in SE13 today)
 CS 2100 SIP-integrates with
Avaya Aura and ACE today
 SL-100 upgrade to CS 2100
or add SIP gateways
collaboration and customer
service applications
 Add new users, phones,
lines as needed
 New AS 5300 R2 JITIC
features, shared presence
with Avaya aura
integrated into Avaya Aura
over next few years
 Smooth long-term evolution
for CS 2100
 Continuously evolving rich
solution for government
market (JITIC certified)
 New shared applications,
increased scale, expanding
ecosystem
Messaging Roadmap
Today
12 Months
18-30 Months
Common
Octel
Collaboration
Solutions
continue to migrate
Modular Messaging
upgrade
Call Pilot
Next Generation
Unified Messaging
Meridian Mail
HMS for Hospitality
Continue value today
 Call Pilot, HMS
 Modular Messaging aids consolidation
 Meridian Mail and Octel migration choices
Grow into common unified messaging
 Natural upgrade path
Messaging Roadmap
Today
12 Months
18-30 Months
Octel
continue to migrate
Modular Messaging
Next Generation
Unified Messaging
upgrade
Call Pilot
Meridian Mail
HMS for Hospitality
Continue with Call Pilot, add
Ongoing releases provide
Natural upgrade path for all
users as required
Continue with Modular
Messaging, add users as
required
Move from Meridian Mail to
Call Pilot or Modular
Messaging
Continue HMS for
hospitality market
new functionality and
continued support
Leverage SIP integration
Consider messaging
consolidation with shared
Modular Messaging to lower
costs
customers to next-gen SIPbased solution
Consistent user
experiences with all TUI
interfaces available
Common investment in
future capabilities
Conferencing and MCS Roadmap
Today
12 Months
18-30 Months
Common
Collaboration
Solutions
Meeting Exchange
NMC and MCS 5100 for Conf
Common
support
Clients
Video
Endpoints
Common UC clients & apps
MCS 5100 for UC with CS 1000
Meeting Exchange is path forward
 Richer conferencing, higher scale,
multivendor web collaboration
support
Common UC Experiences
 SIP-based solutions across portfolio
Conferencing and MCS Roadmap
Today
12 Months
18-30 Months
Meeting Exchange
NMC and MCS 5100 for Conf
support
Common UC clients & applications
MCS 5100 for UC with CS 1000
 Meeting Exchange delivers
•
•
•
•
•
•
Richer conferencing
Scheduling/management
Higher scale
Web collaboration
Microsoft, IBM, Adobe
Avaya Aura SIP-ready
 Continued support for NMC
(and MCS 5100 conferencing)
 MCS 5100 for UC available
for CS 1000 customers
support
 Meeting Exchange is path
 Common investment in a
forward for new and NMC
 Use Avaya Aura to deploy
Meeting Exchange across
many locations & systems
 Evolve MCS over time to
common cross-portfolio
Avaya one-X® UC clients
and applications with
common presence and IM
single SIP-based UC,
conferencing and
collaboration platform
 Tighter integration of video
solutions within broader
collaboration portfolio
 UC feature growth also
benefits from AS 5300
technology integration with
Avaya Aura
Helping Enterprises Achieve Business Value
 Embrace all Channel Partners with
Avaya Connect
 Rapidly train Partners on Avaya Aura™
and the full Avaya portfolio to Extend
and Grow all current systems
 Accelerate business value
with comprehensive services
to complement Partners
Avaya and
Partner
Services
– Self Funded Roadmap
– Business and Technical Advisory Consulting
– Industry and Emerging Technologies
Grow
– Operations and Support Services
Summary and Next Steps
 Protect your investments, simplify and lower
Summary
TCO with upgrades and on-going support
 Extend business value with new SIPconnected productivity applications and
accelerate business processes with ACE
 Grow at your own pace into the Avaya Aura™
enterprise-wide architecture and enhanced
collaboration and customer service solutions
 Adopt current releases,
Next Steps
become SIP-ready
 Incrementally add “self
funded” application value
 Start detailed discussions
with Avaya and partners
PLUG & PLAY COMMUNICATIONS
thank you