Transcript Lichfield District Council Steve McQuade Performance, Policy and Procurement Manager Lichfield District • Medium sized District Council • Relatively prosperous with some pockets of depravation • Mixed.

Lichfield District Council
Steve McQuade
Performance, Policy and Procurement
Manager
Lichfield District
• Medium sized District Council
• Relatively prosperous with
some pockets of depravation
• Mixed rural and urban
community
• Adjacent to the West Midlands
conurbation
• A ‘Good’ authority under CPA
• Low score on Performance
Management at CPA
• Now greatly improved rating
with the help of Covalent
Covalent Usage
•
•
•
•
•
•
Actions (Strategic Plan, Audit Recs etc.)
Risks (Corporate and service risk registers)
Performance Indicators (PIs and NIs)
Models (Use of Resources, Equalities)
Complaints (Corporate Complaint Management)
Web Module
Business Model Snapshots
Web Module – Self
Service with alert
Cabinet
Portfolio Holders
Reports
Leadership Team
Service Managers
Team/Service Plans
INPUT!
Web module - What we
have tried …so far…
•
•
•
•
Auto web gauges (Online content – widgets!)
PI Charts (Widgets again)
Performance Updates (None system users)
Self service report access (Quick access on
email prompt)
Web Gauges
PI Charts
Performance Updates
Self service report access
Web Module - Future
Development
•
•
•
•
•
•
•
•
More of the same
Selling the benefits to users
Improving understanding
Defining who we want on the web module and
who we want in the core system
Increasing take up by Members
Integrating with the LDC website
Promoting public access to data
SELF SERVICE……….
The finished product…