Transcript PRESENTATION ON LEGAL PROCESS OUTSOURCING BY Karin Informatics Services Pvt. Ltd. Registered office: SCO 35, Second Floor, Sector -26, Chandigarh 160 019 Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278 E-mail:

PRESENTATION
ON
LEGAL PROCESS OUTSOURCING
BY
Karin Informatics Services Pvt. Ltd.
Registered office:
SCO 35, Second Floor, Sector -26, Chandigarh 160 019
Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278
E-mail: [email protected] , Website: www.aerenlpo.com
www.aerenoutsourcing.com, www.aerenbpo.com
IT Facility: Plot No. 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh-160101
VISION
&
MISSION STATEMENT
VISION
“To Transform Outsourcing Services”
MISSION
To deliver long term benefits and measurable value to our customers by
leveraging our:
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Tenets of quality and innovation
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Best people talent
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Self sustaining processes framework
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Cutting edge technology
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Domain knowledge & expertise
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Highest Level of Security & Confidentiality Measures
OUR APPROACH
 Cost reduction through enhancement of productivity, innovation,
cutting edge technology and best practices
 Hire best talents from respective industry and its development
through continuous education and training programme
 Highest standard of quality to ensure defect free services
 Enhancement of total performance through ongoing technology
transformation, process re-engineering and continuous process
improvement
 Flexible and transparent delivery and engagement model
 Enhancing security, privacy and confidentiality
 Robust governance
 Risk mitigation through robust risk management framework
SERVICES
Aeren provides high quality and low cost LPO Services to International
companies, law firms, attorneys, publishers & legal research agencies.
Our Major Service Areas Includes:
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Litigation Support Services
Legal Research & Analysis
E-Discovery & Document Review
Deposition Summaries
Legal Transcription
Contract Drafting, Review & Management
Legal Drafting
Document Management Services
Corporate Due Diligence Services
IP Services
Transfer Pricing
LITIGATION SUPPORT SERVICES
This includes services required at all stages of litigation i.e. Pre-Litigation,
Interlocutory Stages, Trial
OUR OFFERINGS:
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Complaints
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Legal Briefing
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Trial Briefs
Pre Trail Briefs
Appellate Briefs
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Declaratory Relief
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Writs of Mandamus
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Motions to
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Amend Complaint
Compel Evidence
Preliminary Injunction/TRO
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Motions in Limine
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Criminal Law Motions and Briefs
LEGAL RESEARCH & ANALYSIS
Our teams can handle Legal Research in virtually any Jurisdiction or area of the law.
Our team has access to the latest on-line research tools including Lexis, Westlaw
and Findlaw.
OUR OFFERINGS:
Multi-Jurisdictional Research projects for
Statutory & Regulatory issues
 Comparison Surveys
Compliance & Administrative Research
Case law compilations & digests
Federal/State Statutory &Case Law Analysis
International Legal Research
Blue Sky Surveys and Legislative Bill
Tracking
Intellectual Property
Defamation & Invasion of Privacy
Anti-Piracy Litigation
Entertainment Law & Trade Secrets
Employment and Labor Law
General Civil Areas such as Fraud and
Contract Law
Memoranda of Law
Factual Research, including Financial,
Corporate & other data
Case Law & Legislative History
Research
Preparation of Compendia/Abstracts
for Publications
SEC Filings Research
Primary and Secondary Legislation
Searching
Large Scale Summation, Document
Abstracts
Journal Searching
Current Awareness
Foreign Law Research
Secondary Source Research
Legal Opinion/Second Opinion/ Editing
Jury Verdict & Settlement Research
E-DISCOVERY & DOCUMENT REVIEW
Aeren’s E-Discovery and Litigation Services provides corporations and law firms with
high quality, cost-effective document review and litigation support services that
gives them the cost certainty needed to stay in budget.
OUR OFFERINGS:
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Comprehensive discovery and project management solutions
High-value Document Review
Carry out voluminous electronic and other file reviews
Conduct thorough analysis regarding responsiveness, relevance and privilege
Tailor-made organized & summarized relevant data into spreadsheets, databases
or any other format from baggy documents according to clients needs
Create Electronic files searchable by subject, issue, author, recipient, date and
document type
Tools to Manage, Control, Archive, Retrieve and Distribute Electronic Documents
File Types Filtering & De-duplication – Custodian, Folder, Collection segment, and
Case
Conversion Services - Images, Full Text Extraction, Metadata, Database Load
Files, and Reporting
Discovery Consulting
Data Collection and Forensics
Processing, Analysis & Early Case Assessment
Data Hosting, Document Review & Production
DEPOSITION SUMMARIES
Deposition Summaries are the most valuable tools an attorney has in
litigation. Aeren has the experience and resources necessary to undertake
most challenging projects
Aeren team of attorneys is expert in handling different kind of transcripts like
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Divorce
Patent infringement
Medical malpractice etc.
Aeren will work closely with you and your team to deliver Deposition Summaries in
the format of your choice along with other relevant information like:
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Specific record of dates
Names
Locations
Exhibits
Key facts
LEGAL TRANSCRIPTION
Aeren’s outsourced Legal Transcription can help you reduce costs
by up to 50% and eliminate management headaches. A clean
transcript with a quick Turn Around Time.
OUR OFFERINGS:
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Court Proceedings
Licensing Appeals
Presentations
Seminars and Conferences
Depositions, hearings and Judgments
Evidence/Legal argument
Interviews
Mediations/Arbitrations
Settlement Negotiations
Witness Testimony
Expert Consultations
CONTRACT DRAFTING, REVIEW &
MANAGEMENT
Aeren provides comprehensive Contract Management solutions where we
rapidly review thousands of Contracts and Summarizes compare and assimilate
relevant information.
OUR OFFERINGS:
Creation, maintenance & Management
of Contract Databases
Contract Analysis
Contract Drafting
Contract Negotiations
Preparation of Negotiating Guidelines
Ongoing Contract Maintenance
Drafting and Management of standardized
corporate documents
Contract reviews and amendments
Our attorneys have years of contract drafting expertise drafting simple &
complex contracts including:
Non-Disclosure Agreements
Vendor/ Service Contracts
Telecom Services Agreements
Internet, Advertising & Media Agreement
Teaming Agreements
Employee contracts,
Sponsored agreements,
Grants contracts,
Collaboration agreements,
Industry specific contracts.
Judicial proceedings,
Articles of incorporation,
Power of attorney,
Evidentiary documents,
Licensing agreements,
Lease agreements,
………. & many more
LEGAL DRAFTING
Aeren outsourcing solutions provide all type of standard high quality
litigation related documents.
OUR OFFERINGS:
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Preparation of Summons & Complaints
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Appeal papers, notices and briefs
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Discovery requests and responses
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Interrogatories
Product of Documents
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Motions
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Service/Mailing Affidavits
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Preparation of witness lists/kits & summaries
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Creation of timeline of events and exhibits
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Legal briefs and memoranda
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Petitions for certiorari
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Employment manuals
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Licenses and other contracts
DOCUMENT MANAGEMENT SERVICES
Document Management involves efficient way of creating, handling, storing & sharing
the information. It allows business persons to store documents in an organized and
secure way that still allows documents to be found easily.
OUR OFFERINGS:
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Data entry
Image and Document Coding
Bibliographic Coding
Indexing and Tagging
Scanning and OCR
Auto-coding
Document Acquisition and Management
Data Hosting & Capture
Data Conversion
Database/Document Creation & Maintenance
Document Assembly, Unitization & Preparation
Electronic or Manual Bates Numbering
Post Processing & Cleanup
CORPORATE DUE DILIGENCE SERVICES
By outsourcing this task to Aeren, companies involved in M&A work
save themselves a substantial percentage of the legal costs involved in
these transactions, and free up resources to concentrate on more critical
aspects of the transaction.
OUR OFFERINGS:
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Pre/Post Merger Due Diligence
Integration Activities
Public Companies Corporate Profiles
Preparation of Disclosure Schedules
IP SERVICES
Aeren’s Intellectual Property practice group delivers superior quality
Intellectual Property services that ensures protection of intellectual
property
OUR OFFERINGS:
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Patent Searches and Analytics
Provisional & Non-Provisional Utility Patent Drafting
Patent Prosecution Related Services
Patentability Analysis
IP Portfolio Management
IP Research and Monitoring
Trademark and Copyright Services
TRANSFER PRICING
Our team is well trained and experienced in working on all type of data
bases relating to Transfer Pricing study.
OUR OFFERINGS:
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Complete Transfer Pricing study
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Transfer Pricing Documentation
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FAR & Economic Analysis
QUALITY
Quality is integral to our operation excellence & our Quality philosophy is a tangible
expression of one of our core values.
 Our Litigation Services processes are Six Sigma driven with a high focus on
quality to provide litigation services from inception to closure
 Efficiency and performance metrics are determined based on the tools available
within the chosen review platform. Project managers review efficiency and
performance on a daily basis and provide reports as required by our clients.
 Quality service starts with recruiting and training. Aeren invests in continuing
training programs with experienced trainers. We meet or exceed your standards
and benchmarks in the course of our training program
 Our continuous improvement teams apply Six Sigma and ISO concepts to
reducing defects and improving efficiency. By applying each stage of our
continuous improvement process in a disciplined manner, we make changes in
day-to-day business operations that align our processes and systems with your
needs.
SECURITY, CONFIDENTIALITY &
PRIVACY
“Security is our highest concern”
Aeren’s sophisticated data security policy and stringent physical security methods
ensure client confidential information remains uncompromised. Aeren views the
protection of its clients’ confidential information of the utmost importance.
Aeren ensures the security covering the following measures:
 Physical on-site security
 Personal workstation preventative measures
 Domain and file server
 Data Transfer Security
 Data Integrity
 Work Ethics
 Operations
TECHNOLOGY INFRASTRUCTURE
Aeren employs state of the art technology infrastructure, including a robust LAN/WAN
setup, sophisticated servers with advanced security software and applications, real-time
data backup, dedicated and multiple Internet lines, 24x7 access and virtual private
networks that enable us to integrate with client sites
SOFTWARE
Attenex
Stratify
Kroll
Ringtail
Documatrix
Summation
Case Vault
Merrill Discovery Navigator
Live Note
Docuity
eView
CaseLogistix
Clearwell
Concordance® FYI
iConect
IPRO
IQWEST
DATABASES
LexisNexis
Westlaw
Delphion
Micropat
Google Patents
Non Patent (Google, IEEE etc.)
PREFERRED ENGAGEMENT MODEL
“We deliver value for money”
Pricing for our outsourcing services depend upon various factors like
complexity, verticals, volume, duration, etc. We offer a flexible,
customized, transparent & cost effective value based pricing model to our
clients.
 INPUT- BASED SCHEMES
 OUTPUT- BASED SCHEMES
INPUT- BASED SCHEMES
 Per hour basis
The LPO vendor company offers the services, quoting rates on hourly
bases for all kinds of work outsourced. For example, charging fee of USD 40 p
er hour for legal research made online for the clients for X number of hours.
 Manpower basis (FTE)
This is the pricing model whereby the vendor company deploys the
equivalent number of legal experts as the client would have/had in his
country to suit the project needs of the client company/firm. The vendor charges
the client on the basis of number of people deployed for that particular client.
 Virtual Captive Center
This is a model that Aeren has transformed with years of experience to its credit. This
model offers ultimate control to the client over the resources deployed by the vendor. It
offers all advantages of Captive Service Center and Third Party Vendor. The price is
charged on the basis of number of work station used by the client.
OUTPUT- BASED SCHEMES
 Transaction Fees
A Transaction based pricing model for outsourcing is one where payments to the vendor
are based on the number of transactions executed. This model is emerging quite a
popular especially in a scenario when the process to be outsourced is a standardized
process, repeatable transactions, clearly defined beginning & end. This model makes it
easier to alien the incentives of the client & vendor. This model can be used with various
variations.
 Pay per Unit
In this method the vendor offers a unit-based set rate and the client company pays
depending on the amount of usage. An example would be maintenance services, where
the client pays for the number of units that avail the maintenance service.
 Project Based/Flat fee
The service provider charges one lump sum fee for the case, at the beginning o
r end of the project outsourced. For example, charging USD 5000 for the entire
project of research/survey irrespective of the number of hours involved.
 Retainer ship fee
In this case, the client company pays a monthly or yearly fixed sum of money to
the LPO vendor. This way, it can gain access to legal services when the need
arises. Big corporations who are highly vulnerable to legal issues and risks predo
minantly opt for this model.
ENGAGEMENT MODEL THAT WE
TRANSFORMED
“ Virtual Offshore Captive Centre”
What is
“ Virtual Offshore Captive Centre ”
- engagement model
“VOCC is our unique client engagement model that places the client into
the shoes of the owner(1) of an ‘Offshore Captive Centre’ without actually
having established / owning the same in the Offshore Jurisdictions. It
builds up collaborative partnership rather than vendor relationship. This
model encapsulates all the benefits of an ‘Owned Captive Centre’ and
‘Third Party Outsourcing Vendor’ while eliminating their disadvantages.”
Note 1: Owner implies owner like controls over facility, resources, manpower,
project management, delivery etc.
….Cond next slide
ADVANTAGE – VOCC
 FINANCIAL ADVANTAGE
 NON-FINANCIAL ADVANTAGE
….Cond next slide
FINANCIAL ADVANTAGE
 No Investment in setting up IT facility in Offshore jurisdiction
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No Investment in IT Assets thereby saving huge “Capex”.
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No working capital required
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No Income Tax in Offshore jurisdiction
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No Dividend Tax in Offshore jurisdiction.
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No Transfer Pricing Liability
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No Cost in Home Country for Offshore affairs.
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No Employee liability
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No Winding up/Liquidation/Exit Cost
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No Compliance Cost
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No Future Liability in respect of Potential Risks in Offshore jurisdiction
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Substantial Savings in Litigation & Legal Cost
….Cond next slide
NON-FINANCIAL ADVANTAGE
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Client retains full control over production/ process / project management
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No “owning legal entity risks & hassles” in foreign jurisdiction
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Ultimate controls over facility, resources, manpower etc.
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Timely & Quality delivery
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No set up time
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No entry & exit issues in offshore jurisdiction
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High level Quality governance
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Greater degree of risk management
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Greater Client satisfaction
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No new vendor risk
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Minimal Outsourcing risks
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Partner not vendor
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Very cost effective than traditional outsourcing model
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Seamless Transition
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Real-time visibility and risks management
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IT project visibility and productivity
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Quick & Clean outsourcing arrangement
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Best outsourcing strategy & management tool
INDIA ADVANTAGE
INDIA ADVANTAGE
 Quality Pool of Talented Resources
 Cost Advantage
 Excellent Infrastructure
 Enabling Government Policies & Support
 Strong Fundamentals
 Robust Enabling Business Environment
 Enhanced Value Delivery Capabilities
KNOWLEDGE PROFESSIONALS ( in Thousand)
IT Services & Support Exports
BPO Exports
Domestic
947
860
790
700
690
553
500
450
 Industry directly employs
nearly 2.23 million professionals
378
 Indirect employment multiplier
estimated to be 3.6x, translating
to ~8 million additional jobs
FY2006-07
FY2007-08
FY2008-09E
FY- 2009E
~10.2 million
~8.0 million
~2.2 million
(Source IDC, NASSCOM)
….Cond next slide
Talent pool continues to increase with 3.5
million additions this year
Talent Availability
Outturn Technical Graduates and Post Graduates(‘000)
5 14
454
379
274
2 0 0 0 - 0 4 **
2 0 0 5 - 0 6 **
2 0 0 7 - 0 8 **
2 0 0 8 - 0 9 **
Non-technical Graduate and post Graduate (‘000)
Source: IAMR, Indiastat,
UGC, MHRD, AICTE,
NASSCOM
2432
2557
2 0 0 3 - 0 4 **
2 0 0 5 - 0 6 **
2789
2 0 0 7 - 0 8 **
2940
2 0 0 8 - 0 9 **
OUR
LOCATION
OUR LOCATION
 Located in Chandigarh, 160
miles (towards North) from New
Delhi (Capital of India)
 Facility in “Chandigarh
Technology Park” – a venture of
Chandigarh Administration,
Government of India.
 Adjacent to Infosys, Airtel, DLF,
Wipro, IBM, The Grand Hyatt,
Pride Asia-Asia’s best self
contained world class township.
 10 Km. from Airport, 3 Km from
railway station and 8 Km from
the general Bus stand.
WHY CHANDIGARH ?
 Chandigarh (Tier-III, city) is most preferred IT destination ensuring lower labor
costs, lower real estate costs and reduced staff attrition (Source:- Jones Lang
La Salle, leading real estate consultant)
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Chandigarh got third slot at NASSCOM - ATKEARNEY study on location road
map of for IT-BPO growth.
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Top IT players like Infosys, IBM, TCS, DELL, Quark, Wipro etc. are located
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High literacy rate of 81.9%
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No. 1 in the country in Human Development Index.
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Large knowledge pool of more than 20,000 engineers & qualified
professionals, per annum.
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Low cost of operation
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Excellent government support
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Excellent business environment & infrastructure
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Excellent social & living environment.
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Only Well planned and modern city in India
MANAGEMENT
&
GOVERNANCE MODEL
FOUNDERS / PROMOTERS
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Raman Aggarwal (43 years) (Chairman)- a professionally qualified Chartered Accountant
having more than 25 years of experience to his credit, in the field of Accounts, Tax, Legal
Strategy, Planning and Business Management.
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Anju Aggarwal (41 years) (Director & Head)- a professionally qualified Architect with a
bankable experience of 20 years in the field of Architecture, Planning, Designing etc.
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Simpy Gupta (38 years) – a professionally qualified Law graduate and Company Secretary,
having more than 15 years of experience in Legal & Corporate matters.
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R.K Aggarwal (65 years) - a qualified Civil Engineer, having more than 43 years of experience
in Engineering line.
….Cond next slide
INDEPENDENT DIRECTOR - DESIGNATE
S.NO
1
2
NAME
Mr. R.K
Aggarwal
Mr. B. Swarup
QUALIFICATION
DESIGNATION
EXPERIENCE
Engineer
Civil Engineer, retired
at a Senior Position
from " Government Of
India".
43 Years in Engineering
& Construction
Indian Revenue
Service
Retired at a Senior
Position, as a Member
of " Central Board Of
Direct Taxes",
Ministry Of Finance,
India.
40 Years in Policy,
strategy Planning & Tax
Matters.
….Cond next slide
GOVERNANCE MODEL
 For each client, there will be a separate steering committee.
 The Steering Committee shall comprise of four members, two from client side
& two from the organization.
 Under the steering committee, there will be five operational committees,
consisting 2 members in each operational Committees (functions) from the
steering committee - one from client side and other from the organization
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HR & Admin Committee
Facility Management Committee
Production Committee
Accounts, Finance, Tax & legal Committee
IT Infrastructure Management Committee
 Steering Committee will meet at least once in a month to review the operation
Committee & formulate Policies & Strategies.
 Operational committee will meet as per the requirements i.e. Daily basis,
Weekly Basis & for monthly basis etc.
OUR ADVANTAGE
OUR ADVANTAGE
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One Stop Shop
Best People Talent
Substantial Cost Savings
Deep Domain Industry Knowledge & Expertise
Best-in-Class Process and Quality System
Cutting Edge Technology
Highest Level of Security & Confidentiality Measures
Strategic Location
Superior Controls
Scalability of Operations
State of the Art Modular IT Facility
Experienced Management
Flexible and Transparent Delivery & Engagement Model
Risk Mitigation through Robust Risk Management Framework
Technology Enabled Business Solutions
Low Attrition Rate through Best Recruitment & Retention Strategies
Continuous Process Improvement
Technology & Process Transformation
Timely Delivery
Robust Information & Security Management System
Delivering the Best ROI
Sound Financial Stability
FIVE REASONS OF OUR SUCCESS
 Large Customer Network across Globe.
 Deep Domain Knowledge & Expertise in various verticals
 Unique & Cost Efficient newly transformed Engagement Model
 World Class, State of Art, IT Infrastructure in India’s most preferred IT
destination.
 Sound Financial Health.
LIST OF EXISTING CUSTOMERS
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Quark Group of Companies
Opera Software
Emmersson Electric
Patni Computers
Heron Health Care
Agilyst
Hales
Bebo Technology
Meritech
Buddha Slug
‘First to File’
Sochacom International
Study Places Inc.
Baya Tree Infocom
: USA
: Norway
: USA
: USA
: U.K.
: USA
: USA
: USA
: Japan
: Switzerland
: USA
: Canada
: USA
: USA
OUR VALUE PROPOSITION
Our value proposition is to ensure cost effective and efficient LPO
Services by delivering high quality & technology enabled solutions.
VIEW OF OUR UPCOMING IT FACILITY
THANK YOU
AEREN LPO
A
PRODUCT OF KARIN INFORMATICS SERVICES
PVT. LTD.
Registered office:
SCO 35, Second Floor, Sector -26, Chandigarh 160 019
Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278
E-mail: [email protected] , Website: www.aerenlpo.com
www.aerenoutsourcing.com, www.aerenbpo.com
IT Facility: Plot No. 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh-160101