Transcript Marketplace at Sears Seller Portal What is the Seller Portal?  The Seller Portal is the tool in which our sellers manage.

Marketplace at Sears
Seller Portal
What is the Seller Portal?
 The Seller Portal is the tool in which our sellers manage their
content, their account information, and fulfill orders. We can
access the sellers seller portal by “Spoofing” in to their account
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Seller Portal Basic Navigation
Within the Seller Portal there are the following tabs and links
•Home – Seller Dashboard which shows general account activity
• Products – Create and edit product content (individually and in bulk)
• Inventory – Manage available inventory (individually and in bulk)
• Orders – Manage order fulfillment (including shipments, cancellations, and returns)
• Seller Tools – Provides the seller with available reports, links, and wizards for use in their
account.
• Account Settings – Manage all account settings including business/billing/customer
service info
•FAQ – takes seller to our frequently asked questions page
•Contact Us – Access the Contact Us form to submit questions to Seller Support that cannot
be answered through the FAQ
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Seller Portal ‘Home’ Tab
Provides the seller a general overview of account activity.
Activity within the
account
Account settings
Performance
metrics and sales
info for account
Promotions within
the account
Order Activity
Assortment
Competitiveness
Shipping Alerts
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Seller Portal ‘Seller Tools’ Tab - Reports
The Reports option will provide sellers with the following three reports for FBM:
Billing Invoice – will show any credit card activity within the account (any monthly fees)
Remittance Info - provides sellers with all payment and claim activity (including PO,
Invoice Date, Invoice Amount, EFT Date, EFT Amount)
Removed Items Info – shows sellers any items that have been removed from sears.com
and the reason for removal
Miscategorized Items– shows sellers any items that have been hidden due to the system
determining them to be miscategorized
For FBS sellers you can view additional reports of Inventory Condition, Sales and
Returns Summary, Fill Rate Summary and Detail, Returns by Vendor, Cancellations
by Vendor, and Inventory Condition
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Seller Portal ‘Seller Tools’ Tab - Ratings
The Ratings option will provide sellers with a link to view their customer feedback that has
been placed on previous orders.
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Seller Portal ‘Seller Tools’ Tab – Deals & Promos
The Deals & Promos option allows sellers to use an on-screen wizard to create a
promotion for their products. Types of promotions available are free shipping, dollar off,
and percent off. Sellers are also able to choose which products the promotion should
apply to.
Note: This wizard will only write to the current product records. Any new products or
modified products will not be affected unless wizard is re-run.
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Seller Portal ‘Seller Tools’ Tab - Storefront
The Storefront option allows sellers to view a url to their sears.com storefront. This
storefront is a personalized version of sears.com that shows all products offered by the
seller where they are the featured seller.
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Seller Portal ‘Account Settings’ Tab
Provides the seller with the ability to view or modify account settings.
Account Info – Business Name on Sears.com, login email, password
Business Info – Business contact, returns address, Tax ID/SSN
Billing Info – EFT information, Credit Card information
Fulfillment Locations – Warehouse and/or Pickup locations
Shipping Rates – use the sears.com default shipping rates or customize your own table
Secondary Users – setup additional user logins
Customer Info– provide customer-facing information (custom return policy, customer
contact info)
Email Notifications – choose which emails you’d like to receive
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION
To create product
individually on screen,
navigate to Products >
Create > Single
This launches a wizard to
walk the seller through the
item setup.
Choose ‘Regular’ if the item
doesn’t vary (for example a
flat screen TV)
Choose ‘Variation’ if you
have an item that varies by
some characteristic (for
example a shirt would vary
by size and/or color)
Fill in all required
information (hover over the
question marks to learn
more about each field)
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Categorization)
Based on the information
entered on the first screen
the Seller Portal will
recommend item classes.
If you do not see the correct
item class, choose ‘Find
Item Class’ and select from
the selection tree.
Once you have found the
correct item class click the
radial button next to it.
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Details)
Continue entering more
product details in the
‘Details’ screen of the
item setup.
Here you can also set
sales and shipping
overrides for set periods
of time.
*Hover over the question
marks if you have
questions on any of the
fields to learn more
about it.
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Attributes)
Select any applicable
attribute values from the
dropdowns.
Some attributes that
show Required must be
filled out.
If you are unsure use the
best fit attribute value.
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Images)
Provide an image url
path to the product
image.
Once the image is valid
you’ll see it appear onscreen.
You may also choose to
provide 6 additional
feature images (optional)
to help showcase your
product.
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Offers)
In the Offers section you
can indicate
• price,
• item condition,
• item ID,
• Shipping:
• Free
• Restrictions
• Flat Rate
And if you have multiple
item conditions you can
add additional offers.
Note: if you are building
a variation item you will
have a variant step
instead of an offers step
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
WHAT DIFFERENCES ARE THERE WHEN CREATING VARIATION PRODUCTS?
Variation products are those that
allow items to be grouped
together on sears.com and vary
by characteristics like size,
color, etc. Only certain
subcategories allow for
variations currently.
If creating a variation there are a
few differences:
1) When on the initial Products
> Create > Single screen,
choose ‘Variation’
2) Provide a Variation Group ID
3) After the ‘Images’ section of
the item setup you are taken
to a ‘Variants’ screen where
you provide information for
each specific sku of the
variation
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Inventory)
Provide an initial inventory
quantity for each location.
Check the “Always
available” box if the item will
always be in stock
You can also be able to set
the item level Order Prep
time for the item. If left blank
it will be set to the default
NOTE: If you have also
entered a ‘pickup’ location
under Account Settings >
Fulfillment Locations you’ll
be able to add inventory for
that location as well.
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Seller Portal ‘Products’ Tab
INDIVIDUAL ITEM CREATION
ON-SCREEN ITEM CREATION (Review)
Allows you to review and
edit all information you
have entered prior to
saving.
Once you have verified
everything is correct
click the ‘Save’ button.
Please note that once
items are created, have
inventory > 0, and are
published it may take up
to 72 hours for them to
appear online.
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Seller Portal ‘Products’ Tab
BULK ITEM CREATION
To create product in bulk, navigate to
Products > Create > Bulk
In Step 1 you are able to download the Item
Class Commissions table. This is a
reference file that shows you all areas of
sears.com that you are allowed to sell in.
Note the appropriate value in COLUMN A as
you will need this when filling out your item
template.
Also Under Step 1 you can download the
Attribute Library and Item Class/Attribute
Mapping files. These both are to be
referenced when using the Generic
Template, which can be downloaded in Step
2.
In Step 2 you are able to download the actual
item class template used to fill in your product
information. Choose the area of the site
you’d like to list products in from the item
class trees. To download multiple templates
select all of the applicable templates then
click Download in Background and choose
the applicable option.
You can also download a generic template to
list multiple item classes on 1 sheet. To
download select any item class then select
download and choose Generic Template from
the dropdown
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Seller Portal ‘Products’ Tab
BULK ITEM CREATION
Once the item template is open, notice that there
are several tabs:
Data Definition – this serves as the glossary of
what is required on the Data Format tab for each
column.
Data Format – this is where the actual item data
goes. Refer to the Data Definition tab for data
requirements.
Attributes – this lists all available attribute values
you can use (for the cells on the Data Format tab
after the Feature Image #6 column.
Sample files are located at the links below:
REGULAR ITEMS
http://searsmarketplace.force.com/servlet/fileField?id=0
BEA00000004ChP
VARIATION ITEMS
http://searsmarketplace.force.com/servlet/fileField?id=0
BEA00000004Ch5
GENERIC TEMPLATE (REGULAR & VARIATION)
http://searsmarketplace.force.com/servlet/fileField?id=0
BEA0000000PAwo
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Seller Portal ‘Products’ Tab
BULK ITEM CREATION
Once your file is completed…
In Step 3 browse to the location
of your file and upload it.
In the Upload screen you can
upload multiple files as long as
the Close window upon
completion box is unchecked.
*If you have any errors the
‘Check for Upload Errors’ text
will appear next to the ‘Select
Files to Upload…’ button.
***DON’T FORGET TO ADD
INVENTORY TO THESE
PRODUCT UNDER THE
INVENTORY TAB.
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Seller Portal ‘Products’ Tab
MODIFYING ITEMS / DOWNLOADING EXISTING ITEMS
Products can be modified in several ways:
Individually: Under Products > Browse & Edit > Single … you are able to search for a product.
Once on screen you can click the edit link and modify any fields on screen. Once you are complete
be sure to save the product and then publish it under Products > Publish.
In Bulk: Under Products > Browse & Edit > Bulk … you are able to upload a file with modified item
information. This information will override any previous information for those items. Be sure to
Publish the changes once the upload is successful.
DOWNLOADING ITEM DATA:
1) You can download your published items into a csv file under Products > Download Catalog.
2) You can also download your items for a specific subcategory into a template so it can be easily
modified and re-uploaded.
*Navigate to Products > Browse & Edit > Bulk
* Under step 2 choose the item class from the item class tree for the items you want to download
* Click the checkbox next to ‘Include Item Information’
* Click the ‘Download Template’ button – now you can modify and re-upload with ease
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Seller Portal ‘Products’ Tab
Update Order Prep/Lead Time
 You can set item level SOPT in bulk through this screen
To set the leadtime in bulk…
Download the template
Fill in all the required fields
Upload the template
The items should go into
Publish for staging. Publish
them to finalize the change
The leadtime will be changed
to reflect the time input for all
items indicated on the sheet
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Seller Portal ‘Products’ Tab
Download Catalog
 Through this screen you can download a catalog with all published items.
You can use this to review item information or determine what items are
published.
 Note: This file will not show variations or attributes of items. Also, this
does not reflect what items are online, just all items that are published in
seller portal.
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Seller Portal ‘Inventory’ Tab
INDIVIDUAL INVENTORY MANAGEMENT - FBM
To Manage Inventory on screen, navigate to
Inventory > Browse & Edit Inventory
Once here, drill down into the products you’d like to
see inventory for and click ‘Show Inventory’
Lastly, click the ‘edit’ link in the Quantity column to
allow you change the quantity and save.
NOTES:
*Quantity is divided into 3 different
classifications:
• On Hand - Is what you can edit to
indicate what you currently have in stock
• Reserved - Reflects the qty currently
being held by open orders
•Available - Is On Hand qty minus
Reserved qty
*Items with 0 inventory will not go online.
*If you have multiple locations (warehouse and
pickup) you’ll need to enter inventory for each
location.
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Seller Portal ‘Inventory’ Tab
BULK INVENTORY MANAGEMENT - FBM
To Manage Inventory in bulk,
navigate to Inventory > Manage Bulk
Inventory
Click on ‘Download inventory
template’ which will open an Excel
file. On the file look at the Data
Format tab (this is where your data
will go).
Once the file is complete, browse to
the file and upload it. Any failures are
sent via email.
NOTES:
*Review the Data Definition tab for
an explanation of the columns on
Data Format
*Be sure to enter inventory for
each location. To find your
‘Location ID’ go to Account
Settings > Fulfillment Locations in
the seller portal
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Seller Portal ‘Inventory’ Tab
INDIVIDUAL INVENTORY MANAGEMENT - FBS
For FBS accounts in order to add
inventory a shipment must be
created and the items sent to our
Dart Warehouse
To create a shipment navigate to
Inventory > Browse & Edit
Inventory
Once here, drill down into the
products you’d like to add
inventory for and check the box
to the left of the item.
Click the ‘Create New Shipment’
button.
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Seller Portal ‘Inventory’ Tab
INDIVIDUAL INVENTORY MANAGEMENT - FBS
Enter the Ship Date and
Estimate Arrival Date
Enter Carrier, Shipping Method,
and Tracking number
Fill in the ship from address. This
can be auto-populated from the
Fulfillment Location
Enter the exact quantity of items
being shipped
*The Bill of Lading provides the
ship to location. This can be
printed at any point
Click the Complete Shipment
button to send the information to
the warehouse
Send shipment.
*Once received the inventory
should be input within 48 to 72
business hours
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Seller Portal ‘Inventory’ Tab
Bulk Pricing Upload
Under Step 1 you can download
the pricing template.
Within the template you are
required to enter the Item ID and
the Standard price then you can
set the Sale Price, Free
Shipping, MAP, and Item Level
Shipping Costs.
Once all the information you
would like to change is entered in
the template you can upload it
under Step 2.
*Once uploaded you will need to
go to Products > Publish to
Publish the price changes.
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Seller Portal ‘Orders’ Tab
FINDING ORDERS
Locate any new orders from
within the Orders tab, with the
Filter set to Active.
You can also search for an
order by using the PO
Number, PO # with Date,
Customer Order #, Item
Name, Date Range, or
Customer’s full name
Orders that are no longer
open and are older than 30
days will appear on the ‘Older
Orders’ Filter.
When you have found the
order you’d like to take action
on (ship/cancel/return) click on
the PO number link.
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Seller Portal ‘Orders’ Tab
FINDING ORDERS
Once in the PO make note
of the following:
1) The type of order (to ship
or have available for
pickup if you are a local
marketplace seller).
2) The expected ship date
and/or pickup time
including the shipping
method the customer
paid for.
3) The customer address
and contact information.
4) The items and quantities
ordered.
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Seller Portal ‘Orders’ Tab
SHIPPING ORDERS
To ship an order (or prepare it for
pickup):
1) If you have more than one
package, click the ‘Add a
Package’ button until you
have the correct number of
packages.
2) Check the items being added
to each package and the qty.
3) When finished adding
items/quantities, complete the
order by generating an ASN.
4) Print the Packing Slip(s) (and
box label if it is a pickup
order.
*If you’re account is not setup for
automatic invoicing, complete
the Invoice step.
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Seller Portal ‘Orders’ Tab
CANCELLING ORDERS
To cancel an order:
1) Select the Cancel Order
section
2) Check the item(s) that
should be cancelled.
3) Select a Cancellation
Reason
4) Select the quantity (if
applicable)
5) Press the Orange
‘Cancel These Parts Of
My Order’ button
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Seller Portal ‘Orders’ Tab
RETURNING ORDERS
To return parts of an order:
1) Expand the ‘Returns’ section
2) Check item being returned
3) Fill in the qty of pieces returned
4) Click on the ‘Mark as Returned’ button
and choose return reason
The following reasons will refund the item
and shipping
DAMAGED-IN-SHIPMENT
ARRIVED-TOO-LATE
NOT-AS-PICTURED-OR-DESCRIBED
The following return reasons will only
refund the item
DUPLICATE-SHIPMENT
WRONG-QUANTITY-ORDERED
WRONG-MERCHANDISE-ORDERED
TOO-SMALL
TOO-LARGE
NOT-SATISFIED-WITH-SIZING
NOT-SATISFIED-WITH-COLOR
PRODUCT-QUALITY-NOT-ACCEPTED
WRONG-ITEM-SHIPPED
WRONG-QUANTITY-SHIPPED
DEFECTIVE-PRODUCT
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FAQ
 Contains answers to most general marketplace issues.
o The information is broken into the following topics
• What’s New? – Displays recent Newsletters with important updates for sellers
• Account Setup – Gives initial information for getting started on Marketplace on Sears
• Accounting – Gives general information on payment questions
• Item Creation & Inventory – Gives information on creating and updating item
information and inventory
• Online Experience – Gives information on sears.com experience for Marketplace
• Orders – Gives information about orders
• Performance – Gives information and tips on improving performance and sales
• Product Ads – Provides details on the Marketplace at Sears Product Ad Program
• Shipping – Gives information on shipping products
• XML – Provides the latest URLs used for XML, samples, troubleshooting information,
and guides
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Seller Portal Contact Us Form

Within the Seller Portal, sellers will now have two separated links.
a) The ‘FAQ’ link will direct sellers to the pre-existing FAQ site hosted by Salesforce.
b) The ‘Contact Us’ link will direct sellers to a form for case submission.
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Contact Us Form

As the seller chooses their ‘Topic’, the available ‘Subtopic’ options will change

Since the link was initiated from the Seller Portal, the Business Name and Account ID
fields will pre-populate and cannot be changed.

The seller is given the option of sending themselves a copy of the request
o

The email will include a Case number and a Salesforce Thread ID
A case is generated in salesforce based on the contact form submission
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