Transcript OPG turns on to new ways of managing employees and resources Nazanin Maghsoud Noora Ahmadpour Ontario Hydro was divided into:     Hydro one The Independent Market Operator The Electrical.

OPG turns on to new ways of
managing employees and
resources
Nazanin Maghsoud
Noora Ahmadpour
Ontario Hydro was divided into:
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Hydro one
The Independent Market Operator
The Electrical Safety Authority
Ontario Power Generation (OPG)
OPG
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one of the largest electricity generators in North America.
producing more than 120 terawatt hours of electricity
annually.
resulting in revenues of more than $6 billion. In currently has
11,500 employees.
switching from being a bureaucratic behemoth to a lean,
modern corporate competitor.
Infrastructure and outsourcing
“what is happening is similar to what occurred in the
telecom industry,”
“We anticipate that the same will be required for the
electricity industry.
We need to be innovative, streamlined, and able to
respond rapidly to change.”
3 major areas that need change
HR functions
Managing the reduced generating
infrastructure
Opportunities for outsourcing
Reducing the staff
 1,200 people would leave the company voluntarily through a
staggered process.
 The other 800 would leave the company within the next two
years.
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The new contract:
Allows for time-based reductions over a 2 year
period.
gives time to review the work, wrap up jobs that
are drying up without losing essential staff before
they are finished.
allows them to better manage the transition and
would help them transfer skill sets and knowledge
in the process.
HR
 The biggest change in the company was its approach to HR.
 The shift is toward automating a lot of the HR functions &
adopting the self-service model of HR.
 With this change, employees have access to more information
and personal control of their own information.
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instituting a common IT platform and webbased applications to make employees self
service and general HR management more
efficient.
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All information associated with individuals,
pension plans and benefits are web-enabled.
Words for the works
The greatest benefit that everyone in the firm gains
from the new centralized web-based initiative is the
access to information it offers.
OPG uses the web for all information required by
employees across the province and sometimes they
even use screensavers to get across key massages to
employees, like safety issues.
Instituting a code of business conduct computer-based
training program.
The training:
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Highlights specific aspects of the code, such as:
 conflict of interest
 diversity / harassment
 The importance of safeguarding confidential information
 Fair competition through the use of interactive ethical
scenarios
The benefits:
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it offers a consistent message about the code; it automatically
tracks when an employee completes the program so that a
record is automatically made for each employee; employees
can go through the training at their own pace and can
bookmark sections so that they can complete the material at a
time convenient to them; and employees can offer feedback
immediately to the senior ethics advisor about any section of
the program.
OPG has created an employee service centre that is
the single point of contact for employees' pay- and
HR-related questions.
 Management uses Web-enabled systems to
measure the response time to keep the
effectiveness of this service in line with their goal
of being responsive to employees.
 Customer satisfaction was 90% in the first year,
much higher than anyone expected it to be.
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