Self-evaluation and the Development Planning Process Case Study Borders College

Kathy Christie Borders College November 2004

Self-evaluation and the Development Planning Process Setting the Scene

► October 2002: HMIe Review ► Action Points  To review library service  To roll-out self-evaluation to all support departments ► Learning Resources Manager appointed

Self-evaluation and the Development Planning Process Setting the Scene

Library Service: ► ► ► ► ► Review Redefine roles and responsibilities Re-establish links with curriculum Agree policies and procedures Improve accommodation, resources and facilities

Self-evaluation and the Development Planning Process Setting the Scene

► Relaunch as ‘Learning Centres’ ► Promote service to students & staff

Self-evaluation and the Development Planning Process Evaluation and Self-evaluation

So What?

Self-evaluation and the Development Planning Process Evaluation and Self-evaluation

► Have we made a difference?

► Have we improved services to learners?

► How well have we done?

► How do we know?

Self-evaluation and the Development Planning Process Evaluation and Self-evaluation

► Evaluation:  HMIe  Learners’ surveys  Staff surveys and consultation ► Self-evaluation:  Team exercise  Benchmarking and standards  SMART targets

Self-evaluation and the Development Planning Process Self-evaluation 2002-03

Support functions: ‘generic’ model ► Service design ► Central accommodation & facilities to support learning, including access ► Centrally-held learning materials & equipment ► Staff ► Quality assurance & improvement

Self-evaluation and the Development Planning Process Self-evaluation 2002-03

Generic model: ► ► Adapted from another model Further adapted to suit learning resources services ► ► Inexact fit Better than nothing!

Self-evaluation and the Development Planning Process The New Toolkit

Resources & Services Supporting Learning A Service Development Quality Toolkit ► Funded by SFEFC ► Advised by SLIC ► Developed by FE practitioners ► Input from HMIe

Self-evaluation and the Development Planning Process The New Toolkit

► Recognition of impact of ICT on learning resources services ► Anticipation of review of HMIe Quality Framework ► Emphasis on learners and learning ► Intended to be ‘aspirational’

Self-evaluation and the Development Planning Process Self-evaluation 2003-04

► Learning Resource Organisation ► Staffing ► ICT Integration ► User Support ► Accessibility ► Inclusiveness ► Quality Assurance & Improvement

Self-evaluation and the Development Planning Process Self-evaluation 2003-04

► Transition from old model to new ► Self-evaluation using old model ► Development planning using new toolkit for 2004-05 ► Some old elements map directly ► Some new elements fit service better

Self-evaluation and the Development Planning Process Using the Toolkit Observations 1

► Reality can be far from ‘aspiration’!

► ‘Service design’ from generic model not explicit in new toolkit

Self-evaluation and the Development Planning Process Using the Toolkit Observations 2

► A national sector-wide framework ► Decrease sense of isolation of practitioners ► Guidance in working towards new HMIe quality elements A5, A7 and B4 ► Positive feedback from Quality Manager

Self-evaluation and the Development Planning Process

Kathy Christie Learning Resources Manager Borders College 08700 50 51 52 [email protected]