Transcript A Presentation On We Make Things Happen www.ninfosoft.com Overview Who We Are What We Do Crysantham    • • •  We Make Things Happen Benefits Functionalities Features Conclusion www.ninfosoft.com.

A Presentation On
We Make Things Happen
www.ninfosoft.com
Overview
Who We Are
What We Do
Crysantham
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We Make Things Happen
Benefits
Functionalities
Features
Conclusion
www.ninfosoft.com
Who We Are
“Synergizing business performance
Through enhanced human capabilities”
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Infosoft is a next-generation provider of information systems and
software solutions. Our personnel provides them with knowledge,
experience and technical expertise. We are rapidly progressing as a total IT
solution provider. Our successful assignments with client companies have
established our reputation as superior providers of IT solutions and
services.
We are integrated as an organization of talented consultants and
programmers having extensive expertise in all facets of system design,
development, implementation and maintenance. Our professional
computer consultants are equipped with a wide variety of Client/Server and
Web technologies.
We Make Things Happen
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Who We Are
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Our goal is to offer solid solutions to our clients. At N Infosoft, our
consultants don't work on the cutting edge - they define it. Our reputation
for excellence and delivery is a direct reflection of our people. We aim to
carve a position in the forefront, and it is our continuing goal to gain the
trust of our clients.
The team consists of highly qualified and experienced Software
professionals, dedicated to providing high quality services to customers
around the world. Several of our staff have worked with our customer to
gain a better understanding of the requirements.
We leverage deep industry and functional expertise, leading technology
practices, and an advanced, global delivery model to help clients transform
their highest-value business processes and improve their business
performance.
We Make Things Happen
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What We Do
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Our Focus
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Our Core Competencies
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To partner with our clients and add value to their businesses
To significantly enhance overall performance through intelligent use of technology
The N Infosoft team has extensive & in-depth experience in managing technology projects, end-toend. Right from selecting tools and platforms, to implementing information technology solutions.
And all this on time and within budgets.
Our Service leverages our core capabilities
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Quickly understanding and documenting business requirements in a way that facilitates solution
design
Choosing tools that solve today's problems and anticipate tomorrow's needs
Establishing appropriate development processes and working with development organizations to
adopt them
Making effective user centered design practices a key part of the development process
Managing large, low cost, off-site and on-shore development teams
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What is CRM?
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CRM stands for Customer Relationship Management. It is a process or methodology used
to learn more about customers' needs and behaviors in order to develop stronger
relationships with them. There are many technological components to CRM, but thinking
about CRM in primarily technological terms is a mistake. The more useful way to think about
CRM is as a process that will help bring together lots of pieces of information about
customers, sales, marketing effectiveness, responsiveness and market trends.
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CRM helps businesses use technology and human resources to gain insight into the behavior
of customers and the value of those customers.
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CRM includes
 Capturing Leads
 Storage and analysis of the customers, vendors and partners
 Internal Information (Organizational)
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The CRM Imperative
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CRM became a Mantra
 To boost revenues and profit margins
 Gain a competitive advantage in an increasingly deregulated and global market place.
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Allure of CRM is simple
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Based on a powerful common sense premise
…Know Your Customers and Treat Them Uniquely
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Establish personal relationship with customers.
• Create a loyal following of Increasingly profitable customers.
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The Three Phases of CRM
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Acquire New Customers
 Innovation
 Convenience
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Enhance Profitability of Existing Customers
 Cross- Selling & Up-Selling
 One-Stop Shop
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Retain Profitable Customers for Life
 Listen & Respond
 Achieve Customer Lock-On
CRM Challenges
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We Make Things Happen
“I don’t know who my customers are”
“We don’t have contact with customers because we sell via channels”
“Our internal systems don’t provide a single unified view of our customers”
“I don’t know which customers are most valuable and deserve special attention”
“I don’t know why my customers defect”
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Components of CRM
Sales Force Automation
Call Center Telephone Sales
Customer Service
Management
Marketing Automation
Call Centers managing aspects
of customer contact
Campaign Management
Web based self Service
Content Management
Field services and dispatch
Data Analysis and business
intelligence tools
E-Commerce
Field Sales
Retail
Third party brokers,
distributors, agents
Data warehouse and data cleansing tools
We Make Things Happen
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Advantages
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Using CRM, a business can:
 Provide better customer service
 Increase customer revenues
 Discover new customers
 Cross sell/Up Sell products more effectively
 Help sales staff close deals faster
 Make call centers more efficient
 Simplify marketing and sales processes
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Benefits
We Make Things Happen
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Functionalities
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CRM contains the following :
 Sales
 Service & Support
 Marketing
 Analytics
We Make Things Happen
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Sales
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Enables companies to drive sales productivity, increase visibility, and expand revenues
with an affordable, easy-to-deploy service that delivers success to companies of all sizes.
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Experience CRM Success
 Crysantham gives businesses the upper hand with their sales data. Comprehensive and easy to
customize, it empowers companies to manage people and processes more effectively, so reps can
close more deals. With Crysantham, reps spend more time on selling and less time on
administration.
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Comprehensive On-Demand Sales Automation
 Point-and-click customization for SA that fits the way you sell
 Real-time analytics empower your business to make better
 Instant global deployment for offline and online use
 Award-winning ease of use results in widespread adoption
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Service & Support
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Why are leading companies moving their call centers to CRM? It’s all about speed. And
flexibility. And they’re not alone. Gartner says that, “by 2013, at least 75% of customer
service centers will use the CRM”
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The Unified customer view has enabled the company to reduce our customer response
time, enhance the end-to-end customer experience with Misys, and increase customer
happiness.
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Sales & Supports includes:
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Customer Portal: Make Self-Service the Preferred Destination
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Call Center: Make Every Agent Successful
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Knowledge Base: Find Just the Answer You Need, and Nothing You Don’t
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A Common Platform for Constant Change
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Marketing
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Crysantham Marketing enables closed-loop marketing to execute, manage, and analyze the
results of multichannel campaigns. Marketing executives can measure the ROI of their
budgets, tie revenue back to specific marketing programs, and make adjustments in real time.
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Increase the Value of Every Part of the Customer Lifecycle
 Our closed-loop marketing automation application, Crysantham CRM Marketing, empowers you to
manage multichannel campaigns and provide up-to-date messaging to sales. Lead hand-off is
automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers
the tools to evaluate results and adjust campaigns to maximize them.
Comprehensive On-Demand Marketing Automation
 Integrated marketing and sales application with automated lead conversion
 Real-time analytics to measure and optimize campaigns for best results
 Multichannel campaign mgmt & analysis for a complete marketing solution
 Rapid deployment and award-winning ease-of-use to get users working quickly
We Make Things Happen
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Analytics
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Crysantham Analytics empowers business users at every level to gain relevant insight and
analysis. With real-time reporting, calculations, and dashboards, businesses can optimize
performance, decision making, and resource allocation.
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Real-time CRM analysis for maximum business visibility
 To get real value from your data, you need a comprehensive, real-time view of your business. Our
leading on-demand customer relationship management (CRM) application empowers users throughout
your business to create and access marketing, sales, and service information without the need for IT. You
can use packaged reports — or create custom ones — to instantly analyze and report on your ondemand CRM data.
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Comprehensive On-Demand Analytics
 Real-time information for up-to-the-second insight
 A single solution for insight into global sales, marketing, and service
 Custom reporting so business users can quickly create their reports
 Customizable dashboards
 Security controls to limit access to the appropriate users
 Integration with other corporate data for comprehensive business
We Make Things Happen
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Features
Sales
Sales Management
Analytics & Forecasting
Sales Information
Lead Management
Reports and Dashboards
Product Catalog
Opportunity Management
Customizable Forecasting
Contract Management
Activity & Contact Mgmt
Data Quality Management
Asset Management
Approvals & Workflow
Territory Management
Service & Support
Call Center Management
Knowledge Base
Customer Service
Do more with fewer clicks
Get relevant in Real Time
Help Customers service themselves
Get Complete customer visibility
Stay Relevant
Go beyond self service
Get a pulse on performance
See What you know & What you don’t
Tap into customer wisdom
Get Going
We Make Things Happen
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Features
Marketing
Campaigns
Leads & List Management
Marketing Analytics
Campaign Management
Lead Management
Analytics
E-Mail Marketing
List Management
Data Quality Management
Auto – Response Mail
Work flow Management
Dashboards
Search Marketing
Analytics
Reports & Dashboards
Data Management
Customization & Integration
Dashboards
Data Quality Management
Customization
Packaged Reports
Data Import/Export
Web Service Integration
Custom Reporting
Data Quality Reporting
We Make Things Happen
www.ninfosoft.com
Scenario
Acquire New Customer and Grow your Business
Capture leads from
your website
Prospects fill out a web
People click on your
form, which creates a
ad
When people search on lead in CRM that is
Advertise your
routed to your sales
Net. Your ad is
Business
displayed and traffic is team,
Take a 5 min to write driven to your site
your ad & select your ad
keywords – even target
your ad locally
Manage the follow-up
process
Log calls, send emails
and update the status of
your leads so that you
never miss an
opportunity
Convert Lead into
customers
Update deal information,
track opportunity
milestones and record
all opportunity related
interactions
Manage Customer
Relationships
Acquire deep knowledge of
every account, facilitate
collaboration and build &
maintain strong customer
relationship
Measures What’s working
•A real time view of business
•A single solution for insight
•Customizable Reports
We Make Things Happen
www.ninfosoft.com
Scenario
Manage Customer Relationships
A Customer Calls
A Customer may be
calling you directly or
they may have been
transferred to you
Search CRM
The first thing you
want to do is search
CRM to see what
information is
available
Gather Insight\
By clicking on a contract
or account, you can view
all of their activity
history, outstanding
follow-up items and
other pertinent
information
Update Information
CRM provides a place
to log call notes, save
important emails, and
update information so
everyone knows where
things stand
Assign Tasks
Often times you’ll need
to assign a follow-up
task for yourself or
someone else on your
team
Measures What’s working
•A real time view of business
•A single solution for insight
•Customizable Reports
We Make Things Happen
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Follow Up
Assigning task in CRM
improves collaboration
and creates true
accountability
Scenario
Streamline your Service and Support organization
Customer logs a Case
When a customer has a
problem , they can log a
case online or call your
support team
We Make Things Happen
Case is Routed
Case can be
automatically routed to
a queue based upon
business rules
Gather Insight
An agent works the
case, reviewing
account information
such as entitlements
and activity history
Find Solutions
The agent can quickly
solve the case using
suggested solutions
from the knowledgebase
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Case Closed
The agent
communicates the
solution over the phone Customer Portal
uses an email template Customer has 24/7 selfand closes the case
service access to their case
history, the knowledgebase &
online community through the
customer portal
At The End
Choosing the right CRM helps client interaction and
understanding efficient initiating process of better service
and customer retention.
Thanks,
T Srinivas Rao
+91-9866006060
[email protected]
THANK YOU
Namapur Infosoft Pvt Ltd
# 8-2-684/J/7A, I & II Floor,
Bhavani Nagar, Road No 12
Banjara Hills, Hyderabad – 500034
Ph: 040-23374750
Mobile: 9391025052
We Make Things Happen
www.ninfosoft.com