Horizon URSA Dilemma for Libraries • ILL demand is rising • Cost per request same for past 10 years • 75% of ILL cost.
Download ReportTranscript Horizon URSA Dilemma for Libraries • ILL demand is rising • Cost per request same for past 10 years • 75% of ILL cost.
Horizon URSA Dilemma for Libraries • ILL demand is rising • Cost per request same for past 10 years • 75% of ILL cost is staff time • ILL delivery time is still 14-16 days • Library budgets have been reduced 40 35 30 25 Cost Delivery Demand 20 15 10 5 0 1990 Today Dynix Confidential – Internal Use Only The Dynix Solution: Automate ILL • Empower your Users • Liberate your Staff – Automate routine tasks – Reduce per request costs & speed delivery – Route “difficult” requests to staff • Maximize your investments in collections and standards-based systems with direct consortial borrowing Dynix Confidential – Internal Use Only User-placed requests empower users • Place own requests and see results – Books & other returnable materials – Journal articles & other non-returnables • Online citation • OpenURL link resolver • Library catalog – Multi-volume works • View own requests online • Cancel own requests • Users say they love it! * Dynix Confidential – Internal Use Only Virtual Catalog Searches w/ Horizon Information Portal Library A Library B Library C • Library selects catalogs users can search • Library selects lenders for each user type • System finds lenders with requested item available Dynix Confidential – Internal Use Only How a Request is Placed 1. Search virtual catalogs or physical union catalogs 2. Request from summary list or click title to view bibliographic details & holdings Dynix Confidential – Internal Use Only 3. Holdings information displays on detail screen. Dynix Confidential – Internal Use Only 4. User chooses action & delivery options Dynix Confidential – Internal Use Only 5. User completes simple options on Request Form Dynix Confidential – Internal Use Only 6. User sees results immediately – with cost & other details in printable format Dynix Confidential – Internal Use Only Article Request Options Start Select Options Request Search library catalog Pick journal Delivery & cost Fill in article info Online search Citation Delivery & cost “Grabs” article info OpenURL link resolver Source Delivery & cost “Grabs” article info Fill-in Web Form N/A N/A Fill in user & article info Dynix Confidential – Internal Use Only Article Request 1. Search library catalogs. 2. Pick title containing desired article. 3. User enters article details if not passed in from search of online database or OpenURL link resolver Dynix Confidential – Internal Use Only OpenURL Link Resolver Library defines look & feel, options offered by user type Dynix Confidential – Internal Use Only Multi-Volume Request Dynix Confidential – Internal Use Only Ordering specific volumes Volume 2 is placed on request User can return to previous screen and request other volumes Dynix Confidential – Internal Use Only Request Management • The most automated interlibrary loan system available. • Links to many local circulation systems (DCB) make it an ideal solution for multivendor consortia, public and academic libraries. • Focuses staff time and expertise on difficult-to-find requests Dynix Confidential – Internal Use Only Staff Menus See workload at a glance Place new requests Look up requests Dynix Confidential – Internal Use Only Flexible Staff Workflows Perform staff tasks on a single request or on batches Click Request ID to edit request details Dynix Confidential – Internal Use Only Request Details Editable Staff can change defaults, conditions or decline requests Email may be sent to staff at borrowing library Dynix Confidential – Internal Use Only Receive Materials Automates by linking with circulation • Assigns lenders by availability • Places holds at lender, checks out item • Creates bib/holding at user’s library to hold, route and check out Dynix Confidential – Internal Use Only Statistical Reporting Activity reports on activity, turnaround time & fill rates New reports: Collection Development Copyright Lender fees Dynix Confidential – Internal Use Only Summary of Filled Borrowing Activity for Utah Valley System Beginning:Ending: Activity Reports Lenders Borrowing Agency Utah State UVSC Weber U Wyoming Zion State Alta Community College American Fork Public Library Brigham Young University Beginning: Ending: Highland Public Library Borrowing Activity for Provo Library Marsall College Lenders Filled Unfilled Total Fill Rate % Filled Turnaround Orem Public Library Total Loans Copies Rocky Road College Springville Public Library College of the Canyons Dwight Foster Public Library USC Library Hartford County Public Total Lassen Community College Palm Harbor Public Plymouth District Library Shasta College Talbot County Free Library Wellesley College Print Total Dynix Confidential Print – Internal Use Only Standards expand ILL options Direct Delivery or Pickup Traditional ILL Lender to user Library-to-Library Direct Consortial Borrowing Reciprocal Borrowing Walk-in ILL ISO 10160/10161 and NISO Z39.83 (NCIP) allow libraries new options for resource sharing Circ-based ILL Dynix Confidential – Internal Use Only Liberates Staff • Uses Direct Consortial Borrowing model to revolutionize resource sharing – Place holds on remote resources • Lender hold integrates ILL requests with local holds • Borrower bib/item creation & hold key to easy circulation – Pick up at “Home Library” – Direct Delivery to users – Pickup at Lender • Based on NCIP DCB Profile 3 – Optional “mapping” for non-NCIP systems • Also supports “traditional” interlibrary loan Dynix Confidential – Internal Use Only Using the DCB Model Horizon Interlibrary Loan Horizon Information Portal Automated Request Virtual Catalog Search Request Mgmt Lib B Lib C Patron self service requesting Lib A Request Management: • Checks home library for ownership (dotted line) • Profiles local ILL policies for availability and automatic lender assignment • Integrates with major ILS for lending & borrowing staff tasks Dynix Confidential – Internal Use Only How does DCB work? User Borrowing Library Lending Library Horizon ILL Requests Materials Hold placed at first lender; optional picklist Checks home library ownership; lender availability Fill Checks item out; print label/wrapper Automatically moves to next lender or expires Receive Creates temp bib & item; places hold; circ routing, user notification & checkout Can generate email & notices Return Checkin on circ, then return, Can generate labels/wrappers Complete Checks in item Transaction may be archived Dynix Confidential – Internal Use Only Borrowing activates link to Circulation Dynix Confidential – Internal Use Only Impact of DCB Model •User placed requests increase by 50% annually •ILL costs can be reduced to $8/request •75% of ILL cost is staff time •ILL delivery time can be 2-4 days on average •No new staff needed to handle increased volume 70 60 50 40 Cost Delivery Demand 30 20 10 0 ILL DCB Dynix Confidential – Internal Use Only DCB Speeds Delivery Days to Fill Request 20 15 10 5 Interlibrary Loan Direct Consortial Borrowing 0 Dynix Confidential – Internal Use Only DCB Reduces Costs Cost per Request 30 25 20 15 10 5 Interlibrary Loan Direct Consortial Borrowing 0 Dynix Confidential – Internal Use Only DCB Reduces Demand for “Traditional” ILL 140 120 100 80 60 40 Interlibrary Loan Direct Consortial Borrowing Total Requests 20 0 Dynix Confidential – Internal Use Only ILL Product Components • Horizon Interlibrary Loan – – – – Request placement Request management Reciprocal Borrowing NCIP Initiator and Responder • Horizon NCIP Responder – Automates staff workflows • Horizon Information Portal – Adds dedup of search results – Provides request status for users Dynix Confidential – Internal Use Only Technical Design Consortium or customer site Horizon Information Portal External Catalog s Local Circulation System NCIP Gateway ILL Software Horizon Information Portal ISO ILL Gateway Dynix ASP External ILL Systems Dynix Confidential – Internal Use Only Questions? Dynix Confidential – Internal Use Only TM