Transcript WRNMMC Presentation

Walter Reed National Military
Medical Center
 Nation’s Medical Center
 Serving active military, retired military and dependants in
the Washington, D.C. area, across the country and around
the globe
 Largest military medical center in the United States
 Provides care in 100 clinics and other specialties
 Known for the first destination in the continental United
States for caring for
 Wounded
 Ill
 Those injured from global conflicts
WRNMMC Ophthalmology Department
11 Ophthalmologists
 1 Clinic Nurse Manager
 1 Surgical Nurse
 1 Clinic Manager
 4 Front desk staff
 1 Clinic Secretary
 7 Corpsmen
 15 Technicians
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WRNMMC Ophthalmology Department
Services include:
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Comprehensive Ophthalmology
Cataracts
Corneal and external disease
Glaucoma and anterior segment
Oculoplastics and orbital disorders
Pediatric Ophthalmology/Strabismus
Neuro-Ophthalmology
Refractive Surgery/ Vision correction
Uveitis
Vitreo-retinal conditions
WRNMMC Ophthalmology Department
 The ophthalmology clinic is committed to
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Providing comprehensive, world-class care
Latest, state-of-the art equipment and
procedures
 The ophthalmologists treat a wide range of disease,
both medically and surgically
 The patients are pediatric and adult
WRNMMC Ophthalmology Department
 The clinic sees about 100 patients per day
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About 14 patients checking in per hour
Each specialty Clinic sees 23 patients a week
 Provider will have 20 minutes per patient
Busy clinic that provides quality
care to over 500 patients per week
WRNMMC Ophthalmology Department
Internship role:
 Help
the front desk staff be
more productive
 Improve patient flow for the
clinic
WRNMMC Ophthalmology Department
 To achieve my goals I wrote two
Standard Operating Procedures (SOPs)
Front desk staff
• Technicians
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• I also updated the existing clinic SOP
WRNMMC Ophthalmology Department
 I used the following skills to write the
SOPs:
Writing skills
 Communication skills
 Knowledge from various classes
 Business law
 Human resource
 Leadership
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WRNMMC Ophthalmology Department
 SOPs will help the clinic staff and leadership
Understand the clinic mission and vision
 Define jobs
 Ensure proper clinical dress attire is worn
 Practice professional behavior
 Improve Communication
 With patients
 With other staff members
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WRNMMC Ophthalmology Department
 I learned that I am able to work with people and
encourage others to be a team player
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In a clinical environment there a many different personalities
and others may perceive events and circumstances differently
 I have always enjoyed working in a medical setting
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Chance to not only help patients but also work with staff
Use my critical thinking skills when talking and listening to
patients and the staff
 It is important that staff:
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Understand their job description
Are properly trained to do their job
Have the resources to do their job correctly and efficiently
WRNMMC Ophthalmology Department
 The internship gave me a first hand experience about
leadership
 Poor leadership
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Brings down morale
Produces poor communication
 Good Leadership
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Creates positive morale
Enables good communication
WRNMMC Ophthalmology Department
 Communication is a key to leadership
 Open communication
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Learn to listen to others
Encourage others to talk
Ask questions/clarification
Speaking up in a professional way to help others team
members
Not talking down
Never assume that the other should know
Special Thanks to
Marissa Weber M.D.
And
Walter Reed National Medical Military Center
Ophthalmology Department