WRNMMC Presentation
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Walter Reed National Military
Medical Center
Nation’s Medical Center
Serving active military, retired military and dependants in
the Washington, D.C. area, across the country and around
the globe
Largest military medical center in the United States
Provides care in 100 clinics and other specialties
Known for the first destination in the continental United
States for caring for
Wounded
Ill
Those injured from global conflicts
WRNMMC Ophthalmology Department
11 Ophthalmologists
1 Clinic Nurse Manager
1 Surgical Nurse
1 Clinic Manager
4 Front desk staff
1 Clinic Secretary
7 Corpsmen
15 Technicians
WRNMMC Ophthalmology Department
Services include:
Comprehensive Ophthalmology
Cataracts
Corneal and external disease
Glaucoma and anterior segment
Oculoplastics and orbital disorders
Pediatric Ophthalmology/Strabismus
Neuro-Ophthalmology
Refractive Surgery/ Vision correction
Uveitis
Vitreo-retinal conditions
WRNMMC Ophthalmology Department
The ophthalmology clinic is committed to
Providing comprehensive, world-class care
Latest, state-of-the art equipment and
procedures
The ophthalmologists treat a wide range of disease,
both medically and surgically
The patients are pediatric and adult
WRNMMC Ophthalmology Department
The clinic sees about 100 patients per day
About 14 patients checking in per hour
Each specialty Clinic sees 23 patients a week
Provider will have 20 minutes per patient
Busy clinic that provides quality
care to over 500 patients per week
WRNMMC Ophthalmology Department
Internship role:
Help
the front desk staff be
more productive
Improve patient flow for the
clinic
WRNMMC Ophthalmology Department
To achieve my goals I wrote two
Standard Operating Procedures (SOPs)
Front desk staff
• Technicians
•
• I also updated the existing clinic SOP
WRNMMC Ophthalmology Department
I used the following skills to write the
SOPs:
Writing skills
Communication skills
Knowledge from various classes
Business law
Human resource
Leadership
WRNMMC Ophthalmology Department
SOPs will help the clinic staff and leadership
Understand the clinic mission and vision
Define jobs
Ensure proper clinical dress attire is worn
Practice professional behavior
Improve Communication
With patients
With other staff members
WRNMMC Ophthalmology Department
I learned that I am able to work with people and
encourage others to be a team player
In a clinical environment there a many different personalities
and others may perceive events and circumstances differently
I have always enjoyed working in a medical setting
Chance to not only help patients but also work with staff
Use my critical thinking skills when talking and listening to
patients and the staff
It is important that staff:
Understand their job description
Are properly trained to do their job
Have the resources to do their job correctly and efficiently
WRNMMC Ophthalmology Department
The internship gave me a first hand experience about
leadership
Poor leadership
Brings down morale
Produces poor communication
Good Leadership
Creates positive morale
Enables good communication
WRNMMC Ophthalmology Department
Communication is a key to leadership
Open communication
Learn to listen to others
Encourage others to talk
Ask questions/clarification
Speaking up in a professional way to help others team
members
Not talking down
Never assume that the other should know
Special Thanks to
Marissa Weber M.D.
And
Walter Reed National Medical Military Center
Ophthalmology Department