Transcript Symantec Enterprise Vault Mailbox Continuity.cloud

Symantec Enterprise Vault Mailbox Continuity.cloud
Service Overview
Paul Maple - Redefine IT Ltd
[email protected] Tel:0203 327 1517
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
1
Why email must operate 24/7
74%
Of all communication sent by a typical user
is sent through email
Business Critical
68%
Projected growth in corporate email traffic
between 2008 and 2012
Email Volume Increasing
30%
Of organizations experience monthly email
outages lasting at 30 min or more
Downtime =
Lost Revenue and
Productivity
Sources:
Osterman Research, Why Email Must Operate 24/7 and How to Make This Happen, 2009, Michael D. Osterman, Osterman Research, April 2009
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
The impact of an email outage
Productivity
Communication
Loss of communication
with other offices – no
access to meetings or
contacts
Internal staff and mobile
.
workers unable
to
perform role
Tangible Costs
Lost revenue or fines
incurred
Security
Increased risk of data
leakage if using personal
email
Data Loss
Lengthy downtime may
cause data loss
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Intangible costs
Business relationships
Low Cost $
High Cost $$$
Common approaches to email availability
Clustering
Replication
Tape
Email Continuity
Minutes
12 Hrs
24 Hrs
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
48 Hrs
72 Hrs
Hosted Service advantages
Protect against on-premise disasters
• When something happens to your physical facilities email
continuity will be activated automatically
Low Total Cost of Ownership
EV Mailbox
Continuity.cloud
Standby email system in
the cloud for planned
or unplanned outages
• No dedicated staffing required
• Predictable operating costs
Quick, Low Risk Deployment
• Implement in a day
Secure and Efficient
• Email is encrypted in transit via TLS
Service Level Agreement
• 99.9% service uptime
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
EV Mailbox Continuity.cloud
Key features & benefits
Feature
Benefit
No hardware or software
required
The service is quick and easy to set up with no mandatory onsite technology
to deploy, maintain or upgrade
Standby service with up to 90
days of historical email
During an email outage users can not only receive and send new email, but
also have access to up to 90 days of historical email
Automatic service activation
and deactivation
When an unplanned outage happens, the IT department can concentrate on
resolving the problem knowing the service will deploy automatically and
restore emails to the primary email server(s) once they are back online
User friendly interface
When in continuity mode, the service has an intuitive look and feel so time
and resources spent training end users are minimized
Compatible with other
Symantec.cloud email services
Use EV Mailbox Continuity.cloud in conjunction with other
Symantec.cloud service offerings such as archiving, encryption, and email
security for a comprehensive hosted email management solution
Support
Global 24/7 support in included with our service offerings and delivered by
SaaS specialists
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
6
Continuity email flow – Email server available
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
7
User experience – Email server available
• When the mail server is available, users access their email as normal
• Outlook contains an Email Continuity folder deployed by the Administrator
• 90 days of historical email is maintained in the Email Continuity folder
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Continuity email flow – Email server not available
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
9
User experience – Email server not available
• Users click on the Email Continuity folder to access the continuity service mailbox
• During an outage, users receive new email and can send, reply and forward mail
• Easy to use search facility and access to up to 90 days of historical email
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Continuity email flow – recovery mode
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
11
EV Mailbox Continuity.cloud - Administrator view
• Administrators can decide whether users have the ability to send, reply and forward
whilst in continuity mode
• At a glance view of which domains have Email Continuity active
• Statistics on how many emails were sent, replied and forwarded during continuity mode
Hosted Email Continuity L Client Presentation
Summary
• Simple solution with no onsite hardware or mandatory software to
deploy or manage
• Standby service with 90 days of historical email, including external
and internal mail
• Activates and deactivates automatically
• Intuitive user interface with advanced search capabilities,
send/reply/forward, mail formatting
• Access from Microsoft Outlook, Web portal or mobile devices
including Blackberry (with optional client)
• Can be bought stand alone or in conjunction with other email security
and management services from Symantec.cloud
• 24x7x365 support provided by a hosted services global leader
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
13
Next steps
• Schedule a service demonstration
• Request a quote
• Request a free trial
• Visit www.symanteccloud.com for additional Information
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Thank you!
Paul Maple
[email protected]
Redefine IT Ltd Tel:0203 327 1517
Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in
the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied,
are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
15
Additional Slides
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
16
Symantec MessageLabs Email Continuity.cloud
Key Features:
• No hardware or software
required
• Standby service with up to 90
days of historical email
• Automatic service activation
and deactivation
• User friendly interface
• Integrated with other
Symantec Hosted Service
offerings
• 24x7 support, maintenance
and upgrades included with
subscription
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Archiving and Continuity Service Deployment process
1: Ordering
2: User setup
3: Firewall
• Complete provisioning
form & submit the order
• Service activated &
welcome email sent
• Use CloudLink to import
AD user lists & schedule
automatic sync of new
users
• Open firewall to
Symantec.cloud data
centre IPs
6: Test
5: Failover
4: Configure
• Log-in to the interface to
search and recover
archived email
• Configure/check failover
route in ClientNet (Email
Continuity service only)
• Create journaling contact,
create SMTP connector,
configure TLS and activate
journaling
7: Deploy
• Roll out Microsoft
Outlook/OWA archive
folder to all users
Total time to deploy
• Approx. 3 hours
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
18
BlackBerry integration
 SMS/Pin-to-Pin/Call Log Archiving
 Access your whole email archive
 Consistent user experience
Thick Client
Unlimited Mailbox
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Quick Search
19