Transcript MaxAndOptimizeExistingAvayax - Rocky Mountain Avaya User`s

August 2014
Maximizing and Optimizing your
Existing Avaya Investment
Sponsored by Sunturn
Agenda
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9am – 10:00am
Members Only Session
10am – 10:45am
“VMware & Cloud based Computing” – Avaya
10:45am – 11:30pm Network Region Topologies
Best Practices – Sunturn
11:30pm - Noon
Uses for Call Center Vectoring - Sunturn
Noon – 1:00pm
Lunch
1pm – 2pm
Avaya Diagnostic Server – Sunturn
2pm – 3pm
Live Training – Avaya Support Portal – Avaya
Door Prize – 2pm
• Better sound in the palm of your hand
– Enjoy your music on the go, everywhere you go. The
SoundLink® Mini Bluetooth speaker delivers full,
natural sound from an ultra-compact speaker that fits in
the palm of your hand. It connects wirelessly to your
smartphone, tablet or other Bluetooth device, so you can
listen to your music, videos or games anytime,
anywhere. Just grab it and go.
– * Must be present to win
Network Region Best Practices
• Brian Karch
– Sunturn Avaya Solutions Architect
Network Region Best Practices
• PBX moving from TDM to IP and SIP
• PBX is an Application on the LAN / WAN
• In General …
– PBX installed with Default Values (TDM)
– Needs to be re-designed and Customized for the
actual Network
Network Region Best Practices
• PROCR
• Network Regions (how things talk)
• Codec Sets (sine wave to 1’s and 0’s)
• LAN, WAN, SIP
• Transcoding - Voice Mail, Call Recording, SBC’s
• End to End Quality of Service
Network Region Best Practices
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IP Network Map
Media Gateway Controller List
Alternate Gatekeeper List
Port Networks and TN Circuit Packs
Before NR re-design (Default)

NR1
Core 1
Location:
(1) Main
Codec Set:
1
DPT:
VoIP Channels: 45
NR80
IGAR LDN:
R
TTS:
NR2
No IGAR trunks
Site 2
MG-s: 11 (G430)
Location:
(2) 390
Codec Set:
(1) Main
Codec Set:

IGAR Public:
Session Manager SIP
Location:
£
No CLANs
No IP Phones
1
£
DPT:
No VoIP channels
1
DPT:
No VoIP channels
R
TTS:
No CLANs
IGAR LDN:
No IP Phones
IGAR LDN:
£
R
TTS:
No CLANs
No IP Phones
No IGAR trunks
IGAR Public:
No IGAR trunks
No media gateways
IGAR Public:
No media gateways

NR3

NR77
Site 3
Avaya Call Recording
Location:
Location:
(77) Call Recording
Codec Set:
(3) Core3
Codec Set:
7
£
DPT:
No VoIP channels
TTS:
R
1
DPT:
VoIP Channels: 720
IP Phones:
IP Phones:
IGAR LDN:
£
IGAR LDN:
No IGAR trunks
IGAR Public:
MG-s: 1 (G450), 2 (G450), 3 (G450)
No media gateways

NR4

NR10
Site 4
Site 10
Location:
(4) Core2
Codec Set:
(10) Liberty
Codec Set:
R
429
25
No IGAR trunks
IGAR Public:
Location:
TTS:
No CLANs
No CLANs
1
VoIP Channels: 240
DPT:
£
1
DPT:
VoIP Channels: 240
R
IGAR LDN:
118
MG-s: 4 (G450)
IGAR Public:
MG-s: 10 (G450)
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NR7

NR5
remote-users
Site 5
(1) Main
Codec Set:
2
No VoIP channels
DPT:
£
TTS:
No CLANs
No IP Phones
IGAR LDN:
No IGAR trunks
Location:
R

NR6
(5) 8744
Codec Set:
1
VoIP Channels: 480
Site 6
DPT:
£
IGAR Public:
Location:
No media gateways
Codec Set:
(6) Westmoor
1
VoIP Channels: 320
DPT:
£
IGAR LDN:
IGAR Public:
MG-s: 6 (G450)
TTS:
No CLANs
IP Phones:
316
No IGAR trunks
R
IGAR LDN:
IGAR Public:
MG-s: 5 (G450), 50 (G450)
TTS:
No CLANs
IP Phones:
TTS:
240
No IGAR trunks
IGAR Public:
No IGAR trunks
Location:
£
No CLANs
IP Phones:
No CLANs
IP Phones:
IGAR LDN:
TTS:
382
No IGAR trunks
R
R
After NR re-design
NR4

Site 4
NR10

Site 10
Location: (4) Core2
Codec Set:
1
DPT: £ TTS: R
VoIP Channels: 240
No CLANs
IP Phones: 227
IGAR LDN:
No IGAR trunks
IGAR Public:
MG-s: 4 (G450)
remote-users
Location: (1) Main
Codec Set:
1
No VoIP channels
DPT:
TTS:
£
No CLANs
IP Phones: 1
No IGAR trunks
IGAR LDN:
IGAR Public:
No media gateways
Location: (10) Liberty
Codec Set:
1
DPT: £ TTS: R
VoIP Channels: 240
No CLANs
IP Phones: 83
IGAR LDN:
No IGAR trunks
IGAR Public:
MG-s: 10 (G450)
R

NR5
Site 5

NR77
Location: (5) 8744
Codec Set:
1
VoIP Channels: 480
DPT: £ TTS: R
No CLANs
IP Phones: 251
No IGAR trunks
IGAR LDN:
IGAR Public:
MG-s: 5 (G450), 50 (G450)
NR6
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NR7
Core
Location: (77) Call Recording
Codec Set:
7
No VoIP channels
Location: (1) Main
Codec Set:
1
VoIP Channels: 320
IGAR LDN:
IGAR Public:
No media gateways

PROCR/MPLS/Intervene
Location: (6) Westmoor
Codec Set:
1
DPT: £ TTS: R
VoIP Channels: 320
No CLANs
IP Phones: 324
IGAR LDN:
No IGAR trunks
IGAR Public:
MG-s: 6 (G450)
Location: (1) Main
Codec Set:
1
No VoIP channels
IGAR LDN:
IGAR Public:
No media gateways
DPT:
TTS:
£
No CLANs
IP Phones: 29
No IGAR trunks
DPT:
TTS:
£
No CLANs
IP Phones: 1
No IGAR trunks
R
IGAR LDN:
IGAR Public:
No media gateways
Location: (1) Main
Codec Set:
1
No VoIP channels
DPT: £ TTS: R
No CLANs
No IP Phones
No IGAR trunks
Description
Codec1
Codec2
Codec3
Encryption
NR80

Session Manager SIP
Location: (1) Main
Codec Set:
1
No VoIP channels
DPT: £ TTS: R
No CLANs
No IP Phones
No IGAR trunks
IGAR LDN:
IGAR Public:
No media gateways
NR60

NR3

Test Region
Site 3
Location: (1) Main
Codec Set:
6
VoIP Channels: 45
Location: (3) Core3
Codec Set:
1
DPT: £ TTS: R
VoIP Channels: 720
No CLANs
IP Phones: 380
IGAR LDN:
No IGAR trunks
IGAR Public:
MG-s: 1 (G450), 2 (G450), 3 (G450)
IGAR LDN:
IGAR Public:
MG-s: 60 (G430)
DPT: £ TTS: R
No CLANs
IP Phones: 1
No IGAR trunks
DPT: £ TTS: R
No CLANs
No IP Phones
No IGAR trunks
Voice Mail
Site 2
Location: (2) 390
Codec Set:
1
No VoIP channels
IGAR LDN:
IGAR Public:
MG-s: 12 (G450)
NR99
IGAR LDN:
IGAR Public:
No media gateways
NR2
R

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NR100
Site 6
NR1
Avaya Call Recording
DPT: £ TTS: R
No CLANs
No IP Phones
No IGAR trunks
CodecSet1
IPTele’s
g.711mu
g.729a
g.729
none
CodecSet3
VoiceMail
g.711
none
CodecSet7
CallRecording
g.711.mu
g.729a
none
Uses for Call Center Vectoring
• Kitty Donahue
– Sunturn Call Center Engineer / Project Manager
Routing with Vectors
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Time of Day
Time of Day – Service Hours
VDN Variables
Utilizing VRT Tables
Sample Vector for Discussion
Sample Vector for Discussion
Routing with Vectors
• Time of Day/Holiday – Steps in a vector
Routing with Vectors
• Time of Day – Service Hours
Routing with Vectors
• Service Hour Table
Routing with Vectors
• Utilizing VDN Variables to customize
routing – VDN tab
Routing with Vectors
• Utilizing VDN Variables to customize
routing – vector steps
Routing with Vectors
• Utilizing VRT Tables – Steps in vectors
Routing with Vectors
• Utilizing VRT Tables – VRT entries for ANI
Routing with Vectors
• Utilizing VRT Tables – VRT entries for
Area Codes
Routing with Vectors
• Utilizing Variables for Vectors – Quick
Glance
Routing with Vectors
• Loop Count Vector
Routing with Vectors
• Loop Count Vector
Avaya Diagnostic Server
• Rob Nixon
– Sunturn Operations VP
Avaya Diagnostic Server
• Avaya Diagnostic Server Overview
– Benefits and Components
– Customer Requirements
• Feature Details and Logistics
• Use Cases
• Summary
Components and Terminology
Avaya Diagnostic Server
with SLA Mon™ Technology
SLA Mon™ Server
SAL Gateway
Endpoint
Diagnostics
Network
Monitoring
• SAL gateway – available to all Avaya maintenance customers
– Secure connection between Avaya and the enterprise
– Gateway for Avaya services delivery
• SLA Mon™ server – available to Support Advantage Preferred and
Avaya Networking GE maintenance customers
– Endpoint Diagnostics
– Network Monitoring
Resolve Complex Issues Faster
Agent
WAN
Agent
Empowers Customers
with Ground Breaking Tools
Agent
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Customer Controlled tool providing secure remote
access, endpoint diagnostics, and network monitoring
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Patented SLA Mon™ technology enables
engineers to resolve issues remotely faster
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Smart Agents embedded in Avaya products –
No need for other complex equipment
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Historical analysis reduces “define and assign time”
ADS Requirements
• Support Advantage Preferred agreement – Direct,
Wholesale, Retail or Co-delivery
• Installed Base of 25 or more Avaya Networking Switches
with Avaya Networking Support Services GE or above
• Deployed on customer premises
• Requires its own physical or virtual server
• Partner access to the customer’s Avaya Diagnostic Server
can be done via SAL Concentrator or other method of
connectivity
• Licensing – SAL=no, SLAMon=yes
SAL Gateway
• Remote Access
• Alarm Transport
• Automatic Software Updates (ADS R2.0)
SLAMon Server
SLA Mon™ Server
Endpoint Diagnostics
Network Monitoring
Agent
Agent
Agent
• Endpoint Diagnostics
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Phone Remote Control
Event Monitoring
Screen Capture
Packet Capture
Bulk Calls
WAN
Agent
Agent
• Network Monitoring
– End to End Network
Performance *
– Hop by Hop QoS Analysis*
– Historical Statistics *
* ADS R2.0
Sal Agents
• Intelligent agents (SLA Mon agents) are embedded in…
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9600 Series Deskphones
G430/G450 Media Gateways
ERS and VSP Ethernet switches
• The agents are controlled by the SLA Mon server to perform…
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Network Monitoring (all agents)
Endpoint Diagnostics (IP phone agents)
• The agent must be enabled in each host product.
• In the case of IP phones, specific agent functions must be enabled
individually.
• The SLA Mon server must discover each agent, and each agent must
register with the server.
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Registration includes authentication using digital certificates, and a key exchange for encryption.
Once an agent is registered, the communication between the server and the agent is encrypted
Endpoint Diagnostics – Remote Control
Endpoint Diagnostics – Packet Capture
Network Monitoring
Monitor Network
Performance
• Packet Loss
• Jitter
• Delay
Emulate Traffic
Types
• Voice
• Video
• Data
Monitor hop-byhop QoS
Integrity
• DSCP end to end
preservation
• Per hop marking
changes
Keep a 60 day
history of
network statistics
to correlate
product, solution,
or network
disruptions
End to End Network Performance
Detail Matrix for Test Pair
Detailed Historical Performance Graphs
Hop-by-Hop QoS Monitoring
Proactive Alarming
Use Case
Use Case
Use Case
Use Case
Use Case
Summary
Save Money
Solve Issues
Faster
No need for
additional
expensive
equipment
Define and
assign issues to
the right
personnel quickly
Lower your
maintenance
costs
Collaborate
quickly to
correlate error
issues
Focus on
managing your
internal
resources
Reduce onsite
dispatches
Improve User
Productivity
Easy to install
with simple
and intuitive GUI
Mitigate future
issues by gaining
visibility into
network history
Set up and test
deployments to
quickly
troubleshoot
potential errors
Backup Slides
Supported Products with SLAMon Agents
• For the latest information please go to:
https://downloads.avaya.com/css/P8/documents/100180195