Transcript mCB GoBetween presentationx

GoBetween
Secure portal communications
GoBetween
What is GoBetween?
GoBetween is Mikkom’s new secure
messaging portal.
It is the safest, most convenient and cost-effective
way to exchange sensitive data between clinicians
and patients or directly between clinical staff.
The GoBetween system resides entirely within the
hospital or clinic network environment, ensuring
complete data integrity and patient confidentiality.
GoBetween
What does GoBetween Provide?
GoBetween
• Provides a secure, encrypted path for 2-way
exchange of sensitive, patient-related
information between patient and clinic or
doctor and doctor
• Has the ability to attach and share embedded
data within the secure message
• Conforms to (UK, US and Canadian) data
protection and clinical and information
governance rules for patient confidentiality
• Guarantees that no data ends up stored outside
the clinical network – e.g. on the mobile or
fixed line devices or within the mobile or
hosted networks
GoBetween
What are the benefits of GoBetween?
GoBetween benefits include:
• The ability to securely contact and share data
with patients and co-workers without using “open
channels”, such as email or text messaging (SMS).
• Immediate notification of new message arrival
(via SMS or email)
• Allows all traffic passing through GoBetween to
be mirrored in the patient record, providing a full
audit trail of events.
• Access from any fixed or mobile PC or any
“smart” mobile device, irrespective of operating
system or mobile network.
GoBetween
Patient comms without GoBetween
Outbound communications
– from clinic to patient
Clinic
Email
Insecure: email address may be wrong
Unreliable: email may be blocked,
automatically go to Spam, or not read
for days
Patient
Database
Telephone calls
Inefficient: generally limited to the hours that
the staff in clinic or hospital call centre work
Cumbersome: (in the UK) cannot leave message
on answerphones or voicemail – multiple calls
needed to reach the patient
“Patient unfriendly”: Potentially annoying for
patients being disturbed at work or in the
evenings, or to receive calls from “unknown”
numbers
Text
Insecure: (better than email but) still
may be delivered to the wrong person
(or not delivered at all if number is
wrong or incomplete)
Limited in scope: can only deliver
short messages
Letters
Slow: 2-3 days to arrive with a patient
Insecure: could be lost, delayed,
intercepted or opened by partners or
parents
Costly: (in the UK) approx. £1.50 total
cost per letter
GoBetween
Patient comms without GoBetween
Inbound communications –
from patient to clinic
Clinic
Email (usually via specific Webforms)
Cumbersome / expensive: (good) web forms
take time and effort to design, need to fit in with
internal processes and systems and are
expensive to maintain, as internal systems
change or are removed and/or replaced
Patient
Database
Telephone calls
Inefficient: generally limited to the hours that
the staff in clinic or hospital call centre work.
Cumbersome: Takes up staff time to (a) find the
correct person / department and then takes up
departmental staff time dealing with the call.
Costly: Needs “real people” to do this task
Patient dis-satisfaction: often “on hold” or
being passed from person to person to have
issue resolved – frustrating for patients
Text
Limited in scope: Few systems handle
inbound texting (Mikkom’s
Messenger system does!)
Letters
Slow / ineffective: may take days to be
handled and all incoming letters need to be
processed and matched against patients,
handled, stored etc.
Costly: 10-15 minutes handling time per letter,
for processing,
GoBetween
Patient comms with GoBetween
Clinic (secure IT environment)
Information can be
copied into the secure
“vault” from the patient
database
Patient
database
GoBetween
message “traffic”
may be logged
back into the
patient record
Encrypted traffic
Patient logs into their
secure portal and can
exchange messages with
their healthcare
provider.
GoBetween
“Vault”
Healthcare
professionals can
send secure,
encrypted messages
using the GoBetween
message portal. If
desired, they can also
attach diagrams,
charts or other useful
information for the
patient.
The patient is notified
of new messages by
text or email via
“normal channels”.
GoBetween
Patient comms with GoBetween
2-way communications via a single
pathway,”24/7/365”, via fixed or mobile
networks
• Patients
– Patients can access GoBetween from their PC or
their mobile device (smartphone or tablet)
• Clinicians
– Can seek help or share patient data, without the
information ever leaving the hospital environment.
• Recipients do not need to be logged into the
clinic network to receive message alerts; they
can even be on-call at home or at a conference.
GoBetween
How does GoBetween work?
Clinic wants to
send a message
to another
doctor for a
second opinion.
Example 1. Using GoBetween for doctor –
doctor communications
Secure clinic Network
Dr A: Please contact
me as soon as
There
is a message
possible.
I need a
GoBetween
from
the
cliniconfor
second“Vault”
opinion
youX-Ray
in your
this
. portal
Dr B: Yes, could be
serious, bring them
in for further checks.
Dr A: Please contact
me as soon as
possible. I need a
second opinion on
this X-Ray . TheThe
clinic
doctor
is notified
The doctor logs into their portal and
examines the attachment, possibly
using their mobile device
A text or email is
sent to notify the
doctor that a
message is waiting
thatuploads
a new message
an
from
attachment
the doctor
intohas
thearrived.
“Vault”.
Key features:
• The receiving doctor can use his own device (e.g. smartphone,
tablet device, etc.) to read the message or see attachments
• No data is left on the receiving device.
GoBetween
How does GoBetween work?
Clinic wants to
send a message
to the patient
Example 2. Using GoBetween for patient
– clinic communications
Secure clinic Network
CLINIC: Dear
patient, your results
from your recent
check-up are back.
Thecontact
clinic the
is notified
Please
clinic,
as asoon
as message
that
new
possible.
from the patient has
arrived.
CLINIC:
CLINIC:Dear
Dearpatient,
You
have
aresults
new
your
patient,
results
your
from
message
waiting
your
from
recent
your recent
check-up
GoBetween
are
check-up
back.
Please
are
back.
in your
secure
“Vault”
contact
Pleasemailbox
contact
the clinic,
theas
soon
clinic,asaspossible.
soon as
possible.
PATIENT: Do I need
PATIENT:
to come Do
back
I need
into
to comethe
back
clinic?
into
the clinic?
CLINIC: Yes. You are
booked in clinic on
21-Mar-14 at 14:00.
Please click Rebook
to choose a different
time or date.
A text
orand
email
is
The
clinic
patient
can have
sent
to notify
the
an “IM”
conversation.
The
thateven
a book or
patient can
message
is waiting
rebook their
appointments
through the portal, helping to
minimise missed appointments.
Key features:
• Patient is notified as quickly as possible
• NO information is left on the patient’s PC or phone.
• Patient sends their reply from “INSIDE” GoBetween
– they do NOT message from their own device
The The
patient
patient
follows
logsthe
intolink
toGoBetween
the Mikkomand
“Choose
responds
and
Book”
to the
(mCB)
clinic,
system
leaving
and
a
can
message
rebookinfor
theaClinic’s
more
convenient
GoBetween
timemailbox
and / or
date.
GoBetween
GoBetween Summary
GoBetween is
• Highly secure, using encryption at several levels
• Channel / device independent – but NOT an “App”
• 2-way communications – allows patients to
communicate back to the clinic, at a time and in a
manner best for them
• Fast to implement – needs no additional special
hardware
• Cost-effective - scalable to fit a clinic or hospital’s
needs
• Compatible with most EMR/PAS systems – without
needing to swap out the whole EMR system
• Tried and tested in existing international healthcare
environments
GoBetween