Transcript English - Zebra Technologies Corporation

August, 2015
Quick Reference Guide:
How to Request
Accessories under
Comprehensive Coverage
ZEBRA TECHNOLOGIES
CONTENT
• Comprehensive Coverage overview
• How to Request Accessory Replacement under Comprehensive
Coverage:
• Online via the RMA Portal
• By completing the RMA Form
• Contacts for Further Assistance
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TRULY COMPREHENSIVE COVERAGE
Service from the Start with Comprehensive Coverage:
• Goes beyond normal wear and tear
• Covers internal and external components damaged through accidental breakage
• Now extends to select accessories that ship together with following products:
•
ES400, MC1000, MC17XX, MC21XX, MC3000 Family, MC3100 Series, MC35XX, MC50XX, MC55XX,
MC65XX, MC70XX, MC75XX, MC9000 Series, MC9190-G, MC9590, VC5090, WT4090 Series mobile
computers, RS309, RS409, RS507 scanners, RS419
• At the time an eligible product is returned to the service center for repair, we will
replace missing or damaged1:
•
•
•
•
•
•
Styluses – STYLUS
Tethers – TETHER
Screen protectors – PROTECTOR
Hand straps – STRAP
Battery doors, where applicable – BATT DOOR
Corded adapter (ADPTRWT-RS507-R for RS507 only) – CORDED ADAPTER
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1) As indicated by the customer when they complete the RMA.
HOW TO REQUEST ACCESSORY REPLACEMENT UNDER
COMPREHENSIVE COVERAGE
To log a repair request for faulty equipment you should request a
RMA (Return Materials Authorization) either by:
• Logging a request via the RMA portal (the quickest and recommended option)
• Completing the RMA form and sending by fax or email
• Telephone:
• In the case of Advanced Exchange, inform the agent of your accessory request when calling
Please note that:
• It is not possible to request stand-alone accessory replacement.
• Accessories will only be replaced if specifically requested when logging a
faulty unit:
• It is not mandatory to return damaged accessories when sending in unit for repair.
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HOW TO REQUEST ACCESSORY REPLACEMENT VIA THE RMA PORTAL
1.
Go to the RMA portal: www.zebra.com/rma-emea
• Click on Request Repair (Note: new users must first register)
2.
3.
4.
Select Problem Area
Select Problem Description
In Additional Problem Description field:
• Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT
/ BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only)
•
Example - CP: STRAP
• If requesting battery door it must be stated if required for standard or extended battery size
• Battery door for MC70 and MC75 should be specified by type - 1900mAh, 3600mAh, 3800mAh
and 4800mAh
•
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Example - CP: BATT DOOR 1900
CP: BATT DOOR 3600
CP: BATT DOOR 3800
CP: BATT DOOR 4800
EXAMPLE OF HOW ACCESSORY REPLACEMENT REQUESTS SHOULD
BE LOGGED VIA THE ONLINE RMA PORTAL FORM
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HOW TO REQUEST ACCESSORIES WITH RMA FORM
1.
2.
3.
4.
5.
Download the appropriate RMA form for your country from the RMA portal
Enter Product Number
Enter Serial Number
Enter Problem Code (obtained from RMA Page Online)
Enter Fault Description followed by:
• Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT
/ BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only)
•
Example - CP: STRAP
• If requesting battery door it must be stated if required for standard or extended battery size
• Battery door for MC70 and MC75 should specified by type - 1900mAh, 3600mAh, 3800mAh a
4800mAh
•
6.
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Example - CP: BATT DOOR 1900
CP: BATT DOOR 3600
CP: BATT DOOR 3800
CP: BATT DOOR 4800
Completed form should be emailed or faxed as appropriate to us
EXAMPLE OF HOW ACCESSORY REPLACEMENT REQUESTS SHOULD
BE LOGGED ON THE COUNTRY REPAIR FORM
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FURTHER ASSISTANCE
For further information on Comprehensive Coverage or
assistance with support requests, please contact:
• Customer Interaction Centre:
[email protected]
• For Telephone Support Contact numbers please go to:
www.zebra.com/rma-emea
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THANK YOU…