Transcript Service Department Overview and Capabilities

Overview of Service Dept
Yokogawa Indonesia
ISO 9001:2000
ISO/IEC 17025
PT SISTEMINDRA KONTROLINDO
PT YOKOGAWA INDONESIA
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Copyright © 2004, Yokogawa Indonesia
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Service Responsibilities
ü Provide after sales support and maintenance service of Yokogawa
ü Maintain the hotstandby system and cold spares for emergency
call services by the customers.
ü Provide highly quality and safety services
ü Provide the customer training to the customers
ü Contribute to Yokogawa overseas services network support
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Copyright
Yokogawa
Indonesia
Copyright©©2004
2004,
Yokogawa
Indonesia
<date/time>
YIN-CMK
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SERVICE & BUSINESS DEPT.
Service & Business Dept. (SVD)
Suharsono
08121076185/021-7402524
Q/A & Skill Up
Suharsono
System Services Gr.
Kuntoro
System
Suwahyo/Djoko S
Start Up
Djoko S/Suwahyo
Product Services Gr.
A.Rifai
Technical Support Gr.
Kuntoro/A.Rifai
PCI/Analyzer
Firmansyah/M.Ikbal
Cust.Training
Rahmani/Astrid
Demo Asset
Astrid/Singgih
Repair Shop
M.Ikbal/Lazim F
1.Firmansyah (0811824064)
Lib./Doc
Singgih/Peina
2.Lazim Falah (08129464530)
Response Center
Gatot S/Insan G
1.Insan Gunawan (0811938036)
3.Yoyok Tricahyo (081584118840)
4.M.Ikbal (08129516314)
5.A.Rifai (0811979529)
2.Suparmanto (08161833647)
Service Business Gr.
Nasip Pardi
Contract
Santoso/Rully
Adm Support
Lusiana Tobing
0816637969
0818166537
Spare Part
Rully/Fadila
1.Daniel Tambunan (0818129506)
2.Rully (0816821725)
1.A.Peina (0816723794/021-70155809)
3.Santoso (0811900247)
2.Astrid (08128159010)
4.Fadila (0812942869)
3.Singgih (08129817821)
5.Nasip Pardi (0811997685)
4.Rahmani
3.Noor Rohim (0811806030)
4.Alim Cahyadi
5.Gatot Sugiarto (08187067470
6.Kuntoro (0811815453/0251-336174)
7Djoko Sukowijono (0811806029)
Rev.B_ Aug 2004
8. Suwahyo (0811815476/021-77824962)
Service Branch (BBO)
G.N.Arya/08155160178
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Yokogawa
Indonesia
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2004,
Yokogawa
Indonesia
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Service Branch (SBO)
Arudyanto/Dwi Hasvi
0811544954
/0816520724/0
811346389
Total SVBD
: 25
Manager
: 1
Adm.Support
: 1
All of Service Member is Mandatory to
Support Service Business
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Group Responsibilities
System and Product Service Group:
ü Execute the daily site service activities included: AMC,
SDM, 24hours On Call Services etc.
ü Supporting effectively the service branch offices.
ü Manpower estimator for service job proposal
ü Managed the service tools
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Copyright
Yokogawa
Indonesia
Copyright©©2004
2004,
Yokogawa
Indonesia
<date/time>
YIN-CMK
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Group Responsibilities
Technical Support Group:
ü Mainly execute the daily service activities at in house
facilities. E.g: Customer training, repair shop and calibration
laboratory.
ü Internal Skill Up Program coordinator
ü Manage the service documents and others service facilities.
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Copyright
Yokogawa
Indonesia
Copyright©©2004
2004,
Yokogawa
Indonesia
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YIN-CMK
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Available Service
Annual Maintenance Contract
Shutdown Maintenance
24-Hours Emergency Service
On Call Service
Customer Training
Technical Consultation
Lab and Site Calibration Job
Start-Up and Commissioning
Parts Replacement & Repair Shop
Maintenance Engineering Solution
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Yokogawa
Indonesia
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2004,
Yokogawa
Indonesia
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YIN-CMK
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Customer Training Center
•Various training (over 30 packages) are offering
to the customers
•Fundamental, engineering and maintenance courses
for : DCS, Scada/PLC, Analyzer System, Field Instruments
•Process control basic theory and practice
•Basic Calibration and Metrology ISO/IEC 17025 standard
•Fieldbus courses
•Others courses upon request.
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Yokogawa
Indonesia
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2004,
Yokogawa
Indonesia
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Calibration Services
•
•
•
•
ISO 9001 approved calibration under an assured quality system
Calibration work with adjustment (if required)
ISO/IEC 17025 accredited by KAN
Issuance of certificate such as calibration, uncertainty and
accuracy traceability.
• Calibration work max 7 workdays.
• Lending of Substitute Units with no cost
Accredited by:
ISO/IEC 17025
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Yokogawa
Indonesia
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2004,
Yokogawa
Indonesia
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YIN-CMK
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Hot-Standby system facilities
3 Centum CS systems
2 Centum XL systems
3 uXL systems
1 Centum V system
2 Centum CS1000
systems
All PC’s in Office are on the same
network
All systems connected through Ethernet
Dedicated Training
Systems
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Indonesia
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2004,
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Indonesia
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Thank you
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Copyright
Yokogawa
Indonesia
Copyright©©2004
2004,
Yokogawa
Indonesia
<date/time>
YIN-CMK
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