Transcript CRITERIA FOR EXCELLENCE 1. Leadership 1.2 How do you

TQA EDUCATION CRITERIA 2007
TQA Education Criteria
Organizational Profile
System Operation
Leading Triad
Result Triad
System Foundation
TQA Education Criteria
ORGANIZATIONAL PROFILE
TQA Education Criteria
ORGANIZATIONAL PROFILE : WHAT
TQA Education Criteria
ORGANIZATIONAL PROFILE : WHY
TQA Education Criteria
ORGANIZATIONAL PROFILE
P1. Organizational Description
What are your key org. characteristics?
P1. Organizational Challenges
What are your key org. challenges?
a. Org. Env.
b. Org. Relationship
a. Comp. Env.
b. St. context
1. Service/Product
1. Structure/Governance
1. Comp. Position
2. Culture
2. Cust./Stakeholder/MK
2. Success Factors
3. Workforce
3. Supplier/Collaborator
3. Comparison
c. Performance
Improvement
System
4. Facilities/Tech
4. Supplier, Std.,
Stakeholder Partnering
Relationship &
Communication
5. Regulatory
WHAT ARE YOUR KEY..?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
1. Leadership
1.1 How do your senior leaders lead?
a. Vision & Values
b. Communication & Org. Performance
1. How to set, deploy & show commitment
1. How to communicate & engage workforce
2. How to promote environment
2. How to create action for accomplishment
3. How to create sustainable organization
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
1. Leadership
1.2 How do you govern & address your social responsibilities?
a. Organizational Governance
b. Legal & Ethical Behavior
1. How to review & achieve G-system
1. How to address social impact & legal issues
2. How to evaluate & Improve G-system
2. How to promote ethical behavior
HOW DO YOU…?
c. Support of Key Communities
How to identify, support & strengthen key
communities
TQA Education Criteria
CRITERIA FOR EXCELLENCE
2. Strategic Planning
2.1 How do you develop your strategy?
a. Strategy Development Process
b. Strategic Objectives
1. How to conduct strategic planning
1. What are your key ST objectives & goals
2. How to ensure & use key strategic input
2. How to address ST challenges &
advantages, innovation, balance short & long
term & needs of stakeholders
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
2. Strategic Planning
2.2 How do you deploy your strategy?
a. Action Plan Dev. & Deployment
b. Performance Projection
1. How to develop & deploy action plan
What are your performance projection
How to determine & compare your projection
How to address performance gaps
2. How to ensure adequate resources
3. How to establish & deploy modified AP
4. What are your key action plans & How to cope key changes
5. What are your key HR plan & How to cope key needs
HOW DO YOU…?
6. What are your KPI & How to ensure alignment & coverage
TQA Education Criteria
CRITERIA FOR EXCELLENCE
3. Student, Stakeholder and Market Focus
3.1 How do you Obtain & Use Student, Stakeholder & MK Knowledge?
a. Std. Stakeholder & MK Knowledge
HOW DO YOU…?
1. How to identify Std. & market segment
2. How to use VOC & feedback to determine requirement, need, expectation
3. How to use VOC & feedback to become more customer focused & opp. For innovation
4. How to keep customer & MK listening & learning method current
TQA Education Criteria
CRITERIA FOR EXCELLENCE
3. Student, Stakeholder and Market Focus
3.2 How do you build relationships & grow Std. & Stakeholder Sat. & loyalty?
a. Relationship Building
b. Satisfaction Determination
1. How to build relationship
1. How to determine & use sat., dissat. & loyalty
2. How & What are key access mechanism
2. How to follow up & receive feedback
3. How to manage & resolve complaint
3. How to obtain & use info. relative to comp.
4. How to keep your approaches current
4. How to keep your approaches current
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
4. Measurement, Analysis & Knowledge Management
4.1 How do you measure, analyze & then improve organizational performance?
a. Performance Measurement
b. P. Analysis, Review & Improvement
1. How to select, collect, align, integrate.
& what are your KPI
1. How to review, analyze, & assess
performance & capabilities
2. How to select & use comparative data
2. How to translate review finding into
improvement & innovation
3. How to keep PMS current
HOW DO YOU…?
3. How to incorporate review result into system
evaluation & improvement of key process
TQA Education Criteria
CRITERIA FOR EXCELLENCE
4. Measurement, Analysis & Knowledge Management
4.2 How do you manage your Info., Info. Technology & Org. Knowledge?
a. Management of Info. Resources
b. Data, Info & Knowledge Management
1. How to make needed D/I available &
accessible
1. How to ensure accuracy. Integrity, reliability,
timeliness, security & Confidentiality
2. How to ensure reliability security
& user friendliness of HW/SW
2. How to collect, transfer, identify & share K.
, and use K. in strategic planning process
3. How to ensure HW/SW & D/I continuity
4. How to keep approaches, HW/SW current
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
5. Workforce Focus
HOW DO YOU…?
5.1 How do you engage your workforce to achieve Org. & personal success?
a. Workforce Enrichment
b. Workforce & Leader development
1. How to determine Engage. & Sat. Factors
1. Workforce development & learning system
2. How to foster Org. culture conducive to
high performance & motivated workforce
2. Leader development & learning system
3. Workforce performance management
3. How to evaluate dev. & learning system Eff.
4. How to manage career progress. & successor
c. Workforce Engagement Ass.
1. How to assess WF engagement, sat.
2. How to relate & use assessment finding
to improve WF engagement & org. results
TQA Education Criteria
CRITERIA FOR EXCELLENCE
5. Workforce Focus
5.2 How do you build effective & supportive workforce environment?
a. Workforce Capability & Capacity
b. Workforce Climate
1. How to assess WF capability & capacity
1. How to ensure & improve workplace health,
safety & security
2. How to recruit, hire, place &retain new E
3. How to manage & organize workforce
2. How to support WF via policies, services
& benefits
4. How to prepare WF for changing capability & capacity need.
How to ensure continuity, minimize impact from WF reduction
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
6. Process Management
6.1 How do you design your work system?
a. Core Competencies
b. Work Process Design
1. How to determine core competencies
2. How to design & innovate work system
1. What are your key work processes
How relate to core competencies
customer value & org. success
c. Emergency Readiness
2. How to determine process requirements
1. How to ensure work system & workplace
preparedness for disaster or emergencies
3. How to design & innovate work process
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
6. Process Management
6.2 How do you manage & improve your key org. work processes?
a. Work Process Management
b. Work Process Improvement
1. How to ensure design requirements
What are KPI & in-process measures
1. How to improve work process, to keep work
process current, and share lesson learned to
drive learning & innovation
2. How to prevent variability, variation,
minimize inspection cost, prevent errors
& reworks
HOW DO YOU…?
TQA Education Criteria
CRITERIA FOR EXCELLENCE
7. Results
SUMMARIZE YOUR ORG. KPI
SHOW CURRENT LEVELS & TRENDS
7.1 Student learning outcomes
SEGMENT YOUR RESULTS
SHOW COMPARISON
7.4 Workforce-focused outcomes
1. WF engagement, satisfaction, WF dev.
2. WF capability, capacity, retention, skill
7.2 Student- & stakeholder-focused outcomes 3. WF climate, workplace health, safety
1. Satisfaction & Dissatisfaction
security, WF services, benefit
2. Perceived value, persistence, + referral, relationship
Student learning results
7.3 Budgetary, financial & market outcomes
7.5 Process effectiveness outcomes
1. Operation performance of WS
1. Budgetary & financial & cost containment, viability
2. Operation performance of WP,
2. MK performance, MK share, position, growth
productivity, cycle time, E&E, Innovation
TQA Education Criteria
CRITERIA FOR EXCELLENCE
7. Results
SUMMARIZE YOUR ORG. KPI
SHOW CURRENT LEVELS & TRENDS
SEGMENT YOUR RESULTS
SHOW COMPARISON
7.6 Leadership outcomes
1.
2.
3.
4.
5.
Accomplishment of Org. Strategy & Action plan
Ethical behavior, stakeholder trust in senior leader & G-system
& breaches of ethical behavior
Fiscal accountability (internal & external)
Regulatory, safety, accreditation, legal compliance
Org. citizenship in support of key communities
TQA Education Criteria