Transcript EOC_Staff - Chatham Emergency Management Agency

Emergency Operations Plan
Support Annex F
EOC Staff Manual
Updated June 2009
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Purpose of this training
Program outline and schedule
Instructor and class introductions
Cell phones, radios, and pagers
Breaks, facilities, and emergency exits.
EOC Purpose
To provide a central location from which
local government can provide interagency
coordination and executive decisions in
support of incident response and recovery
operations.
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Collect, evaluate and disseminate incident
information
Analyze jurisdictional impacts and set
appropriate priority actions
Manage requests, procurement, and
utilization of resources.
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ASOC – Air Support Operations Center
EAA – Evacuation Assemble Area
EOC – Emergency Operations Center
EOP – Emergency Operations Plan
MACS – Multi-Agency Coordination System
LSC – Logistics Section Chief
OSC – Operations Section Chief
PSC – Planning Section Chief.
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Addresses planned response to natural
disasters, technological incidents, acts of
terrorism, and weapons of mass destruction
Applicable to all who have responsibilities
during EOC operations.
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Robert T. Stafford Disaster Relief and
Emergency Assistance Act
Homeland Security Presidential Directive
(HSPD) #5
Georgia Emergency Management Act of 1981
Chatham County Code, Chapter 21, Article III
CEMA Director
EOC Manager and EOC Section Chiefs.
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Incidents are typically managed at the lowest
organizational and jurisdictional level
Incident management activities will be initiated
and conducted using NIMS principles
The Chatham County EOC will be activated to
support local government and/or agency
response as needed.
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Intended only within the boundaries of
Chatham County
Provides site support only, not response
activities managed by an Incident Commander
Municipal departments maintain response
plans that coincide with the EOC Plan.
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NIMS is a flexible framework of doctrines,
concepts, principles, terminology, and
organizational processes that is applicable to
all hazards and jurisdictions
The structure is based on three
organizational constructs – ICS, MACS, and
Public Information.
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MACS define the operating characteristics,
management components, and
organizational structure of supporting
incident management entities engaged
through mutual-aid agreements and other
predetermined assistance arrangements.
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The Incident Command
System (ICS) defines the
characteristics and
structure of incident
management throughout
the life cycle of an incident.
EOC
Common Operating Picture
 Policy Direction
 Communications Support
 Resources
 Strategic Planning
 Legal and Financial Support
 Overall Situation Reporting
and Incident Action Planning.
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ON-SCENE INCIDENT COMMAND
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On-Scene Response
Execute Incident Action Plans
Coordinates Needs with EOC.
EOC vs ICS
EOC
POLICY
COORDINATION
OPERATIONAL
RESPONSE
RESPONDERS
ICS
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ESF-1, Transportation
ESF-2, Communications
ESF-3, Public Works
ESF-4, Firefighting Services
ESF-5, Emergency Management
ESF-6, Mass Care and Sheltering
ESF-7, Resources
ESF-8, Health and Medical
ESF-9, Search and Rescue
ESF-10, Hazardous Materials
ESF-11, Pets, Agriculture and
Historic/Cultural Preservation
 ESF-12, Utilities
 ESF-13, Public Safety and
Security
 ESF-14, Recovery/Mitigation
 ESF-15, Public Affairs
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Coordinates between the EOC
and Incident Commander(s)
Uses operational periods as
time frame
Sets objectives based upon the
incident
May involve one or more
strategies.
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CPG outlines the goals
Goals are implemented
into the IAP
IAP is distributed to the
EOC Staff
EOC staff share the IAP
and related goals with ICS
in the field.
Goals are achieved
through tasks.
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Follow own agency's reporting relationships
and chain-of-command
All tobacco use is strictly prohibited in the EOC
Beverages should be in spill proof containers
EOC Staff members must check in/out with the
front desk and Direct Report
Telephones are for official business
Personal entertainment items must be used
with headphones.
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Public Information refers
to processes, procedures,
and systems for
communicating timely
and accurate information
to the public during crisis
or emergency situations.
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Requests for entry will be coordinated
through the EOC Manager and the Lead
Public Information Officer or the EOC Public
Information Liaison
Requests for press conferences and
interviews will be coordinated through the
Public Information Officer
Media will be escorted by a Public
Information Officer or designee at all times.
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Primary EOC site
 Old County Courthouse (OCH)
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Alternate EOC site
 Administrative Annex (Annex).
CHARACTERISTICS
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Dedicated use facility
Conference rooms
Additional space available
Equipped and maintained
for immediate technical
capabilities.
LIMITATIONS
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Access
Parking
Flooding
Wind.
Primary EOC Floor Plan
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Red- Ops
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Blue- Plans
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OrangeLogs
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GreenFinance
CHARACTERISTICS
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Estimated to withstand
Category IV hurricane
Equipped to support
partial activation
May be used as primary
EOC site to support
special events and
severe weather.
LIMITATIONS
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Work space
Immediate use
Access
Space.
Alternate EOC Floor Plan
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Comprised of Jurisdictional CEOs
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Focus on:
 Overall strategy
 Overall response priorities
 Policy setting.
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EOC Command Staff
EOC General Staff
EOC Functional Staff.
EOC Command Staff
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EOC Management
Physical Building Support
Physical Staff Support
Coordinate the Execution of
CPG Objectives.
EOC General Staff
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Planning Section Chief
Operations Section Chief
Logistics Section Chief
Finance/Administration
Section Chief.
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Involved in all EOC
positions
May hold specific
titles/roles
Representative of
agencies needed to
support EOC activities
and incident operations.
EVENT COMMAND
Command Policy Group
CEMA Director
County and Municipal
Legal Counsel
Public Information
Section and JIC (ESF-15)
EOC Manager
EOC Support
Unit Leader
EOC COMMAND STAFF
EOC Liaison
Officer
Command and
Management
EOC Maintenance
Support
EOC Legal
Liaison
EOC Security
Support
EOC Safety
Officer
EOC Technology
Specialist
EOC Public
Information Liaison
EOC Communications
Specialist
EOC Phone Operations
Unit Leader
EOC Radio
Specialist
EOC Phone
Operators
EOC EAS/LEIN
Specialist
EOC GENERAL STAFF
EOC Planning
Section Chief
EOC Operations
Section Chief
EOC Logistics
Section Chief
EOC Finance/Admin
Section Chief
General Staff
EOC FUNCTIONAL STAFF
EOC Situation
Unit Leader
EOC Emergency
Services Branch Director
EOC Situation
Recorder
ESF-4 Fire Services
Group Supervisor
EOC Intelligence
Collector
ESF-9 SAR
Group Supervisor
EOC Display
Processor
EOC Documentation
Unit Leader
EOC Reproduction
Specialist
EOC Damage
Assessment Coordinator
EOC Deputy
Logistics Chief
EOC Services
Branch Director
ESF-2 Communications
Unit Leader
ESF-10 Hazmat
Group Supervisor
ESF-8 Medical
Unit Leader
ESF-13 Public Safety &
Security Group Supervisor
ESF-11 Food Services
Unit Leader
EOC Military
Support Liaison
EOC Human Services
Branch Director
EOC Support
Branch Director
ESF-7 Resources
Unit Leader
EOC Time
Unit Leader
EOC Personnel
Time Recorder
EOC Equipment
Time Recorder
EOC Compensation &
Claims Unit Leader
EOC Compensation
Injury Specialist
EOC Claims
Specialist
EOC Administrative
Support Unit Leader
EOC GIS
Analyst
ESF-6 Mass Care &
Shelter Group Supervisor
EOC General Recorder
ESF-8 Health & Medical
Group Supervisor
EOC Facilities
Unit Leader
EOC Cost
Unit Leader
ESF-11 Pets & Animals
Group Supervisor
ESF-1 Ground Support
Unit Leader
EOC Procurement
Unit Leader
EOC Demobilization
Unit Leader
EOC Technical
Specialist Unit Leader
EOC Infrastructure
Branch Director
ESF-3 Public Works &
Engineering Group Super
ESF-12 Energy & Utilities
Group Supervisor
ESF-1 Evacuation/Re-Entry
Branch Director
EOC Evacuation Assembly
Area Group Supervisor
EOC Staging
Area Manager
EOC ASOC Group
Supervisor (Air Boss)
EOC Supply
Unit Leader
EOC Administrative and
Clerical Assistants
Functional Staff
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Job Aids for every EOC Position
Job Aids Identify:
 Position Coordinator and Chain of Command
 Staffing Requirements for each Operational Period
 Training Requirements
 General and Specific Responsibilities.
EOC Training Requirements
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All EOC staff are required
to successfully complete
IS-100, IS-200, IS-700,
and IS-800
Certain positions will
require IS-300 and IS-400
and other training unique
to their EOC position.
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Ensure effective operations
Occurs after plan is modified
Occurs when significant staffing changes
occur.
Occurs when an authorized official determines
that an event may require assistance due to
the scope or magnitude of an emergency.
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Determined by the EOC Manager
In accordance with EOC Activation Sequence
Based upon the scope and complexity of the
incident
Includes considerations for manageable span
of control.
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Mass Care and Sheltering
Stress Management
Medical Treatment and First Aid
Emergency Evacuation.
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Level 3—Monitoring
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Level 2—Partial Activation
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Level 1—Full Activation.
Level 3 – Monitoring
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Prepare for a potential event or manage an
ongoing response
Ensure appropriate personnel are at a state of
readiness
Provide efficient management and
dissemination of information.
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Provide enhanced coordination to on going
incident
Ensure appropriate agencies are prepared
should events escalate
Manage information flow between on scene
response, local, state, and federal agencies,
the media and the public.
Level 2 - continued
Command Policy Group
County and Municipal
Legal Counsel
Public Information
Section and JIC (ESF-15)
EOC Manager
EOC Support
Unit Leader
EOC Liaison
Officer
EOC Maintenance
Support
EOC Legal
Liaison
EOC Security
Support
EOC Safety
Officer
EOC Technology
Specialist
EOC Public
Information Liaison
EOC Communications
Specialist
EOC Phone Operations
Unit Leader
EOC Radio
Specialist
EOC Phone
Operators
EOC EAS/LEIN
Specialist
EOC Planning
Section Chief
EOC Situation
Unit Leader
EOC Operations
Section Chief
EOC Emergency
Services Branch Director
EOC Situation
Recorder
ESF-4 Fire Services
Group Supervisor
EOC Intelligence
Collector
ESF-9 SAR
Group Supervisor
EOC Display
Processor
EOC Documentation
Unit Leader
EOC Reproduction
Specialist
EOC Damage
Assessment Coordinator
EOC Logistics
Section Chief
EOC Deputy
Logistics Chief
EOC Services
Branch Director
ESF-2 Communications
Unit Leader
ESF-10 Hazmat
Group Supervisor
ESF-8 Medical
Unit Leader
ESF-13 Public Safety &
Security Group Supervisor
ESF-11 Food Services
Unit Leader
EOC Military
Support Liaison
EOC Human Services
Branch Director
EOC Support
Branch Director
ESF-7 Resources
Unit Leader
EOC Finance/Admin
Section Chief
EOC Time
Unit Leader
EOC Personnel
Time Recorder
EOC Equipment
Time Recorder
EOC Compensation &
Claims Unit Leader
EOC Compensation
Injury Specialist
EOC Claims
Specialist
EOC Administrative
Support Unit Leader
EOC GIS
Analyst
ESF-6 Mass Care &
Shelter Group Supervisor
EOC Supply
Unit Leader
EOC General Recorder
ESF-8 Health & Medical
Group Supervisor
EOC Facilities
Unit Leader
EOC Cost
Unit Leader
ESF-11 Pets & Animals
Group Supervisor
ESF-1 Ground Support
Unit Leader
EOC Procurement
Unit Leader
EOC Demobilization
Unit Leader
EOC Technical
Specialist Unit Leader
EOC Infrastructure
Branch Director
ESF-3 Public Works &
Engineering Group Super
ESF-12 Energy & Utilities
Group Supervisor
ESF-1 Evacuation/Re-Entry
Branch Director
EOC Evacuation Assembly
Area Group Supervisor
EOC Staging
Area Manager
EOC ASOC Group
Supervisor (Air Boss)
EOC Administrative and
Clerical Assistants
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Ensure EOC is fully staffed and functional
Ensure necessary local and state resources
are deployed to address impact(s)
Maximize level of coordination.
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Appropriate agency identification badges
Appropriate EOC identification badges
Sign-In/Sign-Out
Media, visitors, and guests escorts
Breaks
Unauthorized personnel.
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White – Command and Management
Blue – Planning Section
Red – Operations Section
Orange – Logistics Section
Green – Finance and Admin Section.
EOC
LOGISTICS
Christine
Charlamaine
Agency Name up to
two lines maximum
Expires: January 1, 2010
EOC
FINANCE/ADMIN
Expires: January 1, 2010
EOC
PLANNING
EOC
VISITOR
ESCORT
REQUIRED
Agency Name up to
two lines maximum
Expires: January 1, 2010
EOC
OPERATIONS
EOC VISITOR
Expires: January 1, 2010
EOC
MANAGEMENT
EOC STAFF
Agency Name up to
two lines maximum
EOC STAFF
Christine
Charlamaine
Expires: January 1, 2010
Agency Name up to
two lines maximum
Christine
Charlamaine
EOC STAFF
COMMAND
POLICY GROUP
Agency Name up to
two lines maximum
Christine
Charlamaine
EOC STAFF
Expires: January 1, 2010
Christine
Charlamaine
EOC STAFF
Agency Name up to
two lines maximum
EOC STAFF
Christine
Charlamaine
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Set length of time to
achieve objectives
May vary in length
Commonly between
8-12 hours
Should not exceed
24 hours.
Incident Cycle (Planning P)
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Notification
Thorough Size-Up
Information Gathering
Briefing / ICS-201
Initial Command Mtg.
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CPG Meeting
Command and General
Staff Meeting.
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Determines how strategies
will be accomplished
Assigns resources
Identifies methods for
monitoring.
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Review ICS 215
Incident safety
Assess operations
effectiveness
Assess resource
efficiency
Information
gathering.
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Command and General
Staff attend
Validates the proposed
Operational Plan
Outlines resource
requirements
IAP component
submittals.
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Series of standard
forms and supporting
documents
Conveys intent and
direction for the Period.
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Beginning of new
Operational Period
Presents the IAP
Brief-outs to EOC staff.
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Operations directs
implementation
Specific to the Ops
Period
Plan is evaluated
trough the Period
Adjustments made
to meet objectives.
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Emergency Operating
Records
Legal and Financial
Records.
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Allows system access through
internet
Allows users to be created at
any time
New boards may be created or
edited
Creates a time line of history of
the event and actions taken.
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ICS Forms
EOC Forms
After Action Reports
(AAR).
EOC Forms Common to All
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Forms that are used by all EOC Positions:
 EOC-123 – Credentialing and Accountability
 EOC-124 – Reporting for Duty Checklist
 EOC -126 – Staff Position Shutdown
 EOC-128 – After Action Critique
 ICS-211 – EOC Check-In/Check-Out
 ICS-213 – EOC Message Form
 ICS-214 – EOC Unit Log
 EOC-237 – Shift Change Briefing
 EOC-238 – Position SitRep.
EOC-123 EOC Staff Credentialing
and Personal Accountability
EOC-124 EOC Reporting
For Duty Checklist
EOC-126 EOC Staff Position
Shutdown Checklist
EOC-128 EOC After Action Critique
and Reporting Checklist
ICS-211 EOC Check In/Out Log
ICS-213 EOC General Message
ICS-214 EOC Unit Log
EOC-237 EOC Shift Change
Briefing Agenda
EOC-238 EOC Position
Situation Report Form
POSITION SITUATION REPORTING
Position Title:
Operational Period:
SITUATION
SUMMARY
This information will
be posted in the
Master Situation
Report. Please
indicate the major
issues as they
relate to this
function.
Keep notes as brief
as possible without
excluding critical
information.
Complete and
submit a Position
Situation Report for
each Operational
Period.
Submit to Section Chief. Section Chief will submit to Situation Unit Leader
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Resource requests (internal/external)
Resource priority levels
 Life Threatening (LT)
 Urgent (U)
 Routine (R)
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Resource Tracking
State Request Management.
EOC-406 EOC Resource Request,
Order and Tracking Flow Chart
EOC RESOURCE REQUEST, ORDER AND TRACKING FLOW
RESOURCE REQUEST MADE THROUGH THE EOC
Field Request
For Resource
Received in
EOC
EOC Staffer
Formats
Request for
Submission
Logistics Section
Chief
Approves or
Verifies Request
EOC Staffer
Makes Request
To SOC thru
Call Takers
SOC Processes
And Assigns
Request to RP
SOC-RP
Coordinates
Specifics
with EOC RP
EOC RP Tracks
And Notifies
Logistics Section
Of Status
Resource
Delivered
Tracked through
Supply Unit
RESOURCE REQUEST NOT MADE THROUGH THE EOC
SOC Receives
Field Request
For Resource
Not from EOC
SOC Processes
And Assigns
Request to RP
SOC Call Taker
Forwards
Request To SOC
Action Officer
SOC Action
Officer Contacts
EOC Logistics
Officer to Verify
SOC-RP
Coordinates
Specifics
with EOC RP
EOC RP Tracks
And Notifies
Ops Officer of
Status
EOC Operations
Officer Coord
With EOC RP
Resource
Delivered
Verified Request
EOC Logs Officer
Confirms with
SOC Action Ofcr
Tracked through
Supply Unit
EOC-406
April 2009
EOC-407 EOC Resource
Request Form
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Define and
communicate
detailed staffing
requirements
Verify staffing and
training requirements
Develop record
keeping systems.
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Decision Making
Termination
Preparedness &
Notification
EOC Shut Down
Post-Incident Evaluation.
EOC Command Staff
EOC Command Staff
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EOC Manager
EOC Public Information Liaison
EOC Safety Officer
EOC Liaison Officer
EOC Legal Officer
EOC Support Unit Leader.
EOC Command Staff Org Chart
Command Policy Group
EOC Manager
EOC Support
Unit Leader
EOC Liaison
Officer
EOC Maintenance
Support
EOC Legal
Liaison
EOC Security
Support
EOC Safety
Officer
EOC Technology
Specialist
EOC Public
Information Liaison
EOC Communications
Specialist
EOC Radio
Specialist
EOC EAS/LEIN
Specialist
EOC Phone Operations
Unit Leader
EOC Phone
Operators
EOC Manager
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Approves/Authorizes Incident Action Plans (IAP)
Establishes EOC Priorities & Objectives
Assesses and Recommends Evacuation Orders
Prepares Local State of Emergency Declarations
Requests Mutual Aid
Approves Additional Resource Requests
Staffed with the CEMA Director and CEMA AD.
EOC Public Information Liaison
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Advises staff on information managed
through the Joint Information Center
and/or Chief PIO
Maintains current information summaries
and displays
Provides information on status of incident
Monitors media reports for accuracy
Oversees EOC Phone Operations.
EOC Safety Officer
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Establishes safety efforts
Monitors safety status of response
Provides immediate notification of serious
injury or death
Initial point of contact for medical
emergencies in EOC
Authority to stop and/or prevent unsafe acts
Coordinates critical incident stress
management.
EOC Liaison Officer
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Assists with establishment & coordination of
interagency contacts
Point of contact for agency representatives
Provides incident status to agencies
Monitors operations to identify interagency issues
Participates in planning meetings.
EOC Legal Liaison
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Serves as a Liaison to the Legal Team advising
the Command Policy Group
Ensures legal rules are applied in all applications
Advises the EOC Manager on legal implications
and allowances.
EOC Support Unit Leader
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Manages administration of WebEOC
Manages computer technicians
Monitors operations to identify EOC
support issues
Ensures EOC maintenance & security
functions are maintained
Participates in planning meetings.
EOC Maintenance Support
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Assists in determining required facilities and
furnishings
Arranges for continuous maintenance of
facilities
Ensures utilities and restroom operation
Responds to requests for building maintenance.
EOC Security Support
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Ensures appropriate security at the EOC
Coordinates with Support Branch when
assistance is needed
Monitors security checkpoints
Addresses security issues with EOC Support
Unit Leader.
EOC Technology Specialist
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Coordinates technological needs
Ensures proper function of technology
equipment
Operates and maintains cyber security
Serves as Subject Matter Expert (SME) for
internet and network
Maintains accountability for equipment.
EOC Communications Specialist
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Coordinates phone needs
Maintains functionality of all phone
equipment
Serves as Subject Matter Expert (SME) for
phone equipment
Ensures accountability for phone and
communications equipment.
EOC Radio Specialist
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Provides briefings to EOC Support Unit
Leader
Maintains message log of transmissions
Maintains list of frequency assignments and
radio designators.
EOC COMMAND SECTION
EOC Planning Section
EOC Planning Section
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Coordinates development of IAP
Check-in activities and record maintenance
Establishes information requirements and
reporting schedules
Collects and analyzes information
Prepares situation reports
Develops maps and visual aids
Coordinates planning meetings
Conducts long range/contingency planning.
EOC Planning Section
Command Policy Group
EOC Manager
EOC Planning
Section Chief
EOC Situation
Unit Leader
EOC Situation
Recorder
EOC Intelligence
Collector
EOC Display
Processor
EOC Documentation
Unit Leader
EOC Reproduction
Specialist
EOC Damage
Assessment Coordinator
EOC GIS
Analyst
EOC General Recorder
EOC Demobilization
Unit Leader
EOC Technical
Specialist Unit Leader
EOC Planning Section Chief
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Prepares objectives and make assignments
within the section.
Oversees development of briefings, displays,
and plans
Coordinates the consolidation of key
information into reports
Maintains maps, charts, and status boards
Establishes historical records collection process
Oversees IAP development.
Meetings
 Incident Cycle meetings are facilitated and/or
managed by the Planning Section Chief
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Command Meeting Regarding Incident Objectives
Command and General Staff Meeting
Tactics Meeting
Planning Meeting
Operations Briefing.
Incident Action Plan (IAP)
Central planning tool
Level of detail will vary
Written at outset of response and continuously
revised and evaluated
 Prepared by Planning Section
 Approved by EOC Manager
 Implemented by Operations Section.
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 Components of the IAP
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SITREP (Review of Previous Operational Period)
Incident Briefing (ICS 201)
Meteorological Status (ICS 201-1)
Map Sketch (ICS 201-2)
Organization Assignment (ICS 201-3)
Resource Summary (ICs 201-4)
Damage and Air Ops Summary (ICS 201-5)…
 Components of the IAP (continued)
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Incident Objectives/Response Summary (ICS 202)
EOC Positions and Phone Numbers (ICS 203)
Communications Plan (ICS 205)
Medical Plan (ICS 206)
Health and Safety Analysis (ICS 223)
Environmental Summary (ICS 224)
Meeting Schedule (ICS 230)
EOC Situation Unit Leader





Provides current situation and
intelligence assessments
Develops situation and
intelligence reports
Seeks available information
Evaluates the content of
incoming field situations and
major incident reports
Ensures the orderly flow of
incident-related information.
Situation Report (SITREP)





Responsibility of Planning Section
Situation information is gathered at all levels
SITREP is approved by EOC Manager
Documentation Unit Leader distributes
SITREP to all EOC Section Chiefs
EOC Manager is responsible for ensuring all
personnel are briefed.
EOC Situation Recorder



Regularly reviews incoming reports
Summarizes reports for IAP development
Monitors situation reports for IAP
effectiveness.
EOC Intelligence Collector




Monitors the intelligence
community for new related
incident information
Relays critical and sensitive
information
Summarizes intelligence data
and provides Report to EOC
Manger and Section Chiefs
Assists with IAP development.
EOC Display Processor



Produces necessary boards and displays
Produces and updates maps
Assists Unit Leader as necessary in IAP
preparations.
EOC Documentation Unit Leader






Collects documentation from all EOC sections
Maintains accurate and complete records
Assists the EOC organization in maintaining
files, journals, and special reports
Organizes forms, logs, journals, and reports
Maintains and preserves disaster/emergency
related files and other documents
Compiles, copies, and distributes the EOC IAP.
EOC Reproduction Specialist



Assists with document
reproduction needs
Ensures sufficient copies
are available for briefings
and meetings
Reviews reproduced
documents to ensure all
copies are complete.
EOC Damage Assessment Coord.



Develops damage
assessment reports
for IAP
Monitors situation
reports
Attends meetings as
required.
EOC GIS Analyst



Designs and develops GIS
models and templates
Transposes incoming data
into GIS or related
databases
Provides GIS information
and maps for the IAP.
EOC General Recorder



Assists the Direct Report to whom assigned
Maintains detailed notes and document
activities within assignment
Transcribes any hand-written notes to
electronic files.
EOC Demobilization Unit Leader




Develops a De-Activation Plan for the EOC
Monitors the demobilization of emergency
responders and support staff
Monitors current EOC IAP
Ensures that EOC Staff complete all reports,
time sheets, etc prior to de-activation.
EOC Tech Specialist Unit Leader




Provides information and advice within area of
expertise
Responds to requests for technical advice
Monitors incident site operations and
procedures
Provides periodic situation or status reports.
EOC PLANNING SECTION
EOC Operations Section
EOC Operations Section





Coordinates resource support requests from on-scene
incident commanders through activated Emergency
Support Function (ESF) Groups/Partners
Coordinates an incident’s overall tactical operations
required to meet CPG Objectives during a given
Operational Period
Identifies and prioritizes resource requirements
Coordinates with other Staff Sections as required
Organizes as necessary and adjusts to support the
event/incident, and/or EOC activation level (3,2,1).
Staff Manual APPENDIX 12-3
EOC Operations Section
Command Policy Group
EOC Manager
EOC Operations
Section Chief
EOC Emergency
Services Branch Director
ESF-4 Fire Services
Group Supervisor
ESF-9 SAR
Group Supervisor
ESF-10 Hazmat
Group Supervisor
ESF-13 Public Safety &
Security Group Supervisor
EOC Military
Support Liaison
EOC Human Services
Branch Director
ESF-6 Mass Care &
Shelter Group Supervisor
ESF-8 Health & Medical
Group Supervisor
ESF-11 Pets & Animals
Group Supervisor
EOC Infrastructure
Branch Director
ESF-3 Public Works &
Engineering Group Super
ESF-12 Energy & Utilities
Group Supervisor
ESF-1 Evacuation/Re-Entry
Branch Director
EOC Evacuation Assembly
Area Group Supervisor
EOC Staging
Area Manager
EOC ASOC Group
Supervisor (Air Boss)
EOC Operations Section
(Branch, Group, and Manager Primary Agencies)
OPERATIONS SECTION
CEMA STAFF
EMERGENCY SERVICES BRANCH
CHATHAM COUNTY SHERIFF’S OFFICE (CCSO)
EVACUATION & RE-ENTRY BRANCH
CEMA STAFF
HUMAN SERVICES BRANCH
CHATHAM COUNTY PUBLIC HEALTH (CCPH)
INFRASTUCTURE BRANCH
CHATHAM COUNTY PUBLIC WORKS (CCPW)
AIR SUPPORT OPERATIONS GROUP
MOSQUITO CONTROL (MOSCON)
STAGING AREA MANAGER
TO BE DETERMINED (YOU?)
EOC Operations Section Chief
CEMA STAFF






Coordinates the activities of the ESF Groups assigned
to Section in order to satisfy all support requests
Directs and coordinates all operations, through
appropriate staff sections, to meet the objectives
established in the IAP each operational period
Monitors the situation, making adjustments to
support procedures and operations as needed
Prioritizes available resources, and determines the
requirements for additional resources
Responsible for all Operations Section functions
Responsible to the EOC Manager.
Staff Manual APPENDIX 12-7
Emergency Services Branch
EMERGENCY SERVICES BRANCH
CHATHAM COUNTY SHERIFF’S OFFICE (CCSO)
ESF- 4 FIRE SERVICES GROUP
SOUTHSIDE FIRE DEPARTMENT (SSFD)
ESF- 9 SEARCH & RESCUE GROUP
SAVANNAH FIRE & EMERGENCY SERVICES (SFES)
ESF- 10 HAZMAT RESPONSE GROUP
SAVANNAH FIRE & EMERGENCY SERVICES (SFES)
ESF- 13 PUBLIC SAFETY & SECURITY GROUP
SAVANNAH-CHATHAM METRO POLICE DEPARTMENT (SCMPD)
MILITARY SUPPORT LIAISONS
GANG, USCG, FS/HAAF, OTHERS AS NEEDED
EOC Emergency Services Branch Director
CHATHAM COUNTY SHERIFF’S OFFICE





Coordinates planning efforts, and execution of
operations involving ESF Groups 4, 9, 10, 13, &
assigned Military LNOs
Monitors on-going operations & recommends
adjustments to ensure progress against stated
objectives
Determines need for additional resources
Maintains contact with available support agencies
and resources
Responsible to the Operations Section Chief.
Staff Manual APPENDIX 12-19
EOC ESF-4 Group Supervisor
(Firefighting)
SOUTHSIDE FIRE DEPARTMENT
Coordinates Mutual Aid Requests
Coordinates fire response capabilities throughout
the County
 Maintains status of available firefighting agencies
and resources, and an inventory of equipment
reported lost or damaged
 Facilitates support for detection/suppression of
wildland, rural, and urban fires resulting from, or
incidentally to a significant emergency event
 Maintains contact with available support agencies
and resources.


Staff Manual APPENDIX 12-25
EOC ESF-9 Group Supervisor
(Search and Rescue)
SAVANNAH FIRE AND EMERGENCY SERVICES
Available to coordinate all Search and Rescue
response and operations upon request
 Coordinates all requests for Mutual Aid to include use
of GSAR
 Maintains status of available resources and an
inventory of equipment reported lost or damaged
 Maintains contact with available support agencies and
resources.

Staff Manual APPENDIX 12-29
EOC ESF-10 Group Supervisor
(Hazardous Materials)
SAVANNAH FIRE AND EMERGENCY SERVICES
Available upon request to coordinate responses to
HAZMAT events
 Coordinates all requests for Mutual Aid regarding
HAZMAT response
 Maintains status of available resources and an
inventory of equipment reported lost or damaged
 Maintains contact with available support agencies and
resources.

Staff Manual APPENDIX 12-33
EOC ESF-13 Group Supervisor
(Public Safety and Security)
SAVANNAH-CHATHAM METRO POLICE DEPARTMENT
Coordinates the rapid mobilization of resources to
provide support to local agencies during potential or
actual incidents requiring supplemental law
enforcement and/or security resources
 Maintains status of available law enforcement agencies
and resources, and an inventory of equipment reported
lost or damaged
 Maintains contact with available support agencies and
resources.

Staff Manual APPENDIX 12-37
EOC Military Support Liaisons
Coordinates civilian requests for support of
available military resources
 Primary POC for the EOC with their respective
military organization
 Primary Services: USCG, National Guard, Army.

Staff Manual APPENDIX 12-41
Evacuation & Re-Entry Branch
EVACUATION & RE-ENTRY BRANCH
CEMA STAFF
EAA GROUP
CITIZENS EMERGENCY RESPONSE TEAM (CERT)
FACILITIES UNIT
SAVANNAH LEISURE SERVICES (CIVIC CENTER)
REGISTRATION UNIT
AMERICAN RED CROSS (ARC)
PASSENGER SERVICES UNIT
CHATHAM COUNTY PUBLIC HEALTH (CCPH)
TRANSPORTATION UNIT
CHATHAM COUNTY FLEET OPERATIONS
EOC Evac/Re-Entry Branch Director
CEMA STAFF
Coordinates resources required to conduct
mandatory evacuations from within the County
when needed
 Establishes the Evacuation Assembly Area and
coordinates resources required to support a
mandatory evacuation of the entire County
 Monitors and supports County Re-Entry Plan
 Maintains contact with available support agencies
and resources.

Staff Manual APPENDIX 12-77
EOC EAA/ERC Group Supervisor
CITIZENS EMERGENCY RESPONSE TEAM (CERT)
Coordinates all resources supporting evacuation
operations at the Evacuation Assembly Area (EAA),
and serves as the EOC’s primary POC at the EAA
during evacuations
 EAA operations are outlined in the Chatham County
EOP, ESF-1 Annex (Transportation), Appendix 1-1
(Evacuation and Re-Entry Coordination), Tab A
(Evacuation Assembly Area Coordination)
 Supports Re-Entry and Evacuee Reception Center
(ERC) Operations
 Maintains contact with available support agencies
and resources.

Staff Manual APPENDIX 12-83
Human Services Branch
HUMAN SERVICES BRANCH
CHATHAM COUNTY HEALTH DEPARTMENT (CCHD)
ESF- 6 MASS CARE & SHELTERING GROUP
GA DEPT OF FAMILY & CHILDREN SERVICES (DFCS)
ESF- 8 HEALTH & MEDICAL GROUP
CHATHAM COUNTY PUBLIC HEALTH (CCPH)
ESF- 11 PETS & ANIMALS GROUP
SCMPD ANIMAL CONTROL
EOC Human Services Branch Director
CHATHAM COUNTY HEALTH DEPARTMENT




Coordinates planning efforts, and execution of
operations involving ESF Groups 6, 8, & 11
Monitors on-going operations & recommends
adjustments to ensure progress against stated
objectives
Determines need for additional resources
Maintains contact with available support agencies and
resources.
Staff Manual APPENDIX 12-45
EOC ESF-6 Group Supervisor
(Mass Care)
GA DEPARTMENT OF FAMILY AND CHILDREN SERVICES
Coordinates the rapid mobilization of resources to
support local agencies providing mass care and
sheltering capabilities during potential or actual
incidents
 Coordinates for the establishment of, and maintains
congregate shelters
 Coordinates for the establishment of, and maintains
mass feeding sites
 Maintains contact with available support agencies and
resources.

Staff Manual APPENDIX 12-51
EOC ESF-8 Group Supervisor
(Health and Medical Services)
CHATHAM COUNTY PUBLIC HEALTH
Coordinates the rapid mobilization of resources
to provide support to local agencies during
potential or actual incidents requiring additional
public health and/or medical services
 Provide direct support to established shelters
and mass feeding sites
 Maintains contact with available support
agencies and resources.

Staff Manual APPENDIX 12-55
EOC ESF-11 (Pets) Group Supervisor
SCMPD ANIMAL CONTROL
Coordinates the rapid mobilization of resources to
provide support to local agencies during potential or
actual incidents requiring the evacuation and/or
care of household pets and/or service animals
 Coordinates post event animal issues
 Maintains contact with available support agencies
and resources.

Staff Manual APPENDIX 12-59
Infrastructure Branch
INFRASTRUCTURE BRANCH
CHATHAM COUNTY PUBLIC WORKS (CCPW)
ESF- 3 PUBLIC WORKS & ENGINEERING GROUP
CHATHAM COUNTY PUBLIC WORKS (CCPW)
ESF- 12 ENERGY & UNTILITIES GROUP
CHATHAM COUNTY PUBLIC WORKS (CCPW)
EOC Infrastructure Branch Director
CHATHAM COUNTY PUBLIC WORKS
Coordinates planning efforts, and execution of
operations involving ESF Groups 3 & 12
 Monitors on-going operations & recommends
adjustments to ensure progress against stated
objectives
 Determines need for additional resources
 Maintains contact with available support agencies
and resources.

Staff Manual APPENDIX 12-63
EOC ESF-3 Group Supervisor
(Public Works and Engineering)
CHATHAM COUNTY PUBLIC WORKS





Coordinates the rapid mobilization of resources to
provide support to local agencies during potential or
actual incidents requiring public works and/or
engineering assets
Conduct damage assessments of County
infrastructure and facilities
Repair and Restore essential facilities and services
Manage debris
Maintains contact with available support agencies
and resources.
Staff Manual APPENDIX 12-69
EOC ESF-12 Group Supervisor
(Energy)
CHATHAM COUNTY PUBLIC WORKS
Coordinate the rapid mobilization of resources to
provide support to local agencies during potential or
actual incidents affecting energy and utility services
 Effect repairs and restoration of utility services
supporting Chatham County: Electricity, Natural
Gas, Telephone
 Maintains contact with available support agencies
and resources.

Staff Manual APPENDIX 12-73
Air Support Operations Center Group
(ASOC)
MOSQUITO CONTROL
ASOC
CHATHAM COUNTY MOSQUITO CONTROL (MOSCON)


Facilitates all incident aviation activities and
coordinates all aviation support requests
Maintains contact with available support agencies
and aviation resources.
Staging Area Manager
STAGING AREA MANAGER


Identifies, establishes, and facilitates management of
staging areas supporting response/recovery operations
Coordinates all staging area support activities and serves as the
Direct Report for all established local Staging Area Managers.
EOC Operations Section
EOC Logistics Section
EOC Logistics Section





Assigns work locations and
preliminary tasks
Identifies service and support
requirements
Coordinates reception, staging,
onward movement and
integration of personnel
Processes additional resource
requests
Estimates future capabilities.
EOC Logistics Section
Command Policy Group
EOC Manager
EOC Logistics
Section Chief
EOC Deputy
Logistics Chief
EOC Services
Branch Director
ESF-2 Communications
Unit Leader
ESF-8 Medical
Unit Leader
ESF-11 Food Services
Unit Leader
EOC Support
Branch Director
ESF-7 Resources
Unit Leader
EOC Supply
Unit Leader
EOC Facilities
Unit Leader
ESF-1 Ground Support
Unit Leader
EOC Logistics Section Chief







Develops a plan for carrying out responsibilities
Activates Branches/ Units as needed
Conducts periodic section briefings
Monitors housing, feeding, transportation and
medical needs
Establishes critical supply and equipment list
Works closely with Volunteer Organizations
Active in Disasters (VOAD)
Implements fuel plans.
EOC Deputy Logistics Chief







Serves as the Liaison between Planning and
Operations Sections
Attends all planning meetings
Keeps the Logistics Section Chief updated
Ensures the Section is properly structured
Updates Logistics plans
Reviews resource request
Keeps constant monitoring of the Critical
Resource List.
EOC Services Branch Director





Ensures that the Logistics Services Branch
functions are carried out
Ensures the Communications Unit can
support radio and telephone communications
Ensures medical support is in place
Ensures that adequate food is available
Develops Branch Plans.
EOC ESF-2 Unit Leader
(Communications)
 Develops the Communications Plan
 Activates necessary radio nets
 Ensures interoperability of communications
systems.
EOC ESF-8 Unit Leader
(Health and Medical)






Determines the number and staffing size of
sick call sites and first aid stations
Orders medical supplies as needed
Determines medical bench stock needs
Determines the current and projected needs
Works closely with Safety Officer
Establishes transportation needs for medical
evacuations.
EOC ESF-11 Food/Water Unit Leader





Determines and establishes the food service
sites
Establishes operations times for food service
Ensures that food is being handled, stored,
prepared and served in a safe manner
Works with the Dietician
Orders all food service supplies.
EOC Support Branch Director




Ensures that the Logistics Support Branch
functions are carried out
Ensures that the supply unit is properly
manned
Ensures the Facilities Unit has pre-identified
bases or camps prepared for operations
Ensures the Ground Support Unit begins
immediate status of all rolling stock.
EOC Supply Unit Leader







Develops the supply plan
Ensures that supplies are ordered
Establishes a system to track and account for
all resources
Develops the Critical Resource List
Provides accounting of all incident personnel
and equipment
Maintains inventories supplies
Receives and distributes all resources.
EOC Facilities Unit Leader




Develops the plan for staging and housing of
response personnel
Ensures that an adequate safe and healthy
facility can sleep, support and feed all
responders
Develops a security plan for all facilities
Orders necessary supplies and support items.
EOC ESF-1 Ground Support Unit
Leader (Transportation)






Develops the transportation plan for the field
response
Ensures fuel and repair parts are ordered
Provides for the scheduling of ground
transportation assets
Provides for the maintenance of response
vehicles
Develops and implements the Traffic Plan
Deploys forward maintenance repair and
refueling teams.
EOC LOGISTICS SECTION
EOC Finance/Admin Section
EOC Finance/Admin Section




Manages all EOC financial aspects
Maintains EOC personnel time records
Provides financial input
Serves as liaison between EOC and County or
Municipal Finance/Administration Sections.
EOC Finance/Admin Section
Command Policy Group
EOC Manager
EOC Finance/Admin
Section Chief
EOC Time
Unit Leader
EOC Personnel
Time Recorder
EOC Equipment
Time Recorder
EOC Compensation &
Claims Unit Leader
EOC Compensation
Injury Specialist
EOC Claims
Specialist
EOC Administrative
Support Unit Leader
EOC Administrative and
Clerical Assistants
EOC Cost
Unit Leader
EOC Procurement
Unit Leader
EOC Finance/Admin Section Chief





Provides guidance and establishes
procedures to authorize the commitment and
payment of funds
Tracks personnel time
Keeps current with day-to-day accounting
procedures
Tracks and process contracts, claims, and
other payments
Maintains and preserves all records.
EOC Time Unit Leader



Maintains and monitors personnel time
recording
Monitors time sheets, rosters, overtime
requests and other administrative support
Maintains EOC sign in time sheet.
EOC Personnel Time Recorder





Establishes and maintains a file for incident
personnel time reports
Initiates or updates a time report from all
applicable personnel
Ensures that all employee identification
information is verified
Posts personnel travel and work hours, etc, to
personnel time documents
Ensures that time reports are signed.
EOC Equipment Time Recorder






Assists units in establishing a system for
collecting equipment time reports
Posts all equipment time tickets
Prepares and uses a summary invoice for
equipment
Submits data to Time Unit Leader
Maintains current posting on all charges or
credits for fuel, parts, and service
Verifies all time data and deductions.
EOC Comp & Claims Unit Leader






Administers financial matters arising from
serious injury and/or death
Processes all other incident claims
Documents and maintains a log of all
accidents and injuries
Investigates all injury and damage claims
Coordinates and processes all administrative
paperwork on serious injuries or deaths
Maintains a log of all potential claims.
EOC Comp Injury Specialist






Establishes procedures with Medical Unit
Leader on prompt notification
Obtains copies of Incident Medical Plan
Provides written authority for persons
requiring medical treatment
Ensures that correct agency forms are being
used
Provides correct billing forms
Coordinates with Medical Liaison regarding
updates to status of personnel.
EOC Claims Specialist






Coordinates a claims prevention plan
Initiates an investigation on all claims other
than personnel injury
Obtains witness statements
Documents any incomplete investigations
Documents follow-up action needs
Updates the Compensation/Claims Unit
Leader.
EOC Admin Support Unit Leader





Determines the initial support operations
Assists Section Chief with documenting the
event
Assists with the development of the Section’s
Situation Report (SitRep)
Assists with the preparation of briefing
materials
Determines personnel assignments.
EOC Admin & Clerical Assistants







Determines the initial support operations
Assists Unit Leader with documentation
Ensures that the supply closet is completely
stocked
Assists with all filing
Assists with Check-In
Ensures all EOC staff have appropriate
identification
Ensures that the identification log stays current.
EOC Cost Unit Leader








Establishes a disaster accounting system
Monitors disaster expenditures
Ensures that all sections are documenting
cost information
Collects, compiles cost information
Obtains and records all cost data
Makes recommendations for cost savings
Compiles cumulative cost records
Organizes and prepares records for audits.
EOC Procurement Unit Leader







Contacts appropriate Unit Leaders on incident
needs
Advises Branch/Unit Leaders on procurement
procedures
Coordinates required paperwork
Obtains listing of activated
contracts/agreements
Establishes contracts with supply vendors
Coordinates use of imprest funds
Verifies all invoices.
EOC FINANCE/ADMIN SECTION
Day One Wrap-Up


Questions/Comments
Overview Day 2
 WebEOC Training
 EOC Exercise
 Hotwash


Police area/room, restore EOC readiness
Critiques.
Emergency Operations Plan
Support Annex F
EOC Staff Manual
Updated June 2009