Communication Skills Using Simulation for Physicians
(Dealing with Angry Patients and Cultural Sensitivities)
MSc.Med.Ed &Diabetes Candidate-University ofDundee
• Good non- technical (eg. vigilance, anticipation, clear
communication, team coordination) can reduce the
likelihood of error consequently of accidents.
• Simulation is a powerful tool because it allows the trainer
to systematically control the schedule prime,
presentation of feedback and introduction( or
suppression) of environmental distractions, within a safe,
Slide taken from Rhona flins ppt called
“safety at the sharp End!
Personal Limitations – managing stress and
Reports of problems caused by miscommunication amongst
Patients and the practitioners
Non- technical clinical skills
Technical skills training in Kuwait
Designing a training session for HCP
to train them on one NTS at a time .
Identifying techniques for effective
focus on dealing with angry patients
2. Being able to handle cultural issues
Standardized patients (SPs), a trained actor
used as "real" simulators
The SP playing a specific role based on given
Number of strategies
S = Set the context and identify roles and
I = Immerse in roles and practice for agreed
S = Summary presentation of progress with
F = Feedback from self, peers, and tutors
R = Refine practice building on feedback. I
Information describing students'
performance in a given activity.
Key step in the acquisition of clinical skills.
Often omitted or handled improperly in a
When effective feedback is provided and
focuses on directly observable skills and
behaviors, important personal and
educational progress can occur, Katz
Feedback & Debriefing
Importance of the feedback & debriefing
• What student Saw.
• What else the group/student Saw
• What the student Thinks
• What Goal do we want to achieve.
• Any offers how we get there
Setting the simulated scenario
Immersion & belief
Comments on : the strategies used
Improved performance ?
true progression ?
an artificial improvement!!
The results for this study would be used
designing and providing non-technical skills
session. offering practitioners, clinical skill
sessions, using simulation equipped with
standards teaching strategies to master
those skills is a milestone towards a better
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