Transcript Pulse Newsletter - Medical Center of Plano

pulse
1.2015
the
n e w s l e t t e r
Employees of the Month
A Holiday Tradition of Giving
Last month, the Reward and
Recognition Committee again
recognized six of your fellow MCP
team members for their exemplary
display of the featured standard of
behavior, “Attitude.”
A – Attitude
I will
• Bring a positive and enthusiastic attitude to work every day.
• Show compassion toward our
patients and co-workers.
• Approach problems with
a solution.
The honorees were
Jeannie Tucker – Scheduling
Kathleen Ruetz – Physical
Therapy
Eric Ofori – Neuro PCU
Rozina Ladak – Neuro PCU
Micah Eady – Case
Management
Gordana Pranjic – EVS
To nominate a co-worker, go to
our recognition website – tmcp.
werecognize.com – and click on
the nomination button in the menu
at the left. Thanks again for your
commitment and dedication to
“Excellence Always”!F
Important Dates
January 7 – Timothy Drake Grand Rounds
January 19 – PCOS Awareness Event
January 31 – North Texas 2-Step
Application Deadline
During the 2014 holiday season, MCP once again facilitated the
annual Adopt-a-Family program, which benefits kids at Plano’s
Memorial Elementary School.
Here’s the honor roll of departments and units that presented gifts
this year as sponsors to 11 different families with children enrolled at
the school.
Administration
Medical Records
Advanced Clinicals
Nursing Administration
Cardiology
Outpatient Surgery
Critical Care Unit
PACU
Endoscopy
Patient Access
Environmental Services
Quality
Infection Prevention
Risk Management
Information Systems
Respiratory Therapy
Laboratory
Rehab Therapy
Scheduling
MCP initiated the Adopt-a-Family program for Memorial
Elementary shortly after adopting the school as a community
partner in 1991. F
Our Mission
Above all else, we are committed to the care and improvement of
human life. In recognition of this commitment, we strive to deliver high
quality, cost effective healthcare in the communities we serve.
Changes to
Core Measure Abstractions
This year, several Quality
Measures (formerly known as
“Core Measure Indicators”) will be
abstracted electronically to meet
Stage 2 Meaningful Use
requirements. Measures still
requiring manual abstraction include
SCIP-Blood Glucose, Stroke, VTE,
PC, and Outpatient Indicators, in
addition to the new measures just
implemented for Alcohol and
Tobacco-Use Screening.
Adoption of the more inclusive
term “Quality Measures” puts us on
an equal footing with all the
regulatory agencies to which we
send our data, helping guarantee
accuracy in collection and
thoroughness in reporting.
A team of IT and Quality
Specialists has been assembled to see
to it that we correctly capture all the
data needed to satisfy the Meaningful
Use requirements. Help them by
documenting the care you provide
your patients. To speed data entry,
team members are working hard to
ensure that required information
maps to the appropriate nursing and
physician screens.
Meaningful Use isn’t just for
departments that use Meditech.
Anyone who documents care in a
health record is affected by the
Meaningful Use requirements.
In addition, the Documentation
Review Committee (DRC) has been
revived to serve as a means for
reaching out to all the hospital’s
departments and units during this
period of change. It will take the
input it gathers from nurses and IT
staff members and use it to improve
and standardize the documentation
process, ensuring compliance and the
creation of an accurate record of the
care we provide our patients.
Stay tuned; there’s more to come!
To quote Kermit the Frog, “It isn’t
easy being green!” F
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Save the Dates!
Timothy Drake Grand Rounds
A new educational series in memory
of our former CME champion
First Wednesdays from 12:30 to 1:30 p.m.
January 7
April 1
July 1
October 7
February 4
May 6
August 5
November 4
March 4
June 3
September 2
December 2
Information regarding specific topics
and speakers will be communicated monthly.
Contact Vanessa Hultman, Center for Learning, 214-473-7205
[email protected] F
Free Seminar to Raise PCOS Awareness
A condition that affects nearly one in 10 women of reproductive age will be
the subject this month of a special free seminar.
“Take the STRESS out of PCOS: A PCOS Awareness Event” is
scheduled for Monday, Jan. 19, at 6:30 p.m. It will take place in the
third-floor auditorium of Building III.
The seminar’s purpose is to promote greater understanding of
Polycystic Ovarian Syndrome (PCOS), which can cause hirsutism (excess
facial and/or body hair), irregular menstrual cycles, enlarged ovaries,
infertility, and a variety of other symptoms. It’s estimated that half of all
PCOS cases go undiagnosed.
The evening’s featured speaker will be Joseph Leveno, M.D., an
obstetrician-gynecologist with a busy practice at MCP. A light dinner will
be provided, along with a set of educational materials.
Register via email at [email protected], or call
(214) 473-7317. F
Excelling in the Classroom
Congratulations to Marisol Glennon and Jacqueline Poindexter,
two of MCP’s participants in the HCA North Texas 2-Step Nursing
Pathway Program.
Marisol graduated on December 12 from Collin
College School of Nursing. She is pictured with Gary
Huey, North Texas 2-Step’s site coordinator at MCP.
Jacqueline was named
to receive the HCA Clinical
Excellence Award in her first
semester at CCSN.
Pictured with her are Gary Huey and
Charge Nurse Innocent Anunobi. F
The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | January 2015
Chaplain’s
Corner...
New CLE Director Previously Headed
Patient Access
Congratulations to Angela Fisher, who takes up her
new duties this month as Director of the Center for
Lifestyle Enhancement.
Angela Fisher
In this new position Angela will oversee corporate wellness
and diabetes education. Her focus will be to maintain relationship with our
current corporate clients as well as introduce services to potential clients. She
had been serving as Director of Patient Access since August 2013.
Angela attended Southwest Missouri State in Springfield, Mo., and is
currently enrolled in the BS/MBA program at Dallas Baptist University.
Prior to joining MCP’s staff, she managed the orthopedic and liver
transplant service-lines for the Baylor Healthcare System.
A native of St. Louis, Mo., Angela is married and the mother of two
boys. She and her family reside in Allen. F
Rehab Services Manager Promoted
to Director
Julita Dubrawska has been promoted to Director of
Rehabilitation Services position.
She has been at MCP since 2006 as the hospital’s rehab
Julita Dubrawska manager. She has delivered numerous operational
improvements and clinical excellence initiatives, and has created an
engaging environment for her staff.
Julita has more than 15 years of experience with inpatient rehab. Her
new responsibilities will include oversight of our 20-bed unit opening in
April 2015. F
Clinical Resources Chief Will Focus on
Efficiency and Productivity
Please welcome Shanda Hatcher, who has taken over as
our Director of Clinical Resources.
In her new role, Shanda will work with vendors,
Shanda Hatcher members of the medical and clinical staff, and MCP
leaders to identify and implement process improvements and cost savings.
Shanda is a Frisco native who started her nursing career as a member
of the Open Heart team at Medical City Dallas. She recently left an OR
position at Baylor Medical Center of Frisco in order to return to HCA. A
graduate of Collin College and the University of North Texas, Shanda
plans to enroll this month in the graduate program in the Health Systems
Management at Texas Woman’s University.
Shanda and her family live in Celina. She is the mother of three schoolage boys, and likes to spend her time away from work watching them
participate in youth sports. F
Blood Bank Manager Earns Top Credential
Congratulations to Beatrice Neradova-LeBeuf,
manager of MCP’s Blood Bank, who passed the exam to
be certified at the highest level of her specialty by the
American Society for Clinical Pathology. F
Beatrice
Neradova-LeBeuf
The Year
of Jubilee
The drawing up of a list of New
Year’s resolutions is a secular tradition
in which a person makes a promise to
perform acts of self-improvement – or
at least do a few things that are
somewhat nice – starting on New
Year’s Day.
We review our lives in an effort to
understand why we ended up on
Santa’s “naughty” list. We select
some things on which we have a
reasonable chance of actually
following through, and make plans
to do them. Mixed in may be some
things we know we need to do, but
have no real expectation of doing.
As we review the old year, some of
us see so many things requiring
resolutions that we may feel what’s
really needed is a “do-over” for the
whole shebang. Just wipe the slate
clean and begin again.
As a matter of fact, an
arrangement very much like this can
be found in the Bible.
In the Old Testament, we find the
concept of a “Year of Jubilee.” As
described in the Book of Leviticus, it
is a period of time during which the
mercies of God are made manifest in
an especially exhilarating way.
Ye shall hallow the fiftieth year, and
proclaim liberty throughout all the land unto
all the inhabitants thereof: it shall be a jubilee
unto you; and ye shall return every man unto
his possession, and ye shall return every man
unto his family. – Leviticus 25:10
The Year of Jubilee was truly a
new beginning. Debts were wiped out.
Slaves were given their freedom.
Prisoners also were set free.
So here we are at the start of a new
year. The slate is clean. We have a
new beginning. What now? We either
pick up right where we left off, or we
change the way we live. More than
just a resolution, we need a plan.
(continued on page 8)
Published by and for The Medical Center of Plano healthcare team
3
Scenes of the Season
CEO Charles Gressle knocked staff members’ socks off when he made rounds dressed as one of Santa’s elves. “Charlie
Tinseltoes” spread holiday cheer, and conveyed senior leaders’ thanks for the concerted effort that enabled the hospital to
surpass HOPE Fund Campaign projections for both fundraising and participation.
Another place the spirit of the season was shared was at the employee holiday meal, served throughout the day on
December 11. F
Santa Visits 24/7 Emergency Care
On Sunday, Dec. 14, 24/7 Emergency Care – our new Provider Based
Emergency Department (PBED) – received a visit from a very special guest.
Santa himself dropped in to sit for free photos with local families. A
coloring contest was
staged for the younger
guests, and holiday
treats were served. The
event was a great way
for the PBED to give
back to the community
that has embraced it so
enthusiastically, and to
introduce itself to those
who hadn’t yet had a
chance to stop by.
Special thanks to the members of the 24/7 Emergency Care team for
helping make the event such a success. F
4 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | January 2015
Holiday Luncheon for our Volunteers
On Tuesday, Dec. 9, The Medical Center of Plano served its
annual holiday luncheon honoring those who give to the
hospital of their time and talent in a volunteer capacity.
In 2014, more than 300 volunteers contributed upwards of
40,500 hours of service in nearly 40 departments and units.
MCP’s volunteers are hands-down the best, and the luncheon,
which featured a world-class menu created by the hospital’s own
Chef Miguel, was but a small token of our appreciation for
their efforts.
A highlight occurred
when everyone in attendance
joined Chaplain Garry
Higgs in a spirited Texas
rendition of “The 12 Days
of Christmas.”
Please resolve that in the
coming year you’ll take time
to say “thank you” to our
volunteers. Let them know
that their
dedication to
the comfort
and safety of
our patients
truly makes
a difference
every day. F
Thanksgiving in the ED
All of them were working on a day when most Americans got
to sit home, eat turkey, and watch football. But you’d never
know it from the smiles on the faces of the physicians, nurses,
housekeepers, respiratory therapists, radiology techs, police
officers, paramedics, and others who spent at least a portion of
their Thanksgiving Day in our Emergency Department. F
Published by and for The Medical Center of Plano healthcare team
5
Angel Tree Program
The Angel Tree program is designed to extend a helping hand
and bring joy to our employees’ children during the holiday
season. On behalf of the 78 “angels,” the program’s
coordinators would like to say “thank you” to all the employees
who made a difference for an “angel” this season. We at MCP
are blessed to be part of an organization made up of kind and
generous people who truly care for each other. F
Members of the Human Resources Department are shown with some of
the presents gathered for the 2014 Angel Tree Program.
Benefit Deductions
Please review your check stub carefully to verify that the correct benefit deductions were taken. If you suspect any discrepancies,
please go to HCA Rewards.com to review your election choices. If your paycheck deductions do not match what you elected,
please call BConnected at 800-566-4114. BConnected will be able to assist you if corrections are needed. F
TMCP New Hires
Callie R. Aaron – Cardiac Stepdown
Mia M. Abellanosa – Women Services-Pp
Alexis N. Barnes – Laboratory
Tomi Lynn Bear-Garcia – Operating Room
Claudette Buchanan – PB Emergency Dept
Ebony Chaney – Respiratory Care
Kendle Combs-Bambenek – Orthopedics/Trauma
Angela R. Cooper – Operating Room
Eliza S. Creedon – Emergency Room
James R. Dullaway – Neuro Trauma ICU
Jennifer S. Eklof – Pharmacy
Tykisha Gentry – ICU Stepdown
Christy Greenville – Emergency Room
Kawauna J. Henderson – Surgical Oncology
Omokhuwa Ijeh – ICU Stepdown
Jerri R. Irby-Kent – Medical Telemetry
Benjamin Irish – Emergency Room
Superhero
Supervisor
Imaging Services
Director Derrell
Hayden promised
the members of his
staff he would come to
work dressed any way
they chose, provided
the department met its
HOPE Fund donation
goal. They rose to the
challenge, and so did Derrell, shown here
rocking a pair of footie pajamas. F
Shane James – MRI
Yvonne Kansinga – Cardiac Stepdown
Denise Langford – Risk
Shandreaka Lewis – Environmental Services
Priscilla M. Madrid – NICU
Tameeka Manning – Surgical Oncology
Irving Mares – Dietary & Cafeteria
Zanita R. Mason – Div Ops Scheduling–Plaza
Tricia Lynn McCaslin – Critical Care Unit
Kelly L. Moore – MRI
Rebecca J. Moore – NICU
Shonda M. Morgan – Respiratory Care
Elizabeth Mubea – Laboratory
Joey L. Munn – Respiratory Care
Joel Ndebele – Neuro PCU
Samson O. Nyantika – Critical Care Unit
Chike C. Obiechie – Medical Telemetry
Joseph C. Pasion – Medical Telemetry
Nathaniel Pratt – Medical Telemetry
Cynthia L. Rutherford – Dine-on-Demand Scheduling
Thomas M. Skinner – Respiratory Care
Haylee Terry – Neuro Trauma ICU
Siby Thomas – Medical Telemetry
Judy Tran – Infection Prevention
Linda L. Trevino – Women’s Resource Center
Stephanie L. Untch – Dietary & Cafeteria
Annie Varghese – Critical Care Unit
Ashley M. Webber – PB Emergency Dept.
Kelsie Whatley – Neuro Trauma ICU
Ian S. Wootten – Emergency Room
Kristopher C. Wortham – Facilities Management
Gabriel Yagudaev – Medical Telemetry
When the Weather Outside is Frightful
F
MCP is officially “StormReady” in the eyes of the National Weather Service.
A senior meteorologist from the NWS’s Dallas/Fort Worth forecast office
certified the hospital’s new status in a brief presentation ceremony last month.
Disaster Program Coordinator K.C. Wortham managed MCP’s pursuit
of StormReady designation. The hospital’s certification as “StormReady”
signifies compliance with NWS safety guidelines, including provision for
• Warning receptions;
• A communication and emergency-notification system;
• A hazardous weather response plan;
• An interior sheltering location;
• Overall preparedness.
Our StormReady certification is cited on the NWS website, assuring the
community that MCP is equipped and ready to respond to a natural disaster. F
6 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | January 2015
Excellence Always Employee Recognition Congratulations to our employees who were mentioned
favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests and
fellow employees. Thank you for delivering Excellence Always. The *s indicate multiple compliments!
6th Floor
Cassidy Van
Nicole Votaw**
Brandy Askins-Bussing
Graciela Arreola
Hong Li
Katie Rothardt
Tykisha Gentry
Calvin Clemmons
Tina (Chau) Nguyen
Michelle Nguyen
Theresa Tang
Arisha Nalle-Goodman
7th Floor
Callie Aaron
Jaymie Aguilar
Chanda Amatya
Okama Bassey
Amanda Drezek
Dana Ferl
Dianne Garcia
Timothy Islas
Abhini Joseph
Sitatian Kaitei
Yvonne Kansinga
Emmy Kirui
Baby Kuriakose
Patti Locke
Shelia Mahana
Patsy Marquez
Jeff Martin
Nicole Martin
Ben McMath
Mohammed Mohammed
Cynthia Paintsil
Pam Pittman
Erika Sachs
Shaila Sharma
Trista Smith
Chandrika Solanki
Sharion Thomason
Wanvisa Tosomboon
Stacy Varghese
Denetria Williams
Elizabeth Yium
CCU
Alexandria Scheck
Alisha Johnson
Alison Lyon
Amy Bowyer
Angie Lashbrook**
Anne Handley
Annette Barone
Ashley Todd**
Audrey Alexander
Betty Abraham
Betsy Holz
Brenna Burns
Christina Wang*
Charna Bowden
Divya Somasundaram
Elisa Chan
Erin Hillman
Erin Wolf**
Esperanza Devera
Felicia Brooks
Halima Naluwooza*
Heleen Madsen
Henry Heiser
Jackie Yeap
Jacqueline Comendador
Jeff Casucian
Jennifer Gemarino
Jennifer Green
Jessica Eubanks*
Johanna Bennight
John Paul Caoleng
Joni Koath*
Julia Caple
Landon Reames
Lauralee Brown
Lavern Tala*
Leah Jones
Linda Cook
Lindsay Pedersen
Lora McCartney
Lynvi Ang*
Maria Watson*
Megan Weis***
Parvaneh Azimi*
Peng Bonus
Raquel Apita**
Remi Thomas*
Ronelyn Gelbolinga
Rubina Farishta*
Samsook Theisen
Sarah Boykin*
Stephanie Hicks*
Tamara Tarrant
FNS
Dan Shasko
Mariana Salgado
Nicole Bullock
Preet Kier
Rudy Pina
Taryn Staley
Labor & Delivery
Becky Ellis*
Lynda Gravley*
Kendra Griffith-Jones*
Lynn Gross*
Claire Hardin*
Morgan Hoard*
Gail Morgan*
Lisa Price**
Brittany Rosenbaum*
Lisa Saenz*
Priya Sharma*
Laboratory
Beatrice Lebeuf
Chris Overturf **
Elizabeth Miles
Kaarina Byrd
Kay Raleigh
Laura Lee
Lindsey Crites
Marie Abraham
Mercy George
Nicole LeClair
Sandy Jones
Stephen Boyd
Vu Hoang
William Lin
NSICU
Alice Abraham
Adam Christensen
Shannon Braaten
NSPCU
Sajita Shiwakoti****
Ann Gines*****
Elizabeth Nwokiki***
Heather Anderson**
Jeremy Freeman***
Jessie Lamarque****
Gwen Iselt-Tubbs***
Tulip Bulactin**
Carson Schediler
Mike Curry
Noel Corpuz
Elizabeth Brackmann
Farheen Makani
Lew Gebre**
Nora Rivera
Parissa Mahboubi
Bincy Mathew**
Bridget Barberis**
Pattie Lynch
Sheila Etchieson
Mohammed Tirmizi***
Jennifer Jameson**
Beatriz Cuellar
Eric Ofori**
Tanya Stanely*
Jennifer Jameson*
Tori Davis*
Maria Ruiz*
Chris Andrews*
Renee Elsner*
Angela Nyabicha*
Ortho/Trauma
Alex Adams*****
Kim Adams*
Alyssa Aquino
Esther Areba
Kim Arredondo
Che Bell*********
Amedeus Coleman
Rachel Dube
Laurie Eagleson
Judie Eggl*
Anna Evans****
Bonny Glenn****
Anna Kacprzynska*
Kaitlyn Kelly**
Chandra Larson
Amy Linebarger*
Lilian Mabiru*
Erica Mays****
Margie Nichols
Maddy Parker*
Cristina Reid
Louisa Salazar
Vanda Shibu**
Doni Smith*
Nicole Smith
Jessica Vickers***
Jennifer Vissage
Cynthia Waddleton
Laila Walani*
Kelly Warren**
Patient Access
Alexis O’Brien
Angela Fisher
Ashley Gowins
Brad Brown
Brinda Nichols
Connie Gilbert
Emily Cooper
Gay Maxwell
Heather Smith
Jan Carley
Janifer Segrest
Karen Powell
Kathy Bohanon
Kathy Manning
Lakeitha Williams
Lily Banh
Linda King
Livia Wilson
Maria Rodriguez
Maureen Gardner
Patti McNatt
Rosemary Brass
Tina Andrews
Tom St. Clair
Travis Barbosa
Valerie Kovar
Security Services
Brian Harkness
James Airey
Women’s Services
Helen Cruz
Faith Gay-Wilson
Meg Reed*
Lilli Vinson*
Lena Cain
Lisa Wilson
Terry Rabon
Amy Greif
Amy McCarthy
Published by and for The Medical Center of Plano healthcare team
7
A Message from the CEO, Charles Gressle
A Glance Back, and
A Look Ahead
The New Year has begun, but I can’t
quite let go of the old one without first
making a few observations about the extraordinary things
I heard and saw in its final weeks.
Who can forget the sense of total commitment –
crossing all departments and units – that characterized
our 2014 HOPE Fund Community Giving Campaign?
The members of the campaign team, and the many
other inspiring leaders here at MCP who supported
them, are to be especially commended for the
campaign’s success.
Through their efforts, and those of the employees and
staff members they mobilized, total giving surpassed our
$100,000 goal by a wide margin. Those funds will now
flow chiefly to HCA’s HOPE Fund, the employeeassistance fund managed by our parent company.
We also topped our 50-percent participation goal,
thanks to the nearly 750 of you who made contributions.
Such breadth of support speaks more powerfully than
any other metric of the quality of the people we have
working here.
On a personal note, I’d like to thank all of you for the
warm reception I received last month when I made
rounds decked out as “Charlie Tinseltoes,” the MCP
holiday elf. At the outset of the HOPE Fund campaign, I
promised committee members I would do something
special if we met our ambitious goals. It wasn’t until
success was within our grasp that I learned exactly what
they had in mind!
I was happy to oblige, though. In a hospital, it’s
important to bring a little laughter when we can to work
A Pathway to Your Future
If you are considering applying for 2015 admission to the
HCA North Texas 2-Step Nursing Pathway Program,
please contact Gary Huey, the program’s site coordinator
at MCP. He can be reached at 972-547-8120 or
[email protected].
If you are taking any classes with an eye to enrolling in
the program, advise him of your interest so that he may
provide you with counseling and guidance.
The application deadline is January 31. F
that is, after all, very serious. A sense of fun not only helps
you and I do our best, it also helps patients get well.
The same merry spirit was in evidence during the
recently concluded Movember campaign, which raised
awareness of prostate cancer and other men’s health issues.
It was also on display as individuals and departments
responded to our annual Angel Tree and Adopt-a-Family
appeals, reaching out to ensure that a number of Plano
households with young children didn’t go without a visit
from Santa.
And it carried right through the department
celebrations and the employee holiday meal.
Amid all the good cheer, many of you no doubt
found yourselves working harder than ever. You give
selflessly of yourselves each day when you come to
work, but take it to an even higher level during the
holiday season in order to lift the spirits of patients
separated from loved ones. Please be assured that
your dedication and professionalism are noticed
and appreciated.
As remarkable as 2014 was, 2015 promises to be no less
exciting and accomplishment-filled, with the opening of
our new inpatient rehabilitation and burn units, and an
even more intense focus on the patient experience and
clinical excellence.
On behalf of the other members of the senior
leadership team, I’d like to thank you for the hard work
you did in 2014, and continue to do as we launch into
2015, to help secure our place as one of the nation’s
leading hospitals.
Wishing each of you a very happy and prosperous
New Year,
Charles F
Chaplain’s Corner (continued from page 3)
What if you were to begin making a sincere effort to
live the way you believe you are supposed to live? How
would that look to you?
More than 36 years ago, I stood at an altar and said
“I do.” From that moment forward, my life changed. I
had a friend who lived with me, loved me, cooked for
me, and gave me children. From the moment I became
a husband my life changed forever, and I became a
better man.
Choose today to start your Year of Jubilee. Choose
to be the man or woman you are supposed to be. Don’t
just let life happen to you, and spend another year on
the “naughty list.” The choice is yours.
Blessings, Chaplain Garry Higgs
8 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | January 2015