Transcript e-Gram Vishwagram e-Governance TSTSP Project (ODC-FMS-GNR)

e-Gram Vishwagram
e-Governance TSTSP Project
(ODC-FMS-GNR)
District
: Ahmedabad, Banaskantha, Bhavnagar, Bharuch ,Dang , Gandhinagar ,Kutch,
Mehsana ,Narmada ,Navsari ,Patan, Porbandar ,Rajkot , Sabarkantha, Surat, Surendranagar, Tapi,
Vadodara ,Valsad
DURATION
: 3rd March 2014 – 2nd March 2017
Team Formation :
TLE : 378
DLE : 19
SLE : 1
Associated Partner Company : Bluemax Systems,Mehsana
e GRAM : Component
Village
Computer
Entrepreneur
Computer
Printer with
VSAT along
With
Software
Capacity
Building
Training
e-GRAM
Technical
Support &
Training
Staff
E-Services
(G2C & B2C
Services)
To Fulfill objectives of 73rd & 74th constitutional amendment by
empowering Gram Panchayats
Village Computer Entrepreneur ( VCE )
•
A PPP Model on a revenue sharing basis
•
Local person from village with Min Qualification of 10th Pass
•
Roll out of Basic G2C services & B2C Services through eGram Center with
use of ICT Setup established at eGram Center
Technical Support & Training Service Provider
(TSTSP)

Every Month visit to each & every eGram

Main Responsibility :





To Provide L1 Technical Support (Hardware & Software) to eGram
Coordination with Computer Hardware & VSAT Provider for solution
To Provide Training Service to VCE
Assist the eGram Center in roll out of G2C & B2C Services
Regular Monthly/Weekly/Daily MIS Reporting
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eGram ICT Infrstructure
 Computer
 Printer
 Scanner
 UPS
 Speaker
 VSAT along with Modem, UPS, VoIP Phone and Webcam
 GSWAN setup at Taluka /District Panchayat Office
 Ku Band – Optional
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Highlights of e Gram Connectivity Infrastructure Project
– Provided Broadband Internet Connectivity to all 13685 Gram
Panchayat , 26 District panchayat and 5 state offices with help of
VSAT Technology
Category
Availability for
Bandwidth Available
Total (in Mbps)
Data
1300 Concurrent User 16 Kbps burstable up to 256 Kbps/site
37 Mbps
VoIP
200 Concurrent User
16 Kbps/site
3.2 Mbps
Video Conference
35 Duplex Channel
(7O Users)
384 Kbps/Channel
13.5 Mbps
4 Mbps
4 Mbps
Video Broadcast Channel 1 Channel
NETWORK ARCHITECTURE OF eGCI Project
Service Provider : Airtel
MCU
NSS11
Satelite
13711 Remote Location
VoIP
Internet
Intranet
Internet
Airtel Hub & Gujarat Noc
Video
Broadcast
Video Conferance
Second Parallel Network: Ku Band
(for capacity building training program for PRIs)
All DDO’s, TDO’s &
7400 Gram Panchayat
Connected through
Ku Band
BiSAG Earthstation &
TV studio at Gandhinagar
Bandwidth provided by
ISRO, GOI
One Way Video
Two Way Audio
TLE –Daily Activity…
•
Start visit from Taluka to egram center
•
Each TLE must carry software CD, Diary, Visit Note, Application form
•
Search for key – with help of VCE/ Sarpanch
•
Check Electricity & Earthing status
•
Start computer & VSAT Modem
•
Check all computer of his egram must have
– MS Office
– NIC eGram office s/w 1.3
– Scopia
– VLC Media Player
– Internet Explorer
– Trend Micro Antivirus – Version 10.6 or higher ( ftp://192.168.188.19)
– CSC OMT Tool

Train VCE about all above and also how to do video conference and eMail checking
of VCE mail id
TLE –Daily Activity…

Give training to VCE about
1.
ROR – Right of records Service
2.
GEB Bill Collection Work Service
3.
PDS e Coupon Service
4.
I Kisan Portal
5.
B2C Portal: http://apna.csc.gov.in
6.
CSC OMT Tool & Antivirus Update
7.
Department Website www.panchayat.gujarat.gov.in
8.
Certificate
i.
Birth
ii.
Death
iii.
Income
iv.
Character
TLE –Daily Activity…
•
If following are found there then use application letter
– Cartridge /other consumable Not Available
– VCE not interested in work
– Sarpanch/ Talati not cooperative
•
Submit this application letter in three copies
– TDO
– Self Copy
– DLE copy
•
See UPS charging properly or not. If not, then train VCE about this & charge it
•
If hardware or VSAT found to be not working, then complain with call centre and take complain
number & pass it to DLE too.
•
TLE is expected to give proper L1/Soft Troubleshooting support to ICT Infrastructure available at
eGram with help of his knowledge /support of other TLEs or DLE
•
It is expected from TLE that only call related to part replacement will get register with Call Center
of Hardware or Connectivity Provider
•
Mark all above activity in his visit note and take signature of concerned
•
Every TLE will maintain proper documentation of his work in file
Reporting Format
1.
eGram visit note
2.
CS Report
3.
TLP /DLP Report
4.
Monthly Feedback Report
5.
eMail Airtel complain format
6.
Call to hardware vendor or Airtel form
7.
Video conference Booking form
8.
eGram Service Patrak
9.
http://egms.guj.nic.in/vgramsabha
Important contact No. & email Address
 ACER (079-26406541/43/44/45, [email protected])
 WIPRO ([email protected], )
 HCL (01202406187 , [email protected])
 Airtel ([email protected], 079-40100000)
 Samsung Printer Call (1800 3010 8282 ,[email protected])
 Trend Micro(9099744333 , 9099969596 )
 GSWAN(079-23256600, [email protected])
 પક
તટ
મ
લ
લપ
ફ
વ
ચ
ઈનન
ઈસમ
જણ
ન
પડત
મ
સ
તકલ
ડ
લ
હ
કરવ .
ઈ-મ
લ
: [email protected] બર
મબ
ઈલ ન
: ૦૯૮૨૫૦૨૪૪૬૯
Apna.csc.gov.in Support Line
 Before calling help line ensure eGram Center must have CSC OMT Tool
installed at system and user id & pwd must be there
 Help Desk number:-01246773333/01132316989/01132315746/01132315863
 (ક
ફન
વખત
ત કર
પર હહન*
વ કરત
ભ ષ ન ઉપય ગ કરવ 'પ
.)અન 1 ળવવ
વલ
ટ
સવડ પ
મટ
મ
l sheet મ VCE ન updated હત
મહ
[email protected] પર
કલવ
મ
 ક
4 ઈપણ મ વ
જ
email મ જ ડલ exce
[email protected] /
.
મ ટ ણ
આપન મ બ ઇલ પર
"CSCHELP" ટઇપ કર ૯૮૭૦૮૮૮૮૮૮
/સ
૯૯૭૧૮૮૮૮૮૮ પર મ
જ
મકલવ અન ૧ કલ ક બ
* તમન
પતતસ
* મળશ .
For any technical support
 For Hardware Call Complain , TLE Must have Serial Number of
hardware device before logging complain
 For software application ; TLE will send mail with screen shot (of
Error) to DLE .
 DLE will send this to concern authority marking Cc mail to SLE .
 For application like RoR / I PDS /I KISAN /BADEA – Local NIC will
be required to be contacted FIRST .
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Penalty Clause – ICT Failure
 To provide L1 support to ICT Infrastructure to the e Gram Center
setup; It means that in the event of ICT Setup (including software)
functioning, if software / hardware goes from operational state to
failure state and TSTSP fails to log the complaint with concerned
vendor, than in that case, TSTSP will be required to pay penalty
which will be the per day per eGram manpower rate of taluka level
executive from the failure incident report to till the call gets locked.
Such incident can be reported by GoG/E GVGS Officials in writing
to concern DDO/ e GVGS Office .
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Penalty Clause – Service Roll Out

Responsibility of TSTSP is the roll out of services in rural area, it means e GVGS on time to
time basis will roll out services in the rural area, and for that, different training plan will also be
planned by e GVGS . TSTSP are supposed to participate in such programs actively .If e GVGS
will provide training for particular services and required devices / User Id and passwords will
also be delivered for eGram center VCE. Even if within 21 days , that eGram center fails to start
e Service than in that case TSTSP will be required to pay penalty of per day per eGram
manpower rate of taluka level executive from 22nd Day to the date services starts from that
eGram Centers . In the event of non availability of VCE for that eGram center , this clause will
not be applicable , however in such case TSTSP is required to submit report of such
absenteeism of VCE in the start of every month to e GVGS as well as concern DDO Office.
Date of start of services will be accounted as one sample service roll out from that eGram
Center, which shows that center is ready for that service and TSTSP will be required to submit
report to DDO as well as e GVGS office through mail / written report .
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Penalty Clause – Leave Case
If TLE / DLE / SLE will absent and TSTSP service provider fails to provide substitute manpower in that case:
Designation
Leave Day in one calendar
month working days
Penalty Charge on Per Month Basis
Taluka Level Executive (TLE)
For more than 2 leave
TLE Manpower rate for Every working
day absenteeism
District Level Executive (DLE)
For more than 3 leave
DLE Manpower rate for Every working
day absenteeism
State Level Executive (SLE)
For more than 5 leave
SLE Manpower rate for Every working
day absenteeism
33
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Penalty Clause – NOC & ANTI VIRUS
Event
Time Line to complete
Penalty Charge in the event of
failure
E Gram Center logging at NOC Once in a month
Center from that location only
2 Day manpower rate of TLE of
that failed eGram Center at NOC
and DLE –Monthly basis**
Anti Virus updation at eGram Once in a quarter
Servers
2 Day manpower rate of TLE (of
that area )and DLE – quarterly
basis *
*This
will be not applicable if server gets crashed / connectivity is failed for that center in that quarter.
** In the event of connectivity / electricity / building damage this will be not applicable .
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Report
Report Type
Frequency
District Level Executive Performance Report 7th of every Month
(DLP)
Taluka Level Executive Performance Report 7th of every Month
(TLP/Micro)
Monthly Feedback Report (Taluka Wise
Report)
CS Report
4th of every Month
GSWAN failure Report
Every Week Thursday
Every Week Thursday
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General Information & Query Process
•
Every Month TLE egram visit will start after DLE instruction ,
who will get instruction from SLE
•
Query Process : TLE DLESLE
•
No Team Member will share any Project information other than
to his DLE or Government Officials
•
In general , It is expected that team member will take
permission of leave from higher one day before his holiday
•
Per Month One CL will be allowed and this can be carry
forwarded
•
Team is expected to follow the orders of GoG officials and
Higher Management with full efficiency and dedication towards
his work with out repeating reminders
Target
One TLE – One Modal eGram – One Month
(All support Document and GR are available at
www.panchayat.gujarat.gov.in at eGram Section)
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