Transcript Diversity Awareness Workshop Human Relations: The

“Putting It All Together”
- Highlights, Take Aways
For:
IPMA-HR Eastern Region Conference
By:
Mauricio Velásquez, MBA
President, CEO
The Diversity Training Group
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Meet Mauricio Velásquez, MBA
Mauricio Velásquez is the President and CEO of The
Diversity Training Group (DTG) in Herndon, VA. Mauricio
serves as a diversity strategy consultant, diversity and
inclusion trainer, sexual harassment prevention trainer,
executive coach, mentoring trainer, and expert witness.
DTG’s clients include small and large organizations and
public and private entities. SSA, OMB, NIST, NTIA, USCIS,
HHS, and USPS are just some of our current federal clients.
White House, DOI, USIA, USDA, DHS, US Navy, US Coast
Guard are some of our past clients.
Mauricio has trained over a half million participants in every
state but North Dakota and his work and life have taken him
to more than seventy countries. Mauricio holds a BA from
UVA and an MBA from GWU. Married to Kelly with 3 kids.
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Mauricio’s Mission
Provoke Thought
Facilitate Discussion & Learning
Add Value
Provide Subject Matter Expertise
Have Fun
Influence what you will be talking about
tomorrow (Recency Effect)
Tie it all together
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You came here….
… to learn
… to grow
… to take back “gems” or “best practices”
… to compare where you are, where your
organization is, in respect to other
individuals and organizations present
How did you gauge this? - Listening to
questions your peers asked?
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You went to sessions where…
What You Don’t
Know You Don’t
Know
(DKDK)
What You
Don’t Know
(DK)
What You Know
(K)
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We are going to be…..
….. thinking
….. talking
… about what “spoke to each us – what
will be applicable, practical” in our own
organizations.
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Highlights – “Take Aways”
What spoke to you?
What came across as very applicable in your
organization?
 Reflect on the whole conference
 Write down your top three “gems or nuggets”
 Key concept, tool, possibly a quote
 Share with your colleague(s) – between the two
or three of you - pick your top two or three
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One of my favorite quotes….
“It is not the strongest of the species
that survives, nor the most intelligent
that survives. It is the one that is the
most adaptable to change.”
Charles Darwin
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Your Highlights
YOUR TOP THREE
 Session Name:
 Major Take Away:
 Session Name:
 Major Take Away:
 Session Name:
 Major Take Away:
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I came here looking for …
Solutions
Ideas
Alternatives
Options
Inspiration
Best Practices
What is Already Working
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1 Tip From My Work
Step
?
Action
Example
Identify and agree
on the problem
(consensus) Ask the
right questions.
 Ask for the facts
 Verify the information
 Decide what else you need to
know
 “Help me understand exactly”
 “Let me make sure this is recorded
correctly”
 “I will be able to help you better if I
know…”
Conduct problemcause analysis to
identify a specific
problem and its
cause
 Restate the problem in simple
terms
 Get agreement on the problem
and its importance/impact
 “So, the basic issue is…”
 “It seems we agree it is important
to fix this because…”
Identify
solutions/alternative
s
 Ask what can be done to solve the
problem
 Suggest other options for
consideration
 Tell them what you can do
 “What ideas do you have on how
this can be fixed?”
 “In similar situations we have..”
 “I really wish we could do exactly
what you suggested. However,
according to…, we must…”
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Every Problem/Opportunity has a RC and Solutions
Step
Action
Example
Implement solutions/take
action with the help of the
customer
 Ask for their cooperation
 Tell them what you will do
 Suggest how they can help,
now and the next time
 “I’ll need your help to…”
 “Here is what I can do…”
 “To get this resolved quickly,
I’ll need you to…, and if this
should happen again,
please…”
End with an agreement and a
thank you. Monitor and
follow up on the situation
 Summarize what will be done,
and by whom
 Thank the customer for
cooperation and help
 Promise to follow up to ensure
the solution really worked
 “Can I assume that we agree
on…?”
 “Thank you for being so
cooperative in helping us to
solve this problem.”
 “I will call you in a week to be
sure the situation is resolved.”
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Trust is the “secret sauce”
Do you trust your management?
Do you trust your leadership?
Do you trust your boss?
Do you trust your peers?
Do your trust your subordinates?
Without trust – there is no way you or
your organization can be World Class?
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TRUST is the critical success ingredient often
missing in organizations
Stephen M. R. Covey – in his book: The Speed of
Trust talks about Trust - Taxes and Dividends
When there is high trust – there is an actual
dividend for this trust – tasks, work, progress,
cooperation, collaboration - success is easier
When there is low or nonexistent trust – there is an
actual tax – tasks, work, is harder, indifference,
bogged down, sabotage
I highly recommend you read this book for your
community, for your kids, for your families and
jobs, of course…
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Trust Defined
“Trust means confidence. The opposite of trust is suspicion.
When you trust people, you have confidence in them – in
their integrity, and in their abilities.
When you distrust people, you are suspicious of them – of
their integrity, their agenda, their capabilities or their
track record.”
S.M.R. Covey
“It is behind, and at the root, at the center of all of my work.
Harassment – bias, prejudice, favoritism, disrespect, poor
treatment, discrimination, etc.” M.V.
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S.M.R. Covey says….
“The ability to establish, grow, extend, and
restore trust with all stakeholders –
customers/clients, business partners,
coworkers – is the key leadership
competency of the new global economy.”
“Leadership is getting results in a way that
inspires trust.”
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Engaging Your Employees
– Building Trust
1) Find out what motivates your direct reports
2) Hire and keep people who are good at their work
3) Get people working on what’s important
4) Explain and train
5) Let people work
6) Be generous with praise and show it
7) Expect excellence
8) Care about people and show it
9) Treat employees with respect
10) Lead by example
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In Closing….
“In your every action – do you
inspire trust, are you leading by
example?”
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For more information…
CONTACT:
The Diversity Training Group
692 Pine Street
Herndon, VA 20170
Tel. 703.478.9191
Fax 703.709.0591
[email protected]
Mauricio Velásquez, MBA - President
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