Transcript Diversity Awareness Workshop Human Relations: The

Being More Inclusive, Respectful,
Engaged, Means Higher Performance
& Being World Class
– All Go Hand in Hand
For: PWSHRM
By:
Mauricio Velásquez, MBA
President, CEO
The Diversity Training Group
692 Pine Street
Herndon, VA 20170
Tel. 703.478.9191
Email [email protected]
PWSHRM
Meet Mauricio Velásquez
Mauricio Velásquez is the President and CEO of The Diversity Training
Group (DTG) in Herndon, VA. Mauricio serves as a diversity strategy
consultant, diversity trainer, sexual harassment prevention trainer,
executive coach, mentoring trainer, and expert witness. DTG’s clients
include many for profit, public, private and not-for-profit organizations.
From US Foods, New Horizons Security Services, Mathew’s Center to
the United States Navy (training all over the world) to the White House,
from law enforcement to healthcare to Native American tribes –
Mauricio has trained in every sector of our economy. Mauricio has
trained in every state but North Dakota and work and life have taken
him to more than 70 countries. Mauricio has trained more than a half
million participants in his 20 plus year career.
Mauricio earned a BA (Economics & Psychology – double major) from
the University of Virginia and an MBA in Human Resource Management
from the George Washington University.
PWSHRM
Agenda / Objectives
Opening, Set Up
Being More Respectful / Inclusive
Engagement (Trust)
Means Higher Performance
What does it mean to be a “World Class
Organization”
Action Plan
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Mauricio’s Mission
Provoke Thought
Facilitate Discussion & Learning
Surprise You
Entertain You
Add Value
Provide Subject Matter Expertise
PWSHRM
Opening Remark
What You Don’t
Know You Don’t
Know
(DKDK)
What You
Don’t Know
(DK)
What You Know
(K)
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Intent vs. Impact
Intent
(what you meant)
vs.
Impact
(what you actually said)
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There is a link between
Respect and Value
Each Other
Value, Leverage
Differences
(Being Inclusive)
Be More Engaged
Perform at Higher
Level and Being
World Class
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Your level of engagement depends
on what?
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I believe…
Do I have to “ check anything at the door”
before I enter my workplace?
How does my manager treat me?
Does my organization/employer supports me
(invest in me)?
Mission of my organization speak to me?
(newest generation especially)
Is the organization diverse (healthy)?
Is my work interesting and dynamic?
PWSHRM
3 Levels of Engagement
ENGAGED (leading, doing, inspiring others)
NOT ENGAGED (checked out)
ACTIVELY DISENGAGED (toxic)
Where do you employees fall?
What percentage of our employees
are engaged ( ),
not engaged ( ),
actively disengaged( )?
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To be “World Class”
What does this mean to you?
What pops into your head?
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To be World Class….
Where do you think you need to fall?
What percentage of your organization needs to be
engaged ( ),
not engaged ( ),
actively disengaged( )?
NOT WHERE WE ARE TODAY- BUT WHERE
WE NEED TO BE
PWSHRM
Employee Engagement Key to Creating a
World Class Organization
Source: Gallup Consulting
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What is behind being World Class
Conflict is confronted
Mission focused
Core Values are lived and breathed everyday
(and not ignored)
Employees are engaged – more effective, more
productive (people can’t wait to come to work)
Trust is high (among all parties, stakeholders)
PWSHRM
Did you mention Trust?
Do you trust your management?
Do you trust your leadership?
Do you trust your boss?
Do you trust your peers?
Do your trust your subordinates?
Do your customers/client trust your
organization?
Without trust – there is no way you or
your organization can be World Class?
PWSHRM
Trust Defined
“Trust means confidence. The opposite of trust is suspicion.
When you trust people, you have confidence in them – in
their integrity, and in their abilities.
When you distrust people, you are suspicious of them – of
their integrity, their agenda, their capabilities or their
track record.”
S.M.R. Covey
“It is behind, and at the root, at the center of all of my work.
Harassment – bias, prejudice, favoritism, disrespect, poor
treatment, discrimination, etc.” M.V.
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Trust & Being World Class – Go Hand in
Hand
Stephen M. R. Covey – in his book: The Speed of
Trust talks about Trust - Taxes and Dividends
When there is high trust – there is an actual
dividend for this trust – tasks, work, progress,
cooperation, collaboration - success is easier
When there is low or nonexistent trust – there is an
actual tax – tasks, work, is harder, indifference,
bogged down, sabotage
I highly recommend you read this book for your
community, for your kids, for your families and
jobs, of course…
PWSHRM
S.M.R. Covey says….
“The ability to establish, grow, extend, and restore
trust with all stakeholders – customers/clients,
business partners, coworkers – is the key
leadership competency of the new global
economy.”
“Leadership is getting results in a way that inspires
trust.”
In your every action – do you inspire trust,
are you leading by example?
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Engaging Your Employees – Building
Trust
1) Find out what motivates your direct reports
2) Hire and keep people who are good at their work
3) Get people working on what’s important
4) Explain and train
5) Let people work
6) Be generous with praise and show it
7) Expect excellence
8) Care about people and show it
9) Treat employees with respect
10) Lead by example
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Trust Commitment Contract
1) I will make an effort to find out what motivates
each of my direct reports.
2) I will give employees frequent, positive feedback
and appreciate constructive criticism.
3) I will take the time to listen carefully to people’s
ideas, stories, opinions and concerns.
4) I will show support for SCE goals and objectives
and explain them to my staff.
5) I will show support and enthusiasm for my
subordinates.
SIGN_________________ (share)
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Trust Commitment Contract continued
6) I will recognize the signs of stress and overload
in myself and in the people I manage.
7) I will encourage people to come up with new
ideas and ways to approach a project.
8) I will offer everyone on my team opportunities
to learn and grow at work.
9) I will promote a diversity of values, opinions,
and work styles and believe these are essential
to business and work success.
SIGN_______________ (share)
PWSHRM
USA TODAY
From Don’t Quote Me
“One of the most important tasks of a manager is
to eliminate his people’s excuses for failure.”
Businessman Robert Townsend talks about
management.
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In Closing….
Ultimately it comes down to this one point
SHARED RESPONSIBILITY – we all have a shared
responsibility, a responsibility to each other, to hold
each other accountable and to Saw Creek Estates to be
the best we can be.
Say to each other - “I can’t be successful without you. We
are all in this together!”
PWSHRM
For more information…
CONTACT:
The Diversity Training Group
692 Pine Street
Herndon, VA 20170
Tel. 703.478.9191
Fax 703.709.0591
[email protected]
Mauricio Velásquez, MBA - President
PWSHRM