Transcript Slide 1
Business Transformation –
Orbit’s response to the changing
environment
Vivien Knibbs, Executive Director
Why do we need to change?
Our operating environment radically changed
Our residents’ world is changing
We have a continuing housing crisis
What did we do?
Orbit – 2020 transformation programme
Six leading academics’ view of the world in 2020
Government investment in housing will not recover
Society will be poorer - demand for services greater
Fuel poverty will be a major issue
Service delivery will be transformed by technology
Consulted staff, residents, stakeholders
Where has that led?
Building Communities
By working to improve the social,
economic and environmental prospects
of people and communities
Housing choice
Our new ambition is to provide 12,000 new homes by
2020
In the future – we will:
Provide for our traditional customers and new ones
Move into new markets – squeezed middle/older owners
Offer a range of tenancies
Offer a housing journey
We will respond to the local environment
Community investment
Create thriving and empowered communities
Deliver 10,000 training/employment places
Invest £30m in our communities
Advise 20,000 households on energy usage
Community investment
We will:
Have a more strategic approach to investment
Target investment
Measure outcomes through SROI
Develop a partnership approach
Understand our communities better
Respond to the local agenda
Customer offer
We will:
Enable our customers to make choices and take control
Deliver excellent services
Our ambition is to:
Deliver 90% customer
satisfaction
Achieve 75% of our
customers accessing
services online
Customer offer
We will:
Change our relationship with customers
Understand our customers’ needs better
Offer a menu of services
Adopt digitally-based service delivery models
How are we going to do this?
Drive efficiency
‘Profit for a purpose’
Widen our funding base
Innovate
Collaborate
Orbit will bring together
resources and broker
deals to deliver more
Any questions?
Vivien Knibbs
Executive Director
[email protected]