Transcript Document

RMC Meeting
17-18 September 2013
Seattle, Washington
Presented by
Adam Ruck
Agenda
•
•
•
•
•
•
•
RABQSA Aerospace Team
RABQSA Aerospace Applications
Examiner’s Queue
RMC Decisions
Issues
Improvements
Questions
RABQSA Aerospace Team
President & CEO
•
Peter Holtmann, strategic manager
General Manager
Operations
•
Kerry Palejs, senior executive for service delivery
Operations Manager,
North America
•
Adam Ruck, aerospace services manager
•
Mary Rehm, exams, learning & development, and
programs manager
Examiner, Aerospace
•
Patricia White, aerospace schemes service staff
Examiner, Aerospace
•
Presley Quinn, aerospace schemes service staff
Learning &
Development Manager,
Psychometrician
Aerospace Applications Approved
1OCT12-31AUG13
AS9100 Approved Applicants
25
20
15
AS9100 Initial
AS9100 Recert
AS9100 Expansion
10
5
0
Oct-12
Nov-12
Dec-12
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Aerospace Applications Approved
1OCT12-31AUG13
AS9100 Approved Applicants
Initial
Recertification
Expansion
All
Date
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
TOTAL
Oct-12
1
0
1
2
0
0
1
1
0
0
0
0
3
Nov-12
0
0
3
3
0
0
2
2
0
0
0
0
5
Dec-12
0
0
0
0
4
4
12
20
0
0
0
0
20
Jan-13
1
0
0
1
5
4
7
16
0
0
0
0
17
Feb-13
2
0
1
3
2
2
9
13
0
0
0
0
16
Mar-13
2
1
2
5
4
4
13
21
0
0
0
0
26
Apr-13
2
0
1
3
6
1
5
12
0
0
1
1
16
May-13
5
1
2
8
1
1
2
4
0
0
0
0
12
Jun-13
4
0
3
7
0
0
3
3
0
0
1
1
11
Jul-13
5
0
1
6
4
2
8
14
0
0
0
0
20
Aug-13
2
0
2
4
4
3
11
18
0
0
1
1
23
TOTAL
24
2
16
42
30
21
73
124
0
0
3
3
169
Aerospace Applications Approved
1OCT12-31AUG13
AS 9110 Approved Applicants
3
2.5
2
AS9110 Initial
1.5
AS9110 Recert
AS9110 Expansion
1
0.5
0
Oct-12
Nov-12 Dec-12
Jan-13
Feb-13 Mar-13
Apr-13 May-13 Jun-13
Jul-13
Aug-13
Aerospace Applications Approved
1OCT12-31AUG13
AS9110 Approved Applicants
Initial
Recertification
Expansion
All
Date
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
TOTAL
Oct-12
2
0
1
3
1
0
0
1
0
0
0
0
4
Nov-12
0
0
0
0
0
0
0
0
0
0
0
0
0
Dec-12
0
0
0
0
1
1
1
3
0
0
0
0
3
Jan-13
0
0
0
0
0
0
2
2
0
0
0
0
2
Feb-13
0
0
0
0
0
0
0
0
0
0
0
0
0
Mar-13
2
0
0
2
3
0
0
3
0
0
0
0
5
Apr-13
1
0
0
1
2
0
0
2
0
1
0
1
4
May-13
0
0
0
0
0
0
0
0
0
0
0
0
0
Jun-13
2
0
0
2
0
0
0
0
0
0
0
0
2
Jul-13
0
0
0
0
0
0
0
0
0
0
0
0
0
Aug-13
0
0
0
0
1
0
2
3
0
0
0
0
3
TOTAL
7
0
1
8
8
1
5
14
0
1
0
1
23
Aerospace Applications Approved
1OCT12-31AUG13
AS 9120 Approved Applicants
7
6
5
4
AS9120 Initial
AS9120 Recert
AS9120 Expansion
3
2
1
0
Oct-12
Nov-12
Dec-12
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Aerospace Applications Approved
1OCT12-31AUG13
AS9120 Approved Applicants
Initial
Recertification
Expansion
All
Date
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
TOTAL
Oct-12
0
1
0
1
0
1
0
1
0
0
0
0
2
Nov-12
0
1
2
3
0
2
1
3
0
0
0
0
6
Dec-12
0
1
0
1
0
6
0
6
0
1
0
1
8
Jan-13
0
1
0
1
0
5
1
6
0
0
0
0
7
Feb-13
0
0
2
2
1
5
1
7
0
0
0
0
9
Mar-13
2
1
1
4
1
3
0
4
0
0
0
0
8
Apr-13
0
0
1
1
0
6
1
7
0
0
0
0
8
May-13
1
0
1
2
0
0
0
0
0
0
0
0
2
Jun-13
0
0
3
3
0
1
1
2
0
0
0
0
5
Jul-13
0
0
2
2
1
3
1
5
0
0
0
0
7
Aug-13
0
0
0
0
0
3
0
3
0
0
0
0
3
TOTAL
3
5
12
20
3
35
6
44
0
1
0
1
65
Average RABQSA Approvals Per
Month (OCT2012-JUL2013)
AS9100
AS9110
AS9120
Initial
3.8
1.3
2
Recertification
11
1.1
4.1
Expansion
0.2
0.1
0.1
Examiner’s Queue as of
10SEP2013
• Applications
– Initial , 61
– Recertification, 37
– Expansion, 9
50
45
Applications
40
35
30
AS9100
25
AS9110
AS9120
20
15
10
5
0
Initial
Recertification
Expansion
In-Progress Applications
as of 10SEP2013
In-Progress Applications as of 10SEP2013
25
20
15
Applications
10
5
0
Examiner’s Queue as of
10SEP2013
AS Applicants in Examiner's CRM Queue as of 10SEP2013
Initial
Recertification
Expansion
All
Scheme
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
AA
AEA
AIEA
TOTAL
TOTAL
AS9100
15
5
27
47
10
5
9
24
0
4
4
8
79
AS9110
5
2
3
10
2
0
4
6
0
0
1
1
17
AS9120
1
0
3
4
1
6
0
7
0
0
0
0
11
TOTAL
21
7
33
61
13
11
13
37
0
4
5
9
107
Examiner's Queue as of 10SEP2013
Additional Information Requested
37
In Review
17
Supervisor Queue
17
RMC Awaiting Decision
16
Tag Committee Awaiting Decision
7
New Application
7
Closing File
4
Other
2
TOTAL
107
RMC Approved Applicants
(Month of Decision)
60
Vote Days
50
40
March
April
May
30
June
July
20
August
10
0
1
2
3
4
5
6
7
Applications
8
9
10
11
RMC Disapproved Applicants
(Month of Decision)
70
Vote Days
60
50
40
30
20
10
0
March
April
May
Applications
June
July
August
RMC Reviewed Applicants
(Month of Decision)
70
60
Vote Days
50
March
April
40
May
June
30
July
August
20
10
0
1
2
3
4
5
6
7
8
Applications
9
10
11
12
13
14
RMC Decisions by Scheme & Grade
1MAR2013 – 31AUG2013
• Approved AS9100
– AA, 20
– AIEA, 12
– AEA, 2
2
AA
12
20
AIEA
AEA
0
• Disapproved AS9100
– AA, 2
– AIEA, 8
– AEA, 0
2
AA
AIEA
8
AEA
RMC Decisions by Scheme & Grade
1MAR2013 – 31AUG2013
• AS9110 Approved
– AA, 3
– AIEA, 0
– AEA, 0
• AS9110 Disapproved
– AA, 0
– AIEA, 2
– AEA, 0
0
AA
AIEA
AEA
3
AA
AIEA
2
AEA
RMC Decisions by Scheme & Grade
1MAR2013 – 31AUG2013
• AS9120 Approved
– AA, 3
– AIEA, 5
– AEA, 1
1
3
AA
AIEA
5
AEA
• AS9120 Disapproved
– AA, 0
– AIEA, 0
– AEA, 0
RMC Disapprovals
1JUL-31AUG2013
• 8 Disapprovals
– 4, Independent Contractor, Self-Employed,
etc…
– 2, Work Experience
– 2, Audit Log
Complaints, Resignations, and
Appeals 1JUL-31AUG2013
• Complaint, 9
• Resignations, 1
• Appeals, 0
Issues
• Customers not submitting the correct required
documents
• Length of RMC voting process
• Expediting Customers
• Customers speaking directly to RMC
Improvements
• Additional AS Examiner
– Implemented 19AUG2013
• Applicant Documentation Requirements
– Implement by 27SEP2013
• Certification Requirement Update & Processing
Timeline
– Implement by 4OCT2013
• Technology
– Implement end of 2013
?
Adam Ruck
Operations Manager, North America
+1 414-272-3937 ext. 7244
[email protected]