Transcript Power Point Presentation

Internship Report
Abdul Mateen Khan
MBA – (Management)
(MC070403976) – Fall 2009
Contents
1
Brief Introduction of the Organization
2
Organization Hierarchy Chart
3
Internship / Training Plan
4
Management Functions
5
Critical Analysis
6
SWOT Analysis
7
Conclusion
8
Recommendation
Overview (1/10)
 History
 Service Providing Telecommunication
Compony
 Known as TIER4 Pvt Ltd
 Registered in 2007
 Started with 16 employees
 Starting Project NSN Telenor Project.
 Now more then 150 employees
 Working in North, South and Centeral
Region of Pakistan
 Recent is reputed subcon of HUAWEI
Telecom
 Establishing Two new Offices in Multan &
Karachi
Vision
Overview
(2/10)
 TIER4 intend to lead in Telecom
Implementation, Data
Communication, Microwave and All
types of Transmission and
Connectivity.
Mission
Overview
(3/10)
 TIER4 committed to achieve its goals and
always concern to the optimum benefits of
clients.
 To develop its professional skills and
techniques and teams, its managerial
strength & resources will be strengthened.
 TIER4 is capable of managing, all the
companies and sub-contractors involved in
the deployment process.
Types of Services
Overview
 Telecom Installation
 Testing & Commissioning
 Power & DG Installation
 Logistic Movement of material
(4/10)
Business Volume Overview (5/10)
The portfolio of mega-projects in which TIER4 has
participated since its beginning are.
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NSN – TELENOR
Rollout
Site Survey TSSR
Logistic Support
HUAWEI
Ufone (Rollout + Expension)
Zong (Rollout + Expension + Swap)
Warid (Rollout)
PTCL(MW Links + CDMA)
Local Site Survey LOS
How it works Overview (6/10)
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DN Processing and Collection
Follow up transportation
Hardware receiving, Verification and RFI
Team Movements
Follow up Complete workflow chart
SOP implementation
Quality checklist
Media Patching and call test
Pre-ATP and DT support
ATP
Snags Verification
Commercial Launch
TIER4 Work Flow: Overview (7/10)
DN
Process
M.O
Receiving
Nok
RFI
Huawei Coordination
ok
D.M.O
TE Implementation
Q.M
Quality Work
Project Coordinator
Site Documentation
Media + Test Call
Pre-ATP + DT Support
D.M.O
ATP + Snags Verification
Commercial Launch
Achievement
 Outstanding
Achievement
Award 2007
by NokiaSiemens
Networks
Overview
(8/10)
Achievement Overview (9/10)
Place in “A” grade
for the 3rd quarter
in Ufone Project all
region 2008.
Competitors
Overview
(10/10)
Sr
No
Names
Sr
No
Names
1
ELTEK Karachi
Pakistan
8
IKAN Engineering Judicial
Colony Raiwand Road Lahore
2.
RELACOM
Pakistan (Pvt) Ltd
Karachi
9
Wajda International Lahore
3.
Haris & Co Faisal
Town Lahore
10
Watanserve Rwp
4.
Enter SES
11
MYSON Engineering System
Islamabad
5.
NETCOM Solutions
(Pvt) Ltd
12
High Rise Pvt Ltd E-8
Islamabad
6.
ATL
13
Technocrate Pakistan Karachi
7.
Global Technology
Islamabad
14
Sifco Engineering Service
Multan
Organization Hierarchy Chart
Chief Executive Officer
Manager Operation
Coord HR
Dy Mgr Operation
RPM South
RPM North
Eng
Eng
Instalation Team
Instalation Team
RPM Center
Eng
Instalation Team
Director Admin
Account Execut
Finance Execut
Internship Plan/Training Plan
Departments
Duration
Date
Training Schedule
Activity
•
Administration
(HR/Store)
4 Week
Accounts
(Finance/Salary
/TA/DA)
2 Week
Engineering
2 Week
Include study of HR Activities and
•
•
01 – 31
•
Mar 2009
•
•
•
•
Store . Recruiting the candidates
Selecting the appropriate candidates.
Training & Development of the employees.
Methods use for job analysis.
Career Development program.
Orientation program policy
Performance appraisal.
Hiring and Firing
01 – 15 •
Apr 2009
File Management Preparation of invoices of
Payments & Receipts: Preparing of Salaries
01 – 30
•
How operations are carried out in line
Orientation – Task Asigned
Departments
Task Asigned
Administration
(HR/Store)
Engineers and Technical and Admin and staff files
management of the attendance records, official
correspondence through mails, prepare and issue the
appraisal
and
experience
letters
documents
separately for each network deployment projects
equipments/store issuance or receiving record is
managed.
Accounts
(Finance/Salary/TA/DA)
How transaction are electronically made.
How invoices are made and claim of payment is made
in line with progress made on the project. 70% of
payment is made if half of any HUAWEI Corporation
China any assignment of project is complete and
remaining is made at the end of project.
How to prepare salaries and TA/DA of the employees.
Engineering (Tech/QC)
how to workflow of TIER4 occurs
how quality of services are ensured.
Similarly what are the safety and quality instruction
regarding TIER4 activities.
Management Functions:
Planning
Controlling
Leading
Organizing
Management Functions:
 Planning
Planning is setting standards and goals and making strategies to
achieve those goals.
 Decision-making Process
At TIER4, there is mixed of centralization and some context of
decentralization type of decisions.
 Organizations Current Strategies
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Sincerity towards responsibilities
No Compromise on “Quality”
Customer relationship
Quick response , Willingness for Post Services
demands
• Co-ordination between Management and Field
Engineers
• Dedicated services, Positive attitude
Management Functions:
 Organizing
Organizing is assembling and coordinating the human, financial,
physical, informational, and other resources needed to achieve
goals.
 Main Office; organize all TIER4 administrative and technical activities.
 Number of Employee: 150 employees
 Organizational Design
1) Departmentalization: Admin& Engineering,
2) Span of Control: Chief Executive Officer & Teams Head
3) Chain of Command Chief Executive Officer to Teams Head
4) Centralization & Decentralization: Both Exists
5) Formalization: Formal and informal
6) Work Specialization Specified job engineers and staff
 Managing Change; Due to IT, Telecom and very nature of services
along with dedication of staff easily manages
change
Management Functions:
 Leading
Leading is stimulating people to be high performers. It is
directing, motivating, and communicating with
employees, individually and in groups.
 Leadership Style
• Chrismatic
• Instrumental
• Participative
Above leadership style is followed by the top
management of TIER4 (Pvt) Limited.
Management Functions:
 Controlling
Controlling involves monitoring progress and implementing necessary
changes.
 Controlling Operation
TIER4 is also controlling its operations by adopting different
control methods, which assess how efficiently and effectively an
organization's transformation processes create goods and
services. These methods are
• SOPs
• Quality test of installation and commissioning of sites
• Quality audit and evaluation criteria of different vendors
 Controlling Performance
• Performance Appraisal System
At TIER4, the performance appraisal system, which is
followed by the management, is based upon results, which
the employees are given on daily basis.
SWOT Analysis (1/4)
Strengths
1.
2.
3.
4.
Highly qualified young work force
.Completion of Projects in Required time.
.Competitive Prices for Installation services.
Quality control services Professional Expertise & Proper
Engineering services
5. Reliable cooperation with Vendors.
6. Parallel Telecom Installation operations.
7. Installation through properly trained staff.
8. Competitive TI rates & No additional rates for Quality services
and Services through out Pakistan.
9. TI installation service coverage in all sort of environment and
climate
10.Congenial atmosphere for working.
11.Chrismatic & Instrumental leadership of CEO which leads staff
to create dedication, interest trust among working force.making
them as a single unit with cooperation and appropriate
conduct.
SWOT Analysis (2/4)
 Weaknesses
 TIER4 has space constraints as for as the land at which it
is situated.
 High amount of expenditure due to the reason that TIER4
has to pay the high rent of the office building/store and
hostels for work force.
 Improper allocation of financial funds by the
management.
 Highly centralized decision-making as key decision
revolves about CEO.
 Organization form is sole proprietorship.
 High turnover of faculty and staff.
 Comparatively newcomer and Smaller in addressing
market
SWOT Analysis (3/4)
 Opportunities
 TIER4 is located in industrial area; industrial linkage can be
established for R & D purpose.
 New Engineering departments and industrial management
department are being opened because of industry demand such
as opening of new offices and Multan and Karachi cities..
 TIER4 can provide consultation to local industry.
 Employees can get internship/training in local industry.
 TIER4 can enhance its manpower as it is easily available due to
high education rate in Islamabad.
SWOT Analysis (4/4)
 Threats
 New institutes are opening in the locality, which
may become threat for TIER4 in future.
 TIER4 is emerging organization, an entrant to
industry where already working big organization
may tackle its market with adopting better
strategies.
Critical Analysis
 Key role in planning revolves around the CEO
 Ownership be separate from business entity
 Amalgamated HR & Store, Account and Finance
separation is required.
 Planning in order to have own building,
transportation and labor..
 Alternative of CEO for handling organizing matters
 Management of medical and health coverage matter
 Performance evaluation criteria also need to
improve
Conclusion
 Core strength of TIER4 is its all workforce
working like a single unit
 Involvement of CEO interest and dedication
 Willingness of every individual to go to far flung
areas for erecting of towers and preparation of
sites
 TIER4 always prefers individual task outcomes,
and evaluates the performance of its employees
to identify the training and development needs,
performance rewards and employee’s correction
 Fast pace working system and self discipline
team.
Recommendations (1/4)
 Chief Executive Officer must prepare an official for
doing activities like him.
 There must be a separate building for distinction
between different levels of individuals
 Proper Management functions need to practice such
as accounting system and finance system should be
separated..
 To look store matter proper person with experience
of handling store should be appointed
 TIER4 is form of sole proprietorship. It should make
endeavor to partnership organization,. Partnership
should be made with the indl who possess telecom
knowledge. In TIER4 partnership has some form but
other partner is only familiar with administration not
with telecom sites installation and commissioning.
Recommendations (2/4)
 It must have spacious building as TIER4 is only
having its infrastructure in two or three rooms on
rent.
 It has not own its own transportation. To facilitate
the procedure it must have its own transportation
and work force to derive them.
 Similarly it has to hire labor from SAM Tours. So
it should have its own labor along with
transportation facility to run its business activities
in all over Pakistan.
 .Recruitment process may be strengthened.
 There is a strong need for training at each level.
Recommendations (3/4)
 There should be involvement of manager
operation or Dy manager operation in meeting
with other vendors gaining work for TIER4 so
that alternative might be there for CEO
 The evaluation process should be strengthened
by adopting training measure to officer
responsible for evolution of employees.
 Although TIER4 is focusing on employee
development, however there is a need for
employee training especially with respect to the
Engineer as some of them are new to the field
and don not know the effective way to deliver
their services.
Recommendations (4/4)
 Opportunities for growth of the employees
should be created and those striving to
avail such opportunities may be
entertained rather than denying and
loosing potential individuals.
 An internal search for recruiting the
employees may be highly beneficial for the
institution. Such type of activity gives a
spirit and increases morale of the
employees.