Transcript Diversity - Worklife Matters

Diversity
Bringing People Together
Section I
Introduction
2
Workplace diversity
► Isn’t
about anti-discrimination
► Isn’t
about affirmative action
► Concerns
► Is
all employees and customers
all-inclusive
3
Workplace diversity
► Women
► Minorities
► People
with disabilities
► Religious beliefs
► Sexual preferences
4
Workplace diversity
► Employee
satisfaction
► Employee
loyalty
► Lower
turnover
► Greater
productivity
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Workplace diversity
► Diverse
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background bring different:
Perspectives
Values
Work ethics
Ways of thinking
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Workplace diversity
► Employees
► Women
working longer
dominating more professions
► Immigration
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Section II
Types of diversity
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Generational
►4
distinct generations
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Traditionalists
► Born
before 1945
► 11.5 million still in workforce
► Values
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Dedication and hard work
Loyal
Honorable
Conformity
Respect for authority
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Baby boomers
► Born
between 1946 – 1964
► Values
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Optimism
Team orientation
Personal gratification
Health and wellness
Personal growth
Involvement
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Traditionalists vs. boomers
► Traditionalist
 Traditional roles
 Loyal to marriage and
workplace
 Patient & willing to be
disciplined
 Played by the rules
► Boomers
 Redefined roles
 Left unfulfilling
relationships
 Immediate gratification
 Manipulated rules
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Generation Xers
► Born
between 1965 – 1980
► Values
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Self-reliant
Informal
Pragmatic
Skeptical
Global thinker
Technology literate
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Boomers vs. Gen Xers
► Boomers
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Fight authority
Love media
Workaholics
Political
► Generation
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Xers
Find way around
Avoid media
Want a life
Politics waste of time
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Nexters
► Born
between 1981 – 1991
► Values
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Optimistic
Confident
Independent
Social
Moral
Civic minded
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Nexters
► They
combine:
 Boomer teamwork attitude with traditionalist
can-do attitude and the technological smarts of
the Xers
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4 Generations
► Unique
work ethics
► Different
perspectives
► Distinct
ways of managing and being
managed
► Differing
views of issues
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Clashes
► Stereotypes
► Resentment
► Misunderstandings
► Different
expectations
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Other Diversities
► Ethnic
► Cultural
► Universal
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Diverse workplaces
► 2010
– Non-whites more than 1/3
population
► 2005 – ethnic minority
workforce – 28%
► Minorities - 41% of 39
million workers
► 75% of new workers from
Asia in next decade
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Diverse workplaces
► 2/3
of construction workers don’t speak
English
► Companies must:
 Prepare bilingual manuals,
signage, etc.
 Train both Eng and nonEnglish speakers
 Operations manuals in applicable languages
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Diverse workplaces
► Majority
of new class of 1,600 New York
police force recruits were minorities
► Only
45.2% were white
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Other diversities
► Mental
and physical
► Sexual
preference
► Religious
belief
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Section III
Diversity and the
organization
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Manager’s role
► Open-minded
► Don’t
assume all values the same
► Treat individuals individually.
► Be honest about limitations
► Better understanding
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Manager’s role
► Highly
qualified
► Sensitive to concerns of multicultural
employees
► Held accountable for
meeting diversity goals
► Respect and support
diversity
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Human Resources’ role
► Establish
► Help
positive culture
select leaders
► Review
organizational
goals and HR policies
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Human Resources’ role
► HR
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qualifications:
Team building
Change management
Conflict resolution
Cross-cultural communication
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Human Resources’ role
► Diversity
initiatives reduced costs of:
 Turnover
 Absenteeism
 Low productivity
► Diversity
improved bottom line by:
 Decreasing complaints and litigation
 Improving public image
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Management’s role
► Involved
► Leaders
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in all aspects of diversity
must be trained on:
Myths
Stereotypes
Cultural differences
Organizational barriers
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Management’s role
► Diversity:
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Part of business objectives
Linked to business goals
Focus on impact on bottom line
Stressed internally and externally
Resources for competitive advantage
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Management’s role
► Organizational
leaders:
 Understand how diversity can improve
organization
 Use knowledge of minority employees
 Understand needs of other cultural and ethnic
groups
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Training
► Not
just on cultural differences
► Teach techniques to better manage
workforce on differing:
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Perspectives
Backgrounds
Ideas
skills
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Training
► Helps
retain good employees
► Promotes harmony
► Improve communication
► Awareness training – uncover biases
► Skill-based training – improve productivity
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Section IV
Best practices
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Diversity Advisory Committee
► Promote
diversity
► Diversity
plan includes:
 Assessment
 Upper-level support
 Action steps
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Diversity Advisory Committee
► When
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starting a committee:
Ensure representation for all areas
Be sure all understand time commitment
Encourage all to participate
Have equal number of staff and management
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Diversity Advisory Committee
► Key
outcomes
 Better communication
 Place to review and address concerns
 Can disseminate external
communications
 Good recruiting and
retention tool
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Section V
Challenges
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Challenges
► Increased
training costs
 Use seminars, programs and lectures
 Show employees how to accept ideas of others
 Include conflict
resolution and
prejudice classes
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Challenges
► Reverse
discrimination
 Associated with affirmative action
 White males feel discriminated against
(majority)
 Company take steps to see this isn’t an issue
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Challenges
► Increased
conflicts
 Groups disagree on situation
 Caused by ignorance and prejudice
 Individual or group feeling superior
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Challenges
► Increases
in turnover and absenteeism
 African Americans – 40% greater than for
whites
 Women – 58% higher turnover rate than men
 Women – higher absenteeism rate
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Challenges
► Workers
who believe they are valued:
 Work harder
 Are more involved
 Are more innovative
► Minorities
feel less
valued due to:
 Stereotyping
 Prejudice
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Section VI
Summary
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Conclusion
► No
best way to handle diversity
► Companies must develop diversity initiatives
► Success depends on issues and business
needs
► Company needs positive culture and
environment
► Upper-management and HR must be
committed
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Summary
► Diversity
types
► Roles of management, HR and managers
► How diversity affects the bottom line
► Best practices
► Diversity advisory committees
► Challenges
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Questions?
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