Transcript Understanding Organizational Change: What’s Normal and

So You Want to Supervise,
But You Have No Supervisory
Experience
presented by:
Cynthia Paine
AGTS, Inc.
For AZ City/County Management Association
February 08, 2007
Sedona, AZ
Workshop Purpose
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To provide basic information about the
roles and responsibilities of supervision to
help you determine if you wish to pursue
a career in management
To provide practical advice on the skills,
knowledge, and experience needed to
pursue your first supervisory position
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Agenda
1.
Roles and Responsibilities of Supervision
2.
Rewards and Challenges of Supervision
3.
Requisite skills, knowledge and
experience
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The Supervisory Experience
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Roles and Responsibilities
Roles:
1.
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Representative of ‘management’
Team champion and leader
Organizational networker
Responsibilities:
2.
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Establish and maintain high performance standards
through functions of planning, organizing, directing,
controlling
Communicate effectively at all levels in the
organization to represent the multiple constituencies
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Rewards and Challenges
Rewards
1.
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Potential to magnify your contributions to the organization by
working through others
Opportunity to impact the development of others
Opportunity to develop other skill sets, like leadership and team
development
Challenges
2.
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Rarely have adequate training
Often is intimidating to be ‘enforcer’ of wide range of organizational
policies and procedures
Seldom have enough time
Frequently feel very alone
Sometimes feel overwhelmed and stressed out
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Requisite Skills
1.
2.
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5.
Communicating
Listening
Negotiating
Change management
Conflict management
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Requisite Knowledge
1.
2.
3.
4.
Human nature and motivation
Organizational business metrics
(measures of success)
MVV and pertinence to your role
Political environment
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Pertinent Development Experiences
1.
2.
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7.
Committee chair
Outside activities
Company activities
Task force
Recruitment fairs
Volunteer for projects
Q.I. efforts
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Where Am I Now?
What Are My Next Steps?
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Thank you for participating today.
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