Transcript YOUR ATTITUDE and PERSONALITY

Chapter 1
YOUR ATTITUDE
and PERSONALITY
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
“We sometimes from
dreams pick up some
hint worth improving by
reflection.”
Thomas Jefferson
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
OBJECTIVES
• Define and describe personality and attitude and
their influence in the workplace
• Identify individual personality traits and values
• State the difference between self-esteem and
self-image
• Identify and develop a strategy to deal with past
negative experiences
• Define locus of control
• Identify your primary and secondary learning
styles
• Create a personal handbook
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ALL ABOUT YOU
• “Mirror words” describe the foundation of
how you view yourself and others, and how
you perform at work
Personality and attitude dictate how one responds to
conflict, crisis, and other typical workplace
situations.
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ALL ABOUT YOU
• Human Relations: interactions with
and through people
• Get along with your colleagues
• Positive workplace interactions will
result in workplace productivity
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ALL ABOUT YOU
• Experiences and influences
outside of work affect one’s
professional behavior
• In order to understand workplace
relationships, you must first
understand yourself
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
PERSONALITY AND VALUES
• Personality: stable traits that assist
in explaining and predicting behavior
– Experiences shape your values
• Values: ideas that are important to
you as an individual
– Values are only good or bad based upon
your personal experiences and
influences
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
ATTITUDES
• Attitude: a strong belief toward
people, things, and situations
– A group’s performance impacts an
organization’s performance
•
Since you cannot avoid others, be
aware of the impact other individuals
have on your life
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
TALK IT OUT
What cartoon character best
reflects you?
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
SELF-ESTEEM, SELF-IMAGE,
AND PROJECTION
• Self-esteem: your perception of
yourself
• Self-image: your belief of how others
view you
• Projection: the way you feel about
yourself and your environment is
reflected in how you treat others
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
DEALING WITH NEGATIVE
“BAGGAGE”
• Past experiences heavily impact your
personality, values, and self-esteem
– Confront your past
– Practice forgiveness
– Move forward
• Keep in mind that it is sometimes a painful
process to reach your goal of becoming the
best individual you can be
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
LOCUS OF CONTROL
• Locus of control: identifies who you
believe controls your future
• Take responsibility for your actions, and
do your best
• You cannot totally control the
environment and the future
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
LEARNING STYLES
• Learning Style: the method of how you best
take in information and/or learn new ideas
– Visual learner—learns best by seeing
– Auditory learner—learns best by hearing
– Tactile/kinesthetic learner—learns best by
feeling, touching, and holding
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]
YOUR PERSONAL HANDBOOK
• Personality and attitude affect your
performance both personally and
professionally
• Use this text as a handbook to guide
you in both personal and career plans
• Begin developing a positive attitude and
believe in yourself and your abilities
Professionalism: Skills for Workplace Success, 2/e
Lydia E. Anderson • Sandra B. Bolt
Copyright ©2011 by Pearson Education, Inc.
publishing as Pearson [imprint]