Transcript Introduction to Project Management

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P.I.I.M.T
American University of Leadership
Ahmed Hanane, MBA, Eng, CMA, Partner
email: [email protected]
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Project Team Building,
Conflict, and Negotiation
06-01
After completing this chapter, students will
be able to:
 Understand the steps involved in project
team building.
 Know the characteristics of effective
project teams and why teams fail.
 Know the stages in the development of
groups.
 Describe how to achieve cross-functional
cooperation in teams.
06-02
After completing this chapter, students will
be able to:
 See the advantages and challenges of
project teams.
 Understand the nature of conflict and
evaluate response method.
 Understand the importance of
negotiation skills in project management.
06-03
FIGURE06-04
6.1: Deepwater Horizon Explosion
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
FIGURE 6.3
Basic Steps in
Assembling a
Project Team
06-06

Clear Sense of Mission

Productive Interdependency

Cohesiveness

Trust

Enthusiasm

Results Orientation
06-07
o Poorly developed or unclear goals
o Poorly defined project team roles &
interdependencies
o Lack of project team motivation
o Poor communication
o Poor leadership
o Turnover among project team members
o Dysfunctional behavior
06-08
1.
Forming – members become acquainted
2.
Storming – conflict begins
3.
Norming – members reach agreement
4.
Performing – members work together
5.
Adjourning – group disbands
Punctuated Equilibrium is a different
model
06-09
06-010
FIGURE 6.4
FIGURE 6.5
06-10
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
06-11
FIGURE 6.6
Make the project team tangible
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Publicity
Terminology & language
Reward good behavior
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Flexibility
Creativity
Pragmatism
Develop a personal touch
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Lead by example
Positive feedback for good performance
Accessibility & consistency
06-12
use electronic media to link members of a
geographically dispersed project team
How Can Virtual Teams Be Improved?
 Use face-to-face communication when
possible

Don’t let team members disappear

Establish a code of conduct

Keep everyone in the communication loop

Create a process for addressing conflict
06-13
Conflict is a process that begins when you
perceive that someone has frustrated or is
about to frustrate a major concern of yours.
Categories
Views
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Goal-oriented
Administrative
Interpersonal
06-14
Traditional
Behavioral
Interactionist
Organizational
Reward systems
Scarce resources
Uncertainty
Differentiation
Interpersonal
• Faulty attributions
• Faulty communication
• Personal grudges &
prejudices
06-15

Mediate – defusion/confrontation

Arbitrate – judgment

Control – cool down period

Accept – unmanageable

Eliminate – transfer
Conflict is often evidence of progress!
06-17
a process that is predicated on a
manager’s ability to use influence
productively
Questions to Ask Prior to Entering a
Negotiation
1.
How much power do I have?
2.
What sort of time pressures are there?
3.
Do I trust my opponent?
06-18
1.
Separate the people from the problem
2.
Focus on interests, not positions
3.
Invent options for mutual gain
4.
Insist on using objective criteria
Getting to Yes – Fisher & Ury
06-19
1.
2.
3.
4.
06-20
Understand the steps involved in
project team building.
Know the characteristics of effective
project teams and why teams fail.
Know the stages in the development of
groups.
Describe how to achieve crossfunctional cooperation in teams.
5.
6.
7.
06-21
See the advantages and challenges of
project teams.
Understand the nature of conflict and
evaluate response method.
Understand the importance of
negotiation skills in project
management.