Transcript CHAPTER 10
CHAPTER 10 Public Area and Other Types of Cleaning Objective: examining how to keep the public area clean Public Areas gives the first impression about the hotel includes entrances, lobbies, corridors, elevators, restrooms, health facilities dining areas, banquet and meeting rooms offices, employee areas, housekeeping areas cleanliness of these areas are as important as guestrooms but is less standardized scheduling is affected by; (1) architecture, (2) lobby space allocation, (3) activities, (4) guest traffic Front-of-the-House Areas A) Entrances demand attention because they are very busy areas frequency of cleaning depends on weather; rain or snow requires more attention entrances should be mopped frequently throughout the day fingerprints and smudges from the door surfaces should be removed B) Lobbies are hub of activity that is why cleanliness is important scheduled for cleaning at night and early morning; 22:30 - 7:00 for the guests convenience and no interference for the employees some of the daytime tasks are; emptying ashtrays and sand urns, vacuuming/sweeping floors and straightening furniture some of the weekly tasks are; polishing wooden furniture, cleaning window sills, dusting the high and hard-to-reach areas C) Front Desk cleaning should be scheduled during off-peak hours include vacuuming and emptying wastebaskets and ashtrays fingerprints, smudges, shoe marks should be removed D) Corridors a big part of it involves dealing with the floor which should be vacuumed at least once a day carpet shampooing is scheduled on project basis, and done in off-season cleaning includes taking care of the baseboards, guestroom doors, finger tips, air vents and sprinklers, emergency exit lights, ice and vending machine areas E) Elevators requires frequent cleaning because of their volume of use time to clean them is at night or early morning problem areas are: sides near the floor, hand railings, elevator controls, inside the door, floor carpets. F) Public Restrooms the goal is to maintain a sanitary, safe and attractive atmosphere should be cleaned twice a day, minimum. In addition, “touch up - every one or two hours” cleaning is also possible apply the disinfectants for the toilets before any other tasks, empty ashtrays, clean the washbasins, check the drain traps, wipe and polish the fixtures, wipe the mirrors, clean the toilet, wipe and polish the handles, clean the walls, restock supplies, sweep and mop the floor pay special attention to the door locks and paper dispensers to remove fingerprints G) Swimming Pool Areas & Exercise Rooms cleaning tasks can be shared with the engineering & maintenance department housekeeping’s responsibilities are; collecting wet towels, restocking towels, emptying trash and ashtrays, cleaning wall areas, sweeping and mopping hard floor surfaces, washing window and glass areas, straightening lounge furniture. H) Dining Rooms cleanliness is important for image, safety and sanitation reasons during operation, dining room staff is responsible for appearance, includes cleaning tables, linens, attending to on-the-spot spills, light vacuuming, or sweeping. housekeeping is responsible for more complicated cleaning nightly, weekly or monthly, includes vacuuming the carpets (performed at night to avoid disturbing the guests), cleaning phones and hostess station, dusting and polishing furniture, cleaning the light fixtures and window sills. I) Banquet and Meeting Rooms banquet or convention service staff is responsible for the cleaning should be cleaned immediately after a function ( to easily remove stains and avoid unappetizing the passing guests with the bad appearance of the banquet because of the previous night’s festivities). housekeeping is responsible for cleaning chairs, tables, furniture, wall and floor areas / removing food items / removing food particles and stains from furnitures. special cleaning tasks require outside contractors in case of high ceilings and chandeliers. Back-of-the-House Areas A) Administration Offices important areas because interaction with clients, vendors, business associates and prospective employees is possible housekeeping is responsible for dusting, emptying wastebaskets, spot-cleaning wall areas, sweeping and vacuuming carpets on a nightly basis. other tasks like washing windows are scheduled on a weekly or monthly basis. room attendants should avoid moving any papers B) Employee Areas deserve the same quality of cleaning as the front-of-thehouse areas, in order to gain respect and loyalty of the employees heavy-duty cleaning tasks rests with HK; including service corridors and elevators, employee dining areas, employee washrooms, loading docks and storage areas, may include kitchen - maintaining floor, wall and ceiling surfaces. C) Housekeeping Areas include the housekeeping office, laundry and linen room. in the laundry, special care must be taken to keep exterior of the surfaces of machines clean to prevent resoiling of linen all shelves must be dusted periodically