JC Mendez Director Clinical Solutions HCA IT&S – IT Partner Solutions Texas State University HA Conference October 24 th 2008

 It is someone who will: • Manage Employees • • Prepare and maintain budgets Problem solve and make decisions  Above all it is someone who: “will procure resources and perform other administrative functions so that the clinical professionals can provide their services.” BHA degree Program – Texas State University

         HOSA Pharmacy Runner/Technician Intrigued by the “ C’s “ of the Hospital Willing to leave home and take chances Texas State Graduate Pharmacy Technician/buyer ( again) Converted our Hospital PHA system Offered a job at Corporate The rest is history.

  Responsible for the implementation of full Clinical Health Information systems in HCA facilities across the country I manage a staff of highly specialized Clinicians and IT specialists that work together to implement systems to better serve the people taking care of our Customers/Patients

    Project milestones and controls to make sure we don’t fail.

Best Practices- Project Management Principles Collaboration with facility leadership 100-200 people to build system that touches upwards to 1000+ people in the facility

1/1/08 First milestone Full Install 4/23/08 Meditech Dictionary Training 5/30/08 Meditech Apps 1 6/30/08 Meditech Apps 2 7/23/08 Meditech Apps 3 3/11/08 Kick Off 2/2/08 - 3/5/08 Planning Phase 4/3/08 - 8/31/08 Meditech Training 9/2/08 - 10/10/08 End User Training 12/31/08 Project complete 2/1/08 - 3/1/08 Planning 2/1/08 3/1/08 1/1/08 1/1/08 - 2/2/08 Initiation 4/1/08 5/1/08 5/1/08 Visit 1 6/1/08 6/7/08 Visit 2 7/1/08 8/1/08 9/1/08 10/1/08 11/1/08 12/1/08 12/31/08 3/5/08 - 12/6/08 Execution Phase 10/10/08 - 12/22/08 Control & Housewide Parallel 7/6/08 Visit 3 7/26/08 Visit 4 8/12/08 Visit 5 Pre Parallel Planning 9/11/08 Visit 6 Super User End User Training Observation 11/25/08 Visit 7 House wide Parallel 12/31/08 Visit 8 Go Live

Are Limitless

Patient Care

Clinical Physicians Technology Administratio n Healthcare always begins with and ends with the Patient

 Nursing  Ancillary - RT, PT, OT, Speech   Radiology Laboratory  Pharmacy   Medical Records Operating Room

    Computerized Documentation Electronic Medication Administration Portal/Mobility – Electronic Health Record Physician Documentation and ordering

        Implementation Services Customer Support Development- Software Testing Services Education Auditing Finance Regulatory Management

      Chief Information Officers – CIO Infrastructure Disappearing Credit Bad Debt Regulatory compliance Resources    Nursing Shortage Physician retention Technical staff

 Medication errors Electronic Medication Administration and Patient Bar Code Scanning Electronic Medication Reconciliation  Wait times in the ED ED Dashboard tracking system -Patient tracking -Administration review to ID/resolve bottlenecks

 Physician Order legibility POM – Physician Order Management  Patient Record Electronic Medical Record and Portal -complete current view of patient

 There are people out there who want to help you with your career. “Let them”  Find a Mentor- defined as a Wise and Trusted teacher or counselor.

      Know your role Eagerness to learn Ability and willingness to work as a team player Patience Be a risk taker Have a positive attitude

 Schools    Professors Alumni    Organizations Business Associates Network Make and keep friends

Five Keys to being a true Professional  Character is who you are and what you stand for. Choose to be professional     Attitude is your mental outlook – positive, serving mentality Excellence is your commitment to quality and continuous improvement Competency is your degree of expertise Conduct how you deal with others - mature, polite, loyal and respect authority  Professionalism is for Everyone by James R. Ball

      Make a commitment to be professional Do and say what you believe to be the right thing to say and do Look and act professional Take pride in your work Learn your craft and teach it to others Be accountable and responsible for your actions

    Do not tolerate mediocrity Do whatever you need to do whenever you need to do it. Do something useful to serve others Invest continually in your own professional development and growth  Professionalism is for Everyone by James R. Ball

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Life

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Work

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Friends

“Service is the rent we pay to be living. It is the very purpose of life and not something you do in your spare time.” -Marian Wright Edelman

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Community

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Alma mater

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Friends