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CUSTOMER VALUES VALUE PROPOSITION MRI SCAN A new generation value system analysis CUSTOMER VALUES VALUE PROPOSITION Valuenomics The MRI SCAN is Valuenomics’ new, powerful tool to measure a sector’s competitivenss on global markets. Hence, it is a main building block for sector strategies. Valuenomics is a new concept on trade development and promotion, designed for business support organizations and governmental institutions. Like Valuemagics, its focus is on the value proposition, but this time on mesoeconomic level –the sector. HONDURAS Let us take an example of three coffee sectors . . . . . UGANDA VIETNAM Now let’s takeNORWAY threeSOUTH AFRICA potential market segments for these sectors . . . JAPAN CENTRAL BANK REGULATORY BODIES, AGENCIES The first step is to identify the LOCAL stakeholders that have an impact RECRUITMENT GOVERNMENTS SERVICES on MINISTRY the competitiveness of these FINANCIAL OF SERVICES AGRICULTURE coffee sectors . . . . . . . RESEARCH INST CERTIFICATION MINISTRY OF INDUSTRY MINISTRY OF TRADE MINISTRY OF TOURISM RETAILERS FUNCIONAL BSO’s/ NGO’s MINISTRY OF ECONOMICS MINISTRY OF PLANNING WHOLESALE GROWERS ENABLERS MINISTRY OF FINANCE BUYERS MATERIALS SUPPLIERS SECTORAL BSO’s DRIVERS TECHNOLOGY SUPPLIERS TRADERS REGIONAL BSO’s ICT SERVICES MANUFACTURERS ACTORS PRODUCERS MANUFACTURERS MIDDLE MEN PACKERS PROCESSORS PROCESSORS DISTRIBUTORS PACKERS IMPORTERS ASSEMBLERS EXPORTERS KNOWLEDGE INSTITUTES INT. AGENCIES DONORS PRODUCERS KNOWLEDGE INSTITUTES TRADE SUPPORT INSTITUTE LOGISTICAL SERVICES PORTS CUSTOMS Each of these stakeholders have a role in the system that makes up for the value proposition of the coffee sectors Y ACTORS ENABLERS DRIVERS We analyse that performance on 5 different criteria in each of the three areas of the value chain MINDSwe can analyseMINDS Now the MONEY MONEY contribution of each these MAN POWER MANof POWER METHODS stakeholders to theMETHODS value MATERIALS MATERIALS proposition of these coffee sectors……. REPORTS REPORTS MINDS MONEY MAN POWER METHODS MATERIALS REPORTS REPRESENTATION READINESS RANGE ROBUSTNESS REPRESENTATION READINESS RANGE ROBUSTNESS REPRESENTATION READINESS RANGE ROBUSTNESS INCENTIVES INFRASTRUCTURE INITIATIVE INSTITUTIONS INSTRUCTION INCENTIVES INCENTIVES INFRASTRUCTURE INFRASTRUCTURE We analyse the performance of INITIATIVE INITIATIVE stakeholders in the three main INSTITUTIONS INSTITUTIONS INSTRUCTION INSTRUCTION areas of the value chain……… DEVELOPMENT PRODUCTION MARKETING X ACTORS Analysis of the ACTORS Vision, management,motivation, strategies, plans & alignment Investments done, budgets available, financial strength Knowledge, expertise, productivity, training of personnel Processes, QA systems, certifications, data Machines, equipment, land, hard & software, buildings. MINDS MONEY MAN POWER METHODS MATERIALS DEVELOPMENT PRODUCTION MARKETING TECHNOLOGY, DESIGNS, IP, UNIQUENESS, CULTURE INVESTMENTS IN R&D/INNOVATION/LICENSES AGRONOMISTS, ENGINEERS DESIGNERS, RESEARCHERS DESIGN & VALIDATION PROCESS, CMM, GLOBAL GAP CAD/CAM, LABORATORY TEST EQUIPMENT PROCESS INNOVATION PROCESS CONTROL FIXED/WORKING CAPITAL INVENTORY TURNS SKILLED PERSONNEL PRODUCTIVITY/SERVICE LEVEL OSHAS, EMAS, ISO 9001, QMS, TS16949, HACCP MACHINERY, FACILITIES TRANSPORT, IT STRUCTURE MARKET ENTRY MODE STRATEGIC POSITIONING MARKET RESEARCH & PROMOTIONAL BUDGETS EXPORT AND MARKETING MANAGERS MARKETING PLANS, CRM ORDER PROCESSES ICT HARD & SOFTWARE COLLATERALS, E-BIZ We assess ACTOR’s peformance in the M5 analysis ENABLERS Analysis of the ENABLERS Information services, databases, market intelligence Advocacy/lobbying power, network with business and government Expertise, competence, attitude, understanding of sector Range of services, assistance, programs, trainings Organizational & financial strengths REPORTS REPRESENTATION READINESS RANGE ROBUSTNESS DEVELOPMENT PRODUCTION MARKETING TECHNOLOGY SCANS INNOVATION UPDATES INDUSTRY/ACADEMIA INTERFACE INDUSTRY EXPERTISE SECTOR DEVELOPMENT INCUBATION/IP ASSISTANCE BUSINESS DEVELOPMENT DONOR MANAGEMENT REVENUE SOURCES STATISTICS, ANALYSIS COMPETITIVENESS GAUGES ADVOCACY ENHANCING COMPETITIVENESS PRESENCE ACROSS ACTORS IN PRODUCTION CHAIN VOCATIONAL WORKSHOPS BEST PRACTISE EXCHANGE SERVICES PORTFOLIO DELIVERY TEAM MARKET INTELLIGENCE CUSTOMIZED INFORMATION INTL BSO NETWORK INTERNATIONAL PRESENCE SECTOR POSITIONING SECTOR BRANDING TRADE MISSIONS/FAIRS B2B ACTIVITIES BSO BRANDING MEMBERSHIP RECRUITMENT We assess the performance of ENABLERS in the R5 analysis Analysis of the DRIVERS DRIVERS DEVELOPMENT Co-financing, financial & tax breaks, fiscal incentives Roads, IT infrastructure, cold chains, port facilities Motivation, inititatives to support the sector Legislation, institutions, regulations, protocols, institutional trade Educational level, knowledge institutes INCENTIVES INFRASTRUCTURE INITIATIVE INSTITUTIONS INSTRUCTION INNOVATION TAX BREAKS DRAW BACK SYSTEMS FUNDAMENTAL RESEARCH SHARED TECH CENTRES INNOVATION POLICY ENTREPRENEURSHIP BUREAU OF STANDARDS INTELLECTUAL PROPERTY DESIGN ACADEMIES TECHNICAL EDUCATION We assess the performance of DRIVERS in the PRODUCTION MARKETING INVESTMENT CO FINANCING OF TRADE INCENTIVES, SUBSIDIES MISSIONS/FAIRS ROADS AND TRANSPORT, (AIR)PORT FACILITIES, COLD ACCESSIBILITY, CLUSTERING CHAINS, ICT STRUCTURE MANUFACTURING, ECOSYSTEM TRADE AGREEMENTS EASE OF DOING BUSINESS COUNTRY BRANDING LABOR & ENVIRONMENTAL LAW MARKET REGULATIONS PROTOCOLS, INSPECTIONS TPO/FO/COMMATT VOCATIONAL EDUCATION SCHOLARSHIPS INFORMATION ON STANDARDS EXCHANGE PROGRAMS I5 analysis CENTRAL BANK REGULATORY BODIES, AGENCIES RECRUITMENT SERVICES LOCAL GOVERNMENTS FINANCIAL SERVICES MINISTRY OF AGRICULTURE TECHNOLOGY SUPPLIERS REGIONAL BSO’s MINISTRY OF TRADE MATERIALS SUPPLIERS SECTORAL BSO’s MINISTRY OF TOURISM DRIVERS ENABLERS MINISTRY OF FINANCE ACTORS RESEARCH INST CERTIFICATION MINISTRY OF INDUSTRY MINISTRY OF PLANNING DRIVERS make up for the . . . . . . . . ACTORS PROCESSORS PACKERS ASSEMBLERS ICT SERVICES INT. AGENCIES DONORS GROWERS MANUFACTURERS PRODUCERS ENABLERS MIDDLE MEN FUNCIONAL BSO’s/ NGO’s MINISTRY OF ECONOMICS The three analyses of EXPORTERS KNOWLEDGE INSTITUTES KNOWLEDGE INSTITUTES TRADE SUPPORT INSTITUTE LOGISTICAL SERVICES PORTS CUSTOMS MRI SCAN MRI SCAN MANUFACTURES AGRICULTURAL SERVICES DEVELOPMENT PRODUCTION MARKETING PRE HARVEST POST HARVEST MARKETING DEVELOPMENT EXECUTION MARKETING ENABLERS ACTORS FOR INTERNATIONAL COMPETITIVENESS Vision, management,motivation, strategies, plans & alignment Investments done, budgets available, financial strength Knowledge, expertise, productivity, training of personnel Processes, QA systems, certifications, data Machines, equipment, land, hard & software, buildings. Information services, databases, market intelligence Advocacy/lobbying power, network with business and government Expertise, competence, attitude, understanding of sector Range of services, assistance, programs, trainings DRIVERS Organizational & financial strengths Co-financing, financial & tax breaks, fiscal incentives Roads, IT infrastructure, cold chains, port facilities Motivation, inititatives to support the sector Legislation, institutions, regulations, protocols, institutional trade Educational level, knowledge institutes MINDS MONEY MAN POWER METHODS MATERIALS REPORTS REPRESENTATION READINESS RANGE ROBUSTNESS INCENTIVES INFRASTRUCTURE INITIATIVE INSTITUTIONS INSTRUCTION DEVELOPMENT PRODUCTION MARKETING TECHNOLOGY, DESIGNS, IP, UNIQUENESS, CULTURE INVESTMENTS IN R&D/INNOVATION/LICENSES AGRONOMISTS, ENGINEERS DESIGNERS, RESEARCHERS DESIGN & VALIDATION PROCESS, CMM, GLOBAL GAP CAD/CAM, LABORATORY TEST EQUIPMENT PROCESS INNOVATION PROCESS CONTROL FIXED/WORKING CAPITAL INVENTORY TURNS SKILLED PERSONNEL PRODUCTIVITY/SERVICE LEVEL OSHAS, EMAS, ISO 9001, QMS, TS16949, HACCP MACHINERY, FACILITIES TRANSPORT, IT STRUCTURE MARKET ENTRY MODE STRATEGIC POSITIONING MARKET RESEARCH & PROMOTIONAL BUDGETS EXPORT AND MARKETING MANAGERS MARKETING PLANS, CRM ORDER PROCESSES ICT HARD & SOFTWARE COLLATERALS, E-BIZ DEVELOPMENT PRODUCTION MARKETING TECHNOLOGY SCANS INNOVATION UPDATES INDUSTRY/ACADEMIA INTERFACE INDUSTRY EXPERTISE SECTOR DEVELOPMENT INCUBATION/IP ASSISTANCE BUSINESS DEVELOPMENT DONOR MANAGEMENT REVENUE SOURCES STATISTICS, ANALYSIS COMPETITIVENESS GAUGES ADVOCACY ENHANCING COMPETITIVENESS PRESENCE ACROSS ACTORS IN PRODUCTION CHAIN VOCATIONAL WORKSHOPS BEST PRACTISE EXCHANGE SERVICES PORTFOLIO DELIVERY TEAM MARKET INTELLIGENCE CUSTOMIZED INFORMATION INTL BSO NETWORK INTERNATIONAL PRESENCE SECTOR POSITIONING SECTOR BRANDING TRADE MISSIONS/FAIRS B2B ACTIVITIES BSO BRANDING MEMBERSHIP RECRUITMENT DEVELOPMENT PRODUCTION MARKETING INNOVATION TAX BREAKS DRAW BACK SYSTEMS FUNDAMENTAL RESEARCH SHARED TECH CENTRES INNOVATION POLICY ENTREPRENEURSHIP BUREAU OF STANDARDS INTELLECTUAL PROPERTY DESIGN ACADEMIES TECHNICAL EDUCATION INVESTMENT CO FINANCING OF TRADE INCENTIVES, SUBSIDIES MISSIONS/FAIRS ROADS AND TRANSPORT, (AIR)PORT FACILITIES, COLD ACCESSIBILITY, CLUSTERING CHAINS, ICT STRUCTURE MANUFACTURING, ECOSYSTEM TRADE AGREEMENTS EASE OF DOING BUSINESS COUNTRY BRANDING LABOR & ENVIRONMENTAL LAW MARKET REGULATIONS PROTOCOLS, INSPECTIONS TPO/FO/COMMATT VOCATIONAL EDUCATION SCHOLARSHIPS INFORMATION ON STANDARDS EXCHANGE PROGRAMS Second step is to invite representatives . . . from companies - THE ACTORS . . . from BSO’s - THE ENABLERS . . . and government - THE DRIVERS for a strategic conference All participants fill in the MRI – scorecard . . . . . . . . INDIVIDUALLY ACTORS In each column, scores from 10 (best) to 1 (worst) are filled in. Vision, management,motivation, strategies, plans & alignment Investments done, budgets available, financial strength Knowledge, expertise, productivity, training of personnel Processes, QA systems, certifications, data Machines, equipment, land, hard & software, buildings. MINDS MONEY MAN POWER METHODS MATERIALS TECHNOLOGY, DESIGNS, IP, UNIQUENESS, CULTURE INVESTMENTS IN R&D/INNOVATION/LICENSES AGRONOMISTS, ENGINEERS DESIGNERS, RESEARCHERS DESIGN & VALIDATION PROCESS, CMM, GLOBAL GAP CAD/CAM, LABORATORY TEST EQUIPMENT 8 4 3 4 6 5,0 ENABLERS DEVELOPMENT Information services, databases, market intelligence Advocacy/lobbying power, network with business and government Expertise, competence, attitude, understanding of sector Range of services, assistance, programs, trainings Organizational & financial strengths REPORTS REPRESENTATION READINESS RANGE ROBUSTNESS TECHNOLOGY SCANS INNOVATION UPDATES INDUSTRY/ACADEMIA INTERFACE INDUSTRY EXPERTISE SECTOR DEVELOPMENT INCUBATION/IP ASSISTANCE BUSINESS DEVELOPMENT DONOR MANAGEMENT REVENUE SOURCES 6 6 8 7 5 6,4 DRIVERS DEVELOPMENT Co-financing, financial & tax breaks, fiscal incentives Roads, IT infrastructure, cold chains, port facilities Motivation, inititatives to support the sector Legislation, institutions, regulations, protocols, institutional trade support Educational level, knowledge institutes INCENTIVES INFRASTRUCTURE INITIATIVE INSTITUTIONS INSTRUCTION INNOVATION TAX BREAKS DRAW BACK SYSTEMS FUNDAMENTAL RESEARCH SHARED TECH CENTRES INNOVATION POLICY ENTREPRENEURSHIP BUREAU OF STANDARDS INTELLECTUAL PROPERTY DESIGN ACADEMIES TECHNICAL EDUCATION 4 6 5 6 7 5,6 Scores are then processed into one consolidated sheet . . . . . . discussed and agreed upon The competitiveness score of the coffee sector is calculated through the following formula C= x y z in which C = competitiveness x = average score of ACTORS y = average score of ENABLERS z = average score of DRIVERS 3 2 But more important than the total score. . . are the scores on each of the elements . . . since they precisely indicate what the value proposition of the sector is (the high scores) . . . and lead to immediate actions on the biggest challenges of the sector (the low scores) C = x3y2z 33.329 ACTORS MINDS MONEY MAN POWER METHODS MATERIALS TECHNOLOGY, DESIGNS, IP, UNIQUENESS, CULTURE INVESTMENTS IN R&D/INNOVATION/LICENSES AGRONOMISTS, ENGINEERS DESIGNERS, RESEARCHERS DESIGN & VALIDATION PROCESS, CMM, GLOBAL GAP CAD/CAM, LABORATORY TEST EQUIPMENT 2 4 3 4 5 PROCESS INNOVATION PROCESS CONTROL FIXED/WORKING CAPITAL INVENTORY TURNS SKILLED PERSONNEL PRODUCTIVITY/SERVICE LEVEL OSHAS, EMAS, ISO 9001, QMS, TS16949, HACCP MACHINERY, FACILITIES TRANSPORT, IT STRUCTURE ENABLERS Organizational & financial strengths REPORTS REPRESENTATION READINESS RANGE ROBUSTNESS 6 6 5 7 8 STATISTICS, ANALYSIS COMPETITIVENESS GAUGES ADVOCACY ENHANCING COMPETITIVENESS PRESENCE ACROSS ACTORS IN PRODUCTION CHAIN VOCATIONAL WORKSHOPS BEST PRACTISE EXCHANGE SERVICES PORTFOLIO DELIVERY TEAM DRIVERS INCENTIVES INFRASTRUCTURE INITIATIVE INSTITUTIONS INSTRUCTION 7 7 4 6 5 3 4 4,4 INVESTMENT INCENTIVES, SUBSIDIES ROADS AND TRANSPORT, ACCESSIBILITY, CLUSTERING MANUFACTURING, ECOSYSTEM EASE OF DOING BUSINESS LABOR & ENVIRONMENTAL LAW PROTOCOLS, INSPECTIONS VOCATIONAL EDUCATION INFORMATION ON STANDARDS 4 4,7 3 4,3 4 5,3 6 5,7 5 5,7 5,1 4,4 MARKETING 7 7 8 7 5 MARKET INTELLIGENCE CUSTOMIZED INFORMATION INTL BSO NETWORK INTERNATIONAL PRESENCE SECTOR POSITIONING SECTOR BRANDING TRADE MISSIONS/FAIRS B2B ACTIVITIES BSO BRANDING MEMBERSHIP RECRUITMENT 6 6,3 8 7,0 7 6,7 7 7,0 6 6,3 6,7 6,8 MARKETING PRODUCTION DEVELOPMENT INNOVATION TAX BREAKS DRAW BACK SYSTEMS FUNDAMENTAL RESEARCH SHARED TECH CENTRES INNOVATION POLICY ENTREPRENEURSHIP BUREAU OF STANDARDS INTELLECTUAL PROPERTY DESIGN ACADEMIES TECHNICAL EDUCATION 9 6,8 6,4 Co-financing, financial & tax breaks, fiscal incentives Roads, IT infrastructure, cold chains, port facilities Motivation, inititatives to support the sector Legislation, institutions, regulations, protocols, institutional trade support Educational level, knowledge institutes 6 PRODUCTION DEVELOPMENT TECHNOLOGY SCANS INNOVATION UPDATES INDUSTRY/ACADEMIA INTERFACE INDUSTRY EXPERTISE SECTOR DEVELOPMENT INCUBATION/IP ASSISTANCE BUSINESS DEVELOPMENT DONOR MANAGEMENT REVENUE SOURCES 8 MARKET ENTRY MODE STRATEGIC POSITIONING MARKET RESEARCH & PROMOTIONAL BUDGETS EXPORT AND MARKETING MANAGERS MARKETING PLANS, CRM ORDER PROCESSES ICT HARD & SOFTWARE COLLATERALS, E-BIZ 7,4 3,6 Information services, databases, market intelligence Advocacy/lobbying power, network with business and government Expertise, competence, attitude, understanding of sector Range of services, assistance, programs, trainings MARKETING PRODUCTION DEVELOPMENT Vision, management,motivation, strategies, plans & alignment Investments done, budgets available, financial strength Knowledge, expertise, productivity, training of personnel Processes, QA systems, certifications, data Machines, equipment, land, hard & software, buildings. 5,6 6,7 4,8 6 7 5 5 6 5,8 CO FINANCING OF TRADE MISSIONS/FAIRS (AIR)PORT FACILITIES, COLD CHAINS, ICT STRUCTURE TRADE AGREEMENTS COUNTRY BRANDING MARKET REGULATIONS TPO/FO/COMMATT SCHOLARSHIPS EXCHANGE PROGRAMS 4 4,7 6 6,3 5 5,0 8 5,3 5 5,0 5,6 5,3 ACTORS C = x3y2z Vision, management,motivation, strategies, plans & alignment Investments done, budgets available, financial strength Knowledge, expertise, productivity, training of personnel Processes, QA systems, certifications, data Machines, equipment, land, hard & software, buildings. 33.329 MINDS MONEY MAN POWER METHODS MATERIALS 4,8 6,7 5,6 DEVELOPMENT PRODUCTION MARKETING TECHNOLOGY, DESIGNS, IP, UNIQUENESS, CULTURE INVESTMENTS IN R&D/INNOVATION/LICENSES AGRONOMISTS, ENGINEERS DESIGNERS, RESEARCHERS DESIGN & VALIDATION PROCESS, CMM, GLOBAL GAP CAD/CAM, LABORATORY TEST EQUIPMENT 2 4 3 4 5 PROCESS INNOVATION PROCESS CONTROL FIXED/WORKING CAPITAL INVENTORY TURNS SKILLED PERSONNEL PRODUCTIVITY/SERVICE LEVEL OSHAS, EMAS, ISO 9001, QMS, TS16949, HACCP MACHINERY, FACILITIES TRANSPORT, IT STRUCTURE 3,6 ENABLERS Organizational & financial strengths REPORTS REPRESENTATION READINESS RANGE ROBUSTNESS TECHNOLOGY SCANS INNOVATION UPDATES INDUSTRY/ACADEMIA INTERFACE INDUSTRY EXPERTISE SECTOR DEVELOPMENT INCUBATION/IP ASSISTANCE BUSINESS DEVELOPMENT DONOR MANAGEMENT REVENUE SOURCES 6 5 7 8 STATISTICS, ANALYSIS COMPETITIVENESS GAUGES ADVOCACY ENHANCING COMPETITIVENESS PRESENCE ACROSS ACTORS IN PRODUCTION CHAIN VOCATIONAL WORKSHOPS BEST PRACTISE EXCHANGE SERVICES PORTFOLIO DELIVERY TEAM DRIVERS INFRASTRUCTURE INITIATIVE INSTITUTIONS INSTRUCTION INNOVATION TAX BREAKS DRAW BACK SYSTEMS FUNDAMENTAL RESEARCH SHARED TECH CENTRES INNOVATION POLICY ENTREPRENEURSHIP BUREAU OF STANDARDS INTELLECTUAL PROPERTY DESIGN ACADEMIES TECHNICAL EDUCATION SCAN 7 6 5 3 4 INVESTMENT INCENTIVES, SUBSIDIES ROADS AND TRANSPORT, ACCESSIBILITY, CLUSTERING MANUFACTURING, ECOSYSTEM EASE OF DOING BUSINESS LABOR & ENVIRONMENTAL LAW PROTOCOLS, INSPECTIONS VOCATIONAL EDUCATION INFORMATION ON STANDARDS 7 8 7 5 4,7 3 4,3 4 5,3 6 5,7 5 5,7 5,1 4,4 MARKET INTELLIGENCE CUSTOMIZED INFORMATION INTL BSO NETWORK INTERNATIONAL PRESENCE SECTOR POSITIONING SECTOR BRANDING TRADE MISSIONS/FAIRS B2B ACTIVITIES BSO BRANDING MEMBERSHIP RECRUITMENT 6 6,3 8 7,0 7 6,7 7 7,0 6 6,3 6,7 What are the advantages of the MRI Scan versus a traditional value chain analysis ? 6,8 MARKETING 6 7 5 5 6 5,8 • • • • • 4 MARKETING 7 PRODUCTION 4 4,4 MRI 7 MARKET ENTRY MODE STRATEGIC POSITIONING MARKET RESEARCH & PROMOTIONAL BUDGETS EXPORT AND MARKETING MANAGERS MARKETING PLANS, CRM ORDER PROCESSES ICT HARD & SOFTWARE COLLATERALS, E-BIZ 6,8 DEVELOPMENT INCENTIVES 9 PRODUCTION 6 6,4 Co-financing, financial & tax breaks, fiscal incentives Roads, IT infrastructure, cold chains, port facilities Motivation, inititatives to support the sector Legislation, institutions, regulations, protocols, institutional trade support Educational level, knowledge institutes 6 7,4 DEVELOPMENT Information services, databases, market intelligence Advocacy/lobbying power, network with business and government Expertise, competence, attitude, understanding of sector Range of services, assistance, programs, trainings 8 CO FINANCING OF TRADE MISSIONS/FAIRS (AIR)PORT FACILITIES, COLD CHAINS, ICT STRUCTURE TRADE AGREEMENTS COUNTRY BRANDING MARKET REGULATIONS TPO/FO/COMMATT SCHOLARSHIPS EXCHANGE PROGRAMS 4 4,7 6 6,3 5 5,0 8 5,3 5 5,0 5,3 5,6 Consensus amongst all stakeholders Clear definition of the value proposition Actionable analysis of challenges Solid input for sector strategies Clear identification of action holders Cedis Centre for International Studies on Development Economics Hans Verhulst 22, Florapark EINDHOVEN - 5644 BX Netherlands T + 3140 213 53 23 M + 3165 152 86 89 [email protected] Vinod Sharma www.valuemagics.com 160, Munirka Enclave New Dehli - 110067 India T +91 11 2617 0532 M +91 98 100 88779 [email protected]