Transcript System Center Integration

System Center Integration
B R A D WAT T S
PR E MI ER FI E L D ENG INEERING
B WAT T S@ MICRO SO F T. CO M
Agenda
• Use System Center Orchestrator (SCORCH) to generate a ticket from
a System Center Operations Manager (SCOM) alert in System Center
Service Manager (SCSM)
• Make the connection two directional so each system can close the
item generated from the other system.
Workflow
• SCOM  SCSM
• Creating SCSM Ticket
• Alert Resolution State changed to “SCSM Ticket”
• Use information from alert to create Incident in SCSM
• Update the Alert in SCOM with the SCSM Incident # and GUID
• Closing SCSM Ticket
• Alert Resolution State changed to “Closed” and there is a Ticket Id in the alert
• Update the SCSM Incident to resolved
• SCSM  SCOM
• Close SCOM Alert
• Operations Manager generated Incident is changed to resolved
• If the SCOM alert is from a rule then close the alert.
• If the SCOM alert is from a monitor then reset the health of the monitor
DEMO
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