Transcript PROBLEM EMPLOYEES PROGRESSIVE DISCIPLINE

PROBLEM EMPLOYEES
PROGRESSIVE DISCIPLINE
John Ostrowski
LEARNING OBJECTIVES
PROBLEM EMPLOYEES
• Provide positive and corrective feedback
• Describe the key principles of human
interaction
• Employ the logic of progressive discipline
PROBLEM EMPLOYEES
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OVERVIEW
The inverted pyramid
The “One Minute Manager”
Key principles
Managing disciplinary
meetings
THE INVERTED PYRAMID
ONE MINUTE MANAGER
“Catch somebody doing something right.”
FEEDBACK
> Positive
> Corrective
POSITIVE FEEDBACK
 What you did
 Why it was a good thing
CORRECTIVE FEEDBACK
 What you did
 What you might have done that
would have been better
 Why it would have been better
KEY PRINCIPLES
 Maintain or enhance self-esteem
 Listen and respond with empathy
 Ask for help in solving the
problem
DISCIPLINE
 Don’t reinforce behavior you don’t
want to see repeated.
 Don’t rush!!!!!!!!
 Calmly determine consequences.
 Get a second or third opinion.
 Remember how to play chess.
DISCIPLINE
You want the employee to
improve.
You don’t want to punish the
employee.