Transcript Revenue Streams for Nonprofits

Are You
Ready to
Succeed?
Developing a Continuous
Quality Improvement
Culture
Nonprofit Landscape
 Charity
 Donors
 Nonprofit
 Nonprofit
TO
business
 Investors
 Social
profit
How do we navigate the
change?
Learn From the Corporate
Sector
 Metrics
 ROI
 Sustainability
Malcolm Baldrige National
Quality Award
America’s highest honor for innovation and
performance excellence
Presented by the President of the United
States
MBNQA
 2004:
Legislation to include nonprofits
 2006: Appropriation
 Since
for nonprofits
2007: Four nonprofit organizations
have received the Baldrige Award
What is it?
A disciplined approach to addressing
key customer requirements and key
operational requirements…built
around cycles of learning
And the framework for the Missouri Quality
Award
Basic Goals of Criteria
 Ever-improving
value to customers and
stakeholders
 Organizational
 Improvement
sustainability
of organizational effectiveness
 Organizational
and personal learning
Why
we need aofquality
Fivedo
Categories
Support
mindset?
1. Operating
 General
support or unrestricted income
 Non-glamorous items like rent, utilities, and
other everyday expenses
 Most flexible revenues for agency
 Least funded category of support as it is
difficult for funders to tie results to the
grant
Organizational Profile:
Environment, Relationships, and Strategic Situation
2
Strategic
Planning
5
Workforce
Focus
1
Leadership
7
Results
3
Customer
Focus
6
Operations
Focus
4 Measurement, Analysis, and Knowledge Management
9
Baldrige Model for a Mission-driven
Mission Centered
organization
Governance - Leadership
Mission
Strategies
Continuous Quality
Improvement cycle
Vision
Goals
Values
Action Plans
Program and Service Delivery
Strategic, Operational and Process Monitoring
and Results
New Information, Data Analysis
and Learning
Key Elements
 Reliable,
Repeatable, Sustainable
Processes
 Competitive
Positioning
 Voices
of Customers and Stakeholders
 Action
Plans and Implementation
 Comparative
Results
What Can You Do?
 Look
in the mirror
 Turn
over rocks
 Plan
the work and work the plan
 Walk
the talk
 Show
me the money!
Questions?
Julie Reed
[email protected]