Transcript SUPERVISION AND HUMAN RELATIONS

Written by
TAN KWANG HOW
AUTHOR

 Tan Kwang How is Malaysian educationist
 He is a lecturer in Universitti Pertanian Malaysia.
 later joined Goodyear Malaysia Berhad
 this book is apart of series of five books written by
author
 These books are design to enable supervisors to gain
a better understanding of their job and to prove their
performance
CONTENTS

 SUPERVISOR’S JOB
 LEADERSHIP
 MOTIVATION
 CONFLICTS
SUPERVISOR’S JOB

 Supervisor is one who is responsible for getting the
operation-employee-to carry out the plan and
policies of top management
 He should have some qualities like energy, health,
leadership , to get along with people etc…
 Intermediate between management and workers
RESPONSIBILITIES OF SUPERVISORS
 Responsibilities to management
 Responsibilities to employees
 Responsibilities to other supervisors
MAJOR PROBLEMS FACED
 Meeting production schedules
 Keeping production at standard efficiency
 Maintain relationship with employees
REASON WHY SUPERVISORS
FAIL
1.
2.
3.
4.
5.
Poor personal relation with workers
Inability to understand the management point of view
Unwillingness
Lack of planning
Inability to adjust according to circumstances
SUCCEEDING AS SUPERVISOR
1.
2.
3.
4.
5.
Technical skills
Administrative skills
Communication skills
Deal with people
Working as union
LEADERSHIP

Leadership is the ability to get other people
follow you and to willingly do what you want
them to do
Leaders’ job is tough but rewards are high
Style of leadership
1. Autocratic
2. Democratic
3. Free-rein
Effective leadership
1. The leader himself
2. The subordinates
3. The situation
Tips of leadership
1.
2.
3.
4.
Be predictable
Put yourself in the employee’s place
Be interested in employee’s welfare
Treat employees equally
MOTIVATION

 People act the way they do because of there
surrounding and culture in which they grown up
What employee’s need
1.
2.
3.
4.
5.
Physiological needs
Safety needs
Social needs
Esteem needs
Self actualization needs
Satisfaction and dissatisfaction
 Satisfaction for an employee come from motivating
factors such as interesting and challenging work.
 Dissatisfaction occurs when come desirable factors not
present in job.
Wrong assumptions about motivation
1.
2.
3.
Some people are just unmotivated
Few people know how to motivate other
Fear is the best motivator
 Supervisor’s role in motivation
1. The Communication standard
2. Showing appreciation for good work
3. Failing to discipline
Making work more valuable for employee
1. By assigning work that the subordinate to achieve
his personal goals
2. By helping the employee to identify certain internal
reward
3. By the re-enforcing successful achievement on the
part of the employee with an external reward such
as grant , money , praise and promotion
CONFLICTS

 Constructive and destructive conflict
Source of conflict
1.
2.
3.
4.
5.
6.
One way communication
Unpredictability
Frequent changes
Hidden agenda
Grouping
Bad attitude
Handling conflict
1.
2.
3.
4.
Decide what is that you wish to be accomplished
Call together those who can best settle the issue
Be ready to bargain
Concentrate on problem, not personality