Transcript Slides IFRF Presentation 29

Innovation and Technology Transfer
Lesson 6 - Lecture 3
Growth Programme
Key Action 1 – TRA 1.5
“Product - Services of the Future”
Diogo Mendonça
João Sousa
M. Sc. Programme – “ Enginnering Policy and
Management of Technology”, 2001
1 - GROWTH PROGRAMME INTRODUCTION
2 - PRODUCT-SERVICE SYSTEM DEFINITION
3 - PROGRAMME GOALS
4 - POTENTIAL APPLICATIONS
5 - EXAMPLES
Competitive and Sustainable
Growth Programme
Fifth RTD Framework Programme (1998-2002)
• budget of Euro 2.705 million
• targets:
increase economic growth
create new jobs in Europe
KA1 (Key Actions) objectives:
Contribution to modernisation of industry
Substantial improvement of overall quality
Minimise resource consumption
The TRA “Product-Services of the Future”:
an E.U. RTD approach
"Product-Service Systems" are a combination of
products and services needed to jointly fulfil (future)
customer needs.
"Product-Service Systems“ fulfill functions and
provide services to end-users without necessary
tranferring the ownership of the product to them.
(ex: home-banking)
Aspects of Product-Service Systems
- Product Parts
- Service Parts
_____________________
__________________
· Increased Functionality
· Serving the customer
· Ergonomy
· Resource saving and
optimised life-cycle
· Upgradeability
· Embedded Intelligence,
etc.
· Organisation
Goal of the programme is:
Establish improved relations between
products and services by the added
value that future products will bring via
improving knowledge content and
service support.
Trough
Innovative product-service systems
Miniaturised and intelligent products
Design-Production-Service-end of life
Chain of Industrial Products
Knowledge, intelligence, high functional value
Supplier
Production
Producer
Design
Service
Others
Service provider
Customer
End of life
Potencial of Improvement
The Research Areas
1.1.1 Integrated product -service design
1.1.2 Advanced production and construction technologies
1.1.3 Safe and reliable extended life of products and industrial systems
1.2.1 Design of products and production-service systems
1.2.2 Intelligent manufacturing and processing
1.2.3 Monitoring and optimal use of industrial systems
1.3.1 Eco -efficient design of products and processes
1.4.1 New methods of organisation, work and human capital improvement
1.4.2 Adaptation of enterprises and human oriented production
1.4.3 Knowledge, learning and management
Potential applications
and
expected impact of proposals
•should contribute effectively to sustainable growth
•reducing negative environmental impact
•increasing added-value to customers by :
higher quality customisation, services, comfort,
better performance and cost reduction.
Product-Services RTD
Lead to
change production/consumption patterns
contributing to
long-term changes in society,
economy and manufacturing systems, making
them more sustainable.
Similar approaches on available technology:
Design
Automotive
Industry
- Modular Assemble
- Recyclable Components
Microsystems
- Environmentfriendly
-Customized
Product
- Customer Needs
fulfiled
- Life-cycle
- Resource saving
Service
Production
Mercedes-Benz: Products and Services Integrated
Online Maintenance and
Remote Diagnostics
- Car has an Internet address.
- Mercedes-Benz customer
assistance on-line service.
- Customer assistance
technicians will be able to
download code to the vehicle to
perform diagnostic tasks or
upgrade the software.
Fun and Productivity
- Economic travel and
driving safety.
- Safety and security will
also be enhanced
because customer
assistance centers will
always be connected to
the car.
Source: Mercedes-Benz Web Page © DaimlerChrysler, 1998
Saving resources:
Fuel, human res.
and money
- Safety Driving
- Danger situations deacresing
- Welfare Optimization on driving
Social Factors
Environment
Technologies
Life Cicle Impact
compute and
communications
technology
applied to safety
and maintainance
End-User Knowledge
Increasing car life cycle
due to optimized
maintainance
increased
efficiency for car
user/owner
Introducing the
Leishmaniosys KIT