Transcript Document

ISO 9000 and 14000
Public Awareness and Information Session
22 February 2006
Owen Glave, MBA-TQM
Background
• ISO WAS FORMED FEBRUARY 23, 1947 IN
GENEVA
• FIRST FAMILY OF QUALITY STANDARD
RELEASED 1987
• FIRST ENVIRONMENTAL STANDARD
RELEASED IN 1996
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STANDARD BODIES
• 154 COUNTRIES
• Bureau of Standards
Jamaica
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PURPOSE
• Facilitate harmonization of standards
• Single set of standards that people
everywhere would recognize and respect.
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What is ISO 9000?
• Primarily concerned with Quality Management
• Achieve Customer Satisfaction and continual
improvement
• ISO 9001:2000 is the actual specification for
QMS. It can be used irrespective of size or type
of organization
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What is ISO 14000?
• Primarily concerned with Environmental
Management
• Minimize
harmful
environment
effects
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• Continual Improvement of environmental
performance
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ISO 9001:2000 and 14001:2004 apply
to all types of organizations
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Manufacturing
Service
Energy
Food processing
Government
Tourism
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Processing
Shipping
Telecommunications
Agriculture
Education
Commerce
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Why is ISO 9001:2000/14001:2004
Important?
• It is important because it is recognized
internationally and utilized in over 154 countries
• It is important because it is system oriented and
allows for greater efficiency.
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QUALITY MANAGEMENT PRINCIPLES
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Customer focused organization
Leadership
Involvement of People
Process approach
System approach to management
Continual Improvement
Factual approach to decision making
Mutually beneficial supplier relationships
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Do I need ISO 9001?
• Need to control or improve the quality of your
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product or services.
Fulfill Customers’ expectation
Mandatory (For trade).
Need to access international markets
Implement more efficient process and
procedures
More involvement and empowerment of
employees
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Step by Step Approach to ISO
9000?
Management Responsibility
- Establish a Quality Policy
- All employees must understand the Quality
Policy
- Provide Focus
- Needs to be measurable
- Commitment to Quality (written)
- Management commitment should be visible and
active
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Step by Step Approach to ISO
9000?
Management Responsibility
- Decide on actions for improvement
- Review System periodically
- Ensure Focus on Customer
Requirements
- Ensure Appropriate processes are
implemented
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Step by Step Approach to ISO
9000?
Resource Management
- Competence Awareness and Training
- Develop new working methods
- Get Additional equipment if necessary
- Infrastructure
- Work Environment
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Step by Step Approach to ISO
9000?
Product Realization
Planning and Product Realization
- Quality Objectives and Requirements of the
Product
- The need to establish processes, documents
and provide resources specific to the product
- Verification, Validation, Monitoring, Inspection
and Test Activities specific to the product and
criteria for product acceptance
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Step by Step Approach to ISO
9000?
Product Realization
Customer Related Processes
- Delivery and Post delivery activities
- Statutory and Regulatory requirements
- Customer Communication
-Accommodate customer feedback and
customer complaints
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Step by Step Approach to ISO
9000?
Product Realization
Purchasing
- Ensure that purchased product conforms to
specified purchase requirements
- Evaluate and Select Suppliers based on ability
to supply product.
- Criteria for Selection Evaluation and ReEvaluation should be established
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Step by Step Approach to ISO
9000?
Product Realization
Identification and Traceability
- Where traceability is a requirement,
unique identification should be established
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Step by Step Approach to ISO
9000?
Monitoring and Measurement
- Internal Audit
- Control of Non-conforming product
- Analysis of Data
-Customer Satisfaction
- Conformity to Product Requirements
- Suppliers
- Corrective Action
- Preventative Action
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Why ISO 9001/14000 for SMEs
• Minimum acceptable standards.
• Quality of deliverables are clearly
established.
• Enforcing the objectives within the
framework for growth and development.
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Why ISO 9001/14000 SMEs?
• Vision
• Establishment of world class systems
• Quality is not confined to a physical
product.
• Corporate Social Responsibility
• People are becoming more
environmentally aware and implementing
environmentally friendly practices
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Why ISO 9001/14001 for SMEs
• Proactive organizations are adopting ISO 9001
management system as part of their development and
modernization programme.
• Boost efficiency of the services.
• Bridge the gap between consumers’ expectation and
the quality of service delivered.
• Continual improvement through a corrective and
preventative action process
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Benefits
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Certification demonstrates the recognition of
quality throughout organization
• Decrease in wasted time, materials, and efforts.
• Inculcating values of excellence and best practices.
• Establish leadership role within organization.
• Increased recognition by international partners
• Ability to maintain standards of quality and excellence.
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Benefits
• Roles and responsibilities are clearly defined via
documented procedures
• As variation is eliminated, efficiency improves.
• As efficiency improves the cost of quality service is
reduced.
• Growth in Customer Satisfaction
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Benefits
– Increased employee morale as they are asked to
take control of their processes (empowerment).
– Reduction in conflicts.
– Transformation from a reactive organization
to a pro-active, preventative organization.
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Benefits
• Improved communications.
• Major transformation that would change the mind
set.
• Institutionalize a culture of excellence.
• Performance evaluation (Continuous Improvement)
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GAP ANALYSIS
• Gaps that exist between the ISO 9001or
14001 Standard and your organization's
processes.
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IMPLEMENTATION
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Establish a Steering Committee
Project Team Selection
Project Team Training
Process Analysis
Systems Documentation.
End Users Training
Implement System Documentation
Pre-registration Assessment Audit
Correct Non-conformances
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CORPORATE STEERING COMMITTEE
• Top Management Commitment
• Strategies, Objectives, Planning
Activities,Policies.
• Choose Management Representative
• Assign Resources and Responsibilities
• Communicate Decisions
• Management Review
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Project Team
• Oversee the creation and use of the
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necessary documentation
All levels within the organization.
Training(Content and Intent of the standards.
Practical examples of how it is adopted by
your industry.
Awareness training
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Process Analysis
• Analysis of all the processes involved in
the creation of output.
• Reviewing the inputs and outputs as well
as waste.
• Process Design.
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Systems Documentation
• Quality Policy Manual
• Operating Procedures Manual
• Work Instructions
• Objective and Targets
• Records
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END USERS TRAINING
• Awareness
• Procedural Training
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PRE-REGISTRATION
ASSESSMENT AUDIT
• INTERNAL AUDIT
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POST-IMPLEMENTATION
• PREPARE FOR REGISTRATION AUDIT
• REGISTRATION AUDIT AND FIX NONCONFORMANCES
• GAIN REGISTRATION
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POST-IMPLEMENTATION
• CELEBRATION
AND COMPLIANCE
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For Further information
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