Transcript What do PROPERTY do

Introduction
FM Presentation
By
Stephen Blanchflower
Soft/Hard FM Services Manager
Definition of FM
It Is not the First Minister!
What is Facilities Management (FM)Definition
‘an integrated approach to operating, maintaining, improving and adapting the
buildings and infrastructure of an organisation in order to create an
environment that strongly supports the primary objectives of that organisation’
Barret and Baldry, 2003, Towards Better Practice
‘management
of a vital asset- the organisations facility’
The international Facility Management Association (IFMA)
It represents a continuous process of service provision to support the owner’s
core business and one where improvement is sought on a continuous basis.
BS 8536:2010 facility management
© ACCESS PRESENTATION TITLE
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21 July 2015
Facilities Management
Why Facility Manage?
• Companies or Businesses who operate from a building, which they may own or
lease.
A To Z - Airports to Zoos
• Property and workplace, although necessary, can be a distraction from the core
business direction and provides a transfer of responsibilities.
• The owner of a property has to carry out certain operations within a property to
ensure Statutory Compliance, i.e. Maintenance and Functionality
• Facility Management Integrates People, Place, Process & Technology
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21 July 2015
Facilities Management Evolved
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Initially developed to support the core business, to devolve Facility
Management (FM) responsibilities from the Client to the FM provider.
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FM has evolved to encompass cost saving and planned approach to improve
maintenance and building service delivery in accordance with the business
strategy
Areas we Facility Manage
Soft FM
Hard FM
Office Support Services
Statutory Planned Maintenance
Reception duties
Planned Maintenance
Cleaning
Reactive Maintenance
Meeting Room Booking Services
Building Management Systems (BMS)
Mail Room and Mail Distribution
Electrical Systems
Building Security
Lighting And Lighting Control
Turn Key Duties
Below & above ground drainage and sewer systems
Waste management
Water Systems
Landscaping, grounds Maintenance
Car Parking
Standby Power Supplies, i.e. Diesel Generators &
UPS Systems.
Pest Control
IT Infra structure
Access Control Systems
Heating & Ventilation Systems
Catering Services
Consumables
ASSET Management
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Optimize asset use and manage all maintenance efforts involved by making assets as
accurate, reliable, and efficient as possible.
Reducing the demand for new assets and thus save money by using demand
management techniques and maintaining current assets.
Uses a form of asset tracking: knowing where the asset is at all times, how much the
asset is worth, and how much the asset cost you to begin with. It should also incorporate
this throughout the entire life of the asset.
Achieve greater value for money through evaluating the asset options: the cost of
maintaining, producing, the use of it, etc.
Reporting on the value of the assets, along with any costs involved in maintaining the
assets.
Facilities Management and the Environment
Maximising Property usage with regards to space management and how
a building is operated.
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Structured and Flexible employee working arrangements
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Energy Management reporting, year on year comparisons
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Benefits - Identify excess energy usage and location, reduced energy
consumptions and reduce of CO2 emissions
Building Management systems e.g. Floor by Floor metering of multi-utility
services
Lighting and Heating arrangements aligned with building operations and
external conditions
• Using Technology to Create Smarter Buildings
Statutory & Non Statutory Compliance
Health & Safety at Work Act
•Electrical Periodic Inspection
•Portable Appliance Testing
•Gas Safety Inspection
•Legionella Risk Assessing
•Legionella Testing
•Fire Risk Assessment
•Fire Alarm Testing
•Emergency Lighting Testing
•Lift Inspections
•Safety Systems- i.e. Electrical
Generators
Planned Preventative
Maintenance
•Intruder Alarm
•Access Control
•CCTV System
•Panic Alarms
•Air conditioning
What do ACCESS PROPERTY do?
FM – Facilities Management
Charged with the task of identifying and co-ordinating planned and reactive
maintenance across the ACCESS FM Property Portfolio.
• Core Team FM staff
– Responsible for 295 properties
– Combined footprint in excess of 1,145,000 sq m
– Properties range from community buildings, general office buildings to specialist
installations including workshops and depots and residential units
– Calls are handled by Enterprise Service Centre dedicated Property Analysts
• The FM Teams typically handle between 500 - 700 Incidents per month
In the last 12 months we have handled in excess of 11000 calls
© ACCESS PRESENTATION TITLE
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21 July 2015
What do ‘PROPERTY’ do?
FM – Facilities Management
FM Teams are arranged in 3 geographically based teams covering the
Operational Property portfolio over Glasgow’s 67 square miles.
• 877 Structures over 295 Sites
• Client base served includes 4 GCC Service Department
– CED, DRS, LES and E&SW, and
• 4 GCC Arms Length Executive Organisation’s
– City Building Glasgow, City Parking, Cordia, City Property
FM Teams Manage a staff of 46 Caretakers
– Each team has a field based staff of Caretakers
– Located exclusively within Social Work premises
– Static and peripatetic Caretakers cover 59 sites
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21 July 2015
Facilities Management – Past and Future
Since April 2008
• We have ‘joined up’ the previously Service Dept centric GCC staff groups who
seconded to ACCESS and have developed Area based teams
• We have established through the Enterprise Service Centre a property related
service desk facility which now handles in excess of 900 calls per month.
• We have established a raft of SLA’s to provide a frame work for identifying and
managing core maintenance activities including office cleaning.
• We have identified gaps in maintenance activity and have costed the challenge
to address this.
• We have introduced the SAP based PIMS computer data base systems and
interfaced it with Glasgow City Council
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21 July 2015
Facilities Management – Past and Future
• We have defined maintenance plans for all properties.
• We continue to ‘discover’ legacy ad-hoc local arrangements for dealing with
maintenance issues.
• We continue to raise the level of statutory maintenance compliance across the
property portfolio.
• We have a scheme for surveying all the properties to ‘harvest’ plant and
equipment details
• Implemented & developed space management projects and introduced flexible
working environment to existing Glasgow City Council employees – Tomorrows
Office.
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21 July 2015
Tomorrows Office
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What is Tomorrows Office?
A project to modernise existing council property office space.
Reduction of day to day energy costs, smart lighting and heating systems
Minimise / eliminate on-going use of ‘rented-in’ accommodation
Create an improved working environment for the employees
Reduction of council property office foot print
Providing a year on year saving to Glasgow City Council of Circa £6 Million
Tomorrows Office
Tomorrows Office
Facilities Management – Past and Future
2012 and Beyond
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Continue to maintain the existing Glasgow City Council property portfolio
through PPM and Reactive maintenance regime.
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Continued growth of the business in July 2012, integrate Glasgow City
Councils Education Property Portfolio within the existing FM Model currently in
place.
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This will double the ACCESS property portfolio to circa 600 properties
Any Questions ?