Transcript Thames Valley PCC

Thames Valley
Police & Crime Commissioner
Draft service specifications:
workshops
October 2014
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Local Commissioning
Guiding principles:
o Thames Valley coverage
o Single contract/ leader provider or consortia
o Quality and consistency of services (clear reporting;
evidence of impact)
o Capacity building
o Enhancing the capacity of local VCSE providers to
provide services where this is in the best interests of
victims
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6 priority themes
1. Practical and emotional support for victims of
sexual assault
2. Practical and emotional support for victims of
domestic violence
3. Practical and emotional support for children and
young victims of crime
4. Psychological counselling for victims in the priority
categories and/or victims who have been unable to
recover from the impact of the crime
5. 3rd party reporting mechanism for victims of hate
crime
6. Victim-centred restorative justice
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Funding
2015/16 Victims Grant: £2,467,000 to cover:
o PCC’s commissioning costs, contingency funds, full
costs of the regional ‘referral mechanism’ and local
‘non-specialist’ support (£1M),
o Victim-centred/pre-sentence RJ services (£250350K),
o Young Persons Service (£250-350K)
o ISVA service (£250-350K)
o DV Service (£250-350K)
o Counselling (250-350K)
o Hate Crime (£50-£100K)
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Timeframe
First wave Invitation To Tender (ITT) Nov 2014:
o RJ, ISVA, Young People’s Services – Open
procedure, 3 years +1 +1.
o Standard OJEU process – 40 day ITT, evaluation,
clarification, award, 10 day standstill (*any variance to be
confirmed)
o Standard procurement evaluation (a) Cost 40% (b)
Deliverables 60% (*any variance to be confirmed)
o Deliverables scored 0 to 10, where:• 10 (meets requirement in full)
• 6 (meets most of the requirement but with at least one
significant concern)
• 2 (provides little of the requirement)
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Draft: Sexual Violence
In Scope:
o Victim centred: help victims to cope and to recover
o Meets the EU Directive 2012/29
o Provides an equitable and accessible service delivering
emotional and practical support to victims of sexual
violence, aged 18 years and over
Out of Scope:
o Those under the age of 18 other than with the agreement of
the Police and Crime Commissioners commissioned
service for young victims of crime
o Does not provide Psychotherapy and/or Counselling
support
o NB Discussion and feedback sought on age range
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Sexual Violence
Essential requirements
o An accessible, confidential and free service to all victims of sexual violence that
meets the identified individual levels of need
o A range of routes into the service, at any time following the crime and regardless of
whether the crime is reported to the police or not
o A culture of continuous improvement in service delivery, balancing innovation and
development; with confirmed quality standards and evidence base
o Advice and support across the 8 categories of need
o Enable individuals to move through a process of positive change, helping them to
become independent of the service
o Improved community and organisational awareness within Thames Valley of the
service delivered; with the aim of informing and improving access of potential clients
to the service
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Sexual Violence
Desirable requirements
o Ensure there is an appropriate geographical spread of services and consistency
across such services addressing shared purpose, resourcing, identity, standards and
communication
o Regularly review victim needs assessments and through consultation with victims of
sexual violence to ensure services delivered are victim-centred
& assist in strategic planning and development
o Help victims of sexual violence to have an effective voice, to help inform
improvements to the wider Criminal Justice System
o Facilitate consultation with victims of sexual violence, when requested by the
Commissioner to help shape future service provision
o Consider the needs of those around the victim of sexual violence and
seek to ensure they are recognised and supported
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Draft: Restorative Justice
In Scope
o Victim-Led and Pre-sentence RJ
o Meets the EU Directive
o Meets the six National Restorative Justice Standards
o Helps victims to cope and recover
Out of Scope
o Offender-initiated RJ
o RJ arising due to anti-social behaviour or behaviour not arising
from a criminal offence
o Where the service offer does not include the option
of a Victim Offender Conference (VOC)
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Restorative Justice
Essential requirements
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A confidential and free RJ service to all victims of crime
A range of routes into the service, at any time following the crime and regardless of
whether the crime is reported to the police or not
Capacity to offer a menu of interventions including restorative conferences or, where a
conference is not appropriate, other restorative options that do not involve meeting the
offender face-to-face
Promote improved community and organisational awareness across Thames Valley of the
service delivered by the Provider to victims, with the aim of informing and improving
access for potential clients
Achieve a sustainable throughput of eligible and suitable cases
Promote a culture of continuous improvement in service delivery, balancing innovation
and development with confirmed quality standards
Support the implementation of the Public Services (Social Value) Act 2012 through added
social, economic or environmental benefits to local communities arising from the Service
model
Evidence-based services in alignment with national Restorative Justice
Standards
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Restorative Justice
Desirable requirements
o Help embed victim-initiated RJ into the wider Criminal Justice System
o Facilitate consultation with victims to improve understanding of the victim’s experience of
RJ, and to help inform future service improvements
o Consider the needs of those around the victim and seek to ensure they are recognised and
supported
o Develop and implement a communications strategy aimed at increasing public awareness
of the benefits of victim-led RJ
o Develop and evaluate RJ approaches appropriate for victims of very serious offences, or
circumstances normally excluded from RJ schemes, such as cases involving domestic or
sexual violence, and road death
o Develop an integrated system of RJ alongside provider(s) of offender-led, statutory and
community RJ
o Promote best practise and quality standards through provision of commissioned training
and consultancy to other organisations and bodies across Thames Valley
o Conduct evaluation and research on RJ activity to contribute to the evidence-base and
promote continuous improvement
o Contribute to responses to government consultation documents and other enquiry
processes
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Draft: Young Victims
In scope
o Giving young people information to increase their feelings of safety and help them
to keep themselves safe
o Improving young people’s confidence and knowledge about coming forward
o Improving adults’ ability to identify if a young person has been a victim of crime
o Improving the support available for young victims to deal with the impact of crime
o Ensuring that young people are listened to about how to tackle crime, how to
support victims and how to get offenders to payback to the community
o Enabling all relevant organisations and agencies to work together to deliver the
outcomes above
Out of scope
o Under the age of 8 years and over the age of 17
o Who have withdrawn consent for, or not consented to, referral
o Judged to have been the offence perpetrator rather than a victim
o Not resident within the contract area, or who have returned to a residence outside
of the contract area
o
NB Discussion and feedback sought on age range
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Young Victims
Essential requirements
o To receive referrals from a wide range of agencies and individuals; promote and deliver high
quality support services providing practical and emotional support tailored to the individual
identified needs of young victims of crime
o Achieve improvements in every young victim’s ability to cope and recover from the impact of
crime; assist young victims, where appropriate, to access further relevant support
o Promotes improved community and organisational awareness within Thames Valley of the
Provider delivered service to young victims, with the aim of informing and improving access
of potential clients to the service
o Improves young victims’ experience, through advocacy and intermediary support with the
Criminal Justice System acknowledging this engenders a more positive outcome
o Provides and enables young victims to access and have an active engagement with the
eight key categories of support
o Reduces young victims’ risk of further victimisation or turning to offending as a result of their
experience
o Enable young victims of crime to recover a sense of safety, providing them with strategies to
regain confidence and stay safe helping them to become independent of the service
o Provide ways for young victims of crime to support and share their views and experiences
with each other
o Ensure the service aligns with the eight categories of need underpinning young victims of
crime support assessing the social value impact through evidence and
measuring activity protocols for a a culture of continuous improvement with
confirmed quality standards and evidence-based services
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Young Victims
Desirable requirements
o Help young victims and witnesses of crime to have an effective voice, to help
inform improvements to the wider Criminal Justice System
o Facilitate consultation with young victims, when requested by the Commissioner,
to improve the Commissioner’s understanding of the experiences of young victims
of crime, their support needs, and to help shape future service provision
o Regularly review victim needs assessments and through consultation with young
victims of crime to ensure services delivered are victim-centred and assist in
strategic planning and development
o Consider the needs of Parent(s) and/or Guardian(s) of the young victim of crime
and seek to ensure they are recognised and supported
o Promote greater use of technology and other appropriate developments to
enhance young victims’ and witnesses interaction and
engagement with the justice system
o Identify ways of promoting and engaging with young people to aid their
understanding of what constitutes being a victim of crime and encourage them to
report crime committed against them
o To advocate for individual young victims of crime as well as for
social, institutional and legal change
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Overview: Counselling
Current Provision: Statutory
o Step 1 – Wellbeing Services
o Step 2 – Talking Therapies
o Step 3 – IAPTs specialist services
o Step 4 – Complex Needs Service
VCSE sector
o ‘Ad hoc’ counselling services accessed by specialist victim services - how funded?
Needs assessment
o Identified counselling support for a sub-set of victims
o Some Statutory/Specialist Victim Services have small budgets to access private
counselling
o Current (statutory) services can be
• Difficult to access due to threshold
• Takes too long to begin
• Too few sessions offered
• The wrong sort of counselling
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Counselling
Information Gaps
o How many victims of crime need specialist counselling?
o Why do they require counselling?
o What type of counselling do they require?
o Why are they not able to access it via existing services?
o What would a good model of support look like (what is different for
victims)?
o How would they access those services?
o What would the cost be per victim/overall?
o How else can the PCC add value in relation to improving counselling for
victims (eg training existing providers)?
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Counselling
Possible options: next steps
o Commission a lead provider to receive referrals, triage and fund
counselling from existing services
o Co-Commission with CCGs e.g. top-up statutory arrangements
(IAPTs services) to give quicker or longer service
(adults/children/both)
o Training for existing providers
o Option to commission an independent clinical lead to undertake
further work to map existing services and fill the information gaps –
a specialist needs assessment on counselling for victims
• A pilot study(s) to evaluate options in more detail
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Contract Management
For all services
o Management throughout the life of the contracts shall take place through a
performance management framework covering : Quality, Corporate
Governance and Finance
o Audit: governance charts; contract implementation plan; policy/procedure
documents
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Reporting will involve a set of “hard” performance measurements as well as
audit arrangements covering more qualitative elements of the contract
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Reporting (Risk logs; action plans; client feedback/complaints)
Quarterly (Schedule quarterly performance meetings)
Half yearly (Strategic performance issues)
Annual (Annual contract review)
Ad hoc (case file audit, inspection, independent service user survey/focus group, peer
review)
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For further information
– http://www.thamesvalley-pcc.gov.uk/Partnership/VictimsServices.aspx
All other inquiries
– [email protected]
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