Transcript Pathology Programme News Edition 1

Pathology Programme News
27th March 2009
National Pathology
Programme Board
The Pathology Modernisation Project will
formally conclude on 31st March 2009. The
project team would like to thank to all those in
the service who have contributed to the work of
the project. We are sure you will agree that
considerable progress has been made and the
profile of Pathology has been raised
significantly. The Minister for Health has
approved continuation of the Diagnostic
Services Programme enabling arrangements to
be put in place to allow the transformation from
the current Pathology Modernisation Project to a
National Pathology Forum / Body whose role
and responsibilities will be integral to the new
national planning arrangements for Wales.
Whilst detailed work to clarify future national
planning processes takes place, a National
Pathology Programme Board will be established
to ensure that momentum and continuity are
maintained. The National Pathology Programme
Board will be chaired by Bob Hudson, Director
of Strategic Direction and Planning in WAG, and
will take a lead role in the ongoing planning and
delivery of Pathology services in Wales. The
Board will also be responsible for establishing
appropriate structures which will continue to
support the delivery of an integrated approach to
the planning and delivery of Pathology services.
The National Pathology Programme Board will
meet for the first time on Thursday 18th May.
National Pathology Programme
Workstreams will include:
Workforce delivered in partnership with NLIAH
taking forward:
• All Wales Pathology workforce plan
• CQFW training units
• Leading and Delivering Change in Pathology
Quality delivered through Laboratory, Quality,
Blood Transfusion Managers, POCT
Coordinators taking forward:
• Key Performance Indicators
• POCT governance policy, quality manual
• Achieving accreditation
• Quality guides
IM&T delivered in partnership with IHC taking
forward:
• Procurement of the replacement LIMS
• Detailed work on integration, standardisation
• Service readiness to implement the LIMS
• Benefits realisation, change management
Workstreams to address other
recommendations contained in The Future
Delivery of Pathology Services in Wales:
• Funding / Finance
• Equipment
• Information
• Molecular Pathology
• Horizon scanning / R&D
If you would like any further information on the
National Pathology Programme Board or the
programme workstreams, please contact Margie
Fielden by telephone on 02920 207620 or by
emailing [email protected]
Pathology Programme News
20th April 2009
National Pathology
Programme Board


In March the Minister for Health
and Social Services approved
continuation of the Diagnostic
Services Programme. This has
enabled a National Pathology
Programme Board to be
established in line with the
recommendation in The Future
Delivery of Pathology Services.
Whilst detailed work to clarify
future national planning processes
is taking place, the National
Pathology Programme Board will
ensure that momentum and
continuity are maintained and
provide a continued approach to
national planning and delivery of
pathology services.

The first meeting of the National
Pathology Programme Board will
be held on Thursday, 14th May,
2009.

If you would like any further
information on the National
Pathology Programme Board or
workstreams, please contact
Margie Fielden by telephone on
02920 207620 or by emailing
[email protected]
National Pathology Programme
Workstreams are likely to include:
Workforce delivered in partnership with
NLIAH taking forward and developing
work that is already underway including:
• All Wales Pathology workforce plan
• CQFW training units
• Leading and Delivering Change
Quality taking forward and further
developing work that is already
underway including:
• Key Performance Indicators
• POCT governance policy
• Achieving accreditation
• Quality guides
IM&T delivered in partnership with IHC
taking forward:
• Procurement of the LIMS
• Detailed work on standardisation
• Readiness to implement the LIMS
• Change management
• Benefits realisation
Workstreams to address other
recommendations contained in The
Future Delivery of Pathology Services:
• Funding / Finance
• Equipment
• Information
• Horizon scanning / R&D / Molecular
Pathology
Pathology Programme News
10th July 2009
National Pathology Programme Board


The National Pathology Programme Board
has been established as an interim body
whose role is to ensure that the integrated
approach to service planning and delivery
established through the Pathology
Modernisation Project is maintained at both
national and local levels. The Board has
held two meetings to date on 14th May and
1st July 2009.
If you would like ay further information on
the National Pathology Programme Board
or workstreams, please contact Margie
Fielden by telephone on 02920 207615 or
by emailing
[email protected]

As part of the Workforce workstream, a programme
entitled Leading and Delivering Change in
Pathology is being made available to Clinical
Directors and Directorate Managers of Pathology
Services.

National Pathology Programme
Board Workstreams
Four workstreams have been agreed by
the Board - Service Planning and Delivery,
Workforce, IM&T and Funding / Finance
Service Planning and Delivery including:

Quality
•
Key Performance Indicators for
pathology
•
Quality guides to support achieving
accreditation
•
POCT governance policy
•
Further development of the National
Pathology Framework

Horizon scanning

Equipment
A Pathology community is being
established on the NLIAH
Improvement Online portal. This will
enable information, resources and
good practice to be shared and
includes facilities for forum
discussions where issues can be
raised, ideas shared and solutions
explored.
As part of this workstream, an
update of the Future Service
Delivery atlas will be undertaken
commencing in September 2009.
Workforce including:
 Development of an All Wales Workforce Plan
for Pathology
 Development of training units in line with the
Credit Qualification Framework for Wales
IM&T including:
 Development of a standardised set of
information requirements for pathology in
Wales
 Support for the procurement of the Laboratory
Information Management System (LIMS)
replacement solution
 Support for LHBs as they prepare for and
implement the new LIMS through the LIMS
Implementation Board chaired by Lindsey
Davies, Diagnostic Services Programme
Director
As part of the work to achieve readiness to implement
the new LIMS, organisations will be provided with
support including locality readiness roadshows and a
toolkit to assist them to establish local implementation
projects and develop individual benefits realisation
plans. Each LHB has a representative on the LIMS
Implementation Board.

Funding / Finance including:
 Development of a standardised set of data
Forthcoming diary dates include:
12th August
Microbiology standardisation group
7th September Laboratory Management Forum
8th September Microbiology standardisation group
10th September LIMS Project Board meeting
11th September National Pathology Programme Board
meeting
11th September POCT Coordinators Forum
Pathology Programme News
1st October 2009
Workstreams Update
Information
Service Planning and Delivery
Consistent, robust, clearly defined information for
all Pathology services in Wales will be required in
future to inform, among others:

Reports to LHB Boards eg Key
Performance Indicators based upon
accreditation status and compliance with
regulations, user satisfaction and resource
utilisation

Reports required by WAG eg against
Healthcare Standards for Wales

Configuration of the new LIMS

Service Redesign
On 14th October a full day event open to all
Pathology staff will be held in Builth Wells to
provide an introduction to service redesign and
improvement tools and techniques. NLIAH will
host the day, providing background information
and taster sessions, and colleagues from
Pathology services will share their experiences of
practical application of the tools and techniques
and the benefits derived. Then, commencing in
January 2010, two NLIAH Yellowbelt4Healthcare
courses have been reserved for teams from
Pathology and Imaging departments to receive
training in the tools and techniques through using
them to deliver a local project.

Service Delivery
Following publication by the Minister for Health of
The Future Delivery of Pathology Services in
Wales (FSD) in August 2008, a baseline against
the recommendations was carried out. The wealth
of information contributed by services around
Wales was compiled into the first edition of the
Future Service Delivery Atlas in February 2009.
Information as at 30th September 2009 will be
collected during the period October to December
and the updated atlas will be available to further
facilitate sharing of ideas and good practice
between Pathology and other services. The atlas
will also provide evidence for LHB Boards and
WAG of the progress of Pathology services
toward implementation of the recommendations
contained in the FSD.
With input from the discipline groups working to
deliver the information required for configuration of
the new LIMS and the Laboratory Management
Forum, an initial dictionary of terms and definitions
is being compiled. It is planned that where
appropriate, elements of the information dictionary
will be submitted to the Welsh Information
Governance Standards Board (WIGSB) as
national standards. It is also planned that
responsibility for the future development and
updating of the information dictionary will lie with
the National Pathology Programme Board
(NPPB).
Workforce
An all Wales network of those responsible for the
management and development of Pathology
Support Worker training is being formed linked to
the NPPB. The purpose of the group will be to
share resources and ideas, facilitate access to
training and enable an all Wales approach to
development of the band 4 role. The first meeting
of the group will take place on 20th October in
Builth Wells.
Quality
Guides and resources to assist laboratories to
achieve CPA accreditation and meet other
regulatory requirements such as MHRA and HTA
continue to be developed by the Quality
Management Forum and the POCT Coordinators.
These are available through NLIAH Improvement
Online, where a Pathology Community has been
established. This can be accessed at
www.nliah.com/portal
If you would like further information on the
National Pathology Programme Board, please go
to http://howis.wales.nhs.uk/pmuw
If you would like further information on the
programme work streams please go to
www.nliah.com/portal or contact Margie Fielden,
Pathology Project Manager, by telephoning
02920 207615 or emailing
[email protected]
Pathology Programme News
28th October 2009
No. 5
Workstreams Update
Quality
Service Planning and Delivery


The first all Wales survey of users of Pathology
services is currently being undertaken. A
questionnaire has been developed in collaboration
with colleagues in A&E units. Information will be
gathered from requesters of Pathology services in
A&E units throughout Wales using an online tool which
has already been successfully piloted. Information will
then be analysed to produce indices of satisfaction. The
pilot survey already undertaken has shown the indices
to be a robust means of identifying those elements of
Pathology services that users consider to be most
important and measuring their satisfaction with the
service they currently receive. The user satisfaction
survey will also enable a great deal of information to be
gathered consistently across Wales.
FSD Atlas Version 2
Information to update the atlas and further share
good practice is currently being supplied by
Pathology services. The updated Atlas will be
available in February 2010. It will help inform local
service planning and provide a record of progress
by Health Boards toward delivery of the
recommendations contained in “The Future
Delivery of Pathology Services in Wales”

Service Improvement
A very successful day, co-hosted by NLIAH and
the Programme team, provided 41 representatives from
Health Boards and national services with an
opportunity to experience some taster sessions
and to be introduced to the basic principles
underpinning service improvement tools and
techniques such as LEAN, Six Sigma and 5S.
Teams from Pathology services will now have the
opportunity to register for NLIAH
yellowbelt4healthcare courses commencing in
January 2010.

User Satisfaction Survey
Accreditation and Regulatory Requirements
Following requests from Pathology services, HTA
designated individuals and service managers are
to commence meeting to network and share
experience, resources and good practice relating to
compliance with HTA regulations. Forum
discussions will be able to take place through the
Pathology community and duplication of effort will
be able to be greatly reduced.
Posters, slideshows and other resources
produced by teams who have already undertaken
LEAN and Six Sigma projects are being made
available through the Pathology Community on
www.nliah.com/portal
Quality, POCT and Blood Bank managers already meet
and make use of the forum discussion facility on the
Pathology Community website in order to network and
assist one another in the spirit of “do once and share”.
Workforce
IM&T
Those with responsibility for Pathology workforce
training and development have commenced
meeting as an all Wales group. They will focus
upon training and development of non-registered
support staff in the first instance. Once a baseline
has been completed during November, a
collaborative approach will be taken to developing
and writing accredited training units accessible to
all organisations in order that support staff can
accumulate transferable education and training
credit. The group will also take an all Wales
approach to development of the band 4 role.
The LIMS procurement is well advanced with final
rounds of dialogue with the 3 shortlisted suppliers
currently taking place. Further information can be
obtained on the Informing Healthcare website
www.wales.nhs.uk/ihc
If you would like further information on the
programme work streams please go to
www.nliah.com/portal or contact Margie Fielden,
Pathology Project Manager, by telephoning
02920 207615 or emailing
[email protected]
Pathology Programme News
20th November 2009
No. 6
Workstreams Update
Quality
Service Planning and Delivery


A dashboard of KPIs for Pathology is being developed based
upon the categories Quality, User Satisfaction and Resource
Utilisation. The current demonstration version of the
dashboard can be viewed as Attachment 2 in the 11 th
November Laboratory Managers’ Forum papers on HOWIS at
FSD Atlas Version 2
Information to update the atlas and further share
good practice is currently being supplied by
Pathology services. The updated Atlas will be
available in February 2010. It will help inform local
service planning and provide a record of progress
by Health Boards toward delivery of the
recommendations contained in “The Future
Delivery of Pathology Services in Wales”

Service Improvement
A very successful day, co-hosted by NLIAH and
the Programme team, provided 41 representatives from
Health Boards and national services with an
opportunity to experience some taster sessions
and to be introduced to the basic principles
underpinning service improvement tools and
techniques such as LEAN, Six Sigma and 5S.
Teams from Pathology services are currently being
registered for NLIAH yellowbelt4healthcare courses
commencing in January 2010.
Posters, slideshows and other resources
produced by teams who have already undertaken
LEAN and Six Sigma projects are being made
available through the Pathology Community on
www.nliah.com/portal
Workforce
Those with responsibility for Pathology workforce
training and development have commenced
meeting as an all Wales group to focus upon training
and development of non-registered support staff in the
first instance. Following gathering of baseline
information during November, a collaborative approach
will be taken to developing and writing accredited
training units accessible to all organisations in order
that support staff can accumulate transferable
education and training credit. The group will also take
an all Wales approach to development of the band 4
role.
IM&T
The LIMS procurement is well advanced with final
rounds of dialogue with the 3 shortlisted suppliers
currently taking place. Further information can be
obtained on the Informing Healthcare website
www.wales.nhs.uk/ihc
Dashboard of Key Performance Indicators
http://howis.wales.nhs.uk/sites3/page.cfm?orgid=460&pid=30245

User Satisfaction Survey
The first all Wales survey of users of Pathology
services is currently being undertaken. A
questionnaire has been developed in collaboration
with colleagues in A&E units. Information will be
gathered from requesters of Pathology services in
A&E units throughout Wales using an online tool which
has already been successfully piloted. Information will
then be analysed to produce indices of satisfaction. The
pilot survey already undertaken has shown the indices
to be a robust means of identifying those elements of
Pathology services that users consider to be most
important and measuring their satisfaction with the
service they currently receive. The user satisfaction
survey will also enable a great deal of information to be
gathered consistently across Wales.

Accreditation and Regulatory Requirements
Following requests from Pathology services, HTA
designated individuals and service managers are
to commence meeting to network and share
experience, resources and good practice relating to
compliance with HTA regulations. Forum
discussions will be able to take place through the
Pathology community and duplication of effort will
be able to be greatly reduced.
Quality, POCT and Blood Bank managers already meet
and make use of the forum discussion facility on the
Pathology Community website in order to network and
assist one another in the spirit of “do once and share”.
National Pathology Programme Board
The next meeting of the NPPB will take place in Llantrissant
on 1st December 2009. If you would like further information on
the National Pathology Programme Board, please go
to http://howis.wales.nhs.uk/pmuw
If you would like further information on the
programme work streams please go to
www.nliah.com/portal or contact Margie Fielden,
Pathology Project Manager, by telephoning
02920 207615 or emailing
[email protected]
Pathology Programme News
18th December 2009
No. 7
Workstreams Update
Quality

User Satisfaction Survey
Service Planning and Delivery

FSD Atlas Version 2
Information to update the atlas and further share good
practice has been supplied by Pathology services. The
updated Atlas will be available in February 2010. It will help
inform local service planning and provide a record of progress
by Health Boards toward delivery of the recommendations
contained in “The Future Delivery of Pathology Services in
Wales”

Service Improvement
Teams from Pathology services commence NLIAH
yellowbelt4healthcare courses in January 2010.
Posters, slideshows and other resources produced by teams
who have already undertaken LEAN and Six Sigma projects
are being made available through the Pathology Community
on www.nliah.com/portal
Workforce
Following an initial meeting of those with responsibility for
training and development of non-registered Pathology support
staff, during 2010 a collaborative approach will be taken to
developing and writing accredited training units accessible to
all organisations in order that support staff can accumulate
transferable education and training credit.
The first all Wales survey of users of Pathology services is
currently being undertaken. A questionnaire has been
developed in collaboration with colleagues in A&E units.
Information will be gathered from requesters of Pathology
services in A&E units throughout Wales using an online tool
which has already been successfully piloted. Information will
then be analysed to produce indices of satisfaction. The pilot
has shown the indices to be a robust means of identifying
those elements of Pathology services that users consider to
be most important and measuring their satisfaction with the
service they currently receive. The user satisfaction survey will
also enable a great deal of information to be gathered
consistently across Wales.

Accreditation and Regulatory Requirements
Laboratory, Quality, POCT and Blood Bank managers
continue to meet and make use of the forum discussion facility
on the Pathology Community website in order to network,
sharing experience, resources, and good practice relating to
compliance with CPA, MHRA and HTA requirements. In this
way, duplication of effort is able to be reduced and colleagues
from across Wales are able to assist one another in the spirit
of “do once and share”.
National Pathology Programme Board
The next meeting of the NPPB will take place on 4 th February
2010. If you would like further information on the National
Pathology Programme Board, please go to
http://howis.wales.nhs.uk/pmuw
IM&T
The LIMS procurement is well advanced with “best and final
offers” from the 3 shortlisted suppliers currently being
submitted and assessed. Further information can be obtained
on the Informing Healthcare website www.wales.nhs.uk/ihc
If you would like further information on the
programme work streams please go to
www.nliah.com/portal or contact Margie Fielden, Pathology
Programme Manager, by telephone on 02920 207615 or by
emailing [email protected]
Pathology Programme News
5th February 2010
No. 8
Workstreams Update
Service Planning and Delivery
Quality


FSD Atlas Version 2
Information to update the atlas has been supplied
by all Pathology services. The updated Atlas is
now available to help inform local service planning
and provide a record of progress by Health Boards
and national services toward delivery of the
recommendations contained in “The Future
Delivery of Pathology Services in Wales”

Service Improvement
20 delegates from Pathology services commenced
the NLIAH yellowbelt4healthcare course in January.
Such is the interest that further courses are going to
be reserved for Diagnostics during 2010.
Posters, slideshows and other resources produced
by teams who have already undertaken LEAN and
Six Sigma projects are available through the
Pathology Community on www.nliah.com/portal
Workforce
Preparatory work is currently underway with a view
to collaboratively developing and writing accredited
units for training and development of non-registered
Pathology support staff, during 2010. These units
will be accessible to all organisations in order that
support staff can accumulate transferable education
and training credit.
As part of the Leading and Delivering Change in
Pathology programme, a member of the
Modernising Scientific Careers programme will
attend a seminar on 23rd February with Pathology
Clinical Directors and Directorate Managers.
IM&T
The LIMS procurement is well advanced and the
Final Business Case is in the process of being
completed. Pathology disciplines are engaged in
intensive work to develop the standardisation detail
required to inform configuration of the new LIMS.
User Satisfaction Survey
The first all Wales survey of users of Pathology
services is currently being undertaken with
colleagues in A&E units. Information is being
gathered using an online tool, following which
responses will be analysed to produce indices of
satisfaction at site, Health Board and all Wales
levels. A previous manual survey has shown the
indices to be a robust means of using measures of
user satisfaction as an indication of service quality
and results will be used to form part of the reporting
of KPIs for Pathology in 2010.

Accreditation and Regulatory Requirements
Laboratory, Quality, POCT, Blood Bank managers
and HTA Designated Individuals continue to
network, sharing experience, resources, and good
practice relating to compliance with CPA, MHRA
and HTA requirements. In this way, duplication of
effort is able to be reduced and colleagues from
across Wales are able to assist one another in the
spirit of “do once and share”.
National Pathology Programme Board Work
Plan for 2010 / 2011
At the meeting of the NPPB on 4th February 2010,
priorities for the coming year were discussed. The
proposed work plan for 2010 / 11 will be finalised
before the Board next meets on 15th April. Priorities
include the development of an all Wales approach
to workforce redesign to underpin service planning
and delivery.
If you would like further information on the National
Pathology Programme workstreams please go to
http://howis.wales.nhs.uk/pmuw or
www.nliah.com/portal or contact Margie Fielden,
Pathology Programme Manager, by telephone on
02920 207615 or by emailing
[email protected]
Pathology Programme News
8th March 2010
No. 9
National Pathology Programme Board
Accreditation Requirements
The National Pathology Programme Board (NPPB)
has met 5 times since it was formed in April 2009. A
work programme for 2010 / 2011 has been
developed reflecting the following priorities:

Quality, including the design of services to
meet appropriate accreditation and regulatory
requirements such as CPA, Blood Bank
MHRA and HTA

Workforce, including an All Wales approach
to the design of an appropriate workforce to
underpin future service planning and delivery

Information standards that will support
reporting Pathology KPIs and benchmarking

Development of appropriate standardisation
to reduce variation and support configuration
and implementation of the new LIMS
In a spirit of “do once and share”, Laboratory,
Quality, POCT, Blood Bank Managers and HTA
Designated Individuals continue to collaboratively
develop resources and share good practice relating
to CPA accreditation and compliance with MHRA
and HTA regulatory requirements. Resources
developed recently include an All Wales Blood
Transfusion Request form and All Wales Post
Mortem Consent forms. On 25th March a combined
meeting of the Quality Managers’ and HTA DIs will
be attended by a representative from the HTA.
Workforce
20 delegates from Pathology services will complete
the NLIAH yellowbelt4healthcare course in April.
Further courses are going to be reserved for
Diagnostics during 2010. Opportunities to share the
outcomes of projects undertaken will include posters,
slideshows and other resources being made
available through the Pathology Community on
As part of the Leading and Delivering Change in
Pathology programme, a member of the
Modernising Scientific Careers programme team
recently attended a seminar with Pathology Clinical
Directors and Directorate Managers. The policy
document Modernising Scientific Careers: The UK
Way Forward has been published and is available
on this link:
http://www.nliah.com/Portal/microsites/CmsPageDisplay
.aspx?CMSPageID=470
Preparatory work is currently underway with a view
to collaboratively developing competence-based
units for in-house training of non-registered
Pathology support staff. Units will be accessible to
all Health Boards and organisations in order to
reduce duplication of effort and enable support staff
to accumulate transferable training credit.
User Satisfaction Survey
Colleagues in A&E departments throughout Wales
have completed an on-line survey of user
satisfaction. Information is currently being analysed
and reports will include indices of satisfaction at
site, Health Board and All Wales levels. This
method providing a measure of user satisfaction as
an indication of service quality will be used to form
part of the reporting of KPIs for Pathology in 2010.
Service Improvement Tools and
Techniques
www.nliah.com/portal
IM&T
The LIMS Full Business Case has been prepared for
submission to WAG for final approval. Pathology
disciplines are engaged in intensive work to
develop the standardisation detail required to inform
configuration of the new LIMS. Portfolios of
standardisation are being quality assured by the
discipline SSAGs and issued through the NPPB.
This will enable services to begin to take advantage
of the opportunities these All Wales standards
provide for future service planning and delivery
across Health Boards and national services.
If you would like further information on the National
Pathology Programme, please go to
http://howis.wales.nhs.uk/pmuw or www.nliah.com/portal or
contact Margie Fielden, Pathology Programme
Manager, by telephone on 02920 207615 or email
[email protected]
Pathology Programme News
6th April 2010
No. 10
National Pathology Programme Board
User Satisfaction Survey
The National Pathology Programme Board
(NPPB), which includes Clinical Directors of
Pathology and Directorate Managers from all
Health Boards and national services, will meet next
on 15th April 2010.
The Board’s work programme for 2010 / 2011
reflects the following priorities:

Quality, including the design of services to
meet appropriate accreditation and regulatory
requirements such as CPA, Blood Bank
MHRA and HTA

Workforce, including an All Wales approach
to the design of an appropriate workforce to
underpin future service planning and delivery

Information standards that will support
reporting Pathology KPIs and benchmarking

Development of appropriate standardisation
to reduce variation and support configuration
and implementation of the new LIMS
Colleagues in A&E departments throughout Wales
have completed an on-line survey of user
satisfaction. A draft interim report at All Wales level
is currently available – Health Board and site level
reports will be available shortly. The purpose of this
first exercise in carrying out an online survey on a
variety of sites in a variety of Health Boards was to
try out the idea and assess whether the concepts of
All Wales surveys and user satisfaction indices have
potential for the future. From the interim report, that
certainly appears to be the case. Even though this
initial sample of users is a small one, it is clear from
the report that such surveys can be a tremendously
useful vehicle to stimulate valuable engagement
with users and support future service planning. The
survey also provides a really good insight into what
requesters consider to be the important aspects of
Pathology services and those areas where there is
clearly potential for educating users. There is no
doubt that this first All Wales user survey is a very
important step toward measuring user satisfaction in
a manner that enables it to truly be a robust indicator
of quality of which the service can feel genuine
ownership.
Accreditation Requirements
Laboratory, Quality, POCT, Blood Bank Managers
and HTA Designated Individuals continue to
collaboratively develop resources and share good
practice relating to CPA accreditation and
compliance with MHRA and HTA regulatory
requirements.
Resources currently under development by the
HTA group include All Wales consent forms and
accompanying guides for Post Mortem
examinations.
Resources currently under development by the
Pathology Quality Management Forum include
Identification and Control of Non-Conformities
guidance and guidance for the Content of a Service
Level Agreement between a Pathology Department
and a User / Customer.
Printing of the All Wales Blood Transfusion Request
form is currently out to tender.
Completed resources are posted on the Pathology
Community website on www.nliah.com/portal.
Please contact Margie Fielden, Pathology
Programme Manager, on 20920 207615 or by
IM&T
The LIMS Full Business Case has been submitted to
WAG for final approval. A number of workshops are
currently being held as part of the work by Pathology
disciplines to develop the standardisation detail
required to inform configuration of the new LIMS.
Please contact Margie Fielden if you have any
queries about who to contact if you are not already
engaged in your discipline’s activity.
Portfolios of standardisation are being quality
assured by the discipline SSAGs and issued through
the NPPB. This will enable services to begin to take
advantage of the opportunities these All Wales
standards provide for future service planning and
delivery across Health Boards and national services.
For further information on the National Pathology
Pathology Programme News
No. 11
4th May 2010
National Pathology Programme Board
Accreditation Requirements
The National Pathology Programme Board
(NPPB) work programme for 2010 / 2011
reflects the following priorities:

Quality, including the design of services to
meet appropriate accreditation and regulatory
requirements such as CPA, Blood Bank
MHRA and HTA

Workforce, including an All Wales approach
to the design of an appropriate workforce to
underpin future service planning and delivery

Information standards that will support
reporting Pathology KPIs and benchmarking

Development of appropriate standardisation
to reduce variation and support configuration
and implementation of the new LIMS
The NPPB comprises Clinical Directors of
Pathology and Directorate Managers from all
Health Boards and national services and will meet
next on 10th June 2010.
Laboratory, Quality, POCT, Blood Bank Managers
and HTA Designated Individuals continue to
collaboratively develop resources and share good
practice relating to CPA accreditation and
compliance with MHRA and HTA regulatory
requirements.
The HTA group will hold a workshop for Coroners
and Pathologists on 14th May. Resources currently
under development by the group include All Wales
consent forms and accompanying guides for Post
Mortem examinations.
Resources currently under development by the
Pathology Quality Management Forum include
Identification and Control of Non-Conformities
guidance and guidance for the Content of a Service
Level Agreement between a Pathology Department
and a User / Customer.
Printing of the All Wales Blood Transfusion Request
form is currently out to tender.
IM&T
The LIMS Full Business Case has been submitted
to WAG for final approval. A number of workshops
are currently being held as part of the work by
Pathology disciplines to develop the standardisation
detail required to inform configuration of the new
LIMS. Portfolios of standardisation are being quality
assured by the discipline SSAGs and issued
through the NPPB. This will enable services to
begin to take advantage of the opportunities these
All Wales standards provide for future service
planning and delivery across Health Boards and
national services.
LIMS work streams in which the service is directly
involved include:

Benefits

Readiness and standardisation, including
sample numbering, screen configuration and
business intelligence

Legacy data

Design, build and configuration

Testing and validation

Dependency management

Service management

Training
Completed resources are posted on the Pathology
Community website on www.nliah.com/portal.
Please note:
The HTA recently issued general directions requiring
all post mortem establishments to submit a report on
compliance with HTA standards by 30th June. Their
form is based upon that developed by Tim Von
Pokorny and the All Wales Pathology Quality
Managers Forum. The HTA have stated that if
hospitals in Wales have completed that form within
the past 6 months, they will accept that rather than
requiring that the HTA compliance form be
completed and submitted.
For further information on the National Pathology
Programme, please go to howis.wales.nhs.uk/pmuw
Please contact Margie Fielden, Pathology
Programme Manager, on 20920 207615 or by
emailing [email protected] if you have
any queries or issues accessing the Pathology
Community website.
For further information on the LIMS Programme,
Pathology Programme News
No. 12
1st June 2010
National Pathology Programme Board
Accreditation Requirements
The National Pathology Programme Board
(NPPB) work programme for 2010 / 2011
reflects the following priorities:

Quality, including the design of services to
meet appropriate accreditation and regulatory
requirements such as CPA, Blood Bank
MHRA and HTA

Workforce, including an All Wales approach
to the design of an appropriate workforce to
underpin future service planning and delivery

Information standards that will support
reporting Pathology KPIs and benchmarking

Development of appropriate standardisation
to reduce variation and support configuration
and implementation of the new LIMS
The NPPB comprises Clinical Directors of
Pathology and Directorate Managers from all
Health Boards and national services and will meet
next on 10th June 2010.
Laboratory, Quality, POCT, Blood Bank Managers
and HTA Designated Individuals continue to
collaboratively develop resources and share good
practice relating to CPA accreditation and
compliance with MHRA and HTA regulatory
requirements.
The HTA group held a workshop for Coroners
and Pathologists on 14th May. Resources currently
under development by the group include All Wales
consent forms and accompanying guides for Post
Mortem examinations.
Resources currently under development by the
Pathology Quality Management Forum include
Identification and Control of Non-Conformities
guidance and guidance for the Content of a Service
Level Agreement between a Pathology Department
and a User / Customer.
Printing of the All Wales Blood Transfusion Request
form is currently out to tender.
IM&T
The Minister for Health has approved the LIMS Full
Business Case, which is very good news indeed. A
number of workshops are currently being held as
part of the work by Pathology disciplines to develop
the Standardisation detail required to inform
configuration of the new LIMS. Portfolios of
standardisation are being quality assured by the
discipline SSAGs and will be issued through the
NPPB. This will enable services to begin to take
advantage of the opportunities these All Wales
standards provide for future service planning and
delivery across Health Boards and national
services.
LIMS work streams in which the service is directly
involved include:

Benefits

Readiness and standardisation, including
sample numbering, screen configuration and
business intelligence

Legacy data

Design, build and configuration

Testing and validation

Dependency management

Service management
Completed resources are posted on the Pathology
Community website on www.nliah.com/portal.
Please note:
The HTA recently issued general directions requiring
all post mortem establishments to submit a report on
compliance with HTA standards by 30th June. Their
form is based upon that developed by Tim Von
Pokorny and the All Wales Pathology Quality
Managers Forum. The HTA have stated that if
hospitals in Wales have completed that form within
the past 6 months, they will accept that rather than
requiring that the HTA compliance form be
completed and submitted.
For further information on the National Pathology
Programme, please go to howis.wales.nhs.uk/pmuw
Please contact Margie Fielden, Pathology
Programme Manager, on 20920 207615 or by
emailing [email protected] if you have
any queries or issues accessing the Pathology
Community website.
For further information on the LIMS Programme,
Pathology Programme News
No. 13
National Pathology Programme
The National Pathology Programme Board (NPPB)
comprises Clinical Directors of Pathology and
Directorate Managers from all Health Boards and
national services.
The National Pathology Programme comprises
three major workstreams.

Service planning and delivery includes:
- The continued implementation of the
recommendations contained in The Future
Delivery of Pathology Services in Wales
- Achievement of accreditation and regulatory
requirements
- Development of Key Performance Indicators
for Pathology
- Benchmarking

Workforce includes:
- All Wales Pathology workforce planning
- Accredited training units for support staff
accessible to all
- All Wales engagement with Modernising
Scientific Careers
- Leading and Delivering Change in
Pathology programme

IM&T and Information includes:
- LIMS readiness and standardisation to
inform configuration of the new LIMS
- All Wales information sets for workload,
staffing and finance
Laboratory Information Management System
(LIMS)
The new national Laboratory Information
Management System is being delivered in
partnership with Informing Healthcare and with
extensive input from Pathology service colleagues
from all disciplines throughout Wales. The Minister
for Health approved the LIMS Full Business Case in
June and, following a period of detailed competitive
dialogue with the three shortlisted suppliers, the
contract with Intersystems was signed on 29th June.
Intensive work is currently being undertaken in all
disciplines to develop the standardisation detail
1st July 2010
Discipline portfolios of standardisation are being
quality assured by the SSAGs and will be issued
through the NPPB. This will enable services to begin
to take advantage of the opportunities these All
Wales standards provide for future service planning
and delivery within and between Health Boards and
National services as well as opportunities for
future workforce development.
LIMS workstreams currently being delivered with
intensive input from Pathology services include:

LIMS design, build and configuration

Legacy data

Sample numbering

Screen configuration

Reference data

Business intelligence

Testing and validation

Dependency management

Service management

Implementation and Training
Do Once and Share
Laboratory, Quality, POCT, Blood Bank Managers
and HTA Designated Individuals continue to
collaboratively develop resources and share good
practice relating to CPA accreditation, MHRA and
HTA regulatory requirements.
The All Wales Blood Transfusion Request Form is
currently being implemented in Health Boards and
the HTA group has developed All Wales consent
forms and accompanying guides for Post Mortem
examinations.
The most recent resources developed by the
Pathology Quality Management Forum address
Identification and Control of Non-Conformities
and guidance for the Content of a Service Level
Agreement between a Pathology Department and a
User / Customer.
Completed resources are posted on the Pathology
Community website on www.nliah.com/portal.
Further information can be obtained by visiting
http://howis.wales.nhs.uk/pmu or by contacting
Margie Fielden, Pathology Programme Manager, on
Pathology Programme News
No. 14
2nd August 2010
National Pathology Programme Board
Clinical Pathology Accreditation (CPA)
At recent meetings of the Executive Directors Team
and Chief Executives of NHS Wales organisations,
chaired by Paul Williams, it was confirmed that the
National Pathology Programme Board (NPPB) will
in future approve standards and protocols relating
to Pathology services and report progress with key
workstreams directly to the EDT. The NPPB
comprises Clinical Directors of Pathology and
Directorate Managers from all Health Boards and
national services. Key workstreams are:

Service planning and delivery

Workforce

IM&T and Information
Phil Shred and Jan Chatfield from CPA attended the
recent meeting of the Pathology Quality Management
Forum (PQMF) to provide an update and answer
Questions on standards relating to POCT services.
Laboratory Information Management System
(LIMS)
Point of Care Testing
Education modules developed by the POCT
Coordinators for competence assessing end users
of a series of POCT devices have been
recommended for adoption UK-wide and will be
available through the Open College Network.
Currently the modules are available through the
Welsh division of the OCN Agored Cymru on
www.agored.org.uk
Human Tissue Authority (HTA)
The contract for the new All Wales LIMS has been
signed with Intersystems, the successful supplier.
Procurement has been carried out in partnership
with Informing Healthcare and with extensive input
from Pathology service colleagues from all
disciplines throughout Wales. An intensive period of
build, configuration and testing of the national
solution is now underway with the first Health Board
planned to go live in summer 2011.
At a recent inspection of a Post Mortem
establishment, the HTA rated the consent forms and
guide booklets developed collaboratively by
colleagues in Wales as the best they have seen. The
first All Wales training in consent taking based upon
these forms was held in July with a further session
planned for September.
The All Wales LIMS provides Pathology services in
Wales with an opportunity to harmonise practice,
improve clinical governance and increase capacity
and flexibility to meet future demand and new
service developments.
Procurement of the All Wales Blood Transfusion
request forms with attached sample bags has been
carried out in partnership with Welsh Health
Supplies. Details of how to order against the call-off
contract have been provided to all Health Boards.
Further information is available on the Informing
Healthcare website www.wales.nhs.uk/ihc
Further PQMF resources
Do Once and Share
Pathology services throughout Wales remain
committed to reducing duplication of effort by
collaboratively developing resources and sharing
good practice relating to CPA accreditation, MHRA
Blood Transfusion Request Form
The most recent resources address:

Guidance for establishing an SLA

Change control template for upgrading of QPulse from version 4 to 5
Resources are posted on the Pathology
Community website on www.nliah.com/portal.
Margie Fielden, Pathology Programme Manager,
Pathology Programme News
No. 15
1st September 2010
National Pathology Programme Board
Clinical Pathology Accreditation (CPA)
At recent meetings of the Executive Directors Team
and Chief Executives of NHS Wales organisations,
chaired by Paul Williams, it was confirmed that the
National Pathology Programme Board (NPPB) will
in future approve standards and protocols relating
to Pathology services and report progress with key
workstreams directly to the EDT. The NPPB
comprises Clinical Directors of Pathology and
Directorate Managers from all Health Boards and
national services. Key workstreams are:

Service planning and delivery

Workforce

IM&T and Information
Phil Shred and Jan Chatfield from CPA attended the
recent meeting of the Pathology Quality Management
Forum (PQMF) to provide an update and answer
Questions on standards relating to POCT services.
Laboratory Information Management System
(LIMS)
The contract for the new All Wales LIMS has been
signed with Intersystems, the successful supplier.
Procurement has been carried out in partnership
with Informing Healthcare and with extensive input
from Pathology service colleagues from all
disciplines throughout Wales. An intensive period of
build, configuration and testing of the national
solution is now underway with the first Health Board
planned to go live in summer 2011.
The All Wales LIMS provides Pathology services in
Wales with an opportunity to harmonise practice,
improve clinical governance and increase capacity
and flexibility to meet future demand and new
service developments.
Further information is available on the Informing
Healthcare website www.wales.nhs.uk/ihc
Point of Care Testing
Education modules developed by the POCT
Coordinators for competence assessing end users
of a series of POCT devices have been
recommended for adoption UK-wide and will be
available through the Open College Network.
Currently the modules are available through the
Welsh division of the OCN, Agored Cymru, on
www.agored.org.uk
Human Tissue Authority (HTA)
HTA Designated Individuals have developed consent
forms and guide booklets for hospital and Coroner
post mortem examinations of adults and babies. The
second All Wales training in consent taking based
upon these forms will be held on 23rd September.
Blood Transfusion Request Form
Procurement of the All Wales Blood Transfusion
request forms with attached sample bags has been
carried out in partnership with Welsh Health
Supplies. Details of how to order against the call-off
contract have been provided to all Health Boards.
Further PQMF resources
The most recent resources address:

Guidance for establishing an SLA

Change control template for upgrading of QPulse from version 4 to 5
Do Once and Share
Pathology services throughout Wales remain
committed to reducing duplication of effort by
collaboratively developing resources and sharing
good practice relating to CPA accreditation, MHRA
All resources are posted on the Pathology
Community website on www.nliah.com/portal.
Margie Fielden, Pathology Programme Manager,
02920 207615 or [email protected]
Pathology Programme News
No. 16
1st October 2010
Diagnostic Services Programme
Pathology Diploma level 3
Lindsey Davies will be leaving the Programme on
8th October to take up a post in Aneurin Bevan
Health Board. Lindsey’s expertise and drive will be
sorely missed and we thank her for her energetic
leadership of the Programme since April 2006.
Lindsey’s replacement will be Jane Fitzpatrick.
Jane is Head of the Programme Management Unit
and Portfolio Manager for the NHS Reform
Programme.
Skills for Health confirm that the level 3 Pathology
Diploma has been approved and will be available
from January 2011. Jill Manley from Hywel Dda HB
and Victoria Bradley from ABMUHB have been
pivotal to the development of the diploma. View it on
http://www.accreditedqualifications.org.uk/qualificatio
n/50117622.seo.aspx
National Pathology Programme Board (NPPB)
Education modules developed by the POCT
Coordinators for assessing competence of end
users of a series of POCT devices have been
recommended for adoption UK-wide and will be
available through the Open College Network.
Currently the modules are available through the
Welsh division of the OCN, Agored Cymru, on
www.agored.org.uk
In June2010 the Executive Directors Team (EDT)
and Chief Executive (CEO) Group chaired by Paul
Williams, agreed that in future the NPPB would
report to the EDT/CEO Group. It was also agreed
that the NPPB would be responsible for overseeing
development and consensus approval of standards
and protocols relating to Pathology services on
behalf of NHS bodies represented by members.
The NPPB comprises Clinical Directors of
Pathology and Directorate Managers from all
Health Boards and national services.
Laboratory Information Management System
The contract for the new All Wales LIMS has been
Signed. The successful supplier, Intersystems, has
begun working in partnership with NHS Wales
Informatics Services (which includes Informing
Healthcare) and with extensive input from
Pathology service colleagues from all disciplines
throughout Wales. An intensive period of build,
configuration and testing of the national solution is
now underway with the first Health Board planned
to go live in summer 2011.
The All Wales LIMS provides Pathology services in
Wales with an opportunity to harmonise practice,
improve clinical governance and increase capacity
and flexibility to meet future demand and new
service developments.
Further information is available on the Informing
Point of Care Testing
Post Mortem Establishments
HTA Designated Individuals have developed consent
forms and guide booklets for hospital and Coroner
post mortem examinations of adults and babies. The
second All Wales training in consent taking based
upon these forms was held on 23rd September.
Clinical Pathology Accreditation (CPA)
Phil Shred and Jan Chatfield from CPA attended the
recent meeting of the Pathology Quality Management
Forum (PQMF) to provide an update and answer
questions on standards relating to POCT services.
Further PQMF resources
The most recent resources address:

Mapping of CPA, HTA and MHRA
requirements against Doing Well, Doing Better:
Standards for Health Services in Wales

Guidance for establishing an SLA
All resources are posted on the Pathology
Community website on www.nliah.com/portal.
Pathology Programme News
No. 17
1st November 2010
Diagnostic Services Programme
Pathology Diploma level 3
Lindsey Davies has left the Programme to take up a
post in Aneurin Bevan Health Board. Lindsey’s
expertise and drive will be sorely missed and we
thank her for her energetic leadership of the
Programme since April 2006. Lindsey’s
replacement will be Jane Fitzpatrick. Jane is Head
of the Programme Management Unit and Portfolio
Manager for the NHS Reform Programme.
Skills for Health confirm that the level 3 Pathology
Diploma has been approved and will be available
from January 2011. Jill Manley from Hywel Dda HB
and Victoria Bradley from ABMUHB have been
pivotal to the development of the diploma. View it on
http://www.accreditedqualifications.org.uk/qualificatio
n/50117622.seo.aspx
Point of Care Testing
National Pathology Programme Board (NPPB)
In June2010 the Executive Directors Team (EDT)
and Chief Executive (CEO) Group chaired by Paul
Williams, agreed that in future the NPPB would
report to the EDT/CEO Group. It was also agreed
that the NPPB would be responsible for overseeing
development and consensus approval of standards
and protocols relating to Pathology services on
behalf of NHS bodies represented by members.
The NPPB comprises Clinical Directors of
Pathology and Directorate Managers from all
Health Boards and national services and is chaired
by Bob Hudson, Chief Executive Public Health
Wales.
Laboratory Information Management System
The contract for the new All Wales LIMS has been
signed. The successful supplier, Intersystems, has
begun working in partnership with NHS Wales
Informatics Services (which includes Informing
Healthcare) and with extensive input from
Pathology service colleagues from all disciplines
throughout Wales. An intensive period of build,
Configuration, demonstration and testing of the
national solution is now underway with the first
Health Board planned to go live in summer 2011.
The All Wales LIMS provides Pathology services in
Wales with an opportunity to harmonise practice,
improve clinical governance and increase capacity
and flexibility to meet future demand and new
service developments.
Education modules developed by the POCT
Coordinators for assessing competence of end
users of a series of POCT devices have been
recommended for adoption UK-wide and will be
available through the Open College Network.
Currently the modules are available through the
Welsh division of the OCN, Agored Cymru, on
www.agored.org.uk
Post Mortem Establishments
HTA Designated Individuals have collaborated to
develop consent forms and guide booklets for
hospital and Coroner post mortem examinations of
adults and babies which meet HTA requirements. All
Wales training in consent taking based upon these
forms is currently underway.
Clinical Pathology Accreditation (CPA)
A recent meeting of the Pathology Quality
Management Forum (PQMF) was attended by
representatives from CPA to provide an update and
Answer questions on standards relating to POCT.
Further PQMF resources
The most recent resources address:

Mapping of CPA, HTA and MHRA
requirements against Doing Well, Doing Better:
Standards for Health Services in Wales

Guidance for establishing an SLA
View other resources on the Pathology Community
www.nliah.com/portal
Pathology Programme News
No. 18
1st December 2010
Diagnostic Services Programme
All Wales User Survey
Jane Fitzpatrick, who is Head of the PMU and
Portfolio Manager for the NHS Wales Service,
Workforce and Financial Framework Portfolio, has
taken up the role of Diagnostic Services
Programme Director. The SWaFF Portfolio includes
a number of National Service Programmes, each
with a Health Board CEO as Lead. These include
Unscheduled Care, Acute Care, Long Term
Conditions and Medicines Management. Enabling
Programmes including Informatics and Workforce
Modernisation are also included in the Portfolio and
it is being recommended that Diagnostics be
established as a further enabling programme, which
would be a very positive development for both the
Pathology and Imaging Programmes.
An All Wales survey of internal users of Pathology
services will be undertaken in January 2011. The
questionnaire has been developed by the Pathology
Quality Management Forum and will be available
online. Responses will enable an index of
satisfaction to be calculated for individual sites,
Health Boards and on an All Wales level.
National Pathology Programme Board (NPPB)
The NPPB comprises Clinical Directors of
Pathology and Directorate Managers from all
Health Boards and national services and is chaired
by Bob Hudson, Chief Executive Public Health
Wales. At their meeting on 11th November 2010,
the Board formally approved the adoption of the All
Wales Consent Forms and Information Booklets
relating to hospital post mortem examinations of
adults and children. These and other resources to
assist HTA Designated Individuals, Quality
Managers, POCT Coordinators and Laboratory
Managers are available on the Pathology
Community website at www.nliah.com/portal
All Wales Training Events
In order to reduce duplication of effort and maximise
access to local expertise within Pathology
departments in Wales, All Wales training events are
being planned to take place during 2011 as follows:
Training in carrying out audit for those with
responsibility for Quality Management within their
organisation
Training in taking consent for hospital post mortem
examinations of adults
Details will be circulated through the Quality
Management Forum and HTA Designated Individuals
Group respectively.
Pathology Diploma level 3
Skills for Health formally launched the Pathology
Diploma level 3 qualification on 24th November.
Details of the diploma and awarding organisation are
available through Ofqual at the following link:
http://register.ofqual.gov.uk/Qualification/Details/501
_1762_2
Laboratory Information Management System
Point of Care Testing
Configuration of the All Wales LIMS is currently
underway with colleagues from NWIS, Intersystems
and Pathology working in partnership to provide
Pathology services in Wales with an opportunity to
harmonise practice, improve clinical governance
and increase capacity and flexibility to meet future
demand and new service developments.
Workshops will be held to demonstrate and obtain
feedback on the build at key points. Further
information on the LIMS and related IT projects is
Education modules developed by the POCT
Coordinators for assessing competence of end
users of a series of POCT devices have been
recommended for adoption UK-wide and will be
available through the Open College Network.
Currently the modules are available through the
Welsh division of the OCN, Agored Cymru, on
www.agored.org.uk
Pathology Programme News
1st January 2011
No. 19
On this first day of the New Year, this comes
with every good wish for a happy, healthy and
prosperous 2011
National Pathology Programme Board (NPPB)
The NPPB meets next on 26th January 2011 and
the other All Wales groups will be meeting during
the period January to March as follows:
12th January
4th February
11th March
15th March
16th March
30th March
Laboratory Managers’ Group
POCT Coordinators’ Group
HTA Designated Individuals Group
Quality Managers’ Group
Laboratory Managers’ Group
NPPB
Colleagues from all Health Boards and national
services are welcome to participate in programme
activities and attend the various meetings,
workshops and training events which take place
regularly. Your representatives on the NPPB and
other All Wales groups, including those involved in
discipline standardisation for the LIMS, will provide
feedback at your local department meetings.
Please get in touch if you have any queries. The
level of service engagement in National Pathology
Programme activities is excellent with opportunities
to collaborate with colleagues and save duplicating
effort being one of the major benefits participants
derive from their involvement.
Laboratory Information Management System
Configuration of the All Wales LIMS is currently
underway with NWIS, Intersystems and Pathology
colleagues working in partnership. Please look out
for and make every effort to attend the workshops
which will be held to demonstrate and obtain feedback on
the build at key points. Further information on the LIMS
and related IT projects is available on the NWIS website
www.wales.nhs.uk/nwis
10th January
11th January
LIMS Clinical Strategy Group
LIMS Implementation Board
All Wales Training Events
In order to reduce duplication of effort and maximise
access to local expertise within Pathology
departments in Wales, a number of All Wales training
events are being planned to take place during 2011.
Dates secured so far are as follows:
18th March
25th March
5th April
Anatomical Pathology Technician
training day
Adult Post Mortem Consent training
APT training day (repeat of 18/03)
Training in carrying out audit for those with
responsibility for Quality Management within their
organisation is also being arranged. Details of this
will be circulated through the Quality Managers’
Group.
All Wales User Survey
An All Wales survey of internal secondary care users
of Pathology services will be undertaken during
January 2011. The questionnaire has been
developed by the Pathology Quality Managers’
Group and will be available online. The link will be
distributed through Quality Managers. Please
encourage colleagues who request tests to complete
the survey as User Satisfaction is a vital indicator of
service quality and survey results will be valuable to
you and your colleagues both to inform future service
planning and delivery and to help identify where
there are communication and education needs
amongst your service users. Survey responses will
enable an index of satisfaction to be calculated for
individual sites, Health Boards and on an All Wales
level.
“Do Once and Share”
Please visit www.nliah.com/portal to access the
Pathology Community website, where you’ll find
resources, case studies and other material
contributed by colleagues to reduce duplication
of effort and help stimulate ideas for further
sharing, learning and collaboration.