Transcript Slide 1
Northern Ireland Civil Service and Carecall Working together for healthy, committed and motivated employees www.carecallsolutions.com Northern Ireland Civil Service and Carecall... • Carecall provides you and your immediate family with an independent, confidential and professional counselling service. • This is complementary to the Welfare Service and is a valuable additional service to support all staff. here to listen... • Many of us experience difficulties that cause us distress, either at work or at home. • Sometimes support from a colleague, friend or relative is enough. • On other occasions talking to a professional counsellor can really help. here to help... • Carecall counsellors are fully qualified and experienced in a wide range of issues. • They have a sensitive and practical approach, no matter what difficulties you may be going through. • Talking through issues can help you find new options and different perspectives. here to help... Carecall can help you with problems such as: • • • • • • • • • • • Alcohol and drug problems Anxiety or depression Bereavement Debt and legal issues Domestic violence Experience of a traumatic event Family worries Organisational change Personal relationship problems Pre-retirement planning Stress at work of at home protecting your privacy... • All aspects of work with your Carecall Counsellor are confidential. • No information is disclosed that could potentially identify you as a user of the service. • Only anonymous statistical information is fed back to senior management. your choice... • It is your choice to request support from the Carecall Service. • Contacting Carecall can be the first step towards dealing with your problem. • All you need to do is call the freephone number at any time of day or night, seven days a week. your next move... • Counselling is provided by both telephone and face to face sessions. • A trained professional counsellor will be there to talk to you and to discover what you need. • If required, they shall arrange a face to face appointment at a time and place that suits you. help is at the other end of the phone... 0800 389 5362 24 hours a day, 7 days a week • • • • Immediate telephone counselling Arrange structured counselling Up to six one hour sessions Local discreet environments Comments from users of the Carecall Service... “Initially I had concerns about revealing my problems. However since embarking on this journey I have grown and moved on to live a fuller and happier life” “ I have really valued the sessions with my counsellor – I have become a much stronger person and have dealt successfully with a lot of issues at work that were causing stress in my life”